CRM Evolution 2009 Tweets

@CRMe09 (CRM Evolution 2009)
The model for customer activity, in relationship with company, no longer managing transactions but analyzing info into interactions #CRMe09

ID: 3512798022 • Published 2009-08-24T13:55:51Z • View Tweet: http://twitter.com/CRMe09/statuses/3512798022

@annekeseley (Anneke Seley)
#CRMe09 @pgreebe Talking about contact center performance management and the social customer: also pertinent to sales teams ("Sales 2.0")

ID: 3512800211 • Published 2009-08-24T13:55:59Z • View Tweet: http://twitter.com/annekeseley/statuses/3512800211

@ryanzuk (Ryan Zuk, APR)
#CRMe09 @pgreenbe keynote: dig into unstructured data social customers provide. Earlier showed @briansolis Conversation Prism, chnls 2 use

ID: 3512807228 • Published 2009-08-24T13:56:26Z • View Tweet: http://twitter.com/ryanzuk/statuses/3512807228

@Ed_Sullivan (Ed Sullivan)
RT @CRMe09: Greenberg: Key is integrating with CRM systems so data you collect is as complete as possible. #CRMe09

ID: 3512808662 • Published 2009-08-24T13:56:31Z • View Tweet: http://twitter.com/Ed_Sullivan/statuses/3512808662

@drnatalie (Natalie Petouhoff)
what is speech analytics? word spotting; context; stereo conversation capture; emotion; data @pgreenbe #SCRM #CRMe09 #customerservice

ID: 3512811364 • Published 2009-08-24T13:56:42Z • View Tweet: http://twitter.com/drnatalie/statuses/3512811364

@Lager (Marshall Lager)
#crme09 speech analytics needs word spotting, categorizing, context, stereo capture (agt and cust), emotion detect, data, root cause

ID: 3512819808 • Published 2009-08-24T13:57:14Z • View Tweet: http://twitter.com/Lager/statuses/3512819808

@CRMe09 (CRM Evolution 2009)
Not just capturing customer data, but actual interactions between them. That's not easy to do. Why? Agent is human being. #CRMe09

ID: 3512822068 • Published 2009-08-24T13:57:22Z • View Tweet: http://twitter.com/CRMe09/statuses/3512822068

@Ed_Sullivan (Ed Sullivan)
RT @jesus_hoyos: RT @dmyron: #CRMe09 #STEK09: Org need to capture cust info & analysis from Web, email, phone to understand customer emotion

ID: 3512826054 • Published 2009-08-24T13:57:37Z • View Tweet: http://twitter.com/Ed_Sullivan/statuses/3512826054

@mkrigsman (Michael Krigsman)
Speech tech should find insight in interaction between agents and customer. Add emotion detection and get goodness (@pgreenbe #crme09)

ID: 3512826131 • Published 2009-08-24T13:57:38Z • View Tweet: http://twitter.com/mkrigsman/statuses/3512826131

@CRMe09 (CRM Evolution 2009)
Greenberg: If your customers like you, they'll stay with you. If they don't ... they won't. #CRMe09

ID: 3512829619 • Published 2009-08-24T13:57:51Z • View Tweet: http://twitter.com/CRMe09/statuses/3512829619

@mkrigsman (Michael Krigsman)
CRM: If customers like you they stay. If not, they leave. (@pgreenbe #crme09)

ID: 3512839905 • Published 2009-08-24T13:58:28Z • View Tweet: http://twitter.com/mkrigsman/statuses/3512839905

@CRMe09 (CRM Evolution 2009)
Insight can turn negative experience into a positive one ... and you can even turn the customer into an advocate. #CRMe09

ID: 3512841133 • Published 2009-08-24T13:58:33Z • View Tweet: http://twitter.com/CRMe09/statuses/3512841133

@Lager (Marshall Lager)
#crme09 insight let's you turn a negative into a positive, even create an advocate.

ID: 3512849519 • Published 2009-08-24T13:59:04Z • View Tweet: http://twitter.com/Lager/statuses/3512849519

@annekeseley (Anneke Seley)
#CRMe09 @pgreenbe @moon How do you speak and tweet at the same time?

ID: 3512853442 • Published 2009-08-24T13:59:18Z • View Tweet: http://twitter.com/annekeseley/statuses/3512853442

@drnatalie (Natalie Petouhoff)
David's bridal has social network; 1st recruited those who hated them - cuz of their passion @pgreenbe #SCRM #CRMe09 #customerservice

ID: 3512855764 • Published 2009-08-24T13:59:27Z • View Tweet: http://twitter.com/drnatalie/statuses/3512855764

@mkrigsman (Michael Krigsman)
Customers who hate you have passion that can be converted to advocacy! (@pgreenbe #crme09)

ID: 3512860372 • Published 2009-08-24T13:59:44Z • View Tweet: http://twitter.com/mkrigsman/statuses/3512860372

@CRMe09 (CRM Evolution 2009)
Greenberg: Must be able to manage the incredible amount of information and data. #CRMe09

ID: 3512869186 • Published 2009-08-24T14:00:12Z • View Tweet: http://twitter.com/CRMe09/statuses/3512869186

@Lager (Marshall Lager)
#crme09 example: david's bridal. Created cust advisory board, first recruit was somebody who hated them. Result is fixed problems, major ...

ID: 3512870527 • Published 2009-08-24T14:00:16Z • View Tweet: http://twitter.com/Lager/statuses/3512870527

@CRMe09 (CRM Evolution 2009)
Greenberg: Customer needs to become your advocate, and you need the insight to make that happen. #CRMe09

ID: 3512873184 • Published 2009-08-24T14:00:24Z • View Tweet: http://twitter.com/CRMe09/statuses/3512873184

@jesus_hoyos (jesus_hoyos)
companies need to create advocates from bad experiences #CRMe09

ID: 3512877387 • Published 2009-08-24T14:00:39Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3512877387

@mkrigsman (Michael Krigsman)
The social customer controls the conversation, but does not control your business. Remember that. (@pgreenbe #crme09)

ID: 3512882537 • Published 2009-08-24T14:00:58Z • View Tweet: http://twitter.com/mkrigsman/statuses/3512882537

@CRMe09 (CRM Evolution 2009)
Greenberg: Social customer *does not* control your business. You still need to make business decisions. #CRMe09

ID: 3512885939 • Published 2009-08-24T14:01:12Z • View Tweet: http://twitter.com/CRMe09/statuses/3512885939

@CRMe09 (CRM Evolution 2009)
Greenberg: You're already customers ... it's time to think like that. #CRMe09

ID: 3512889810 • Published 2009-08-24T14:01:28Z • View Tweet: http://twitter.com/CRMe09/statuses/3512889810

@drnatalie (Natalie Petouhoff)
David Bridal -key benes for speech analytics hard & soft $$$$$$ source: Donna Fluss DMG consulting @pgreenbe #SCRM #CRMe09 #customerservice

ID: 3512890391 • Published 2009-08-24T14:01:30Z • View Tweet: http://twitter.com/drnatalie/statuses/3512890391

@CRMe09 (CRM Evolution 2009)
Sessions begin for #CRMe09 in 15 minutes.

ID: 3512895032 • Published 2009-08-24T14:01:49Z • View Tweet: http://twitter.com/CRMe09/statuses/3512895032

@jesus_hoyos (jesus_hoyos)
we are social customers @pgreenbe #CRMe09

ID: 3512895290 • Published 2009-08-24T14:01:50Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3512895290

@Lager (Marshall Lager)
#crme09 social cust controls your conversation, not your business. Social tech augments CRM, doesn't replace. Change or suffer.

ID: 3512896078 • Published 2009-08-24T14:01:53Z • View Tweet: http://twitter.com/Lager/statuses/3512896078

@CRMe09 (CRM Evolution 2009)
....and we're done here. @pgreenbe winding down. #CRMe09 ^JW

ID: 3512898274 • Published 2009-08-24T14:02:01Z • View Tweet: http://twitter.com/CRMe09/statuses/3512898274

@jesus_hoyos (jesus_hoyos)
RT @mkrigsman: The social customer controls the conversation, but does not control your business. Remember that. (@pgreenbe #crme09)

ID: 3512898955 • Published 2009-08-24T14:02:03Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3512898955

@Lager (Marshall Lager)
#crme09 here endeth the live blog

ID: 3512905109 • Published 2009-08-24T14:02:25Z • View Tweet: http://twitter.com/Lager/statuses/3512905109

@siddmishra (Sid Mishra)
Amazing, now speech analytics - word spotting; context; stereo conversation capture; emotion; data RT @drnatalie @pgreenbe #SCRM #CRMe09

ID: 3512916530 • Published 2009-08-24T14:03:06Z • View Tweet: http://twitter.com/siddmishra/statuses/3512916530

@dcunni (dcunningham)
RT @JohnFMoore: What are top 5 items platform must have to truly be #scrm #crme09? > suggested subset http://bit.ly/3K96gs (via @rwang0)

ID: 3512931568 • Published 2009-08-24T14:04:02Z • View Tweet: http://twitter.com/dcunni/statuses/3512931568

@moon (paul mooney)
It's about community participation and listening RT @annekeseley #CRMe09 @pgreenbe @moon How do you speak and tweet at the same time?

ID: 3512981669 • Published 2009-08-24T14:07:10Z • View Tweet: http://twitter.com/moon/statuses/3512981669

@sugarclint (Clint Oram)
in NYC for CRM Evolution show. Looking forward to a great show! http://bit.ly/ONWb1 #CRMe09 #SugarCRM

ID: 3513023227 • Published 2009-08-24T14:09:49Z • View Tweet: http://twitter.com/sugarclint/statuses/3513023227

@mwthomasSCRM (mwthomas)
RT @jesus_hoyos: The social customer controls the conversation, but does not control your business. Remember that. (@pgreenbe #crme09)

ID: 3513030201 • Published 2009-08-24T14:10:15Z • View Tweet: http://twitter.com/mwthomasSCRM/statuses/3513030201

@nestormarquez (Nestor Marquez)
Bad customer service can go viral #CRMe09 united-guitar video had 5m views via @pgreenbe RT @jesus_hoyos

ID: 3513050139 • Published 2009-08-24T14:11:30Z • View Tweet: http://twitter.com/nestormarquez/statuses/3513050139

@mwthomasSCRM (mwthomas)
I will be Moderating a Social CRM panel and presenting Mobile marketing/messaging Wed am at the CRM Evolution conference come say hi #crme09

ID: 3513071561 • Published 2009-08-24T14:12:48Z • View Tweet: http://twitter.com/mwthomasSCRM/statuses/3513071561

@nestormarquez (Nestor Marquez)
Member communities reach more internet users than email - Nielsen via @pgreenbe #CRMe09

ID: 3513087736 • Published 2009-08-24T14:13:44Z • View Tweet: http://twitter.com/nestormarquez/statuses/3513087736

@sdholakia (Sanjay Dholakia)
At dcrm conference listening to @pgreenbe talk about social revolution and impact on business. #scrm #crme09

ID: 3513152191 • Published 2009-08-24T14:17:49Z • View Tweet: http://twitter.com/sdholakia/statuses/3513152191

@laurenmizzou (Lauren McKay)
I'm tweeting from the #crme09 session "Building the Economic Case for Loyalty" - Howard Lax, Harris Interactive

ID: 3513162575 • Published 2009-08-24T14:18:28Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3513162575

@laurenmizzou (Lauren McKay)
Everyone likes to have satisfied customers. BUT Satisfaction is often not an economic rationale. #crme09

ID: 3513197250 • Published 2009-08-24T14:20:40Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3513197250

@GRCinfo (Mary Kurek)
RT @mkrigsman: CRM: If customers like u they stay. If not, they leave.(@pgreenbe #crme09) but now, it takes more than good cs

ID: 3513227433 • Published 2009-08-24T14:22:34Z • View Tweet: http://twitter.com/GRCinfo/statuses/3513227433

@laurenmizzou (Lauren McKay)
Reference 2 Howard Schultz, Starbucks "We sell a coffee-based experience." The product is mundane-the experience doesn't have to be. #crme09

ID: 3513250199 • Published 2009-08-24T14:24:01Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3513250199

@GRCinfo (Mary Kurek)
RT @mkrigsman: Customers are no longer just transactions. Getting them to be your advocate is now the goal. (@pgreenbe #crme09) nsiteful

ID: 3513258521 • Published 2009-08-24T14:24:32Z • View Tweet: http://twitter.com/GRCinfo/statuses/3513258521

@gregtjoy (Greg Joy)
RT LithiumTechMedia Alert: CMO to Present at CRM Evolution Conference #SCRM #CRMe09 http://bit.ly/aQMSH

ID: 3513305553 • Published 2009-08-24T14:27:30Z • View Tweet: http://twitter.com/gregtjoy/statuses/3513305553

@laurenmizzou (Lauren McKay)
So many factors determine corp. profitability. To say the more loyal customers are, the more profitable is very misleading. #crme09 -lax

ID: 3513336338 • Published 2009-08-24T14:29:28Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3513336338

@CustomerMgmtIQ (Blake Landau)
CRM in RealTime in Barton Goldenberg's session #CRME09

ID: 3513383464 • Published 2009-08-24T14:32:22Z • View Tweet: http://twitter.com/CustomerMgmtIQ/statuses/3513383464

@LithiumTech (Lithium Technologies)
RT @sdholakia At dcrm conference listening to @pgreenbe talk about social revolution and impact on business. #scrm #crme09

ID: 3513383991 • Published 2009-08-24T14:32:24Z • View Tweet: http://twitter.com/LithiumTech/statuses/3513383991

@bsdalton (Barry Dalton)
@drnatalie David Bridal -key benes for speech analytics @pgreenbe Can you share biz case results? thx #SCRM #CRMe09 #customerservice

ID: 3513395706 • Published 2009-08-24T14:33:08Z • View Tweet: http://twitter.com/bsdalton/statuses/3513395706

@LithiumTech (Lithium Technologies)
RT @pgreenbe At the Marriott Marquis with YG. Love the energy. At Broadway Lounge #crme09

ID: 3513406665 • Published 2009-08-24T14:33:49Z • View Tweet: http://twitter.com/LithiumTech/statuses/3513406665

@jesus_hoyos (jesus_hoyos)
Listening to Barton Goldenberg ...CRM is about processes...#CRMe09

ID: 3513450131 • Published 2009-08-24T14:36:31Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3513450131

@Compain (Ana Compain-Romero)
RT @laurenmizzou: Ref 2 Howard Schultz, Strbcks "We sell a coffee-based exp." The product is mundane-the experience doesn't have 2 B #crme09

ID: 3513450814 • Published 2009-08-24T14:36:33Z • View Tweet: http://twitter.com/Compain/statuses/3513450814

@LithiumTech (Lithium Technologies)
RT @drnatalie perhaps I should be a customer whisperer -- like horse whisperer... thx Paul :-) @pgreenbe #SCRM #CRMe09 #customerservice

ID: 3513456570 • Published 2009-08-24T14:36:55Z • View Tweet: http://twitter.com/LithiumTech/statuses/3513456570

@laurenmizzou (Lauren McKay)
Most times your most loyal customers use your most expensive channel. Ex: loyal bank customers use the branch. Ppl want high touch. #crme09

ID: 3513532300 • Published 2009-08-24T14:41:37Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3513532300

@KathyHerrmann (Kathy Herrmann)
RT @drnatalie: David's bridal has social network; 1st recruited those who hated them - cuz of their passion #SCRM #CRMe09 #customerservice

ID: 3513738976 • Published 2009-08-24T14:54:27Z • View Tweet: http://twitter.com/KathyHerrmann/statuses/3513738976

@davidoberry (David O'Berry)
RT @mkrigsman: In the social world, you can't just dump low-value customers cause they'll talk about you on the web (@pgreenbe #crme09)

ID: 3513765828 • Published 2009-08-24T14:56:02Z • View Tweet: http://twitter.com/davidoberry/statuses/3513765828

@apearson (Aaron Pearson)
RT @mkrigsman: The social customer controls the conversation, but does not control your business. Remember that. (@pgreenbe #crme09)

ID: 3513912321 • Published 2009-08-24T15:04:38Z • View Tweet: http://twitter.com/apearson/statuses/3513912321

@KathyHerrmann (Kathy Herrmann)
RT @drnatalie: fastest growing sector 4 internet use is communities & blog site Source: Nielsen @pgreenbe #SCRM #CRMe09 #customerservice

ID: 3513945869 • Published 2009-08-24T15:06:39Z • View Tweet: http://twitter.com/KathyHerrmann/statuses/3513945869

@nozuan (nozuan)
Eco @jesus_hoyos:The social customer controls the conversation, but does not control your business. Remember that. (@pgreenbe #crme09)

ID: 3513947538 • Published 2009-08-24T15:06:45Z • View Tweet: http://twitter.com/nozuan/statuses/3513947538

@jr_corona (José Ramón Corona)
RT @jesus_hoyos: Listening to Barton Goldenberg ...CRM is about processes...#CRMe09

ID: 3513950474 • Published 2009-08-24T15:06:55Z • View Tweet: http://twitter.com/jr_corona/statuses/3513950474

@kitson (Josh Weinberger)
RT @CRMe09: Social customer will continue aggressively conversing (@pgreenbe) [As will the social #CRMe09 attendees!-j] #scrm #crm

ID: 3513998382 • Published 2009-08-24T15:09:46Z • View Tweet: http://twitter.com/kitson/statuses/3513998382

@AskCRMA (Art Hall)
Here we go...about to take the stage#CRME09

ID: 3514041841 • Published 2009-08-24T15:12:18Z • View Tweet: http://twitter.com/AskCRMA/statuses/3514041841

@kitson (Josh Weinberger)
Yes, @rwang0 @kmcneel: Insight's tough+we all do it differently: Good case for making insight a competitive differentiator #CRMe09

ID: 3514075885 • Published 2009-08-24T15:14:19Z • View Tweet: http://twitter.com/kitson/statuses/3514075885

@dealarchitect (Vinnie Mirchandani)
#CRMe09 Greenberg is right on about customer advocates. But once they are advocates, don;t take them for granted. http://tinyurl.com/lf2mz5

ID: 3514129645 • Published 2009-08-24T15:17:30Z • View Tweet: http://twitter.com/dealarchitect/statuses/3514129645

@prem_k (Prem Kumar Aparanji)
@Marc_Meyer Sentiment analysis is by no means close 2 where it needs to be, but ... http://twurl.nl/65hb3h #scrm #crme09

ID: 3514161780 • Published 2009-08-24T15:19:25Z • View Tweet: http://twitter.com/prem_k/statuses/3514161780

@Lager (Marshall Lager)
#crme09 odd that the crm exhibits are still setting up. #stek09 in full swing.

