Apple TV You could win a Apple TV just by registering and attending a destinationCRM web event. Congratulations to the winner for December, Alan Saway!

			Coming February 22, 2012 Telephony and CRM In The Cloud: Optimizing Agent Performance In The Highest Priority Channel Join Ken Osborn, Vice President of Marketing for Five9, as he discusses the importance of integrating telephony infrastructure and CRM applications, and how the flexibility of cloud computing solutions have made this integration an easy task. Sponsored by: Five9 This is a FREE E-Broadcast event! Register Today! or Click Here for more information.
			Coming February 29, 2012 Achieving Simplicity Capturing & Utilizing Social Media Insight This webcast, led by 27-year CRM industry expert Barton Goldenberg, will address these challenges head-on and provide participants with case studies of how best-in-class organizations are successfully resolving these challenges. Attend this online-only event to hear pragmatic advice on how to achieve simplicity capturing and utilizing Social Media insight in your CRM efforts. This is one webcast you won't want to miss! Sponsored by: Infor This is a FREE E-Broadcast event! Register Today! or Click Here for more information.
			Coming March 07, 2012 How, What and Why of Home Based Support Agents The trend towards the at home support agent is on the rise, and no company should be left behind. It is imperative to understand how to incorporate this new labor force into our support centers. As customers initiate contacts through varied and more complex channels, we must build out a staff of non-traditional contact center agents who are highly skilled, flexible, and happy to engage with our patrons and prospects. Sponsored by: Citrix Online This is a FREE E-Broadcast event! Register Today! or Click Here for more information.

For information on sponsoring a CRM magazine/CRM Media Web Event, please click here to download our sponsorship packet (PDF format) or contact DawnEl Harris (dawnel@destinationcrm.com).

			Act on Intelligence, Not Merely Data Join Adobe and TIBCO Spotfire in this interactive Webinar and learn how to integrate data from online and offline channels to create a full customer profile; determine what influences someone’s decision to purchase; optimize acquisition, conversion, and retention activities; personalize online offers based on offline behavior, and vice versa; drive traffic from the call center to the Web; measure advertising effectiveness across all channels; and build lasting, mutually beneficial relationships with customers. Sponsored by: CRM Media Roundtable Original Broadcast Date: Feb. 08, 2012
			Ecommerce and Back Office Integration: Building a Robust User Experience In this free webinar, William Band, VP and Principal Analyst, Forrester, Rob Garf, VP of Product and Solutions Marketing, Demandware and Chris Hooven, VP, Sales and Business Development, OSF Global Services, will offer real-world insights into achieving a fully integrated, world class e-business. Sponsored by: OSF Global Services Original Broadcast Date: Jan. 25, 2012
			Cobrowse for Transformational Web Sales and Customer Service In this webinar, we will focus on cobrowse, a technology that is now ready for primetime. Next-generation cobrowse solutions are both easy to deploy and use. Combined with chat or phone interactions, true cobrowsing can help transform online experiences and provide exceptional ROI. One of our clients, a premier insurance company, has increased online conversions by as much as 200% with cobrowse! Sponsored by: eGain Original Broadcast Date: Dec. 14, 2011
			Lower Your Total Cost of Ownership Today, Tomorrow and As You Grow In this webinar, Frost & Sullivan research director Ashwin Iyer will review the "Total Cost of Ownership" study and demonstrate the dramatic cost difference between a premise-based call center and that of one powered by the cloud - today, tomorrow and as you grow. This free webinar is a great opportunity for you to hear research-based facts and get a full picture view on what the cloud really can do for you. Sponsored by: inContact Original Broadcast Date: Nov. 16, 2011
			Data Management Best Practices - Compliance Considerations When Collecting and Using EU Data This is an installment in a series covering privacy best practices in data management. Join Privacy and Data management experts from TRUSTe, our customers and partners as we discuss how you and your organization can create a proactive, comprehensive privacy strategy to manage and mitigate customer privacy and data concerns "the right way". Sponsored by: TRUSTe Original Broadcast Date: Nov. 09, 2011
