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Analytics: Data-Driven Relationships
for Better Customer Experiences |
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| WEDNESDAY, FEBRUARY 22, 2017 - 11:00AM PT / 2:00PM ET |
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An enormous amount of data is being generated for every customer and cohort and with every transaction, click, and customer interaction, but it's very difficult to recognize patterns and take intelligent actions that improve customer experiences.
This roundtable webcast will focus on how organizations can use analytics to concretely improve customer experience with clear, actionable outcomes.
Join NICE, Calabrio, and Verint in this informative roundtable webinar and learn the following:
- How deep analysis of every interaction yields customer understanding and the right decisions for mastering the total journey;
- How analytics enables personalization, earning loyalty from customers whose behavior, communications, and expectations can vary widely;
- How to embrace data to transform your contact center into a customer engagement center;
- How data can be leveraged to "complete the cycle" on internal customer initiatives;
- How to strike the right balance between digital self-service and the human touch; and
- How to leverage insights from human interactions to improve digital transformation.
REGISTER NOW to join us for this FREE roundtable webinar.
Audio is streamed over the Internet, so turn up your computer speakers! |
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SPEAKERS |
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Bob Fernekees
Publisher
CRM magazine |
Ram Kamp
Director, CEA Customer Success
NICE Systems |
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Brad Snedeker
Director of Innovation
Calabrio |
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D. Daniel Ziv
VP, Customer Analytics, Global Product Strategy
Verint |
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