ID: 3514245704 • Published 2009-08-24T15:24:29Z • View Tweet: http://twitter.com/Lager/statuses/3514245704

@Fireefly (Melanie Vigil)
RT @LithiumTech For the uninitiated, a tweetup is a physical gathering of people who arrive...more: http://bit.ly/1CeUNI #SCRM #CRMe09

ID: 3514252857 • Published 2009-08-24T15:24:55Z • View Tweet: http://twitter.com/Fireefly/statuses/3514252857

@jesus_hoyos (jesus_hoyos)
I just became a member of the Twub for #crme09 at http://twubs.com/crme09

ID: 3514285228 • Published 2009-08-24T15:26:48Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3514285228

@Fireefly (Melanie Vigil)
RT @LithiumTech Media Alert: CMO to Present at CRM Evolution Conference #SCRM #CRMe09 http://bit.ly/aQMSH

ID: 3514286320 • Published 2009-08-24T15:26:51Z • View Tweet: http://twitter.com/Fireefly/statuses/3514286320

@arisbourg (Alain Risbourg)
RT @rwang0 RT @CRMe09 @pgreenbe Aug09 @CRM: http://sn.im/0809conn Managing social custs for Profit<<Cust Lifetime Value & Cust Referral Val

ID: 3514290627 • Published 2009-08-24T15:27:06Z • View Tweet: http://twitter.com/arisbourg/statuses/3514290627

@kitson (Josh Weinberger)
RT @jesus_hoyos: I just became a member of the Twub for #CRMe09 at http://twubs.com/crme09

ID: 3514309108 • Published 2009-08-24T15:28:11Z • View Tweet: http://twitter.com/kitson/statuses/3514309108

@ginavon (ginavon)
RT @crm Since it just hit the wires: @CRM Magazine Announces Winners of 2009 #CRM Market Awards http://sn.im/dcrm0824b #CRMe09

ID: 3514319978 • Published 2009-08-24T15:28:49Z • View Tweet: http://twitter.com/ginavon/statuses/3514319978

@Lager (Marshall Lager)
#crme09 my mistake -- crm show floor doesn't open til 5 pm. HT @kitson for setting me straight.

ID: 3514428953 • Published 2009-08-24T15:35:16Z • View Tweet: http://twitter.com/Lager/statuses/3514428953

@darrylflores (Darryl Flores)
Dimension Data announces findings of speech based customer service today at #CRME09 http://bit.ly/JKBkv #customerservice

ID: 3514437433 • Published 2009-08-24T15:35:46Z • View Tweet: http://twitter.com/darrylflores/statuses/3514437433

@wcheng86 (Wayne Cheng)
RT @LithiumTech Media Alert: CMO to Present at CRM Evolution Conference #SCRM #CRMe09 http://bit.ly/aQMSH

ID: 3514539175 • Published 2009-08-24T15:41:54Z • View Tweet: http://twitter.com/wcheng86/statuses/3514539175

@crmlatino (CRM en Latinoamerica)
Evento de CRM Evolution #CRMe09 y mi nuevo microblog en Ingles: Estoy en NYC en el evento de CRM Evolution. El m.. http://bit.ly/EXO0m

ID: 3514545860 • Published 2009-08-24T15:42:19Z • View Tweet: http://twitter.com/crmlatino/statuses/3514545860

@randysaunders (Randy Saunders)
Art Hall says "SMB and mid-market contact center practice leaders feel underserved and disadvantaged when pursuing new technology" #CRMe09

ID: 3514616281 • Published 2009-08-24T15:46:35Z • View Tweet: http://twitter.com/randysaunders/statuses/3514616281

@blairplez (Blair Pleasant)
@rwang0 are crme09 and STEK09 colocated? that's a lot of people using that lousy elevator

ID: 3514617754 • Published 2009-08-24T15:46:41Z • View Tweet: http://twitter.com/blairplez/statuses/3514617754

@abneedles (Adam Needles)
In NYC this week for @CRMEvolution MON -WED. Looking forward to some great dialogue around CRM and marketing automation. #CRME09

ID: 3514635512 • Published 2009-08-24T15:47:47Z • View Tweet: http://twitter.com/abneedles/statuses/3514635512

@CRMe09 (CRM Evolution 2009)
RT @blairplez: @rwang0 are #CRMe09 and #STEK09 colocated? That's a lot of people using that lousy elevator. [In fact, we are! ^JW]

ID: 3514657666 • Published 2009-08-24T15:49:07Z • View Tweet: http://twitter.com/CRMe09/statuses/3514657666

@SpeechTech (SpeechTech Magazine)
Attendees:Get a $15 GC NOW! 1st 10 find our sign on the 6th Fl & show us this Tweet. Sponsored by Contact Solutions #STEK09 #CRMe09

ID: 3514749517 • Published 2009-08-24T15:54:39Z • View Tweet: http://twitter.com/SpeechTech/statuses/3514749517

@mkrigsman (Michael Krigsman)
Wonderful chat with @rwang0 about the inner dynamics causing IT and CRM failures. I call him Mr. Knowledge. #ITfail #crme09

ID: 3514863043 • Published 2009-08-24T16:01:08Z • View Tweet: http://twitter.com/mkrigsman/statuses/3514863043

@ekolsky (Esteban Kolsky)
Great meeting alal the "Virtual" people at #CRMe09. Now Blogging @pgreenbe keynote, up soon

ID: 3514927489 • Published 2009-08-24T16:04:34Z • View Tweet: http://twitter.com/ekolsky/statuses/3514927489

@sdholakia (Sanjay Dholakia)
Now listening to Brian Komar on how influencers drove change and Obama campaign #scrm advancing American politics. #crme09 #scrm

ID: 3514953258 • Published 2009-08-24T16:05:57Z • View Tweet: http://twitter.com/sdholakia/statuses/3514953258

@bostonkayakguy (bostonkayakguy)
RT @crm Since it just hit the wires: @CRM Magazine Announces Winners of 2009 #CRM Market Awards http://sn.im/dcrm0824b #CRMe09

ID: 3514983698 • Published 2009-08-24T16:07:36Z • View Tweet: http://twitter.com/bostonkayakguy/statuses/3514983698

@crm (CRM magazine)
Many of the points in #CRMe09 chair @pgreenbe's keynote appear in his @CRM columns -- we'll link to a few of them here.

ID: 3514989581 • Published 2009-08-24T16:07:57Z • View Tweet: http://twitter.com/crm/statuses/3514989581

@crm (CRM magazine)
Collaboration: The ''C'' in CRM, by @pgreenbe http://sn.im/0108vp10 CRM is changing, and you better change with it. #CRMe09

ID: 3515053239 • Published 2009-08-24T16:11:26Z • View Tweet: http://twitter.com/crm/statuses/3515053239

@crm (CRM magazine)
Everything Is Social, @pgreenbe http://sn.im/0308conn Social networks, social frameworks, social platforms. #CRMe09 #scrm

ID: 3515073780 • Published 2009-08-24T16:12:32Z • View Tweet: http://twitter.com/crm/statuses/3515073780

@crm (CRM magazine)
A Company Like Me, @pgreenbe http://sn.im/0708conn Only a special kind of organization can make a personal connection. #CRMe09 #scrm

ID: 3515087710 • Published 2009-08-24T16:13:14Z • View Tweet: http://twitter.com/crm/statuses/3515087710

@crm (CRM magazine)
Gather the Tools for Customer Engagement, @pgreenbe http://sn.im/1108conn Social media is changing the face of #CRM. #CRMe09 #scrm

ID: 3515095915 • Published 2009-08-24T16:13:40Z • View Tweet: http://twitter.com/crm/statuses/3515095915

@crm (CRM magazine)
Life in the Fast Lane of Context, @pgreenbe http://sn.im/0109conn Providing an experience requires you to understand customers. #CRMe09

ID: 3515110604 • Published 2009-08-24T16:14:27Z • View Tweet: http://twitter.com/crm/statuses/3515110604

@crm (CRM magazine)
Social Customers Want to Engage, @pgreenbe http://sn.im/0409conn But are you prepared to let them? #CRMe09 #scrm #crm

ID: 3515118372 • Published 2009-08-24T16:14:53Z • View Tweet: http://twitter.com/crm/statuses/3515118372

@crm (CRM magazine)
Managing Social Customers for Profit, @pgreenbe http://sn.im/0809conn Reassessing an industry metric. #CRMe09 #scrm #CLV #CRM

ID: 3515137359 • Published 2009-08-24T16:15:52Z • View Tweet: http://twitter.com/crm/statuses/3515137359

@Lager (Marshall Lager)
#crme09 has anybody seen @brentleary yet?

ID: 3515146668 • Published 2009-08-24T16:16:23Z • View Tweet: http://twitter.com/Lager/statuses/3515146668

@davidehrhorn (davidehrhorn)
RT @LithiumTech Media Alert: CMO to Present at CRM Evolution Conference #SCRM #CRMe09 http://bit.ly/aQMSH

ID: 3515231372 • Published 2009-08-24T16:20:56Z • View Tweet: http://twitter.com/davidehrhorn/statuses/3515231372

@CRMe09 (CRM Evolution 2009)
@cmusico We need a few sessions on Employee Relationship Management up in this joint.

ID: 3515235507 • Published 2009-08-24T16:21:10Z • View Tweet: http://twitter.com/CRMe09/statuses/3515235507

@davidehrhorn (davidehrhorn)
RT @LithiumTech For the uninitiated, a tweetup is a physical gathering of people who arrive...more: http://bit.ly/1CeUNI #SCRM #CRMe09

ID: 3515240767 • Published 2009-08-24T16:21:26Z • View Tweet: http://twitter.com/davidehrhorn/statuses/3515240767

@sapcrm (SAP CRM)
RT @crm: Everything Is Social, @pgreenbe http://sn.im/0308conn Social networks, social frameworks, social platforms. #CRMe09 #scrm

ID: 3515266309 • Published 2009-08-24T16:22:49Z • View Tweet: http://twitter.com/sapcrm/statuses/3515266309

@kkorton (kkorton)
RT @LithiumTech Media Alert: CMO to Present at CRM Evolution Conference #SCRM #CRMe09 http://bit.ly/aQMSH

ID: 3515320709 • Published 2009-08-24T16:25:45Z • View Tweet: http://twitter.com/kkorton/statuses/3515320709

@TweetCRM (Tweet CRM)
Evento de CRM Evolution #CRMe09 y mi nuevo microblog en Ingles http://bit.ly/EXO0m

ID: 3515325261 • Published 2009-08-24T16:26:00Z • View Tweet: http://twitter.com/TweetCRM/statuses/3515325261

@mjayliebs (Mitch Lieberman)
Good to catch-up live with @jesus_hoyas @pgreenbe @ekolsky @lager @drnatalie @mkrigsman - still a few more folks to catch-up with #crme09

ID: 3515472688 • Published 2009-08-24T16:33:49Z • View Tweet: http://twitter.com/mjayliebs/statuses/3515472688

@drnatalie (Natalie Petouhoff)
#CRMe09 having lunch with UCLA grad students in MBA program talking about SMB's #SCRM #customerservice

ID: 3515475117 • Published 2009-08-24T16:33:57Z • View Tweet: http://twitter.com/drnatalie/statuses/3515475117

@AskCRMA (Art Hall)
Great to see Blake Landau@CustomerManagementIQ at #CRME09

ID: 3515516179 • Published 2009-08-24T16:36:07Z • View Tweet: http://twitter.com/AskCRMA/statuses/3515516179

@mjayliebs (Mitch Lieberman)
I just became a member of the Twub for #crme09 at http://twubs.com/crme09

ID: 3515527833 • Published 2009-08-24T16:36:45Z • View Tweet: http://twitter.com/mjayliebs/statuses/3515527833

@drnatalie (Natalie Petouhoff)
#CRMe09 listening to autonomy on speechtek for #SCRM - how many CEO's have listened 2 customer conversations #customerservice #cctr

ID: 3515533874 • Published 2009-08-24T16:37:05Z • View Tweet: http://twitter.com/drnatalie/statuses/3515533874

@AskCRMA (Art Hall)
My man Mariano Tan@Teletech is up next at #CRME09

ID: 3515543755 • Published 2009-08-24T16:37:37Z • View Tweet: http://twitter.com/AskCRMA/statuses/3515543755

@drnatalie (Natalie Petouhoff)
#CRMe09 speech analytics does the heavy lifting - puts calls into topic buckets - analyze trends in contact center #customerservice #cctr

ID: 3515555641 • Published 2009-08-24T16:38:16Z • View Tweet: http://twitter.com/drnatalie/statuses/3515555641

@ekolsky (Esteban Kolsky)
Great meeting @jesus_hoyos at #CRMe09... he has a great knowledge of CRM and how it applies to LatAm

ID: 3515577965 • Published 2009-08-24T16:39:29Z • View Tweet: http://twitter.com/ekolsky/statuses/3515577965

@ekolsky (Esteban Kolsky)
@drnatalie speech analytics does that - when it works (less than 3% of the times) #CRMe09 #customerservice #cctr

ID: 3515583494 • Published 2009-08-24T16:39:46Z • View Tweet: http://twitter.com/ekolsky/statuses/3515583494

@mjayliebs (Mitch Lieberman)
RT @ekolsky: Great meeting @jesus_hoyos at #CRMe09... he has a great knowledge of CRM and how it applies to LatAm | Agreed - good to meet!

ID: 3515642434 • Published 2009-08-24T16:42:54Z • View Tweet: http://twitter.com/mjayliebs/statuses/3515642434

@drnatalie (Natalie Petouhoff)
RT @ekolsky: @drnatalie speech analytics does that -when it works (less than 3% of the times) #CRMe09 #customerservice #cctr-THAT's NOT good

ID: 3515651748 • Published 2009-08-24T16:43:25Z • View Tweet: http://twitter.com/drnatalie/statuses/3515651748

@drnatalie (Natalie Petouhoff)
if customers are yelling "cancel my account" supervisor is alerted to help #SCRM CRMe09 #customerservice #cctr

ID: 3515691149 • Published 2009-08-24T16:45:30Z • View Tweet: http://twitter.com/drnatalie/statuses/3515691149

@drnatalie (Natalie Petouhoff)
speech tech has ability 2 auto fill the fields -address, name so don't have to repeat what U said or keyed in #SCRM #CRMe09 #customerservice

ID: 3515727182 • Published 2009-08-24T16:47:26Z • View Tweet: http://twitter.com/drnatalie/statuses/3515727182

@mjayliebs (Mitch Lieberman)
#CRMe09 listening to autonomy, interesting not yet sold on real-time interupt for call,...hmmmm... #crme09 http://twubs.com/crme09

ID: 3515749534 • Published 2009-08-24T16:48:38Z • View Tweet: http://twitter.com/mjayliebs/statuses/3515749534

@drnatalie (Natalie Petouhoff)
autonomy is UK co- also in CA; speech fits into enterprise search; electronic discovery; #SCRM #CRMe09 #customerservice

ID: 3515750192 • Published 2009-08-24T16:48:40Z • View Tweet: http://twitter.com/drnatalie/statuses/3515750192

@Lager (Marshall Lager)
#crme09 just finishing lunch spons by #autonomy. Learned uses for speech analytics I hadn't thought of.

ID: 3515758130 • Published 2009-08-24T16:49:06Z • View Tweet: http://twitter.com/Lager/statuses/3515758130

@drnatalie (Natalie Petouhoff)
autonomy does audio indexing with confidence scores for accuracy & audio finger printing #SCRM #CRMe09 #customerservice

ID: 3515774006 • Published 2009-08-24T16:49:58Z • View Tweet: http://twitter.com/drnatalie/statuses/3515774006

@drnatalie (Natalie Petouhoff)
audio finger printing for password reset- call that is often in call centers #SCRM #CRMe09 #customerservice

ID: 3515786946 • Published 2009-08-24T16:50:38Z • View Tweet: http://twitter.com/drnatalie/statuses/3515786946

@bostonkayakguy (bostonkayakguy)
RT @drnatalie: fastest growing sector 4 internet use is communities & blog site Source: Nielsen @pgreenbe #SCRM #CRMe09 #customerservice

ID: 3515794769 • Published 2009-08-24T16:51:02Z • View Tweet: http://twitter.com/bostonkayakguy/statuses/3515794769

@drnatalie (Natalie Petouhoff)
autonomy will demos in their booth on tuesday voice discovery - can play with it #SCRM #CRMe09 #customerservice

ID: 3515808286 • Published 2009-08-24T16:51:44Z • View Tweet: http://twitter.com/drnatalie/statuses/3515808286

@ekolsky (Esteban Kolsky)
@drnatalie much longer than 140 chars, but mostly accents, use of words (bad vs bad), ppl understanding #CRMe09 #customerservice #cctr #SCRM

ID: 3515880082 • Published 2009-08-24T16:55:31Z • View Tweet: http://twitter.com/ekolsky/statuses/3515880082

@mkrigsman (Michael Krigsman)
Thinking about the collective intelligence and the crowdsourcing part of my talk on CRM failure today at #crme09. #ITfail

ID: 3515922350 • Published 2009-08-24T16:57:43Z • View Tweet: http://twitter.com/mkrigsman/statuses/3515922350

@BrazenCareerist (Brazen Careerist)
Interesting Statistic RT @CRMe09: RT @Lager Gen Y is 1st gen to spend more time online than watching tv. 74 % of adults spend time online.

ID: 3516067778 • Published 2009-08-24T17:05:10Z • View Tweet: http://twitter.com/BrazenCareerist/statuses/3516067778

@BobFern (BobFern)
CRM Evolution & SpeechTEK content really strong this year #crme09

ID: 3516261617 • Published 2009-08-24T17:15:19Z • View Tweet: http://twitter.com/BobFern/statuses/3516261617

@kmcneel (Kate)
At #crme09 listneing to @btemkin, sitting with @dr_j.

ID: 3516309708 • Published 2009-08-24T17:17:51Z • View Tweet: http://twitter.com/kmcneel/statuses/3516309708

@bsdalton (Barry Dalton)
RT @drnatalie RT @ekolsky: why doesn't speech analytics work? #CRMe09 #customerservice #cctr #SCRM req more than 140 characters. luv to chat

ID: 3516316122 • Published 2009-08-24T17:18:11Z • View Tweet: http://twitter.com/bsdalton/statuses/3516316122

@sdholakia (Sanjay Dholakia)
Catching up on emails before Bruce Temkin @btemkin from Forrester talks about customer experience. #scrm #crme09

ID: 3516379213 • Published 2009-08-24T17:21:32Z • View Tweet: http://twitter.com/sdholakia/statuses/3516379213

@cust_forever (CustomersForever)
jesushoyos Evento de CRM Evolution #CRMe09 y mi nuevo microblog en Ingles: Estoy en NYC en el evento d.. http://bit.ly/EXO0m

ID: 3516442237 • Published 2009-08-24T17:24:54Z • View Tweet: http://twitter.com/cust_forever/statuses/3516442237

@kmcneel (Kate)
I enjoy listening to smart people talk passionately about their areas of expertise. @btemkin #crme09

ID: 3516457463 • Published 2009-08-24T17:25:43Z • View Tweet: http://twitter.com/kmcneel/statuses/3516457463

@laurenmizzou (Lauren McKay)
Hearing complaints about lack of recycling bins and wasted paper w/ the #crme09 program materials.

