CRM Evolution 2009 Tweets

@CRMe09 (CRM Evolution 2009)
The model for customer activity, in relationship with company, no longer managing transactions but analyzing info into interactions #CRMe09

ID: 3512798022 • Published 2009-08-24T13:55:51Z • View Tweet: http://twitter.com/CRMe09/statuses/3512798022

@annekeseley (Anneke Seley)
#CRMe09 @pgreebe Talking about contact center performance management and the social customer: also pertinent to sales teams ("Sales 2.0")

ID: 3512800211 • Published 2009-08-24T13:55:59Z • View Tweet: http://twitter.com/annekeseley/statuses/3512800211

@ryanzuk (Ryan Zuk, APR)
#CRMe09 @pgreenbe keynote: dig into unstructured data social customers provide. Earlier showed @briansolis Conversation Prism, chnls 2 use

ID: 3512807228 • Published 2009-08-24T13:56:26Z • View Tweet: http://twitter.com/ryanzuk/statuses/3512807228

@Ed_Sullivan (Ed Sullivan)
RT @CRMe09: Greenberg: Key is integrating with CRM systems so data you collect is as complete as possible. #CRMe09

ID: 3512808662 • Published 2009-08-24T13:56:31Z • View Tweet: http://twitter.com/Ed_Sullivan/statuses/3512808662

@drnatalie (Natalie Petouhoff)
what is speech analytics? word spotting; context; stereo conversation capture; emotion; data @pgreenbe #SCRM #CRMe09 #customerservice

ID: 3512811364 • Published 2009-08-24T13:56:42Z • View Tweet: http://twitter.com/drnatalie/statuses/3512811364

@Lager (Marshall Lager)
#crme09 speech analytics needs word spotting, categorizing, context, stereo capture (agt and cust), emotion detect, data, root cause

ID: 3512819808 • Published 2009-08-24T13:57:14Z • View Tweet: http://twitter.com/Lager/statuses/3512819808

@CRMe09 (CRM Evolution 2009)
Not just capturing customer data, but actual interactions between them. That's not easy to do. Why? Agent is human being. #CRMe09

ID: 3512822068 • Published 2009-08-24T13:57:22Z • View Tweet: http://twitter.com/CRMe09/statuses/3512822068

@Ed_Sullivan (Ed Sullivan)
RT @jesus_hoyos: RT @dmyron: #CRMe09 #STEK09: Org need to capture cust info & analysis from Web, email, phone to understand customer emotion

ID: 3512826054 • Published 2009-08-24T13:57:37Z • View Tweet: http://twitter.com/Ed_Sullivan/statuses/3512826054

@mkrigsman (Michael Krigsman)
Speech tech should find insight in interaction between agents and customer. Add emotion detection and get goodness (@pgreenbe #crme09)

ID: 3512826131 • Published 2009-08-24T13:57:38Z • View Tweet: http://twitter.com/mkrigsman/statuses/3512826131

@CRMe09 (CRM Evolution 2009)
Greenberg: If your customers like you, they'll stay with you. If they don't ... they won't. #CRMe09

ID: 3512829619 • Published 2009-08-24T13:57:51Z • View Tweet: http://twitter.com/CRMe09/statuses/3512829619

@mkrigsman (Michael Krigsman)
CRM: If customers like you they stay. If not, they leave. (@pgreenbe #crme09)

ID: 3512839905 • Published 2009-08-24T13:58:28Z • View Tweet: http://twitter.com/mkrigsman/statuses/3512839905

@CRMe09 (CRM Evolution 2009)
Insight can turn negative experience into a positive one ... and you can even turn the customer into an advocate. #CRMe09

ID: 3512841133 • Published 2009-08-24T13:58:33Z • View Tweet: http://twitter.com/CRMe09/statuses/3512841133

@Lager (Marshall Lager)
#crme09 insight let's you turn a negative into a positive, even create an advocate.

ID: 3512849519 • Published 2009-08-24T13:59:04Z • View Tweet: http://twitter.com/Lager/statuses/3512849519

@annekeseley (Anneke Seley)
#CRMe09 @pgreenbe @moon How do you speak and tweet at the same time?

