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Tata Consultancy Services' new analytics software uses machine learning to help retailers tap Internet of Things data to deliver personalized customer experiences.
More than 1,500 Americans were asked by equity insight and analytics provider 24/7 Wall Street and research company Zogby Analytics to evaluate companies across 17 industries. (Featured on SmartCustomerService.com.)
The platform processes a variety of data to generate video configurations geared for each customer.
Verint Systems today unveiled several enhancements to its Real-Time Speech Analytics solution, which combines phonetic speech recognition and full transcription of calls with advanced language understanding. (Featured on SmartCustomerService.com.)
The company introduces new deployment options for Hadoop and Amazon Web Services.
New tools arm retailers with insights for more timely, and relevant, mobile messages.
The new features aim to assist publishers and advertisers in identifying and remedying problems with their deals and real-time bidding strategies.
Taking a holistic look at your customers can identify gaps on their paths to purchase.
Five9, a provider of cloud-based contact center software, today launched the Summer 2016 release of its Virtual Contact Center (VCC). (Featured on SmartCustomerService.com.)
Support for Outlook 2016 and new template options that are easier to find and use round out the updated sales and marketing platform.
Speakers noted that 'word of mouth at scale' is the route to big returns on investment
The solution is an intelligent calendar designed specifically for salespeople.
App marketplace AppFoundry and developer portal DevFoundry have see rapid growth, with AppFoundry offering more than 100 customer experience apps and DevFoundry supporting over 250 users. (Featured on SmartCustomerService.com.)
inContact has partnered with HelpSocial to bring social media customer care capabilities to contact center agents using inContact's Open Cloud Platform. (Featured on SmartCustomerService.com.)
The partner program aims to help B2B marketers build their ABM technology stacks by consolidating and classifying software vendors according to their functions.
The solution can help users identify and engage sales-ready leads based on social media activity in their Marketo databases.
The new tools aim to help sales organizations develop strategies around key performance indicators.
The Mobile Presence Management and Marketing Platform can use in-store shopper behavioral data to deliver personalized digital content to customers.
Volker Hildebrand and Sameer Patel comment on the changing nature of customer relationships and how businesses should view systems of record and engagement.
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