ID: 3516486014 • Published 2009-08-24T17:27:17Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3516486014

@LithiumTech (Lithium Technologies)
CRM Magazine Announces Winners of 2009 CRM Market Awards #scrm #crme09 http://bit.ly/ig7iN

ID: 3516508534 • Published 2009-08-24T17:28:32Z • View Tweet: http://twitter.com/LithiumTech/statuses/3516508534

@ekolsky (Esteban Kolsky)
listening to @btemkin talk about customer experience - very well done, good talk. will blog impressions later. #CRMe09

ID: 3516524762 • Published 2009-08-24T17:29:27Z • View Tweet: http://twitter.com/ekolsky/statuses/3516524762

@sdholakia (Sanjay Dholakia)
RT @LithiumTech CRM Magazine Announces Winners of 2009 CRM Market Awards #scrm #crme09 http://bit.ly/ig7iN

ID: 3516531031 • Published 2009-08-24T17:29:47Z • View Tweet: http://twitter.com/sdholakia/statuses/3516531031

@jesstsai (jesstsai)
In session @CRMe09: David Raab, "Benchmark Your Marketing Automation Against Industry Best Practices." #CRMe09

ID: 3516543064 • Published 2009-08-24T17:30:24Z • View Tweet: http://twitter.com/jesstsai/statuses/3516543064

@jesus_hoyos (jesus_hoyos)
Evento de CRM Evolution #CRMe09 y mi nuevo microblog en Ingles http://bit.ly/2cqenu

ID: 3516571790 • Published 2009-08-24T17:31:55Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3516571790

@jesstsai (jesstsai)
Love the unicorns, butterflies, and rainbows that accompany Raab's slide about marketing's "Best Practice Campaigns." #CRMe09

ID: 3516578830 • Published 2009-08-24T17:32:18Z • View Tweet: http://twitter.com/jesstsai/statuses/3516578830

@lylefong (Lyle Fong)
RT @LithiumTech: CRM Magazine announces winners of 2009 CRM Market Awards #scrm #crme09 http://bit.ly/ig7iN

ID: 3516589742 • Published 2009-08-24T17:32:54Z • View Tweet: http://twitter.com/lylefong/statuses/3516589742

@ekolsky (Esteban Kolsky)
RT @LithiumTech: CRM Magazine Announces Winners of 2009 CRM Market Awards #scrm #crme09 http://bit.ly/ig7iN (well done, right winners)

ID: 3516606358 • Published 2009-08-24T17:33:49Z • View Tweet: http://twitter.com/ekolsky/statuses/3516606358

@lostintheflog (Dan Ziman)
RT @LithiumTech: CRM Magazine Announces Winners of 2009 CRM Market Awards #scrm #crme09 http://bit.ly/ig7iN

ID: 3516608368 • Published 2009-08-24T17:33:56Z • View Tweet: http://twitter.com/lostintheflog/statuses/3516608368

@laurenmizzou (Lauren McKay)
Listening to a presentation by TeleTech a/b analyzing customer sat. Problem-to-Resolution sets a baseline of cSat scores. #crme09

ID: 3516621895 • Published 2009-08-24T17:34:41Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3516621895

@Manjeera (Manjeera P)
RT @LithiumTech CRM Magazine Announces Winners of 2009 CRM Market Awards #scrm #crme09 http://bit.ly/ig7iN

ID: 3516650627 • Published 2009-08-24T17:36:14Z • View Tweet: http://twitter.com/Manjeera/statuses/3516650627

@JohnFMoore (John Moore)
RT @ekolsky: RT @LithiumTech: CRM Mag Winners 2009 CRM Market Awards #scrm #crme09 http://bit.ly/ig7iN (well done, right winners) | Agreed

ID: 3516664770 • Published 2009-08-24T17:37:00Z • View Tweet: http://twitter.com/JohnFMoore/statuses/3516664770

@laurenmizzou (Lauren McKay)
customer satisfaction = resolution - dissatisfiers + differentiators. #crme09

ID: 3516737966 • Published 2009-08-24T17:40:59Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3516737966

@jesstsai (jesstsai)
Raab not surprised that no one in the room does A/B, multivariate testing, let alone has "good" testing processes #CRMe09

ID: 3516738467 • Published 2009-08-24T17:41:01Z • View Tweet: http://twitter.com/jesstsai/statuses/3516738467

@jesus_hoyos (jesus_hoyos)
At the #CRMe09 Conference in NYC and welcome to my microblog in English http://bit.ly/tPAsf

ID: 3516758096 • Published 2009-08-24T17:42:06Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3516758096

@mich8elwu (Michael Wu)
RT @LithiumTech Media Alert: CMO to Present at CRM Evolution Conference #SCRM #CRMe09 http://bit.ly/aQMSH

ID: 3516760403 • Published 2009-08-24T17:42:12Z • View Tweet: http://twitter.com/mich8elwu/statuses/3516760403

@laurenmizzou (Lauren McKay)
The easiest [cSat] factor to manage is time. Dead air or inactive time is always perceived to be longer in duration than active time #crme09

ID: 3516786980 • Published 2009-08-24T17:43:39Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3516786980

@kmcneel (Kate)
@btemkin: customer experience is about consistently delivering on brand message. Assuming brand message resonates with customers #crme09

ID: 3516830002 • Published 2009-08-24T17:45:58Z • View Tweet: http://twitter.com/kmcneel/statuses/3516830002

@abneedles (Adam Needles)
Looking forward to meeting up with @CRMOutsiders @jesus_hoyos @draab and others at @CRMEvolution this afternoon. #CRMe09

ID: 3516850683 • Published 2009-08-24T17:47:04Z • View Tweet: http://twitter.com/abneedles/statuses/3516850683

@CustomerMgmtIQ (Blake Landau)
RT @ekolsky: RT @LithiumTech: CRM Magazine Announces Winners of 2009 CRM Market Awards #scrm #crme09 http://bit.ly/ig7iN (well done, rt ...

ID: 3516861529 • Published 2009-08-24T17:47:39Z • View Tweet: http://twitter.com/CustomerMgmtIQ/statuses/3516861529

@jesstsai (jesstsai)
"attitude of continuous improvement" - not tech, but focus, determination, attn to detail = the most important best practices - Raab #CRMe09

ID: 3516916911 • Published 2009-08-24T17:50:38Z • View Tweet: http://twitter.com/jesstsai/statuses/3516916911

@solvis (Solvis Consulting)
RT @ekolsky: RT @LithiumTech: CRM Magazine Announces Winners of 2009 CRM Market Awards #scrm #crme09 http://bit.ly/ig7iN

ID: 3516946266 • Published 2009-08-24T17:52:14Z • View Tweet: http://twitter.com/solvis/statuses/3516946266

@jesstsai (jesstsai)
New rules for sales & marketing management (check out resource section on www.RaabGuide.com) #CRMe09

ID: 3516972832 • Published 2009-08-24T17:53:41Z • View Tweet: http://twitter.com/jesstsai/statuses/3516972832

@jesus_hoyos (jesus_hoyos)
Had a great meeting with Ed Sullivan from @radian6 at #CRMe09...

ID: 3517006448 • Published 2009-08-24T17:55:30Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3517006448

@salesforcenews (salesforce.com)
RT @crm: Since it just hit the wires: @CRM Magazine Announces Winners of 2009 #CRM Market Awards http://sn.im/dcrm0824b #CRMe09 #salesforce

ID: 3517052756 • Published 2009-08-24T17:58:01Z • View Tweet: http://twitter.com/salesforcenews/statuses/3517052756

@Dieds (Tom Diederich)
RT @LithiumTech Media Alert: CMO to Present at CRM Evolution Conference #SCRM #CRMe09 http://bit.ly/aQMSH

ID: 3517063613 • Published 2009-08-24T17:58:36Z • View Tweet: http://twitter.com/Dieds/statuses/3517063613

@hkotadia (Dr. Harish Kotadia)
RT @kmcneel: I enjoy listening to smart people talk passionately about their areas of expertise. @btemkin #crme09 #sCRM #analytics

ID: 3517082394 • Published 2009-08-24T17:59:37Z • View Tweet: http://twitter.com/hkotadia/statuses/3517082394

@salesforcenews (salesforce.com)
congrats to NBC Universal for receiving a CRM Elite Award from CRM Magazine for their use of #salesforce http://ow.ly/l8YQ #CRMe09

ID: 3517117465 • Published 2009-08-24T18:01:24Z • View Tweet: http://twitter.com/salesforcenews/statuses/3517117465

@AskCRMA (Art Hall)
P Greenberg's wife "thinks" I am handsome. This news tops all news at #CRME09

ID: 3517126256 • Published 2009-08-24T18:01:52Z • View Tweet: http://twitter.com/AskCRMA/statuses/3517126256

@sapcrm (SAP CRM)
@jesus_hoyos Great meeting with you this morning - here's a video of SimplyBox within SAP CRM - http://bit.ly/ZexO5 #CRMe09

ID: 3517157781 • Published 2009-08-24T18:03:33Z • View Tweet: http://twitter.com/sapcrm/statuses/3517157781

@salesforcenews (salesforce.com)
congrats to ShipServ for winning a CRM Elite Award from CRM Mag for using #Marketo, #salesforce & social media http://ow.ly/l91q #CRMe09

ID: 3517181608 • Published 2009-08-24T18:04:48Z • View Tweet: http://twitter.com/salesforcenews/statuses/3517181608

@jr_corona (José Ramón Corona)
RT @jesus_hoyos: Had a great meeting with Ed Sullivan from @radian6 at #CRMe09...

ID: 3517249053 • Published 2009-08-24T18:08:25Z • View Tweet: http://twitter.com/jr_corona/statuses/3517249053

@CustomerMgmtIQ (Blake Landau)
RT @sapcrm: RT @crm: Everything Is Social, @pgreenbe http://sn.im/0308conn Social networks, social frameworks, social platforms. #CRMe09 ...

ID: 3517249012 • Published 2009-08-24T18:08:25Z • View Tweet: http://twitter.com/CustomerMgmtIQ/statuses/3517249012

@sdholakia (Sanjay Dholakia)
A dynamic presentation by @btemkin with many insights on differentiation thru customer experience. #crme09 #scrm

ID: 3517264460 • Published 2009-08-24T18:09:15Z • View Tweet: http://twitter.com/sdholakia/statuses/3517264460

@CRMOutsiders (CRM Outsiders)
About to check out SugarCRM co-founder Clint Oram's preso #crme09

ID: 3517280772 • Published 2009-08-24T18:10:08Z • View Tweet: http://twitter.com/CRMOutsiders/statuses/3517280772

@ekolsky (Esteban Kolsky)
catching the @lithiumtech presentation with their CMO Sanjat Dholakia #CRMe09

ID: 3517350629 • Published 2009-08-24T18:13:49Z • View Tweet: http://twitter.com/ekolsky/statuses/3517350629

@XactlyCorp (Xactly Corporation)
@xactlycorp beats out competition to win @CRM 2009 CRM Market Award for Incentive Management http://bit.ly/vpj6S #CRMe09

ID: 3517355016 • Published 2009-08-24T18:14:03Z • View Tweet: http://twitter.com/XactlyCorp/statuses/3517355016

@CRMOutsiders (CRM Outsiders)
Clint is giving an overview if Sugar's social CRM capabilities - Linked-n connector, Hoover's & Jigsaw data merge etc. #crme09

ID: 3517393528 • Published 2009-08-24T18:16:06Z • View Tweet: http://twitter.com/CRMOutsiders/statuses/3517393528

@JohnFMoore (John Moore)
RT @ekolsky: catching the @lithiumtech presentation with their CMO Sanjat Dholakia #CRMe09 | Looking for your insights

ID: 3517421032 • Published 2009-08-24T18:17:36Z • View Tweet: http://twitter.com/JohnFMoore/statuses/3517421032

@CRMOutsiders (CRM Outsiders)
Sugar's Twitter integration: monitor contacts, trends, topics right inside CRM system for reporting #crme09

ID: 3517431422 • Published 2009-08-24T18:18:11Z • View Tweet: http://twitter.com/CRMOutsiders/statuses/3517431422

@kitson (Josh Weinberger)
Big congrats to the 2009 @CRM Influential Leaders: Newly independent @jowyang; @GuyKawasaki; @socialtext's @ross (1of3) #CRMe09

ID: 3517446491 • Published 2009-08-24T18:19:02Z • View Tweet: http://twitter.com/kitson/statuses/3517446491

@ericjacques (Eric Jacques)
RT @drnatalie #CRMe09 listening 2 autonomy on speechtek 4 #SCRM - how many CEO's have listened 2 customer conversations? < Not Enough!

ID: 3517450750 • Published 2009-08-24T18:19:16Z • View Tweet: http://twitter.com/ericjacques/statuses/3517450750

@CRMOutsiders (CRM Outsiders)
Clints definition of social crm - interacting with the customer on the customer's terms #crme09

ID: 3517463368 • Published 2009-08-24T18:19:58Z • View Tweet: http://twitter.com/CRMOutsiders/statuses/3517463368

@glenyou (Glen You)
Contact Center SME - Identity Theft Protection and Voice Biometrics Partnership Checklist http://su.pr/1TiiZY #STEK09 #CRMe09 #CEO #CISO

ID: 3517477130 • Published 2009-08-24T18:20:41Z • View Tweet: http://twitter.com/glenyou/statuses/3517477130

@processblitz (Processblitz)
RT @jr_corona: RT @jesus_hoyos: Had a great meeting with Ed Sullivan from @radian6 at #CRMe09...

ID: 3517485598 • Published 2009-08-24T18:21:09Z • View Tweet: http://twitter.com/processblitz/statuses/3517485598

@processblitz (Processblitz)
RT @solvis: RT @ekolsky: RT @LithiumTech: CRM Magazine Announces Winners of 2009 CRM Market Awards #scrm #crme09 http://bit.ly/ig7iN

ID: 3517490750 • Published 2009-08-24T18:21:26Z • View Tweet: http://twitter.com/processblitz/statuses/3517490750

@processblitz (Processblitz)
RT @jesus_hoyos: At the #CRMe09 Conference in NYC and welcome to my microblog in English http://bit.ly/tPAsf

ID: 3517495721 • Published 2009-08-24T18:21:43Z • View Tweet: http://twitter.com/processblitz/statuses/3517495721

@kitson (Josh Weinberger)
Big congrats to 2009 @CRM Influential Leaders: Oracle's Anthony Lye @alOracleCRM; @chrisbrogan; @marcbenioff #sfdc (2of3) #CRMe09

ID: 3517506628 • Published 2009-08-24T18:22:19Z • View Tweet: http://twitter.com/kitson/statuses/3517506628

@jesstsai (jesstsai)
OH: how social media came to be -- "boys shoot things and girls are social" #CRMe09

ID: 3517519317 • Published 2009-08-24T18:23:01Z • View Tweet: http://twitter.com/jesstsai/statuses/3517519317

@SpeechTech (SpeechTech Magazine)
RT @jesstsai OH: how social media came to be -- "boys shoot things and girls are social" #CRMe09 #stek09 [zing!]

ID: 3517569203 • Published 2009-08-24T18:25:46Z • View Tweet: http://twitter.com/SpeechTech/statuses/3517569203

@CRMOutsiders (CRM Outsiders)
Paul Briggs of Blackberry on mobile crm: 10 years of crm on the device #crme09

ID: 3517574633 • Published 2009-08-24T18:26:04Z • View Tweet: http://twitter.com/CRMOutsiders/statuses/3517574633

@CRMOutsiders (CRM Outsiders)
Re: blackberry and mobile crm - what about the browser-based mobile crm systems? No need for maintenance on device #crme09

ID: 3517652455 • Published 2009-08-24T18:30:19Z • View Tweet: http://twitter.com/CRMOutsiders/statuses/3517652455

@CBSugarCRM (Colin Beasty)
great preso by Bruce Temkin on the customer experience #crme09

ID: 3517656859 • Published 2009-08-24T18:30:32Z • View Tweet: http://twitter.com/CBSugarCRM/statuses/3517656859

@lningram (Lauren N. Ingram)
We win :D --> @CRM Magazine Announces Winners of 2009 #CRM Market Awards http://sn.im/dcrm0824b #CRMe09 #salesforce (RT @salesforcenews )

ID: 3517682433 • Published 2009-08-24T18:31:54Z • View Tweet: http://twitter.com/lningram/statuses/3517682433

@CRMOutsiders (CRM Outsiders)
CRN apps one of tops business apps on Blackberry AppWorld #crme09

ID: 3517684724 • Published 2009-08-24T18:32:03Z • View Tweet: http://twitter.com/CRMOutsiders/statuses/3517684724

@Ed_Sullivan (Ed Sullivan)
At a good overview of Lithium's socialCRM. Had some interesting stats that I will have to tweet later. #crme09 #scrm

ID: 3517750764 • Published 2009-08-24T18:35:42Z • View Tweet: http://twitter.com/Ed_Sullivan/statuses/3517750764

@GRCinfo (Mary Kurek)
RT @mkrigsman: "Data doesn't substitute for insight" -- you better believe it, mama (@pgreenbe #crme09)

ID: 3517754887 • Published 2009-08-24T18:35:56Z • View Tweet: http://twitter.com/GRCinfo/statuses/3517754887

@ekolsky (Esteban Kolsky)
Good stats, case studies of successful communities - and a good presenter! @lithiumtech #CRMe09 (will blog summary later)

ID: 3517761529 • Published 2009-08-24T18:36:17Z • View Tweet: http://twitter.com/ekolsky/statuses/3517761529

@CRMOutsiders (CRM Outsiders)
23% of surveyed sales people access CRM via mobile device #crme09

ID: 3517765979 • Published 2009-08-24T18:36:32Z • View Tweet: http://twitter.com/CRMOutsiders/statuses/3517765979

@SeanMoffitt (SeanMoffitt)
RT @ekolsky Good stats, case studies of successful communities - and a good presenter! @lithiumtech #CRMe09 (will blog summary later)

ID: 3517773841 • Published 2009-08-24T18:36:58Z • View Tweet: http://twitter.com/SeanMoffitt/statuses/3517773841

@CRMOutsiders (CRM Outsiders)
Mobile crm initiatives drive adoption of overall system #crme09

ID: 3517789920 • Published 2009-08-24T18:37:51Z • View Tweet: http://twitter.com/CRMOutsiders/statuses/3517789920

@CRMOutsiders (CRM Outsiders)
Clint Oram: web mobile apps and other tools like airline wifi making offline client obsolete #crme09

ID: 3517890706 • Published 2009-08-24T18:43:19Z • View Tweet: http://twitter.com/CRMOutsiders/statuses/3517890706

@tnemelka (Anthony Nemelka)
Couldn't make it to #CRMe09 but enjoying following all the tweets. #scrm

ID: 3517921700 • Published 2009-08-24T18:45:01Z • View Tweet: http://twitter.com/tnemelka/statuses/3517921700

@Manjeera (Manjeera P)
RT @Ed_Sullivan: At a good overview of Lithium's socialCRM. Had some interesting stats that I will have to tweet later. #crme09 #scrm

ID: 3517982921 • Published 2009-08-24T18:48:17Z • View Tweet: http://twitter.com/Manjeera/statuses/3517982921

@tnemelka (Anthony Nemelka)
RT @xactlycorp beats out competition to win @CRM 2009 CRM Market Award for Incentive Management http://bit.ly/vpj6S #CRMe09 [fantastic!]