			Roadmap to Lead Management Success All marketers struggle to keep pace with the rapidly changing landscape of marketing - the need to integrate channels, improve campaign results and effectiveness, and prove ROI - despite shrinking budgets. So how is Aprimo and some of its clients revolutionizing their marketing to stay first in their categories? Lisa Arthur, Aprimo CMO, shares customer success stories and outlines the Imperatives of the Marketing Revolution - a 10-step strategic roadmap of changes that need to occur to help drive marketing forward. Sponsored by: Aprimo Original Broadcast Date: Nov. 02, 2011
			Turning Customer Service into a Competitive Advantage In this interactive webcast you'll hear how EMC is leveraging online communities throughout the customer life cycle to drive greater customer intimacy, and to turn customer experience into a competitive differentiator. Although EMC leverages Jive throughout its entire organization as well as a myriad of marketing, innovation, event, and support communities externally, John will focus on EMC's journey, results, and vision for leveraging social from a service and support perspective. Sponsored by: Jive Original Broadcast Date: Oct. 26, 2011
			Improve Your Social CRM Strategy Join Avanade, Parature, and SugarCRM in this interactive roundtable webinar. In this discussion, you'll learn tips on how to formulate a tailor-made Social CRM plan and put it into action, humanize your brand and build closer customer relationships, organize your team to handle social media, deliver hyper-responsiveness and proactive engagement, and measure success. Sponsored by: CRM magazine Roundtable Original Broadcast Date: Oct. 19, 2011
			Turbo Charge Content Management in Salesforce With the ease of cloud technology, however, this webinar will show you 14 ways to take sales content (everything from collateral, training materials, sales contracts, marketing literature, and more) into real-world content management for business. This webinar shows you the keys to eliminating unproductive steps, streamlining document processes, increasing collaboration around documents, and even using mobile apps to get work done where it needs to be accomplished. All right in Salesforce.com. Sponsored by: SpringCM Original Broadcast Date: Oct. 05, 2011
			Reach Customers More Effectively with Live Chat Join us for this exclusive live webinar, led by our featured speakers Diane Clarkson, Analyst at Forrester Research, Inc. and Sam Heiney, Director of Communication Sales at Netop, who will provide insights into real world implementations of live chat for customer engagement. Learn what business benefits you can expect from live chat, best practices for a successful implementation, and key emerging trends that will help you deliver a more personal customer experience, anywhere, anytime. Sponsored by: Netop Original Broadcast Date: Sep. 28, 2011
			When Social, Mobile, and Traditional Service Channels Collide Join OSF Global Services, KANA, and Coveo in this roundtable Webinar and learn how to use analysis from social networking conversations to proactively troubleshoot with customers via live online chats, scale social media listening so that you can filter out the noise and engage with each valued customer, leverage the best of social intelligence to harvest social knowledge, integrate social customer interactions with other channels of customer service, and create an effective social governance model without losing control. Sponsored by: CRM magazine Roundtable Original Broadcast Date: Sep. 21, 2011
			The Cult of the Customer – Turn Satisfied Customers into Customer Evangelists No matter what your product or service, who you sell it to or how much (or little) of it you sell, your business revolves around customers. Keeping customers happy, making sure they come back for more and keeping them loyal to your brand are the foundations of business success. In this webinar, Shep Hyken, author of The Amazement Revolution, will show you how to create a customer experience that leads to endless loyalty and constant referrals. Hyken will lead you through the five phases - or “cults” - that organizations pass through on their way to creating Customer Amazement. Sponsored by: Citrix Online Original Broadcast Date: Sep. 07, 2011
			How US organizations measure contact data quality across departments Please join CRM Magazine and Experian QAS to learn how U.S. organizations perceive their own data. This webinar will highlight Experian QAS research conducted in June 2011 and will tie research to data quality best practices. Find out what organizations think about data confidence levels, barriers to data quality, and overall business impacts. In addition to the research findings, Experian QAS will review how organizations leverage contact data quality tools to improve capture rates across multiple inbound channels. Sponsored by: Experian QAS Original Broadcast Date: Aug. 10, 2011
