Indosoft Upgrades its Overseer Watchdog System for ACD Applications
Indosoft, developers of the Q-Suite contact center software for Asterisk telephony, has enhanced its Overseer Watchdog System, a self-regulating automatic monitoring and decision making system that allows mission-critical contact centers to transcend high availability and offer call survival. The new enhancements strengthen automatic fault detection and improve the self-regulating overseer mechanism.
Q-Suite comes with complete real-time and statistical reporting for queue, agent, and campaign performances and a comprehensive CDR. Built-in tools like Visual Call Flow Builder and Script Builder round out the call center solution. Its extensive .NET and Web Services API offers the necessary hooks for both CTI and CRM integration.
"High availability with call survival for contact centers using Asterisk makes Q-Suite exceptional," said James Terhune, chief technology officer at Indosoft, in a statement. "Mission-critical applications migrating to Asterisk now have a full-function call center ACD with built-in high availability and call survival. This provides a unique opportunity to architect an Asterisk-based, next-generation contact center technology platform using Q-Suite at lower cost."