ID: 3518046247 • Published 2009-08-24T18:51:43Z • View Tweet: http://twitter.com/tnemelka/statuses/3518046247

@Manjeera (Manjeera P)
RT @ekolsky: Good stats, case studies of successful communities - and a good presenter! @lithiumtech #CRMe09 (will blog summary later)

ID: 3518053028 • Published 2009-08-24T18:52:05Z • View Tweet: http://twitter.com/Manjeera/statuses/3518053028

@tnemelka (Anthony Nemelka)
RT @sdholakia: A dynamic presentation by @btemkin with many insights on differentiation thru customer experience. #crme09 #scrm

ID: 3518054047 • Published 2009-08-24T18:52:09Z • View Tweet: http://twitter.com/tnemelka/statuses/3518054047

@drnatalie (Natalie Petouhoff)
@btemkin Just as in the wizard of oz- with customers you need to have heart, courage and brains #CRMe09 #customerservice #cctr #SCRM

ID: 3518133997 • Published 2009-08-24T18:56:26Z • View Tweet: http://twitter.com/drnatalie/statuses/3518133997

@drnatalie (Natalie Petouhoff)
@btemkin says heart- love your customers from your customer’s point of view #CRMe09 #customerservice #cctr #SCRM

ID: 3518146463 • Published 2009-08-24T18:57:07Z • View Tweet: http://twitter.com/drnatalie/statuses/3518146463

@guyatcarphone (Guy Stephens)
RT @drnatalie: @btemkin Just as in the wizard of oz- with customers you need to have heart, courage and brains #CRMe09 #customerservice ...

ID: 3518165397 • Published 2009-08-24T18:58:09Z • View Tweet: http://twitter.com/guyatcarphone/statuses/3518165397

@drnatalie (Natalie Petouhoff)
@btemkin Courage- easy to say -times are tough- let status quo be- can't do that #CRMe09 #customerservice #cctr #SCRM

ID: 3518172930 • Published 2009-08-24T18:58:33Z • View Tweet: http://twitter.com/drnatalie/statuses/3518172930

@mkrigsman (Michael Krigsman)
Thinking how to best present the game of "Project Failure Chicken" in my talk on CRM failure today. Know what it is? #crme09

ID: 3518199790 • Published 2009-08-24T19:00:01Z • View Tweet: http://twitter.com/mkrigsman/statuses/3518199790

@tnemelka (Anthony Nemelka)
RT @ekolsky: Good stats, case studies of successful communities - and a good presenter! @lithiumtech #CRMe09 (will blog summary later)

ID: 3518224787 • Published 2009-08-24T19:01:14Z • View Tweet: http://twitter.com/tnemelka/statuses/3518224787

@ekolsky (Esteban Kolsky)
RT @mkrigsman: Thinking how to best present the game of "Project Failure Chicken" in my talk on CRM failure today. #crme09 (will be there)

ID: 3518231213 • Published 2009-08-24T19:01:34Z • View Tweet: http://twitter.com/ekolsky/statuses/3518231213

@JohnFMoore (John Moore)
RT @drnatalie: @btemkin Courage- easy to say -times are tough- let status quo be- can't do that #CRMe09 #customerservice #cctr #SCRM | Nice

ID: 3518238961 • Published 2009-08-24T19:01:58Z • View Tweet: http://twitter.com/JohnFMoore/statuses/3518238961

@drnatalie (Natalie Petouhoff)
@btemkin @btemkin says Data that shows 80% companies want 2 differentiate by customer experience #CRMe09 #customerservice #cctr #SCRM

ID: 3518248734 • Published 2009-08-24T19:02:28Z • View Tweet: http://twitter.com/drnatalie/statuses/3518248734

@VoiceAssist (Tracy Roberts)
RT @btemkin Just as in the wizard of oz- with customers you need to have heart, courage and brains #CRMe09 #customerservice #cctr #SCRM

ID: 3518253792 • Published 2009-08-24T19:02:44Z • View Tweet: http://twitter.com/VoiceAssist/statuses/3518253792

@drnatalie (Natalie Petouhoff)
@btemkin 3 yrs of data show customer experience is maturing #CRMe09 #customerservice #cctr #SCRM

ID: 3518265185 • Published 2009-08-24T19:03:21Z • View Tweet: http://twitter.com/drnatalie/statuses/3518265185

@mkrigsman (Michael Krigsman)
Project failure chicken: everyone knows things are about to explode. No one admits it because they're all scared. So it explodes. #crme09

ID: 3518284564 • Published 2009-08-24T19:04:23Z • View Tweet: http://twitter.com/mkrigsman/statuses/3518284564

@drnatalie (Natalie Petouhoff)
@btemkin customer experience is Very critical or very important- ’06 to’08 - 85% to 91% to 89% pretty level.. CRMe09 #customerservice #SCRM

ID: 3518300022 • Published 2009-08-24T19:05:12Z • View Tweet: http://twitter.com/drnatalie/statuses/3518300022

@drnatalie (Natalie Petouhoff)
@btemkin says disciplined approach 2 customer experience management: ’06 to ’08 went from 42% to 58% to 65% #CRMe09 #customerservice #SCRM

ID: 3518324910 • Published 2009-08-24T19:06:32Z • View Tweet: http://twitter.com/drnatalie/statuses/3518324910

@drnatalie (Natalie Petouhoff)
@btemkin Senior executive in charge of customer experience from ’06 to ‘08 went from 27% to 45% to 57% #CRMe09 #customerservice #cctr #SCRM

ID: 3518334467 • Published 2009-08-24T19:07:03Z • View Tweet: http://twitter.com/drnatalie/statuses/3518334467

@itgEvangelist (Steve Romero)
RT @mkrigsman: Everyone knows things are about to explode. No one admits it bcuz they're scared. So it explodes. #crme09 itgE: CultureProb!

ID: 3518337397 • Published 2009-08-24T19:07:12Z • View Tweet: http://twitter.com/itgEvangelist/statuses/3518337397

@drnatalie (Natalie Petouhoff)
@btemkin Customer experience affects the bottomline; rate co on laggards and leaders #CRMe09 #customerservice #cctr #SCRM

ID: 3518346629 • Published 2009-08-24T19:07:43Z • View Tweet: http://twitter.com/drnatalie/statuses/3518346629

@drnatalie (Natalie Petouhoff)
@btemkin measured buy more; loyal; recommend - delta in laggards & leaders 14-16.6% #CRMe09 #customerservice #cctr #SCRM

ID: 3518382988 • Published 2009-08-24T19:09:41Z • View Tweet: http://twitter.com/drnatalie/statuses/3518382988

@DEAnderson (David Anderson)
@CRMOutsiders perhaps a partnering opportunity. See us at #CRMe09 Twitter business social network

ID: 3518386321 • Published 2009-08-24T19:09:53Z • View Tweet: http://twitter.com/DEAnderson/statuses/3518386321

@kitson (Josh Weinberger)
Big congrats to the 2009 @CRM Influential Leaders: @zappos and @timoreilly (3of3) #CRMe09

ID: 3518397881 • Published 2009-08-24T19:10:29Z • View Tweet: http://twitter.com/kitson/statuses/3518397881

@drnatalie (Natalie Petouhoff)
@btemkin for $10B rev co - buy more = $65M; loyal = $116M; recommend = $103M = $284M #CRMe09 #customerservice #cctr #SCRM

ID: 3518406352 • Published 2009-08-24T19:10:56Z • View Tweet: http://twitter.com/drnatalie/statuses/3518406352

@Ed_Sullivan (Ed Sullivan)
I nominate United Breaks Guitars as the "most cited example of bad social customer service" at #crme09 #scrm #united #unitedbreaksguitars

ID: 3518409570 • Published 2009-08-24T19:11:06Z • View Tweet: http://twitter.com/Ed_Sullivan/statuses/3518409570

@drnatalie (Natalie Petouhoff)
@btemkin laggards R TV service providers, health insurance plans, interent service providers #CRMe09 #customerservice #cctr #SCRM

ID: 3518436061 • Published 2009-08-24T19:12:33Z • View Tweet: http://twitter.com/drnatalie/statuses/3518436061

@drnatalie (Natalie Petouhoff)
@btemkin customer experience leaders R retailers & hotels #CRMe09 #customerservice #cctr #SCRM

ID: 3518472278 • Published 2009-08-24T19:14:26Z • View Tweet: http://twitter.com/drnatalie/statuses/3518472278

@drnatalie (Natalie Petouhoff)
@btemkin customer experience congrats 2 barnes & noble and USAA Costco Amazon Borders Hampton Inn #CRMe09 #customerservice #cctr #SCRM

ID: 3518493684 • Published 2009-08-24T19:15:35Z • View Tweet: http://twitter.com/drnatalie/statuses/3518493684

@drnatalie (Natalie Petouhoff)
@btemkin customer experience congrats 2 BJ wholesale club Sam’s club Kohl’s Marriott JCPenny Target #CRMe09 #customerservice #cctr #SCRM

ID: 3518535684 • Published 2009-08-24T19:17:52Z • View Tweet: http://twitter.com/drnatalie/statuses/3518535684

@sapcrm (SAP CRM)
RT @CRMOutsider Mobile crm initiatives drive adoption of overall system #crme09 >> 'How Mobile CRM Can Improve Your Biz' http://bit.ly/9cPsK

ID: 3518543602 • Published 2009-08-24T19:18:18Z • View Tweet: http://twitter.com/sapcrm/statuses/3518543602

@drnatalie (Natalie Petouhoff)
@btemkin customer experience = delivers on their promise 2 customers = Costco = good deals #CRMe09 #customerservice #cctr #SCRM

ID: 3518549657 • Published 2009-08-24T19:18:37Z • View Tweet: http://twitter.com/drnatalie/statuses/3518549657

@drnatalie (Natalie Petouhoff)
Sam Walton – there is only one boss. The customer can fire everyone in a company from chairman on down. #CRMe09 #customerservice #SCRM

ID: 3518558990 • Published 2009-08-24T19:19:08Z • View Tweet: http://twitter.com/drnatalie/statuses/3518558990

@drnatalie (Natalie Petouhoff)
Cabela’s – new segment of customers - executive listened to customer service calls #CRMe09 #customerservice #cctr #SCRM

ID: 3518565694 • Published 2009-08-24T19:19:30Z • View Tweet: http://twitter.com/drnatalie/statuses/3518565694

@drnatalie (Natalie Petouhoff)
UMPQUA Bank – in Oregon – redefined banking. fresh & unexpected is the norm #CRMe09 #customerservice #cctr #SCRM

ID: 3518576594 • Published 2009-08-24T19:20:05Z • View Tweet: http://twitter.com/drnatalie/statuses/3518576594

@hkotadia (Dr. Harish Kotadia)
RT @drnatalie: Sam Walton -only one boss. The customer can fire everyone in a company from chairman on down. #CRMe09 #customerservice #SCRM

ID: 3518582461 • Published 2009-08-24T19:20:23Z • View Tweet: http://twitter.com/hkotadia/statuses/3518582461

@laurenmizzou (Lauren McKay)
Back to afternoon sessions - "Harnessing analytics in an economic downturn" #crme09

ID: 3518589128 • Published 2009-08-24T19:20:44Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3518589128

@drnatalie (Natalie Petouhoff)
Alaska Airlines Brand promise = “North” of expected" not just an external PR campaign #CRMe09 #customerservice #cctr #SCRM

ID: 3518593152 • Published 2009-08-24T19:20:57Z • View Tweet: http://twitter.com/drnatalie/statuses/3518593152

@drnatalie (Natalie Petouhoff)
Alaska Airlines did internal campaign for employees so they could deliver on external expectations 4 cust exp #CRMe09 #customerservice #SCRM

ID: 3518616790 • Published 2009-08-24T19:22:13Z • View Tweet: http://twitter.com/drnatalie/statuses/3518616790

@mckim (Britney McKim)
Interesting session earlier about customer sat (csat) trends and analytics. Now onto implementation failures. #CRMe09

ID: 3518616911 • Published 2009-08-24T19:22:14Z • View Tweet: http://twitter.com/mckim/statuses/3518616911

@drnatalie (Natalie Petouhoff)
@sdholakia spoke on social crm #SCRM ; turning social revolution into business value #CRMe09 #customerservice #SCRM

ID: 3518630986 • Published 2009-08-24T19:23:00Z • View Tweet: http://twitter.com/drnatalie/statuses/3518630986

@drnatalie (Natalie Petouhoff)
@Lithiumtech powers the largest social media initiatives in the world #CRMe09 #customerservice #SCRM

ID: 3518636861 • Published 2009-08-24T19:23:20Z • View Tweet: http://twitter.com/drnatalie/statuses/3518636861

@drnatalie (Natalie Petouhoff)
examples of @Lithiumtech communities Lenovo, HP, Comcast Best Buy, Verizon AT&T Toshiba #CRMe09 #customerservice #SCRM

ID: 3518647981 • Published 2009-08-24T19:23:58Z • View Tweet: http://twitter.com/drnatalie/statuses/3518647981

@siddmishra (Sid Mishra)
Agreed, same here ! RT @tnemelka: Couldn't make it to #CRMe09 but enjoying following all the tweets. #scrm | & Tx for the RT

ID: 3518649169 • Published 2009-08-24T19:24:02Z • View Tweet: http://twitter.com/siddmishra/statuses/3518649169

@jesus_hoyos (jesus_hoyos)
Bruce Cultberg at #CRMe09 talking about CRM technology selection... http://mypict.me/qBCq

ID: 3518654204 • Published 2009-08-24T19:24:19Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3518654204

@JohnFMoore (John Moore)
RT @drnatalie: Alaska Airlines did intrnl campgn 4 employees so could dlvr ext expctns 4 cust exp #CRMe09 #customerservice #SCRM | Important

ID: 3518661788 • Published 2009-08-24T19:24:44Z • View Tweet: http://twitter.com/JohnFMoore/statuses/3518661788

@drnatalie (Natalie Petouhoff)
@Lithiumtech specailty is Super User engagement & community vibrancy #CRMe09 #customerservice #SCRM

ID: 3518668876 • Published 2009-08-24T19:25:07Z • View Tweet: http://twitter.com/drnatalie/statuses/3518668876

@laurenmizzou (Lauren McKay)
From a look at past downturns - in part. the late 80s - cos that get ahead of the pack now sustain that position for 3-5 years. #crme09

ID: 3518676026 • Published 2009-08-24T19:25:30Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3518676026

@drnatalie (Natalie Petouhoff)
58% = # of new Facebook registrants over 35 yrs old- fastest demographic #CRMe09 #customerservice #SCRM

ID: 3518678210 • Published 2009-08-24T19:25:37Z • View Tweet: http://twitter.com/drnatalie/statuses/3518678210

@LithiumTech (Lithium Technologies)
@Ed_Sullivan Tweetup 7pm Tues in NYC for social media and CRM professionals at http://bit.ly/283swh #scrm #crme09

ID: 3518678144 • Published 2009-08-24T19:25:37Z • View Tweet: http://twitter.com/LithiumTech/statuses/3518678144

@drnatalie (Natalie Petouhoff)
25% top brands-google search produces user generated content in communities =free SEO- side bene of comm #CRMe09 #customerservice #SCRM

ID: 3518703581 • Published 2009-08-24T19:27:00Z • View Tweet: http://twitter.com/drnatalie/statuses/3518703581

@laurenmizzou (Lauren McKay)
Om Kundu, VP at Sun Trust Bank, says to satisfy customers is now not enough -- now companies must delight customers. #crme09

ID: 3518724084 • Published 2009-08-24T19:28:07Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3518724084

@siddmishra (Sid Mishra)
@ekolsky awaiting ur blog on stats, case studies of successful communities. I'm sure will be another great learning exp #CRMe09

ID: 3518726567 • Published 2009-08-24T19:28:15Z • View Tweet: http://twitter.com/siddmishra/statuses/3518726567

@SAP4SME (SAP4SME)
RT @crm: Everything Is Social, @pgreenbe http://sn.im/0308conn Social networks, social frameworks, social platforms. #CRMe09 #scrm

ID: 3518740911 • Published 2009-08-24T19:29:02Z • View Tweet: http://twitter.com/SAP4SME/statuses/3518740911

@pgreenbe (Paul Greenberg)
Bruce Culbert talks about CRM implementation & selection strategy. Vendor options abound. http://twitpic.com/f4ulc (via @pgreenbe) #crme09

ID: 3518743298 • Published 2009-08-24T19:29:10Z • View Tweet: http://twitter.com/pgreenbe/statuses/3518743298

@drnatalie (Natalie Petouhoff)
why should u care about nodes? influencers? advcates? they amplify your story, sell products, help customers #CRMe09 #customerservice #SCRM

ID: 3518783456 • Published 2009-08-24T19:31:15Z • View Tweet: http://twitter.com/drnatalie/statuses/3518783456

@drnatalie (Natalie Petouhoff)
traditional #CRM is 1-2-1; #SCRM is 1-2-many- effective & efficient #CRMe09 #customerservice #SCRM

ID: 3518837518 • Published 2009-08-24T19:34:11Z • View Tweet: http://twitter.com/drnatalie/statuses/3518837518

@lostintheflog (Dan Ziman)
RT @drnatalie: @Lithiumtech specialty is Super User engagement & community vibrancy #CRMe09 #customerservice #SCRM

ID: 3518842513 • Published 2009-08-24T19:34:26Z • View Tweet: http://twitter.com/lostintheflog/statuses/3518842513

@laurenmizzou (Lauren McKay)
"You've got to be willing to try a few things out on a pilot basis...they may not work, but the cost of *not* trying is too high." #crme09

ID: 3518845142 • Published 2009-08-24T19:34:35Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3518845142

@drnatalie (Natalie Petouhoff)
the customer node network unlocks the bizness value of #SCRM #socialmedia #customerservice #CRMe09

ID: 3518853775 • Published 2009-08-24T19:35:03Z • View Tweet: http://twitter.com/drnatalie/statuses/3518853775

@GRCinfo (Mary Kurek)
RT @mkrigsman: RT @rwang0: Skype example shows #cluetrain in action and buying 54M advocates in the #skype community @pgreenbe #crme09

ID: 3518869747 • Published 2009-08-24T19:35:54Z • View Tweet: http://twitter.com/GRCinfo/statuses/3518869747

@drnatalie (Natalie Petouhoff)
how much is a customer advocate worth? 50% say $50K; 30% say $250K #CRMe09 #customerservice #SCRM