			Connect Your Front and Back Offices In The Cloud In this Webcast, you will learn how the right cloud-based platform will enable you to extend your CRM to include additional applications which in turn will bolster customer satisfaction, increase revenue, and streamline operations. More specifically, you'll learn how an integrated, cloud-based platform can create better customer support experiences and improve agent productivity. Plus, you'll learn how to streamline operations and provide better visibility for your sales and back-office professionals by moving your accounting and contract management processes to an integrated, cloud-based platform. Sponsored by: CRM magazine Roundtable Original Broadcast Date: Jul. 27, 2011
			Go Mobile! Manage ALL aspects of your sales-cycle on the go with an affordable mobile CRM - SalesNOW from AT&T Please join SalesNOW, AT&T and a National Franchise Company, Outdoor Living Brands, to learn how SalesNOW from AT&T can help you better manage your sales by turning downtime into SALES, managing all aspects of sales-cycle on the go, eliminating reporting fire drills, and customizing for your business. Sponsored by: AT&T Original Broadcast Date: Jul. 13, 2011
			Cloud-Based Contact Centers...When, Where, How to Make the Move Art Schoeller, Principal Analyst from Forrester Research will discuss the following issues surrounding how, when, and where enterprises are considering and deploying cloud based solutions for contact centers: Consumers are demanding more comprehensive multi-channel support - how can IT keep up; contact center technology buyers - what are they saying; the move to VoIP - a trigger point for cloud, or a reason to stay on premise; and selection criteria for a cloud based contact center solution. Vidur Apparao, CTO of LiveOps, will discuss how cloud based contact center technology is changing the game through better customer engagement. Sponsored by: LiveOps Original Broadcast Date: Jun. 29, 2011
			Reduce Your Total Cost of Ownership of Your Contact Center IT In this webinar, Frost & Sullivan research director Ashwin Iyer will review the "Total Cost of Ownership" study and demonstrate the dramatic cost difference between a premise-based call center and that of one powered by the cloud. We'll not only delve into the cost-savings of the cloud, but show you how transitioning to the cloud will impact your total cost of ownership this year and in years to come. We'll also discuss how the savings will vary by size of contact center, from 50 to 500 seats. Sponsored by: inContact Original Broadcast Date: Jun. 15, 2011
			How to Effectively Listen and Respond to Customers Join Confirmit, Clarabridge, inc., and Adobe in this roundtable Webinar and learn how to apply sentiment analysis to identify high ROI customer insights, drive customer loyalty by analyzing feedback with text analytics, create best practices for using customer emotions as a dimension in your analytics, turn the voice of the customer into a driver for success across your business, share customer feedback across your organization - from the call center to board level, and keep your customer experience initiatives focused on results by guiding your efforts with consistent, actionable customer feedback. Sponsored by: CRM magazine Roundtable Original Broadcast Date: Jun. 08, 2011
			Achieving Seamless Support Join noted expert in IT services Tom Sweeny, co-founder or Service XRG, as he introduces the concept of the seamless support model and explores its core benefits and the steps necessary to get there. Sponsored by: Citrix Online Original Broadcast Date: May. 05, 2011
			Integrate Social Media into Your Customer Channels, Now! Watch this social media roundtable of experts and learn how to monitor social conversations and find out who is talking, what they are saying, and where these conversations are taking place; ways to listen to social conversations and provide appropriate automated responses; strategies to integrate social channels with traditional channels (e.g., speech-enabled IVR, click-to-call, and text messaging); how real-time, cross-channel analytics can improve your understanding of customer behavior, identify areas for improvement, and enhance customer experiences; and how to create unified routing/SLA/prioritization for social conversations that are deemed important enough to act on. Sponsored by: CRM magazine Roundtable Original Broadcast Date: Apr. 28, 2011