ID: 3512853442 • Published 2009-08-24T13:59:18Z • View Tweet: http://twitter.com/annekeseley/statuses/3512853442

@drnatalie (Natalie Petouhoff)
David's bridal has social network; 1st recruited those who hated them - cuz of their passion @pgreenbe #SCRM #CRMe09 #customerservice

ID: 3512855764 • Published 2009-08-24T13:59:27Z • View Tweet: http://twitter.com/drnatalie/statuses/3512855764

@mkrigsman (Michael Krigsman)
Customers who hate you have passion that can be converted to advocacy! (@pgreenbe #crme09)

ID: 3512860372 • Published 2009-08-24T13:59:44Z • View Tweet: http://twitter.com/mkrigsman/statuses/3512860372

@CRMe09 (CRM Evolution 2009)
Greenberg: Must be able to manage the incredible amount of information and data. #CRMe09

ID: 3512869186 • Published 2009-08-24T14:00:12Z • View Tweet: http://twitter.com/CRMe09/statuses/3512869186

@Lager (Marshall Lager)
#crme09 example: david's bridal. Created cust advisory board, first recruit was somebody who hated them. Result is fixed problems, major ...

ID: 3512870527 • Published 2009-08-24T14:00:16Z • View Tweet: http://twitter.com/Lager/statuses/3512870527

@CRMe09 (CRM Evolution 2009)
Greenberg: Customer needs to become your advocate, and you need the insight to make that happen. #CRMe09

ID: 3512873184 • Published 2009-08-24T14:00:24Z • View Tweet: http://twitter.com/CRMe09/statuses/3512873184

@jesus_hoyos (jesus_hoyos)
companies need to create advocates from bad experiences #CRMe09

ID: 3512877387 • Published 2009-08-24T14:00:39Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3512877387

@mkrigsman (Michael Krigsman)
The social customer controls the conversation, but does not control your business. Remember that. (@pgreenbe #crme09)

ID: 3512882537 • Published 2009-08-24T14:00:58Z • View Tweet: http://twitter.com/mkrigsman/statuses/3512882537

@CRMe09 (CRM Evolution 2009)
Greenberg: Social customer *does not* control your business. You still need to make business decisions. #CRMe09

ID: 3512885939 • Published 2009-08-24T14:01:12Z • View Tweet: http://twitter.com/CRMe09/statuses/3512885939

@CRMe09 (CRM Evolution 2009)
Greenberg: You're already customers ... it's time to think like that. #CRMe09

ID: 3512889810 • Published 2009-08-24T14:01:28Z • View Tweet: http://twitter.com/CRMe09/statuses/3512889810

@drnatalie (Natalie Petouhoff)
David Bridal -key benes for speech analytics hard & soft $$$$$$ source: Donna Fluss DMG consulting @pgreenbe #SCRM #CRMe09 #customerservice

ID: 3512890391 • Published 2009-08-24T14:01:30Z • View Tweet: http://twitter.com/drnatalie/statuses/3512890391

@CRMe09 (CRM Evolution 2009)
Sessions begin for #CRMe09 in 15 minutes.

ID: 3512895032 • Published 2009-08-24T14:01:49Z • View Tweet: http://twitter.com/CRMe09/statuses/3512895032

@jesus_hoyos (jesus_hoyos)
we are social customers @pgreenbe #CRMe09

ID: 3512895290 • Published 2009-08-24T14:01:50Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3512895290

@Lager (Marshall Lager)
#crme09 social cust controls your conversation, not your business. Social tech augments CRM, doesn't replace. Change or suffer.

ID: 3512896078 • Published 2009-08-24T14:01:53Z • View Tweet: http://twitter.com/Lager/statuses/3512896078

@CRMe09 (CRM Evolution 2009)
....and we're done here. @pgreenbe winding down. #CRMe09 ^JW

ID: 3512898274 • Published 2009-08-24T14:02:01Z • View Tweet: http://twitter.com/CRMe09/statuses/3512898274

@jesus_hoyos (jesus_hoyos)
RT @mkrigsman: The social customer controls the conversation, but does not control your business. Remember that. (@pgreenbe #crme09)

ID: 3512898955 • Published 2009-08-24T14:02:03Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3512898955