ID: 3518887807 • Published 2009-08-24T19:36:52Z • View Tweet: http://twitter.com/drnatalie/statuses/3518887807

@drnatalie (Natalie Petouhoff)
@Lithiumtech Myfico 850,000 community members; 41% increase in sales SCRM #socialmedia #customerservice #CRMe09

ID: 3518897371 • Published 2009-08-24T19:37:23Z • View Tweet: http://twitter.com/drnatalie/statuses/3518897371

@e_tsai (e_tsai)
RT @drnatalie - traditional #CRM is 1-2-1; #SCRM is 1-2-many - effective & efficient #CRMe09 #customerservice #SCRM

ID: 3518920496 • Published 2009-08-24T19:38:38Z • View Tweet: http://twitter.com/e_tsai/statuses/3518920496

@dmcp (Dee Anna McPherson)
RT @LithiumTech Tweetup 7pm Tues in NYC at for social media and CRM professionals at http://bit.ly/283swh #scrm #crme09

ID: 3518927331 • Published 2009-08-24T19:39:01Z • View Tweet: http://twitter.com/dmcp/statuses/3518927331

@oli_socialmedia (Fernando de Souza)
RT @dmcp: RT @LithiumTech Tweetup 7pm Tues in NYC at for social media and CRM professionals at http://bit.ly/283swh #scrm #crme09

ID: 3518947357 • Published 2009-08-24T19:40:05Z • View Tweet: http://twitter.com/oli_socialmedia/statuses/3518947357

@Manjeera (Manjeera P)
RT @dmcp: RT @LithiumTech Tweetup 7pm Tues in NYC at for social media and CRM professionals at http://bit.ly/283swh #scrm #crme09

ID: 3518977198 • Published 2009-08-24T19:41:40Z • View Tweet: http://twitter.com/Manjeera/statuses/3518977198

@Manjeera (Manjeera P)
RT @drnatalie: how much is a customer advocate worth? 50% say $50K; 30% say $250K #CRMe09 #customerservice #SCRM

ID: 3518988951 • Published 2009-08-24T19:42:18Z • View Tweet: http://twitter.com/Manjeera/statuses/3518988951

@jesstsai (jesstsai)
Session: Accenture's Kevin Bandy "Re-engineering Your Sales Organization." #CRMe09

ID: 3518996995 • Published 2009-08-24T19:42:44Z • View Tweet: http://twitter.com/jesstsai/statuses/3518996995

@sdholakia (Sanjay Dholakia)
RT @drnatalie how much is a customer advocate worth? 50% say $50K; 30% say $250K #CRMe09 #customerservice #SCRM

ID: 3518997880 • Published 2009-08-24T19:42:47Z • View Tweet: http://twitter.com/sdholakia/statuses/3518997880

@laurenmizzou (Lauren McKay)
Customers will pay you for being relevant & providing the right product at the right time in a fast, easy, simple way. #crme09

ID: 3519000496 • Published 2009-08-24T19:42:56Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3519000496

@hkotadia (Dr. Harish Kotadia)
PRICELESS RT @sdholakia: RT @drnatalie how much is a customer advocate worth? 50% say $50K; 30% say $250K #CRMe09 #SCRM

ID: 3519021823 • Published 2009-08-24T19:44:05Z • View Tweet: http://twitter.com/hkotadia/statuses/3519021823

@glenyou (Glen You)
Contact Center SME - Identity Theft Ring Discovered in New York http://su.pr/2wIiP9 #STEK09 #CRMe09 #CEO #CISO #CIO #IVR

ID: 3519027247 • Published 2009-08-24T19:44:23Z • View Tweet: http://twitter.com/glenyou/statuses/3519027247

@drnatalie (Natalie Petouhoff)
@Lithiumtech Verizon community (see @NYTimes article) super user = 20hrs/wk would B $100K if had to pay them #CRMe09 #customerservice #SCRM

ID: 3519027637 • Published 2009-08-24T19:44:24Z • View Tweet: http://twitter.com/drnatalie/statuses/3519027637

@AlanWebber (Alan Webber)
RT @rwang0: laurenmizzou: Hearing complaints about lack of recycling bins and wasted paper w/ the #crme09 program materials.

ID: 3519037760 • Published 2009-08-24T19:44:57Z • View Tweet: http://twitter.com/AlanWebber/statuses/3519037760

@laurenmizzou (Lauren McKay)
If I were playing CRM conference bingo, I'd be placing a marker on "Zappos." Speaker just referenced @Zappos' exceptional service. #crme09

ID: 3519038273 • Published 2009-08-24T19:44:58Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3519038273

@jesstsai (jesstsai)
Biggest challenge with CRM today? It gets caught up in org. restructuring discussions, so it gets caught in same bureaucracy - Bandy #CRMe09

ID: 3519046356 • Published 2009-08-24T19:45:23Z • View Tweet: http://twitter.com/jesstsai/statuses/3519046356

@Manjeera (Manjeera P)
RT @drnatalie: @Lithiumtech Verizon community (see @NYTimes article) super user = 20hrs/wk would B $100K if had to pay them #CRMe09 #SCRM

ID: 3519057889 • Published 2009-08-24T19:46:01Z • View Tweet: http://twitter.com/Manjeera/statuses/3519057889

@drnatalie (Natalie Petouhoff)
@Lithiumtech Verizon community super user value = $100K x 10 super users= $1M in free customer support... #CRMe09 #customerservice #SCRM

ID: 3519067393 • Published 2009-08-24T19:46:31Z • View Tweet: http://twitter.com/drnatalie/statuses/3519067393

@laurenmizzou (Lauren McKay)
Your external branding wont give you the results unless you spend time thinking thru internal branding. Employees are so important! #crme09

ID: 3519083592 • Published 2009-08-24T19:47:23Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3519083592

@drnatalie (Natalie Petouhoff)
@Lithiumtech irobot - customers want 2 personalize robot vaccuum. Skins = $20. 3M customers... do the math. #CRMe09 #customerservice #SCRM

ID: 3519092675 • Published 2009-08-24T19:47:53Z • View Tweet: http://twitter.com/drnatalie/statuses/3519092675

@jesstsai (jesstsai)
CRM is very much becoming an operational discipline, not a customer discipline - Bandy #CRMe09

ID: 3519093463 • Published 2009-08-24T19:47:55Z • View Tweet: http://twitter.com/jesstsai/statuses/3519093463

@drnatalie (Natalie Petouhoff)
@Lithiumtech Best Buy – future shop- 3 things in cart- 4th- had a question… unsure abandon cart- #CRMe09 #customerservice #SCRM

ID: 3519105064 • Published 2009-08-24T19:48:32Z • View Tweet: http://twitter.com/drnatalie/statuses/3519105064

@Compain (Ana Compain-Romero)
RT @laurenmizzou: ext branding wont give U the results unless U spend time thinking thru internal branding. Employees R important! #crme09

ID: 3519107491 • Published 2009-08-24T19:48:40Z • View Tweet: http://twitter.com/Compain/statuses/3519107491

@jesstsai (jesstsai)
"As a former head of sales, there is nothing more erroneous than benchmarks on the P&L side" - Bandy #CRMe09

ID: 3519109519 • Published 2009-08-24T19:48:46Z • View Tweet: http://twitter.com/jesstsai/statuses/3519109519

@drnatalie (Natalie Petouhoff)
@Lithiumtech Best Buy – future shop- community- cart size got bigger; abandonment decreased #CRMe09 #customerservice #SCRM

ID: 3519122934 • Published 2009-08-24T19:49:30Z • View Tweet: http://twitter.com/drnatalie/statuses/3519122934

@jesstsai (jesstsai)
Bandy defines a strategy as (in order of action): segmentation, offering, capability, and engagement. #CRMe09

ID: 3519183945 • Published 2009-08-24T19:52:45Z • View Tweet: http://twitter.com/jesstsai/statuses/3519183945

@drnatalie (Natalie Petouhoff)
@Lithiumtech Logitech- integrated RightNow_ #customerservice agent can C both community & KM- more prod #CRMe09 #customerservice #SCRM

ID: 3519195213 • Published 2009-08-24T19:53:22Z • View Tweet: http://twitter.com/drnatalie/statuses/3519195213

@jesstsai (jesstsai)
Companies that skip Capability have 2x higher deployment costs - Bandy @CRMe09

ID: 3519197535 • Published 2009-08-24T19:53:29Z • View Tweet: http://twitter.com/jesstsai/statuses/3519197535

@laurenmizzou (Lauren McKay)
Winning organizations create a culture where they drive innovation and strategies based on insights gained by [customer] touchpoints #CRMe09

ID: 3519231257 • Published 2009-08-24T19:55:19Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3519231257

@pgreenbe (Paul Greenberg)
Bruce Culbert. If you don't have correct data strategy no matter what technology you use, you will fail #CRME09

ID: 3519255452 • Published 2009-08-24T19:56:37Z • View Tweet: http://twitter.com/pgreenbe/statuses/3519255452

@jesstsai (jesstsai)
Companies formerly anti-CRM are coming around, seeing they were "foolish" and "in many ways, created [their] own failures." - Bandy #CRMe09

ID: 3519348786 • Published 2009-08-24T20:01:32Z • View Tweet: http://twitter.com/jesstsai/statuses/3519348786

@jesstsai (jesstsai)
"The down economy is creating an upward, positive momentum coming out of it," Bandy #CRMe09

ID: 3519361714 • Published 2009-08-24T20:02:15Z • View Tweet: http://twitter.com/jesstsai/statuses/3519361714

@jesstsai (jesstsai)
Anything Bandy & his team have ever written can be publicly accessed at www.accenture.com/toplinegrowth #CRMe09

ID: 3519402420 • Published 2009-08-24T20:04:25Z • View Tweet: http://twitter.com/jesstsai/statuses/3519402420

@AskCRMA (Art Hall)
Are there no crackers or peanut butter cups @#CRMe09? I'm hungry...

ID: 3519419426 • Published 2009-08-24T20:05:18Z • View Tweet: http://twitter.com/AskCRMA/statuses/3519419426

@piplzchoice (Gregory Yankelovich)
RT @pgreenbe: Bruce Culbert. If you don't have correct data strategy no matter what technology you use, you will fail #CRME09 Amen

ID: 3519427160 • Published 2009-08-24T20:05:43Z • View Tweet: http://twitter.com/piplzchoice/statuses/3519427160

@GlobalCrossing (Matt @GlobalCrossing)
Watching the conversations from the CRM Evolution 2009 Conference: #CRMe09 [Great stuff coming through] http://is.gd/2wNFj #NYC

ID: 3519466905 • Published 2009-08-24T20:07:50Z • View Tweet: http://twitter.com/GlobalCrossing/statuses/3519466905

@retaincustomers (Kim P)
RT @drnatalie: How much is a customer advocate worth? 50% say $50K; 30% say $250K #CRMe09 #customerservice #SCRM

ID: 3519685176 • Published 2009-08-24T20:19:28Z • View Tweet: http://twitter.com/retaincustomers/statuses/3519685176

@jesstsai (jesstsai)
Session: Thomas Cates, Brookside Group, "Relationship Marketing: Client Retention & Loyalty as the New Sales Strategy." #CRMe09

ID: 3519706383 • Published 2009-08-24T20:20:33Z • View Tweet: http://twitter.com/jesstsai/statuses/3519706383

@jesus_hoyos (jesus_hoyos)
RT @drnatalie: @Lithiumtech communities Lenovo, HP, Comcast Best Buy, Verizon AT&T Toshiba #CRMe09 #customerservice #SCRM

ID: 3519781983 • Published 2009-08-24T20:43:36Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3519781983

@JohnFMoore (John Moore)
RT @drnatalie: how much is a customer advocate worth? 50% say $50K; 30% say $250K #CRMe09 #customerservice #SCRM | Interesting question

ID: 3519785979 • Published 2009-08-24T20:43:50Z • View Tweet: http://twitter.com/JohnFMoore/statuses/3519785979

@jesus_hoyos (jesus_hoyos)
Met this morning at #CRMe09 with SimplyBox and SAP CRM - see the video, will blog about it later in the week http://bit.ly/9w37e

ID: 3519808015 • Published 2009-08-24T20:45:04Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3519808015

@Lager (Marshall Lager)
#crme09 great show so far. When I was with @crm I was here to work and cover. Now it's to network and learn.

ID: 3519820069 • Published 2009-08-24T20:45:41Z • View Tweet: http://twitter.com/Lager/statuses/3519820069

@jesus_hoyos (jesus_hoyos)
Met this morning at #CRMe09 with SimplyBox and SAP CRM, see the video, will blog about it later in the week http://ow.ly/lanL

ID: 3519826765 • Published 2009-08-24T20:46:02Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3519826765

@BobFern (BobFern)
great session on contact centers by art hall #crme09

ID: 3519843928 • Published 2009-08-24T20:46:53Z • View Tweet: http://twitter.com/BobFern/statuses/3519843928

@CRMOutsiders (CRM Outsiders)
Kringsman: Never underestimate the people effect on IT failures #crmE09

ID: 3519860371 • Published 2009-08-24T20:47:46Z • View Tweet: http://twitter.com/CRMOutsiders/statuses/3519860371

@jesus_hoyos (jesus_hoyos)
RT @CRMOutsiders: Kringsman: Never underestimate the people effect on IT failures #crmE09

ID: 3519901433 • Published 2009-08-24T20:49:58Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3519901433

@tabebuia (tabebuia)
Yap Interesting question! RT @JohnFMoore: RT @drnatalie: how much is a customer advocate worth? 50% say $50K; 30% say $250K #CRMe09 ...

ID: 3519908663 • Published 2009-08-24T20:50:20Z • View Tweet: http://twitter.com/tabebuia/statuses/3519908663

@jesus_hoyos (jesus_hoyos)
RT @pgreenbe: Bruce Culbert. If you don't have correct data strategy no matter what technology you use, you will fail #CRME09

ID: 3519920028 • Published 2009-08-24T20:50:56Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3519920028

@ekolsky (Esteban Kolsky)
RT @jesus_hoyos: #CRMe09 Met with SimplyBox and SAP CRM (video here) will blog about it later http://bit.ly/9w37e (saw demo, great product)

ID: 3519923146 • Published 2009-08-24T20:51:05Z • View Tweet: http://twitter.com/ekolsky/statuses/3519923146

@Manjeera (Manjeera P)
RT @drnatalie: @Lithiumtech powers the largest social media initiatives in the world #CRMe09 #customerservice #SCRM

ID: 3519938505 • Published 2009-08-24T20:51:52Z • View Tweet: http://twitter.com/Manjeera/statuses/3519938505

@CRMStrategies (bvellmure CRM)
RT @JohnFMoore @drnatalie: [customer advocate worth?] Depends on the size of company, no? #CRMe09 #customerservice #SCRM

ID: 3519942184 • Published 2009-08-24T20:52:04Z • View Tweet: http://twitter.com/CRMStrategies/statuses/3519942184

@ekolsky (Esteban Kolsky)
@drnatalie @CRMStrategies @JohnFMoore advocates are priceless at any size of organization - replaces loyalty #CRMe09 #customerservice #SCRM

ID: 3519966322 • Published 2009-08-24T20:53:19Z • View Tweet: http://twitter.com/ekolsky/statuses/3519966322

@SilverpopB2B (SilverpopB2B)
Exhibit hall at @CRMEvolution in NYC opens in 10 mins. Come visit Silverpop at booth #117. #CRMe09 Runs through WED.

ID: 3519969629 • Published 2009-08-24T20:53:30Z • View Tweet: http://twitter.com/SilverpopB2B/statuses/3519969629

@mjayliebs (Mitch Lieberman)
.@mkrigsman #crme09 #CRM in order to succeed with IT projects, alignment of different orgs crucial but rarely the case

ID: 3519970537 • Published 2009-08-24T20:53:32Z • View Tweet: http://twitter.com/mjayliebs/statuses/3519970537

@marketo (Marketo)
RT @salesforcenews:congrats 2 ShipServ 4 winning a CRM Elite Award from CRM Mag for using #Marketo, & social media http://ow.ly/l91q #CRMe09

ID: 3520016197 • Published 2009-08-24T20:55:53Z • View Tweet: http://twitter.com/marketo/statuses/3520016197

@mjayliebs (Mitch Lieberman)
.@mkrigsman #crme09 #CRM use crowdsourcing techniques to obtain real and valuable project status

ID: 3520016837 • Published 2009-08-24T20:55:55Z • View Tweet: http://twitter.com/mjayliebs/statuses/3520016837

@ekolsky (Esteban Kolsky)
#CRMe09 - It is official, United Airlines should have never broken that guitar -- i think everyone referenced it so far in the sessions 2day

ID: 3520077372 • Published 2009-08-24T20:59:01Z • View Tweet: http://twitter.com/ekolsky/statuses/3520077372

@kitson (Josh Weinberger)
@ccarfi Tell me again why you're not here at #CRMe09?

