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The additional channel will expand social customer service capabilities for users.
Satisfying today's customers is easier with real-time analytics. (Featured on SmartCustomerService.com.)
Though the market is young, Adobe and hybris emerge as early leaders.
The Experian Marketing Suite enables brands to create and deliver authentic customer experiences across all interaction points.
After throwing its rep under the bus, will Comcast learn how to improve customer service? (Featured on SmartCustomerService.com.)
The solution gives sales teams access to powerful marketing tools on the go.
Eighty-five percent of B2B marketers can't connect content activity to business value.
Do you hate wasting time on bad customer service when you're on the clock? So will your company, which stands to lose $900 per employee in lost productivity. (Featured on SmartCustomerService.com.)
IBM and Apple will collaborate on a number of industry-specific mobile applications and bring more Apple iOS devices to the business world.
At its Marketing Cloud Interact event, Oracle lays out its plans for leveraging LinkedIn as a marketing tool.
The mini apps are built to connect and extend Lyris capabilities across the enterprise.
A new study by eDigitalResearch confirms live chat is the most satisfying modality for customer engagement. (Featured on SmartCustomerService.com.)
The solution promises faster time-to-market and more effective digital asset optimization.
Teleperformance's acquisition of Aegis USA strengthens its presence in the U.S., Costa Rica, and the Philippines, and in certain key verticals.
The companies will collaborate on making structured and unstructured databases more accessible.
With cloud platforms becoming increasingly complex. companies should strive for greater interconnectivity.
New tools include deeply customizable reporting and visualization capabilities.
Users will be able to take advantage of SAP's Fiori platform.
Red Hat migrates legacy structure to Genesys Customer Experience Platform. (Featured on SmartCustomerService.com.)
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