@Lager (Marshall Lager)
#crme09 here endeth the live blog

ID: 3512905109 • Published 2009-08-24T14:02:25Z • View Tweet: http://twitter.com/Lager/statuses/3512905109

@siddmishra (Sid Mishra)
Amazing, now speech analytics - word spotting; context; stereo conversation capture; emotion; data RT @drnatalie @pgreenbe #SCRM #CRMe09

ID: 3512916530 • Published 2009-08-24T14:03:06Z • View Tweet: http://twitter.com/siddmishra/statuses/3512916530

@dcunni (dcunningham)
RT @JohnFMoore: What are top 5 items platform must have to truly be #scrm #crme09? > suggested subset http://bit.ly/3K96gs (via @rwang0)

ID: 3512931568 • Published 2009-08-24T14:04:02Z • View Tweet: http://twitter.com/dcunni/statuses/3512931568

@moon (paul mooney)
It's about community participation and listening RT @annekeseley #CRMe09 @pgreenbe @moon How do you speak and tweet at the same time?

ID: 3512981669 • Published 2009-08-24T14:07:10Z • View Tweet: http://twitter.com/moon/statuses/3512981669

@sugarclint (Clint Oram)
in NYC for CRM Evolution show. Looking forward to a great show! http://bit.ly/ONWb1 #CRMe09 #SugarCRM

ID: 3513023227 • Published 2009-08-24T14:09:49Z • View Tweet: http://twitter.com/sugarclint/statuses/3513023227

@mwthomasSCRM (mwthomas)
RT @jesus_hoyos: The social customer controls the conversation, but does not control your business. Remember that. (@pgreenbe #crme09)

ID: 3513030201 • Published 2009-08-24T14:10:15Z • View Tweet: http://twitter.com/mwthomasSCRM/statuses/3513030201

@nestormarquez (Nestor Marquez)
Bad customer service can go viral #CRMe09 united-guitar video had 5m views via @pgreenbe RT @jesus_hoyos

ID: 3513050139 • Published 2009-08-24T14:11:30Z • View Tweet: http://twitter.com/nestormarquez/statuses/3513050139

@mwthomasSCRM (mwthomas)
I will be Moderating a Social CRM panel and presenting Mobile marketing/messaging Wed am at the CRM Evolution conference come say hi #crme09

ID: 3513071561 • Published 2009-08-24T14:12:48Z • View Tweet: http://twitter.com/mwthomasSCRM/statuses/3513071561

@nestormarquez (Nestor Marquez)
Member communities reach more internet users than email - Nielsen via @pgreenbe #CRMe09

ID: 3513087736 • Published 2009-08-24T14:13:44Z • View Tweet: http://twitter.com/nestormarquez/statuses/3513087736

@sdholakia (Sanjay Dholakia)
At dcrm conference listening to @pgreenbe talk about social revolution and impact on business. #scrm #crme09

ID: 3513152191 • Published 2009-08-24T14:17:49Z • View Tweet: http://twitter.com/sdholakia/statuses/3513152191

@laurenmizzou (Lauren McKay)
I'm tweeting from the #crme09 session "Building the Economic Case for Loyalty" - Howard Lax, Harris Interactive

ID: 3513162575 • Published 2009-08-24T14:18:28Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3513162575

@laurenmizzou (Lauren McKay)
Everyone likes to have satisfied customers. BUT Satisfaction is often not an economic rationale. #crme09

ID: 3513197250 • Published 2009-08-24T14:20:40Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3513197250

@GRCinfo (Mary Kurek)
RT @mkrigsman: CRM: If customers like u they stay. If not, they leave.(@pgreenbe #crme09) but now, it takes more than good cs

ID: 3513227433 • Published 2009-08-24T14:22:34Z • View Tweet: http://twitter.com/GRCinfo/statuses/3513227433

@laurenmizzou (Lauren McKay)
Reference 2 Howard Schultz, Starbucks "We sell a coffee-based experience." The product is mundane-the experience doesn't have to be. #crme09

ID: 3513250199 • Published 2009-08-24T14:24:01Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3513250199

@GRCinfo (Mary Kurek)
RT @mkrigsman: Customers are no longer just transactions. Getting them to be your advocate is now the goal. (@pgreenbe #crme09) nsiteful