ID: 3520089014 • Published 2009-08-24T20:59:36Z • View Tweet: http://twitter.com/kitson/statuses/3520089014

@alc8 (Anton Chiang)
Congrats Lithium, you guys rock RT @LithiumTech: CRM Magazine Announces Winners of 2009 CRM Market Awards #scrm #crme09 http://bit.ly/ig7iN

ID: 3520096272 • Published 2009-08-24T20:59:59Z • View Tweet: http://twitter.com/alc8/statuses/3520096272

@prem_k (Prem Kumar Aparanji)
5 Ways Sentiment Analysis is Ramping Up in 2009: http://bit.ly/v3JRF #crme09

ID: 3520097576 • Published 2009-08-24T21:00:03Z • View Tweet: http://twitter.com/prem_k/statuses/3520097576

@abneedles (Adam Needles)
RT @CRMOutsiders: 23% of surveyed sales people access CRM via mobile device #crme09

ID: 3520125976 • Published 2009-08-24T21:01:22Z • View Tweet: http://twitter.com/abneedles/statuses/3520125976

@thibet (George)
RT @abneedles: RT @CRMOutsiders: 23% of surveyed sales people access CRM via mobile device #crme09

ID: 3520142453 • Published 2009-08-24T21:02:11Z • View Tweet: http://twitter.com/thibet/statuses/3520142453

@abneedles (Adam Needles)
RT @CRMOutsiders: Sales and marketing need to agree on definition of "sales-ready lead" #crmevolution #CRMe09

ID: 3520185932 • Published 2009-08-24T21:04:22Z • View Tweet: http://twitter.com/abneedles/statuses/3520185932

@jesus_hoyos (jesus_hoyos)
I will be speaking about the Latin American-CRM market on Wed at 10am A302 @CRMe09 - http://ow.ly/law2

ID: 3520189020 • Published 2009-08-24T21:04:31Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3520189020

@jesus_hoyos (jesus_hoyos)
RT @abneedles: RT @CRMOutsiders: Sales and marketing need to agree on definition of "sales-ready lead" #crmevolution #CRMe09

ID: 3520212936 • Published 2009-08-24T21:05:44Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3520212936

@RamonBNuezJr (Ramon B. Nuez Jr.)
@DowntownNYC Tweetup 7pm Tues in NYC at for social media and CRM professionals at http://bit.ly/283swh #scrm #crme09

ID: 3520232944 • Published 2009-08-24T21:06:48Z • View Tweet: http://twitter.com/RamonBNuezJr/statuses/3520232944

@siddmishra (Sid Mishra)
Agreed @ekolsky advocates r priceless and cant have standard as eval will vary across Industry @drnatalie @CRMStrategies @JohnFMoore #CRMe09

ID: 3520237503 • Published 2009-08-24T21:07:02Z • View Tweet: http://twitter.com/siddmishra/statuses/3520237503

@wcheng86 (Wayne Cheng)
RT @LithiumTech Tweetup 7pm Tues in NYC at for social media and CRM professionals at http://bit.ly/283swh #scrm #crme09

ID: 3520259190 • Published 2009-08-24T21:08:14Z • View Tweet: http://twitter.com/wcheng86/statuses/3520259190

@jesus_hoyos (jesus_hoyos)
RT @RamonBNuezJr: @DowntownNYC Tweetup 7pm Tues in NYC at for social media and CRM professionals at http://bit.ly/283swh #scrm #crme09

ID: 3520263669 • Published 2009-08-24T21:08:28Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3520263669

@JohnFMoore (John Moore)
RT @ekolsky: #CRMe09 - It is official, United Airlines should have never broken that guitar -- i think everyone referenced | Major #fail

ID: 3520298140 • Published 2009-08-24T21:10:19Z • View Tweet: http://twitter.com/JohnFMoore/statuses/3520298140

@ShannonShpak (Shannon Shpak)
RT @LithiumTech Media Alert: CMO to Present at CRM Evolution Conference #SCRM #CRMe09 http://bit.ly/aQMSH

ID: 3520341695 • Published 2009-08-24T21:12:37Z • View Tweet: http://twitter.com/ShannonShpak/statuses/3520341695

@ShannonShpak (Shannon Shpak)
RT @LithiumTech For the uninitiated, a tweetup is a physical gathering of people who arrive...more: http://bit.ly/1CeUNI #SCRM #CRMe09

ID: 3520349726 • Published 2009-08-24T21:12:59Z • View Tweet: http://twitter.com/ShannonShpak/statuses/3520349726

@SpeechTech (SpeechTech Magazine)
Attendees: Get a $15 GC NOW! 1st 10 find our sign on the 5th Fl by reg & show this Tweet. Sponsored by Contact Solutions #STEK09 #CRMe09

ID: 3520353707 • Published 2009-08-24T21:13:10Z • View Tweet: http://twitter.com/SpeechTech/statuses/3520353707

@rlevans (Richard Evans)
RT @SilverpopB2B: Exhibit hall at @CRMEvolution in NYC opens in 10 mins. Come visit Silverpop at booth #117. #CRMe09 Runs through WED.

ID: 3520426595 • Published 2009-08-24T21:16:55Z • View Tweet: http://twitter.com/rlevans/statuses/3520426595

@silverpop (Silverpop)
RT @SilverpopB2B: Exhibit hall at @CRMEvolution in NYC opens in 10 mins. Come visit Silverpop at booth #117. #CRMe09 Runs through WED.

ID: 3520426579 • Published 2009-08-24T21:16:55Z • View Tweet: http://twitter.com/silverpop/statuses/3520426579

@sapcrm (SAP CRM)
Want to check out SimplyBox & SAP CRM at #CRMe09? Powerful user-generated, unstructured insight within CRM http://bit.ly/ZexO5 #sapcrm #scrm

ID: 3520669760 • Published 2009-08-24T21:29:45Z • View Tweet: http://twitter.com/sapcrm/statuses/3520669760

@SageSalesLogix (Sage SalesLogix)
Sage SalesLogix exhibiting now at CRM Evolution booth #211 www.sagecrmsolutions.com #CRMe09

ID: 3520770661 • Published 2009-08-24T21:34:58Z • View Tweet: http://twitter.com/SageSalesLogix/statuses/3520770661

@tweeplemanager (SocialContactManager)
Launching at #CRMe09 Manage thousands of conversations. All your social media contacts in one place. http://bit.ly/TwitterContactMgr

ID: 3521115263 • Published 2009-08-24T21:52:49Z • View Tweet: http://twitter.com/tweeplemanager/statuses/3521115263

@tweepletopeople (Tweeple to People)
Launching at #CRMe09 Manage thousands of conversations. All your social media contacts in one place. http://bit.ly/TwitterContactMgr

ID: 3521115634 • Published 2009-08-24T21:52:50Z • View Tweet: http://twitter.com/tweepletopeople/statuses/3521115634

@tnemelka (Anthony Nemelka)
RT @kitson: @ccarfi Tell me again why you're not here at #CRMe09 ? [hey, why aren't you scolding me too???]

ID: 3521132810 • Published 2009-08-24T21:53:45Z • View Tweet: http://twitter.com/tnemelka/statuses/3521132810

@tnemelka (Anthony Nemelka)
RT @marketo: RT @salesforcenews:congrats 2 ShipServ 4 winning a CRM Elite Award from CRM Mag for using #Marketo http://ow.ly/l91q #CRMe09

ID: 3521149608 • Published 2009-08-24T21:54:39Z • View Tweet: http://twitter.com/tnemelka/statuses/3521149608

@tnemelka (Anthony Nemelka)
RT @jesstsai: Cos formerly anti-CRM are coming around, seeing they were foolish and;in many ways created own failures." - Bandy #CRMe09

ID: 3521174217 • Published 2009-08-24T21:55:54Z • View Tweet: http://twitter.com/tnemelka/statuses/3521174217

@ShannonShpak (Shannon Shpak)
RT @LithiumTech Tweetup 7pm Tues in NYC at for social media and CRM professionals at http://bit.ly/283swh #scrm #crme09

ID: 3521415855 • Published 2009-08-24T22:08:26Z • View Tweet: http://twitter.com/ShannonShpak/statuses/3521415855

@prem_k (Prem Kumar Aparanji)
.@ekolsky help me pls. Occasional customers (not loyal as per loyalty program) cud be advocates/detractors. am i right? #scrm #crme09

ID: 3521672576 • Published 2009-08-24T22:22:02Z • View Tweet: http://twitter.com/prem_k/statuses/3521672576

@sdholakia (Sanjay Dholakia)
Headed over to Lithium booth to talk with customers and prospects on how we can add value with Social CRM suite #scrm #crme09

ID: 3521799654 • Published 2009-08-24T22:28:54Z • View Tweet: http://twitter.com/sdholakia/statuses/3521799654

@drnatalie (Natalie Petouhoff)
@hkotadia u are very welcome! I am glad they are hitting the spot! CRMe09 #customerservice #SCRM

ID: 3521912415 • Published 2009-08-24T22:34:52Z • View Tweet: http://twitter.com/drnatalie/statuses/3521912415

@drnatalie (Natalie Petouhoff)
Mike Krigsman – the man about the hour… the man between us & happy hour – but oh so worth it… #CRM failures #CRMe09 #customerservice #SCRM

ID: 3521973311 • Published 2009-08-24T22:38:11Z • View Tweet: http://twitter.com/drnatalie/statuses/3521973311

@drnatalie (Natalie Petouhoff)
@mkrigsman says IT failure is an interesting topic to talk about- a bit taboo. #CRMe09 #customerservice #SCRM #CRM

ID: 3521993368 • Published 2009-08-24T22:39:16Z • View Tweet: http://twitter.com/drnatalie/statuses/3521993368

@drnatalie (Natalie Petouhoff)
@mkrigsman says failure & success – 2 sides of same coin #CRM failure teaches us to succeed. #CRMe09 #customerservice #SCRM

ID: 3522011114 • Published 2009-08-24T22:40:12Z • View Tweet: http://twitter.com/drnatalie/statuses/3522011114

@drnatalie (Natalie Petouhoff)
@mkrigsman company Asuret develops tools for CRM project success #CRMe09 #customerservice #SCRM

ID: 3522017919 • Published 2009-08-24T22:40:34Z • View Tweet: http://twitter.com/drnatalie/statuses/3522017919

@drnatalie (Natalie Petouhoff)
@mkrigsman: 2001 Gartner: 50% failure rates; still in 2009 Forrester 47% failure rate 4 #CRM - #CRMe09 #customerservice #SCRM

ID: 3522043591 • Published 2009-08-24T22:41:55Z • View Tweet: http://twitter.com/drnatalie/statuses/3522043591

@drnatalie (Natalie Petouhoff)
@mkrigsman SO WHAT? If #CRM fails. It’s IT. Common to throw it over the fence syndrome #CRMe09 #customerservice #SCRM

ID: 3522054918 • Published 2009-08-24T22:42:31Z • View Tweet: http://twitter.com/drnatalie/statuses/3522054918

@drnatalie (Natalie Petouhoff)
@mkrigsman says there is a direct correlation from backoffice 2 front office disasters in #CRM - #CRMe09 #customerservice #SCRM

ID: 3522064263 • Published 2009-08-24T22:43:02Z • View Tweet: http://twitter.com/drnatalie/statuses/3522064263

@drnatalie (Natalie Petouhoff)
@mkrigsman Ex. Levis- worldwide ERP implementation. Can’t fill orders for 1 wk = 98% dec in profits. backoffice affects sales #CRMe09

ID: 3522083501 • Published 2009-08-24T22:44:06Z • View Tweet: http://twitter.com/drnatalie/statuses/3522083501

@drnatalie (Natalie Petouhoff)
@mkrigsman says data shows failures R not Tech; more people related #CRM - #CRMe09 #customerservice #SCRM

ID: 3522105127 • Published 2009-08-24T22:45:14Z • View Tweet: http://twitter.com/drnatalie/statuses/3522105127

@drnatalie (Natalie Petouhoff)
@mkrigsman IT failures persist despite PPM, ITIL, PMI, CMM - #CRM - #CRMe09 #customerservice #SCRM

ID: 3522115155 • Published 2009-08-24T22:45:45Z • View Tweet: http://twitter.com/drnatalie/statuses/3522115155

@drnatalie (Natalie Petouhoff)
@mkrigsman poor judgment, politics, silos, personal agendas - #CRM - #CRMe09 #customerservice #SCRM

ID: 3522125699 • Published 2009-08-24T22:46:18Z • View Tweet: http://twitter.com/drnatalie/statuses/3522125699

@drnatalie (Natalie Petouhoff)
@mkrigsman “devil’s triangle” = conflicting agendas: customers, consulting partners (system integrators) & vendors #CRM - #CRMe09 #cctr

ID: 3522137986 • Published 2009-08-24T22:46:57Z • View Tweet: http://twitter.com/drnatalie/statuses/3522137986

@drnatalie (Natalie Petouhoff)
@mkrigsman System integrators- get wacky results when get caught btwn vendor rev & customer success agendas-#CRM - #CRMe09 #customerservice

ID: 3522147432 • Published 2009-08-24T22:47:28Z • View Tweet: http://twitter.com/drnatalie/statuses/3522147432

@drnatalie (Natalie Petouhoff)
@mkrigsman buyers are confused bout how 2 buy software; who 2 trust & why- #CRM - #CRMe09 #customerservice

ID: 3522156949 • Published 2009-08-24T22:48:00Z • View Tweet: http://twitter.com/drnatalie/statuses/3522156949

@drnatalie (Natalie Petouhoff)
@mkrigsman when #CRM project fails, where does the money go? $ go to System integrators. Is there conflict of interest? #CRM #CRMe09

ID: 3522168270 • Published 2009-08-24T22:48:36Z • View Tweet: http://twitter.com/drnatalie/statuses/3522168270

@drnatalie (Natalie Petouhoff)
@mkrigsman Buyer writes RFP. Bring in SI. 1st deliverable is due. Finance not on team. Gap in communication #CRM - #CRMe09 #customerservice

ID: 3522185816 • Published 2009-08-24T22:49:33Z • View Tweet: http://twitter.com/drnatalie/statuses/3522185816

@drnatalie (Natalie Petouhoff)
@mkrigsman EX: Cisco planned to implementation 10,000 seats of SFDC –#CRM - #CRMe09 #customerservice

ID: 3522212688 • Published 2009-08-24T22:50:59Z • View Tweet: http://twitter.com/drnatalie/statuses/3522212688

@drnatalie (Natalie Petouhoff)
@mkrigsman IT Failure is issue not only w/ on premise. Also w/SaaS #CRM - #CRMe09 #customerservice

ID: 3522220784 • Published 2009-08-24T22:51:24Z • View Tweet: http://twitter.com/drnatalie/statuses/3522220784

@drnatalie (Natalie Petouhoff)
@mkrigsman after Cisco started implementation; found it did not do all things they needed. Opps. #CRM #CRMe09 #customerservice

ID: 3522235022 • Published 2009-08-24T22:52:10Z • View Tweet: http://twitter.com/drnatalie/statuses/3522235022

@drnatalie (Natalie Petouhoff)
@gyehuda Actually I am tweeting @mkrigsman Mike's talk at #CRMe09 for all who R not there #CRM

ID: 3522261111 • Published 2009-08-24T22:53:35Z • View Tweet: http://twitter.com/drnatalie/statuses/3522261111

@drnatalie (Natalie Petouhoff)
@mkrigsman says Cisco users used old system instead. ROI without user adoption? NONE #CRM #CRMe09 #customerservice

ID: 3522278027 • Published 2009-08-24T22:54:30Z • View Tweet: http://twitter.com/drnatalie/statuses/3522278027

@drnatalie (Natalie Petouhoff)
@mkrigsman says 7 key vulnerabilities- bizness case; stakeholder engagement; executive sponsorship; #CRM #CRMe09 #customerservice

ID: 3522286023 • Published 2009-08-24T22:54:55Z • View Tweet: http://twitter.com/drnatalie/statuses/3522286023

@prem_k (Prem Kumar Aparanji)
@drnatalie and you are doing a gr8 job with that! Its 4:30 AM & am still awake reading your tweets in the #CRMe09 stream :) Tx a lot!

ID: 3522288581 • Published 2009-08-24T22:55:03Z • View Tweet: http://twitter.com/prem_k/statuses/3522288581

@gyehuda (Gil Yehuda)
@drnatalie oh! oops. (there I thought I was being funny -- sorry) #CRMe09 #CRM

ID: 3522289582 • Published 2009-08-24T22:55:06Z • View Tweet: http://twitter.com/gyehuda/statuses/3522289582

@drnatalie (Natalie Petouhoff)
@mkrigsman 7 key vulnerabilities- change management; 3rd party relationships; resource availability #CRM - #CRMe09 #customerservice

ID: 3522294864 • Published 2009-08-24T22:55:23Z • View Tweet: http://twitter.com/drnatalie/statuses/3522294864

@drnatalie (Natalie Petouhoff)
@mkrigsman 7 key vulnerabilities cause projects 2 go over the brink; tipping pt 2 disaster. #CRM #CRMe09 #customerservice

ID: 3522300459 • Published 2009-08-24T22:55:41Z • View Tweet: http://twitter.com/drnatalie/statuses/3522300459

@drnatalie (Natalie Petouhoff)
@mkrigsman says project failure= chicken game. U know there’s a problemo. raise your hand & messenger is shot #CRM #CRMe09 #customerservice

ID: 3522319237 • Published 2009-08-24T22:56:42Z • View Tweet: http://twitter.com/drnatalie/statuses/3522319237

@drnatalie (Natalie Petouhoff)
@mkrigsman project failure chicken game -so nobody talks; pink elephant keeps getting bigger #CRM #CRMe09 #customerservice

ID: 3522329109 • Published 2009-08-24T22:57:13Z • View Tweet: http://twitter.com/drnatalie/statuses/3522329109

@drnatalie (Natalie Petouhoff)
@mkrigsman says if the information exists in the org, how to get at it? Wisdom of crowds #CRM #CRMe09 #customerservice

ID: 3522337501 • Published 2009-08-24T22:57:41Z • View Tweet: http://twitter.com/drnatalie/statuses/3522337501

@drnatalie (Natalie Petouhoff)
@mkrigsman says crowd sourcing=the knowledge of accurate state of project=known; how to gather it- neutrally #CRM #CRMe09 #customerservice

ID: 3522362639 • Published 2009-08-24T22:59:03Z • View Tweet: http://twitter.com/drnatalie/statuses/3522362639

@DEAnderson (David Anderson)
@davelakhani introducing the CRM world in NYC to "How to Sell when nobodys buying" #CRMe09

ID: 3522368448 • Published 2009-08-24T22:59:21Z • View Tweet: http://twitter.com/DEAnderson/statuses/3522368448

@drnatalie (Natalie Petouhoff)
@mkrigsman one way to gather it- talk to all team members 1 by 1. #CRM #CRMe09 #customerservice

ID: 3522369063 • Published 2009-08-24T22:59:23Z • View Tweet: http://twitter.com/drnatalie/statuses/3522369063

@drnatalie (Natalie Petouhoff)
@mkrigsman also could use a tool – need 2 measure without introducing #CRM #CRMe09 #customerservice

ID: 3522375420 • Published 2009-08-24T22:59:44Z • View Tweet: http://twitter.com/drnatalie/statuses/3522375420

@drnatalie (Natalie Petouhoff)
@mkrigsman says it’s in how U ask the question; don’t ask, “Do U have executive sponsorship” #CRM #CRMe09 #customerservice

ID: 3522389926 • Published 2009-08-24T23:00:25Z • View Tweet: http://twitter.com/drnatalie/statuses/3522389926

@drnatalie (Natalie Petouhoff)
@mkrigsman says ask- management stability: senior management is stable & has a long history of cooperation. Rate 1-5 #CRM #CRMe09 #ccctr

ID: 3522405407 • Published 2009-08-24T23:01:13Z • View Tweet: http://twitter.com/drnatalie/statuses/3522405407

@drnatalie (Natalie Petouhoff)
@mkrigsman says then analyze across silos- get varying views depending on who u ask. #CRM #CRMe09 #customerservice

ID: 3522417150 • Published 2009-08-24T23:01:49Z • View Tweet: http://twitter.com/drnatalie/statuses/3522417150

@drnatalie (Natalie Petouhoff)
@mkrigsman says Collective information is closer to reality than if didn’t crowd source #CRM #CRMe09 #customerservice

ID: 3522428367 • Published 2009-08-24T23:02:24Z • View Tweet: http://twitter.com/drnatalie/statuses/3522428367

@drnatalie (Natalie Petouhoff)
@mkrigsman says tool provides a visual map of lack of history of cooperation. #CRM #CRMe09 #customerservice

ID: 3522438676 • Published 2009-08-24T23:02:57Z • View Tweet: http://twitter.com/drnatalie/statuses/3522438676

@drnatalie (Natalie Petouhoff)
@mkrigsman says Picture is worth cazillion words. drives home the point that disaster is ahead #CRM #CRMe09 #customerservice

ID: 3522450128 • Published 2009-08-24T23:03:33Z • View Tweet: http://twitter.com/drnatalie/statuses/3522450128

@drnatalie (Natalie Petouhoff)
@mkrigsman says Danger Will Robinson. Danger. Pink elephant can now be seen by the many; not just the few. #CRM #CRMe09 #customerservice

ID: 3522459651 • Published 2009-08-24T23:04:03Z • View Tweet: http://twitter.com/drnatalie/statuses/3522459651

@drnatalie (Natalie Petouhoff)
@mkrigsman says social CRM’s role in IT Failures? turbo-charged failure possibility #CRM #CRMe09 #customerservice

ID: 3522473202 • Published 2009-08-24T23:04:46Z • View Tweet: http://twitter.com/drnatalie/statuses/3522473202

@drnatalie (Natalie Petouhoff)
@mkrigsman says social CRM failure means brand damage- far beyond old failure #CRM #CRMe09 #customerservice

ID: 3522489110 • Published 2009-08-24T23:05:36Z • View Tweet: http://twitter.com/drnatalie/statuses/3522489110

@prem_k (Prem Kumar Aparanji)
♺ @drnatalie: @mkrigsman says social CRM failure means brand damage- far beyond old failure #CRMe09 #scrm | hard hitting caveat there!