			Member-Driven: CRM Excellence at AAA WCNY Learn about the extraordinary AAA WCNY CRM program which has transformed its transactional systems to create a powerful, customized member relationship management (MRM) solution that aligns with AAA's unique workflows and allows them to provide more informed, consistent, and efficient member service. Sponsored by: CDC Software Original Broadcast Date: Apr. 13, 2011
			Unleash Business Value and Differentiation with Knowledge-Infused CRM Combining the unified synergy of CRM and KM can unleash breakthrough business value and help deliver distinctive customer experiences. How can businesses infuse knowledge seamlessly into CRM processes? What are the top trends for 2011? What are the best practices and real-life success stories? Sponsored by: eGain Original Broadcast Date: Apr. 06, 2011
			Analytics and Other Tips to Increase your Payback from QA This Webinar will demonstrate how leverage analytics and other next generation capabilities to get more out of your QA initiatives, indentify and prioritize savings and benefit that will have the most impact on your business, learn best practices and tips to make the most of your time and efforts, and understand how to build your business case for a new or upgraded QA solution. Sponsored by: Calabrio Original Broadcast Date: Mar. 30, 2011
			Take Your Contact Center to the Next Level Join us in this unique CRM roundtable Web event, and learn how to deliver top-level customer experiences across multiple customer contact points, efficiently AND effectively. Sponsored by: CRM magazine Roundtable Original Broadcast Date: Mar. 23, 2011
			Six Steps to Knowledge Management Nirvana Attend this webinar to learn from customer service and CRM expert Esteban Kolsky how to create a Federated Knowledge Repository to take advantage of knowledge, regardless of where it is housed; support multiple channels from a single knowledge repository; control who can see what part of the knowledge repository, and what they can do based on the context and intent; leverage Subject Matter Experts anywhere to improve your knowledge repository; create an Adaptive Knowledge architecture that will let support all your needs with a single repository and remain flexible to change as needed; and use the Adaptive Knowledge architecture to support Transparency of knowledge, Cloud computing, Mobile presentation, and Social use of knowledge with no  additional changes. Sponsored by: Moxie Software Original Broadcast Date: Mar. 16, 2011
			Best Practices in Sports and Entertainment Digital Fan Marketing Join Jen Zick, Director of Strategy of Business Development for FanOne Marketing, and Kristin Hambelton, Vice President of Marketing for Neolane, for this informative webinar where they will discuss why a digital marketing strategy is important; what steps you can take to get started down the right path; team and venue-specific examples of ways to virtually multiply your marketing department with technology; and tips for generating more ticket sales and revenue with less labor. Sponsored by: Neolane Original Broadcast Date: Mar. 09, 2011
			Customer Communication Is Changing: Are You Ready? Is your organization ready and able to address these new customer preferences and consistently deliver positive, fit for purpose customer experiences across all channels? Find out by joining Sword Ciboodle and Paul Greenberg of The 56 Group in this interactive Webinar. You'll learn the importance of cross-channel consistency and 'fit for purpose' experiences; how to empower agents to become real-time advocates for your customers; the benefits of merging customers' attitudinal and behavioural data; and how to broaden your support approach beyond traditional brick and mortar methods. Sponsored by: Sword Ciboodle Original Broadcast Date: Feb. 23, 2011
			Solve Contract Chaos and Increase Sales Productivity How do you solve sales contract chaos? Are there best practices that can streamline your organization's contract process? Join us for this free seminar featuring highly effective ways to solve contract chaos, stop chasing paper, and dramatically improve sales team productivity. Bottom line: greater visibility into the contract process -- from creation and negotiation to agreement, close, and renewal -- means faster deal closings and more revenue. Sponsored by: SpringCM Original Broadcast Date: Feb. 16, 2011

For information on sponsoring a CRM magazine/CRM Media Web Event, please click here to download our sponsorship packet (PDF format) or contact DawnEl Harris (dawnel@destinationcrm.com).