Workstreampeople Updates Anywhere365
Workstreampeople is launching a new version of Anywhere365, its platform for intelligent communication and dialogue management, on-premises or from the cloud.
Anywhere365 has been specially developed for users of Microsoft's Skype for Business and MS Lync.
Among the benefits offered by Anywhere365 are a wallboard for the real-time management of conversations, CRM and back-office integration. and a social attendant that allows reception facilities to be set up from any location, including the integration of telephony, chat, email, and SMS. The solution makes it possible for the front desk, customer service department, the sales tea and the helpdesk to manage voice, Web chats, and queues from a single dashboard, and encompasses extensive reporting tools.
Anywhere365 offers a wide range of intelligent enterprise contact centre functionalities, and includes call recording and dialogue intelligence. The platform provides information on the presence and skills of users, their locations, and the possibilities of the devices they are using. In combination with contact history and CRM and back-office integration, dialogue intelligence is used to reveal previously hidden process patterns.Real-time and historic reports based on data-mining techniques enable companies to structure their communication processes. Integrated work management tools also make it possible to allocate specific actions to the right person or group, according to their expertise.
"The way in which customers contact organizations has changed markedly in the last few years. Social channels and Web sites are increasingly becoming the first point of contact. Organizations need to adapt their communication processes accordingly and turn their back on traditional methods. With the new version of Anywhere365, we are raising communication and enterprise dialogue management to new heights. The various tools that come with the platform allow a great deal of information to be accessed and it is very easy to create telephony, chat or video connections between individual conversation partners or groups. This means that the right people can be linked quickly and that communications between organizations and customers or among employees are much more efficient," said Gijs Geurts, managing director of Workstreampeople, in a statement.