ID: 3522582910 • Published 2009-08-24T23:10:39Z • View Tweet: http://twitter.com/prem_k/statuses/3522582910

@jesus_hoyos (jesus_hoyos)
RT @drnatalie: @mkrigsman says social CRM failure means brand damage- far beyond old failure #CRM #CRMe09 #customerservice

ID: 3522671332 • Published 2009-08-24T23:15:22Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3522671332

@BobWarfield (Bob Warfield)
RT @ekolsky: #CRMe09 - It is official, United Airlines should have never broken that guitar -- ROFL!

ID: 3522807953 • Published 2009-08-24T23:22:42Z • View Tweet: http://twitter.com/BobWarfield/statuses/3522807953

@ekolsky (Esteban Kolsky)
RT @prem_k: .@ekolskyOccasional customers cud be advocates/detractors. am i right? #scrm #crme09 short answer: yes, long answer: depends 1/2

ID: 3523043849 • Published 2009-08-24T23:35:19Z • View Tweet: http://twitter.com/ekolsky/statuses/3523043849

@hkotadia (Dr. Harish Kotadia)
sCRM is just a tool to reach out to your customers, it will amplify the success or failure of your CRM strategy #sCRM #CRM #CRMe09

ID: 3523055567 • Published 2009-08-24T23:35:57Z • View Tweet: http://twitter.com/hkotadia/statuses/3523055567

@hkotadia (Dr. Harish Kotadia)
RT @drnatalie: @mkrigsman says data shows failures R not Tech; people related #CRM - #CRMe09 #SCRM | those who design the system at fault

ID: 3523146973 • Published 2009-08-24T23:40:55Z • View Tweet: http://twitter.com/hkotadia/statuses/3523146973

@ekolsky (Esteban Kolsky)
for those keeping track, this weeks posts: CRMe09 (day 1, day 2, days 3 notes, paul's keynote), SCRM's role in the enterprise architecture

ID: 3523204556 • Published 2009-08-24T23:44:03Z • View Tweet: http://twitter.com/ekolsky/statuses/3523204556

@JoeManna (Joseph Manna (Joe))
@prem_k To me, failure at any rate for CRM is a failure in the face of customers. #CRMe09 #scrm

ID: 3523276597 • Published 2009-08-24T23:47:54Z • View Tweet: http://twitter.com/JoeManna/statuses/3523276597

@simplybox (simplybox)
SimplyBox's unique un-structured and contextual approach to collaboration is a hit with analysts at #CRMe09

ID: 3523500354 • Published 2009-08-24T23:59:53Z • View Tweet: http://twitter.com/simplybox/statuses/3523500354

@rodgoodger (rodgoodger)
RT @simplybox SimplyBox's unique un-structured and contextual approach to collaboration is a hit with analysts at #CRMe09

ID: 3523674630 • Published 2009-08-25T00:08:49Z • View Tweet: http://twitter.com/rodgoodger/statuses/3523674630

@hkotadia (Dr. Harish Kotadia)
sCRM is almost instant, from idea to words to broadcasting - like twitter, marketers will have to respond with equal speed #sCRM #CRMe09

ID: 3523687052 • Published 2009-08-25T00:09:28Z • View Tweet: http://twitter.com/hkotadia/statuses/3523687052

@sapcrm (SAP CRM)
Ping us if you want to talk at #CRMe09 about how you could leverage SAP CRM Loyalty Mgmt within Facebook - http://bit.ly/hIEw9 #sapcrm #scrm

ID: 3524457380 • Published 2009-08-25T00:49:43Z • View Tweet: http://twitter.com/sapcrm/statuses/3524457380

@sapcrm (SAP CRM)
Ping us if you want to talk at #CRMe09 about how you could leverage Twitter within SAP CRM processes - http://bit.ly/NnpKz #sapcrm #scrm

ID: 3524508556 • Published 2009-08-25T00:52:22Z • View Tweet: http://twitter.com/sapcrm/statuses/3524508556

@jblossom (John Blossom)
See you at the @LithiumTech Tweetup 7pm Tues in NYC for social media and CRM professionals at http://bit.ly/283swh #scrm #crme09

ID: 3524699268 • Published 2009-08-25T01:02:07Z • View Tweet: http://twitter.com/jblossom/statuses/3524699268

@solvis (Solvis Consulting)
@jesus_hoyos Evento de CRM Evolution #CRMe09 y mi nuevo microblog en Ingles http://ow.ly/15MhYq

ID: 3524753437 • Published 2009-08-25T01:04:53Z • View Tweet: http://twitter.com/solvis/statuses/3524753437

@ekolsky (Esteban Kolsky)
RT @simplybox: SimplyBox's unique un-structured and contextual approach to collaboration a hit with analysts at #CRMe09 (you have to see it)

ID: 3525098590 • Published 2009-08-25T01:22:34Z • View Tweet: http://twitter.com/ekolsky/statuses/3525098590

@processblitz (Processblitz)
RT @solvis: @jesus_hoyos Evento de CRM Evolution #CRMe09 y mi nuevo microblog en Ingles http://ow.ly/15MhYq

ID: 3525128702 • Published 2009-08-25T01:24:09Z • View Tweet: http://twitter.com/processblitz/statuses/3525128702

@jesus_hoyos (jesus_hoyos)
Agree! RT @ekolsky: RT @simplybox: SimplyBox's unique un-structured and contextual approach to collaboration a hit with analysts at #CRMe09

ID: 3525294794 • Published 2009-08-25T01:32:39Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3525294794

@jesus_hoyos (jesus_hoyos)
RT @sapcrm: Ping us if you want to talk at #CRMe09 about how you could leverage Twitter within SAP CRM processes - http://bit.ly/NnpKz #scrm

ID: 3525355932 • Published 2009-08-25T01:35:48Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3525355932

@jesus_hoyos (jesus_hoyos)
RT @sapcrm: Ping us if you want to talk at #CRMe09 about how you could leverage SAP CRM Loyalty Mgmt within Facebook - http://bit.ly/hIEw9

ID: 3525361203 • Published 2009-08-25T01:36:04Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3525361203

@ZUrlocker (ZUrlocker)
RT @CRMOutsiders: 23% of surveyed sales people access CRM via mobile device #crme09

ID: 3525409158 • Published 2009-08-25T01:38:33Z • View Tweet: http://twitter.com/ZUrlocker/statuses/3525409158

@nitinbadjatia (Nitin Badjatia)
@jpl001 I've been following #crme09 from afar, but haven't had a chance to dig too deeply yet. Been busy with public sector this week

ID: 3525587283 • Published 2009-08-25T01:47:55Z • View Tweet: http://twitter.com/nitinbadjatia/statuses/3525587283

@pkralle (Paul Krajewski)
RT @ZUrlocker: RT @CRMOutsiders: 23% of surveyed sales people access CRM via mobile device #crme09

ID: 3525613705 • Published 2009-08-25T01:49:19Z • View Tweet: http://twitter.com/pkralle/statuses/3525613705

@schnaars (Scott Schnaars)
I do RT @CRMOutsiders: 23% of surveyed sales people access CRM via mobile device #crme09 via @ZUrlocker

ID: 3525657758 • Published 2009-08-25T01:51:36Z • View Tweet: http://twitter.com/schnaars/statuses/3525657758

@DonPeppers (Don Peppers)
RT @drnatalie: @mkrigsman: 2001 Gartner: 50% failure rates; still in 2009 Forrester 47% failure rate 4 #CRM - #CRMe09 #customerservice #SCRM

ID: 3526632444 • Published 2009-08-25T02:41:55Z • View Tweet: http://twitter.com/DonPeppers/statuses/3526632444

@hkotadia (Dr. Harish Kotadia)
RT @DonPeppers: 2001 50% failure rates; 2009 47% failure rate #CRM #CRMe09 #SCRM | Because of failure to KISS - Keep it simple stupid

ID: 3527160758 • Published 2009-08-25T03:10:44Z • View Tweet: http://twitter.com/hkotadia/statuses/3527160758

@jesus_hoyos (jesus_hoyos)
Searched Twitter for crme09: http://tinyurl.com/mwzg4n

ID: 3527230361 • Published 2009-08-25T03:14:38Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3527230361

@ekolsky (Esteban Kolsky)
Paul Greenberg at CRMe09: It’s About The Social-Emotional Customer @ crm intelligence & strategy http://bit.ly/Ct5gd

ID: 3527739891 • Published 2009-08-25T03:43:37Z • View Tweet: http://twitter.com/ekolsky/statuses/3527739891

@piplzchoice (Gregory Yankelovich)
RT @ekolsky: Paul Greenberg at CRMe09: It’s About The Social-Emotional Customer @ crm intelligence & strategy http://bit.ly/Ct5gd-excellent

ID: 3527821535 • Published 2009-08-25T03:48:26Z • View Tweet: http://twitter.com/piplzchoice/statuses/3527821535

@mkrigsman (Michael Krigsman)
RT @rwang0 great dinner with the #microsoft team and @mkrigsman @waband @kitson @drnatalie Brad Wilson, Kimberly Gordon #crme09

ID: 3528203831 • Published 2009-08-25T04:11:20Z • View Tweet: http://twitter.com/mkrigsman/statuses/3528203831

@drnatalie (Natalie Petouhoff)
RT @rwang0 great dinner w/ #microsoft team & @mkrigsman @waband @kitson Brad Wilson, Kimberly Gordon #crme09 debated the future of software

ID: 3528277655 • Published 2009-08-25T04:15:56Z • View Tweet: http://twitter.com/drnatalie/statuses/3528277655

@prem_k (Prem Kumar Aparanji)
Paul Greenberg at CRMe09: It’s About The Social-Emotional Customer @ crm intelligence & strategy http://bit.ly/Dagzx #scrm

ID: 3528424383 • Published 2009-08-25T04:25:12Z • View Tweet: http://twitter.com/prem_k/statuses/3528424383

@ekolsky (Esteban Kolsky)
RT @rwang0: So the big? what do we call this stuff? #crme09 ] http://bit.ly/3K96gs -- call it the social enterprise and get it over with!

ID: 3528510916 • Published 2009-08-25T04:30:47Z • View Tweet: http://twitter.com/ekolsky/statuses/3528510916

@RomanStanek (Roman Stanek)
RT @ZUrlocker: RT @CRMOutsiders: 23% of surveyed sales people access CRM via mobile device #crme09

ID: 3528894886 • Published 2009-08-25T04:55:28Z • View Tweet: http://twitter.com/RomanStanek/statuses/3528894886

@davidpodhola (David Podhola)
RT @RomanStanek 23% of surveyed sales people access CRM via mobile device #crme09

ID: 3530158024 • Published 2009-08-25T06:32:14Z • View Tweet: http://twitter.com/davidpodhola/statuses/3530158024

@siddmishra (Sid Mishra)
RT @ekolsky: Paul Greenberg at CRMe09: It’s About The Social-Emotional Customer @ crm intelligence & strategy http://bit.ly/Ct5gd

ID: 3530163283 • Published 2009-08-25T06:32:43Z • View Tweet: http://twitter.com/siddmishra/statuses/3530163283

@tmarklein (Tim Marklein)
RT @apearson RT @mkrigsman: The social customer controls the conversation, but does not control your business. (@pgreenbe #crme09)

ID: 3530765770 • Published 2009-08-25T07:29:37Z • View Tweet: http://twitter.com/tmarklein/statuses/3530765770

@cmusico (Christopher Musico)
Up early to get a workout in. Busy morning ahead at #CRMe09

ID: 3531661384 • Published 2009-08-25T09:05:26Z • View Tweet: http://twitter.com/cmusico/statuses/3531661384

@siddmishra (Sid Mishra)
Great read: RT @crm Social Customers Want to Engage @pgreenbe http://sn.im/0409conn But are you prepared to let them? #CRMe09 #scrm #crm

ID: 3531706501 • Published 2009-08-25T09:10:22Z • View Tweet: http://twitter.com/siddmishra/statuses/3531706501

@apptility (Apptility )
RT @sapcrm: Ping us if you want to talk at #CRMe09 about how you could leverage SAP CRM Loyalty Mgmt within Facebook - http://bit.ly/hIEw9

ID: 3532202227 • Published 2009-08-25T10:07:23Z • View Tweet: http://twitter.com/apptility/statuses/3532202227

@AjmalB (Ajmal el Bouazati)
Congratulations to all winners at the #CRMe09

ID: 3532714403 • Published 2009-08-25T11:00:13Z • View Tweet: http://twitter.com/AjmalB/statuses/3532714403

@ekolsky (Esteban Kolsky)
Paul Greenberg at CRMe09: It’s About The Social-Emotional Customer http://bit.ly/Ct5gd

ID: 3532737378 • Published 2009-08-25T11:02:23Z • View Tweet: http://twitter.com/ekolsky/statuses/3532737378

@Lager (Marshall Lager)
I'm in a special kind of pain this AM, which shall henceforth be named Susie, in honor of @eyemsusie, its coauthor. #crme09 sunrise sess ...

ID: 3532795140 • Published 2009-08-25T11:08:12Z • View Tweet: http://twitter.com/Lager/statuses/3532795140

@RamonBNuezJr (Ramon B. Nuez Jr.)
Interesting. RT @ekolsky Paul Greenberg at CRMe09: It’s About The Social-Emotional Customer http://bit.ly/Ct5gd #latism #businessowner

ID: 3533073550 • Published 2009-08-25T11:33:39Z • View Tweet: http://twitter.com/RamonBNuezJr/statuses/3533073550

@Lager (Marshall Lager)
Anybody from @crm find me near brkfst on 6. Need info on where to go for session. #crme09

ID: 3533086751 • Published 2009-08-25T11:34:54Z • View Tweet: http://twitter.com/Lager/statuses/3533086751

@apptility (Apptility )
RT @ekolsky: Paul Greenberg at CRMe09: It’s About The Social-Emotional Customer http://bit.ly/Ct5gd

ID: 3533219507 • Published 2009-08-25T11:47:15Z • View Tweet: http://twitter.com/apptility/statuses/3533219507

@JohnFMoore (John Moore)
RT @prem_k: Commented on @ekolsky's post from #CRMe09 abt @pgreenbe's keynote - http://bit.ly/Dagzx #scrm | Great info

ID: 3533771180 • Published 2009-08-25T12:32:23Z • View Tweet: http://twitter.com/JohnFMoore/statuses/3533771180

@SpeechTech (SpeechTech Magazine)
STEK/CRMe Attendees: find our sign on the 6th floor. 1st 5 get a GC for $15 plus Tweet Ts. Sponsored by Contact Solutions #STEK09 #CRMe09

ID: 3533834391 • Published 2009-08-25T12:37:17Z • View Tweet: http://twitter.com/SpeechTech/statuses/3533834391

@CustomerMgmtIQ (Blake Landau)
Blake's Blog: The Return of Citizens As Customers #CRME09 #STEK09 http://bit.ly/qr8rl

ID: 3533940573 • Published 2009-08-25T12:45:18Z • View Tweet: http://twitter.com/CustomerMgmtIQ/statuses/3533940573

@kitson (Josh Weinberger)
Day 2 of #CRMe09 Just moments away. Jeffrey Rayport's keynote to kick it off.

ID: 3534112574 • Published 2009-08-25T12:58:05Z • View Tweet: http://twitter.com/kitson/statuses/3534112574

@kitson (Josh Weinberger)
We'll be live-twittering the keynote over at @CRMe09 -- join us there! #CRMe09 #crm #scrm

ID: 3534154994 • Published 2009-08-25T13:01:00Z • View Tweet: http://twitter.com/kitson/statuses/3534154994

@jesus_hoyos (jesus_hoyos)
RT @kitson: Day 2 of #CRMe09 Just moments away. Jeffrey Rayport's keynote to kick it off.

ID: 3534171508 • Published 2009-08-25T13:02:06Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3534171508

@destinationCRM (destinationCRM)
#CRM Evolution, Day 2: Follow @CRMe09 for live coverage + http://sn.im/crme09 for all the show's tweets. #CRMe09

ID: 3534194464 • Published 2009-08-25T13:03:42Z • View Tweet: http://twitter.com/destinationCRM/statuses/3534194464

@crm (CRM magazine)
2nd day of our #CRM Evolution show: Follow @CRMe09 for live coverage + http://sn.im/crme09 for all the show's tweets. #CRMe09

ID: 3534210193 • Published 2009-08-25T13:04:50Z • View Tweet: http://twitter.com/crm/statuses/3534210193

@Earl_LaChance (Earl_LaChance)
RT @jesus_hoyos: Jesus Hoyos of Solvis will be speaking about the Latin American-CRM market on Wed at 10am A302 @CRMe09 - http://ow.ly/law2

ID: 3534211168 • Published 2009-08-25T13:04:54Z • View Tweet: http://twitter.com/Earl_LaChance/statuses/3534211168

@jesstsai (jesstsai)
RT crm2nd day of our #CRM Evolution show: Follow @CRMe09 for live coverage + http://sn.im/crme09 for all the show's tweets. #CRMe09

ID: 3534228323 • Published 2009-08-25T13:06:05Z • View Tweet: http://twitter.com/jesstsai/statuses/3534228323

@CRMe09 (CRM Evolution 2009)
Live-twitterers here on the @CRMe09 channel: Christopher Musico (@cmusico) ^CM .... Lauren McKay (@laurenmizzou) ^LM #CRMe09 #CRM

ID: 3534236615 • Published 2009-08-25T13:06:40Z • View Tweet: http://twitter.com/CRMe09/statuses/3534236615

@CRMe09 (CRM Evolution 2009)
Live-twitterers here on the @CRMe09 channel: Jessica Tsai (@jesstsai) ^JT .... Josh Weinberger (@kitson) ^JW #CRMe09 #CRM

ID: 3534241044 • Published 2009-08-25T13:06:59Z • View Tweet: http://twitter.com/CRMe09/statuses/3534241044

@drnatalie (Natalie Petouhoff)
@kitson great discussion @ dinner last nite! looking forward to another great day of content at #CRMe09 #SCRM #customerservice #cctr

ID: 3534247948 • Published 2009-08-25T13:07:28Z • View Tweet: http://twitter.com/drnatalie/statuses/3534247948

@laurenmizzou (Lauren McKay)
Good morning - Waiting for Day 2 #crme09 keynote to begin. Jeffrey Rayport http://bit.ly/M7u8g

ID: 3534249527 • Published 2009-08-25T13:07:36Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3534249527

@jesstsai (jesstsai)
Now speaking: Jo Ann Parris VP, Relationship Technology Management (RTM), Convergys Corporation #CRMe09

ID: 3534267708 • Published 2009-08-25T13:08:54Z • View Tweet: http://twitter.com/jesstsai/statuses/3534267708

@jesstsai (jesstsai)
"We're no longer in a service economy, we're in an experience economy" - Parris #CRMe09

ID: 3534276526 • Published 2009-08-25T13:09:32Z • View Tweet: http://twitter.com/jesstsai/statuses/3534276526

@Lager (Marshall Lager)
#crme09 tues keynote starting. Jeffrey Rayport, founder of Marketspace and author, fmr Harvard prof.

ID: 3534281876 • Published 2009-08-25T13:09:55Z • View Tweet: http://twitter.com/Lager/statuses/3534281876

@jesstsai (jesstsai)
keynote Speaker: Jeffrey Rayport, Marketspace "Best Voice Forward" #CRMe09

ID: 3534291415 • Published 2009-08-25T13:10:33Z • View Tweet: http://twitter.com/jesstsai/statuses/3534291415

@jesstsai (jesstsai)
Rayport notes irony of having to turn off your digital devices at a SpeechTech conference. #CRMe09

ID: 3534306809 • Published 2009-08-25T13:11:38Z • View Tweet: http://twitter.com/jesstsai/statuses/3534306809

@Lager (Marshall Lager)
#crme09 JR: biggest news is not evolution of products or svcs, but of customers.

ID: 3534316075 • Published 2009-08-25T13:12:16Z • View Tweet: http://twitter.com/Lager/statuses/3534316075

@annekeseley (Anneke Seley)
#CRMe09 Jeffrey Rayport about to keynote:-former harvard prof -"Why Every Brand Needs a Digital Personality"

ID: 3534327843 • Published 2009-08-25T13:13:01Z • View Tweet: http://twitter.com/annekeseley/statuses/3534327843

@jesstsai (jesstsai)
Rayport presentation title is actually "Speech in the Enterprise: Why Every Brand Needs a Digital Personality." #CRMe09

ID: 3534331797 • Published 2009-08-25T13:13:15Z • View Tweet: http://twitter.com/jesstsai/statuses/3534331797

@denispombriant (DenisPombriant)
#crme09 looks like I am taking the position of the loyal opposition. I don't think customer experience is where it's at anymore

ID: 3534336089 • Published 2009-08-25T13:13:31Z • View Tweet: http://twitter.com/denispombriant/statuses/3534336089

@Lager (Marshall Lager)
#crme09 BTW, title of session is Speech in the Enterprise: why every brand needs a digital personality.

ID: 3534336803 • Published 2009-08-25T13:13:34Z • View Tweet: http://twitter.com/Lager/statuses/3534336803

@drnatalie (Natalie Petouhoff)
does your brand have a digital personality? #CRMe09 #SCRM #customerservice #cctr

ID: 3534339921 • Published 2009-08-25T13:13:47Z • View Tweet: http://twitter.com/drnatalie/statuses/3534339921

@jesstsai (jesstsai)
Given the technology [bizes] wield in an Internet setting...are we in an age where every org needs a digital personality? - Rayport #CRMe09

ID: 3534350754 • Published 2009-08-25T13:14:32Z • View Tweet: http://twitter.com/jesstsai/statuses/3534350754

@laurenmizzou (Lauren McKay)
Are we in an age when ev org not only needs a brand personality&consistent set of experiences, but also needs a digital personality? #crme09

ID: 3534351192 • Published 2009-08-25T13:14:33Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3534351192

@drnatalie (Natalie Petouhoff)
Jeff says speech rec is necessary in enterprise for revolution for front/back office transformation #CRMe09 #SCRM #customerservice #cctr

ID: 3534357957 • Published 2009-08-25T13:15:02Z • View Tweet: http://twitter.com/drnatalie/statuses/3534357957

@Lager (Marshall Lager)
#crme09 digital personality goes beyond branding. Moment of truth often delivered by machine, captures essence of co.

ID: 3534360020 • Published 2009-08-25T13:15:09Z • View Tweet: http://twitter.com/Lager/statuses/3534360020

@jesstsai (jesstsai)
RT @denispombriant: #crme09 [...] taking the position of the loyal opposition. I don't think customer experience is where it's at anymore

ID: 3534362256 • Published 2009-08-25T13:15:18Z • View Tweet: http://twitter.com/jesstsai/statuses/3534362256

@mjayliebs (Mitch Lieberman)
. @DenisPombriant: #crme09 [I don't think customer experience is where it's at anymore] Interesting, what takes the place of Cust Exp?

ID: 3534365534 • Published 2009-08-25T13:15:31Z • View Tweet: http://twitter.com/mjayliebs/statuses/3534365534

@Lager (Marshall Lager)
#crme09 actually, I'd say that digital personality is deepest part of branding. Not disagreeing w/ JR though.

ID: 3534385099 • Published 2009-08-25T13:16:51Z • View Tweet: http://twitter.com/Lager/statuses/3534385099

@jesstsai (jesstsai)
Lesson from Mentos Viral Video? Don't eat Mentos and drink coke http://bit.ly/oIUSw (got that, @kitson?) #CRMe09

ID: 3534390694 • Published 2009-08-25T13:17:14Z • View Tweet: http://twitter.com/jesstsai/statuses/3534390694

@Lager (Marshall Lager)
#crme09 now talking mentos + diet coke. (Search if u don't get it) mentos loved it, owned it. Coke tried to squelch, bad move.

ID: 3534413338 • Published 2009-08-25T13:18:47Z • View Tweet: http://twitter.com/Lager/statuses/3534413338

@drnatalie (Natalie Petouhoff)
Jeff shows the dietcoke mentos video as example of viral media distribution #CRMe09 #SCRM #customerservice http://tinyurl.com/zwvoz

ID: 3534414046 • Published 2009-08-25T13:18:50Z • View Tweet: http://twitter.com/drnatalie/statuses/3534414046

@jesstsai (jesstsai)
Not only content creation in hands of consumers, but also content distribution - @JRayport #CRMe09

ID: 3534418218 • Published 2009-08-25T13:19:07Z • View Tweet: http://twitter.com/jesstsai/statuses/3534418218

@annekeseley (Anneke Seley)
#CRMe09 Rayport: With social media, content creation AND distribution are now in the hands of customers/consumers.

ID: 3534418014 • Published 2009-08-25T13:19:07Z • View Tweet: http://twitter.com/annekeseley/statuses/3534418014

@laurenmizzou (Lauren McKay)
Consumers have control of content distribution. Great for consumers, scary for brands. #crme09

ID: 3534420896 • Published 2009-08-25T13:19:18Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3534420896

@drnatalie (Natalie Petouhoff)
does any company has control of their brand anymore? #CRMe09 #SCRM #customerservice

ID: 3534422266 • Published 2009-08-25T13:19:24Z • View Tweet: http://twitter.com/drnatalie/statuses/3534422266

@Lager (Marshall Lager)
#crme09 custs have taken control of the message and its distribution. What are implications on brands, speech tech?

ID: 3534451961 • Published 2009-08-25T13:21:21Z • View Tweet: http://twitter.com/Lager/statuses/3534451961

@wittyone (Hitesh Parashar)
We'll be live-twittering the keynote over at @CRMe09 -- join us there! #CRMe09 #crm #scrm (via @kitson)

ID: 3534455330 • Published 2009-08-25T13:21:36Z • View Tweet: http://twitter.com/wittyone/statuses/3534455330

@annekeseley (Anneke Seley)
#CRMe09 Rayport: Referencing "Customers 3.0". Is the moniker "2.0" obsolete? #sales20

ID: 3534458014 • Published 2009-08-25T13:21:47Z • View Tweet: http://twitter.com/annekeseley/statuses/3534458014

@mjayliebs (Mitch Lieberman)
.@drnatalie: does any company has control of their brand anymore? | Full control no, influence yes #CRMe09 #SCRM #customerservice

ID: 3534458484 • Published 2009-08-25T13:21:49Z • View Tweet: http://twitter.com/mjayliebs/statuses/3534458484

@Earl_LaChance (Earl_LaChance)
Solvis' SaaS CRM project in ATL is going well,but prefer to be at CRM Evolution#CRMe09 in NYC to hear Jesus Hoyos speak: http://bit.ly/uTg2f

ID: 3534463410 • Published 2009-08-25T13:22:09Z • View Tweet: http://twitter.com/Earl_LaChance/statuses/3534463410

@drnatalie (Natalie Petouhoff)
. @JRayport says customer 1.0 ='50-60's was a supply economy #CRMe09 #SCRM #customerservice

ID: 3534469075 • Published 2009-08-25T13:22:32Z • View Tweet: http://twitter.com/drnatalie/statuses/3534469075

@laurenmizzou (Lauren McKay)
RT @annekeseley #CRMe09 Rayport: Referencing "Customers 3.0". Is the moniker "2.0" obsolete? #sales20

ID: 3534473590 • Published 2009-08-25T13:22:50Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3534473590

@JohnFMoore (John Moore)
RT @mjayliebs: .@drnatalie: does company have control of their brand .. | Full control no, influence yes #CRMe09 #SCRM | Important Point

ID: 3534480615 • Published 2009-08-25T13:23:18Z • View Tweet: http://twitter.com/JohnFMoore/statuses/3534480615

@Lager (Marshall Lager)
#crme09 1st consumer revolution: 1950s and 60s, demand was infinite, supply constrained. New affluent consumer, few brands, little mktg.

ID: 3534480868 • Published 2009-08-25T13:23:19Z • View Tweet: http://twitter.com/Lager/statuses/3534480868

@jesstsai (jesstsai)
3 major releases of the customer on the demand side. First: 1950s/60s (supply economy, few brands, limited choice -Rayport #CRMe09

ID: 3534498739 • Published 2009-08-25T13:24:32Z • View Tweet: http://twitter.com/jesstsai/statuses/3534498739

@Lager (Marshall Lager)
#crme09 2nd was 70s: many more retailers, brands, goods. Custs gained power thru choice. New mktg methods.

ID: 3534501847 • Published 2009-08-25T13:24:45Z • View Tweet: http://twitter.com/Lager/statuses/3534501847

@drnatalie (Natalie Petouhoff)
. @JRayport says customer 2.0 =’70’s customers had power as consumers had a lot of choice #CRMe09 #SCRM #customerservice

ID: 3534508260 • Published 2009-08-25T13:25:09Z • View Tweet: http://twitter.com/drnatalie/statuses/3534508260

@jesstsai (jesstsai)
Second release: 1970s - choices multiplied - customers more powerful, increase on supply side, higher expectations - JRayport #CRMe09

ID: 3534510861 • Published 2009-08-25T13:25:20Z • View Tweet: http://twitter.com/jesstsai/statuses/3534510861

@Lager (Marshall Lager)
#crme09 customer 3.0 is today. Oversupply has digital customer specifying the relationship they want.

ID: 3534528347 • Published 2009-08-25T13:26:29Z • View Tweet: http://twitter.com/Lager/statuses/3534528347

@jesstsai (jesstsai)
3rd release (Customer 3.0) - overwhelmed by brand & choice in every category. Sobering reality: all world-class offerings. -JRayport #CRMe09

ID: 3534532731 • Published 2009-08-25T13:26:47Z • View Tweet: http://twitter.com/jesstsai/statuses/3534532731

@drnatalie (Natalie Petouhoff)
@JRayport says customer 3.0 =endemic supply changes the dynamic 2 customer experiences #CRMe09 #SCRM #customerservice

ID: 3534535534 • Published 2009-08-25T13:26:59Z • View Tweet: http://twitter.com/drnatalie/statuses/3534535534

@jesstsai (jesstsai)
Now: Demand is finite/constrained resource - How do we get our piece of it? - JRayport #CRMe09

ID: 3534541156 • Published 2009-08-25T13:27:21Z • View Tweet: http://twitter.com/jesstsai/statuses/3534541156

@laurenmizzou (Lauren McKay)
Rayport says the 2nd wave of consumers can be rep'd by the old Visa campaign "It's everywhere you want to be." Hello to multichannel.#crme09

ID: 3534541080 • Published 2009-08-25T13:27:21Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3534541080

@Lager (Marshall Lager)
#crme09 supply is effectively infinite, demand is the scarce resource.

ID: 3534543694 • Published 2009-08-25T13:27:32Z • View Tweet: http://twitter.com/Lager/statuses/3534543694

@annekeseley (Anneke Seley)
#CRMe09 @JRayport: Supply is infinite; demand is a scarce resource. How do we change the way we sell to the new customer? #sales20

ID: 3534544875 • Published 2009-08-25T13:27:36Z • View Tweet: http://twitter.com/annekeseley/statuses/3534544875

@kitson (Josh Weinberger)
#Rayport: Supply is now infinite. It's demand that's finite. [That sound? Adam Smith, rolling over in his grave.] #CRMe09 #crm

ID: 3534554506 • Published 2009-08-25T13:28:14Z • View Tweet: http://twitter.com/kitson/statuses/3534554506

@jesstsai (jesstsai)
Unless you're MSFT (or have some other monopoly), you have to care about customer experience - JRayport #CRMe09

ID: 3534559277 • Published 2009-08-25T13:28:34Z • View Tweet: http://twitter.com/jesstsai/statuses/3534559277

@annekeseley (Anneke Seley)
#CRMe09 @jrayport: Customer experience is the differentiator with all else being equal. #sales20

ID: 3534563735 • Published 2009-08-25T13:28:52Z • View Tweet: http://twitter.com/annekeseley/statuses/3534563735

@CustomerMgmtIQ (Blake Landau)
Infinite supply and finite demand. Consmrs overwhlmd. Where is the demand?Rayport keynote #CRME09

ID: 3534568898 • Published 2009-08-25T13:29:12Z • View Tweet: http://twitter.com/CustomerMgmtIQ/statuses/3534568898

@jesstsai (jesstsai)
"Gen Z" - born after 2003 - don't know a world without an iPhone/iPod/or Webkinz (which of these is not like the other?) - JRayport #CRMe09

ID: 3534576936 • Published 2009-08-25T13:29:44Z • View Tweet: http://twitter.com/jesstsai/statuses/3534576936

@annekeseley (Anneke Seley)
#CRMe09@jrayport: Generation Z: those born after 2003. But it's the last letter of the alphabet. ????

ID: 3534580045 • Published 2009-08-25T13:29:56Z • View Tweet: http://twitter.com/annekeseley/statuses/3534580045

@Lager (Marshall Lager)
#crme09 breaking news: there is a Generation Z. Born 2003+ -- even more digitally native, social tech savvy than Gen Y. Hooray.

ID: 3534588667 • Published 2009-08-25T13:30:26Z • View Tweet: http://twitter.com/Lager/statuses/3534588667

@drnatalie (Natalie Petouhoff)
. @JRayport says baby boomers to Gen X, Y Z R influenced by media/tech/ create cohorts #CRMe09 #SCRM #customerservice

ID: 3534599833 • Published 2009-08-25T13:31:08Z • View Tweet: http://twitter.com/drnatalie/statuses/3534599833

@laurenmizzou (Lauren McKay)
RT @jesstsai GenZ- born after 2003-don't know a world w/o an iPhone/iPod/or Webkinz (which of these is not like the other?)-JRayport #CRMe09

ID: 3534604375 • Published 2009-08-25T13:31:25Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3534604375

@jesstsai (jesstsai)
Digital will surpass radio in 2009, newspapers in 2010, tv a couple years after that. - JRayport #CRMe09

ID: 3534617900 • Published 2009-08-25T13:32:17Z • View Tweet: http://twitter.com/jesstsai/statuses/3534617900

@drnatalie (Natalie Petouhoff)
what is the impact of changes to media/tech on brand? good/bad? #CRMe09 #SCRM #customerservice

ID: 3534627236 • Published 2009-08-25T13:32:53Z • View Tweet: http://twitter.com/drnatalie/statuses/3534627236

@mjayliebs (Mitch Lieberman)
RT @kitson: #Rayport: Supply is now infinite. It's demand that's finite. [That sound? Adam Smith, rolling over in his grave.] #CRMe09 #crm

ID: 3534634033 • Published 2009-08-25T13:33:19Z • View Tweet: http://twitter.com/mjayliebs/statuses/3534634033

@jesstsai (jesstsai)
"New ways of doing things that don't matter?...Or fund. changes...that define us as a species & enable us to survive?" - JRayport #CRMe09

ID: 3534639578 • Published 2009-08-25T13:33:42Z • View Tweet: http://twitter.com/jesstsai/statuses/3534639578

@draab (David Raab)
Rayport says 'demand is finite' as if that's new. The real limited resource is consumer attention. #CRMe09

ID: 3534645763 • Published 2009-08-25T13:34:06Z • View Tweet: http://twitter.com/draab/statuses/3534645763

@CRMe09 (CRM Evolution 2009)
RT @jesstsai: Digital will surpass radio in 2009, newspapers in 2010, TV a couple years after that. - JRayport #CRMe09

ID: 3534646850 • Published 2009-08-25T13:34:10Z • View Tweet: http://twitter.com/CRMe09/statuses/3534646850

@drnatalie (Natalie Petouhoff)
. @JRayport says Fundamental changes in how we get info, interact, share w/ each other is glimpse 2 future #CRMe09 #SCRM #customerservice

ID: 3534648398 • Published 2009-08-25T13:34:16Z • View Tweet: http://twitter.com/drnatalie/statuses/3534648398

@jesstsai (jesstsai)
"SpeechHeads are such partiers." #CRMe09

ID: 3534651529 • Published 2009-08-25T13:34:28Z • View Tweet: http://twitter.com/jesstsai/statuses/3534651529

@annekeseley (Anneke Seley)
#CRMe09 @jrayport: Explaining changes in how we: Access information (google), accesss one another (iPod), share w/one another (facebook)

ID: 3534655508 • Published 2009-08-25T13:34:44Z • View Tweet: http://twitter.com/annekeseley/statuses/3534655508

@jesstsai (jesstsai)
1/6 humans use social media to connect with one another -JRayport #CRMe09

ID: 3534657790 •

CRMe09 Tweets