ID: 3513258521 • Published 2009-08-24T14:24:32Z • View Tweet: http://twitter.com/GRCinfo/statuses/3513258521

@gregtjoy (Greg Joy)
RT LithiumTechMedia Alert: CMO to Present at CRM Evolution Conference #SCRM #CRMe09 http://bit.ly/aQMSH

ID: 3513305553 • Published 2009-08-24T14:27:30Z • View Tweet: http://twitter.com/gregtjoy/statuses/3513305553

@laurenmizzou (Lauren McKay)
So many factors determine corp. profitability. To say the more loyal customers are, the more profitable is very misleading. #crme09 -lax

ID: 3513336338 • Published 2009-08-24T14:29:28Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3513336338

@CustomerMgmtIQ (Blake Landau)
CRM in RealTime in Barton Goldenberg's session #CRME09

ID: 3513383464 • Published 2009-08-24T14:32:22Z • View Tweet: http://twitter.com/CustomerMgmtIQ/statuses/3513383464

@LithiumTech (Lithium Technologies)
RT @sdholakia At dcrm conference listening to @pgreenbe talk about social revolution and impact on business. #scrm #crme09

ID: 3513383991 • Published 2009-08-24T14:32:24Z • View Tweet: http://twitter.com/LithiumTech/statuses/3513383991

@bsdalton (Barry Dalton)
@drnatalie David Bridal -key benes for speech analytics @pgreenbe Can you share biz case results? thx #SCRM #CRMe09 #customerservice

ID: 3513395706 • Published 2009-08-24T14:33:08Z • View Tweet: http://twitter.com/bsdalton/statuses/3513395706

@LithiumTech (Lithium Technologies)
RT @pgreenbe At the Marriott Marquis with YG. Love the energy. At Broadway Lounge #crme09

ID: 3513406665 • Published 2009-08-24T14:33:49Z • View Tweet: http://twitter.com/LithiumTech/statuses/3513406665

@jesus_hoyos (jesus_hoyos)
Listening to Barton Goldenberg ...CRM is about processes...#CRMe09

ID: 3513450131 • Published 2009-08-24T14:36:31Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3513450131

@Compain (Ana Compain-Romero)
RT @laurenmizzou: Ref 2 Howard Schultz, Strbcks "We sell a coffee-based exp." The product is mundane-the experience doesn't have 2 B #crme09

ID: 3513450814 • Published 2009-08-24T14:36:33Z • View Tweet: http://twitter.com/Compain/statuses/3513450814

@LithiumTech (Lithium Technologies)
RT @drnatalie perhaps I should be a customer whisperer -- like horse whisperer... thx Paul :-) @pgreenbe #SCRM #CRMe09 #customerservice

ID: 3513456570 • Published 2009-08-24T14:36:55Z • View Tweet: http://twitter.com/LithiumTech/statuses/3513456570

@laurenmizzou (Lauren McKay)
Most times your most loyal customers use your most expensive channel. Ex: loyal bank customers use the branch. Ppl want high touch. #crme09

ID: 3513532300 • Published 2009-08-24T14:41:37Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3513532300

@KathyHerrmann (Kathy Herrmann)
RT @drnatalie: David's bridal has social network; 1st recruited those who hated them - cuz of their passion #SCRM #CRMe09 #customerservice

ID: 3513738976 • Published 2009-08-24T14:54:27Z • View Tweet: http://twitter.com/KathyHerrmann/statuses/3513738976

@davidoberry (David O'Berry)
RT @mkrigsman: In the social world, you can't just dump low-value customers cause they'll talk about you on the web (@pgreenbe #crme09)

ID: 3513765828 • Published 2009-08-24T14:56:02Z • View Tweet: http://twitter.com/davidoberry/statuses/3513765828

@apearson (Aaron Pearson)
RT @mkrigsman: The social customer controls the conversation, but does not control your business. Remember that. (@pgreenbe #crme09)

ID: 3513912321 • Published 2009-08-24T15:04:38Z • View Tweet: http://twitter.com/apearson/statuses/3513912321

@KathyHerrmann (Kathy Herrmann)
RT @drnatalie: fastest growing sector 4 internet use is communities & blog site Source: Nielsen @pgreenbe #SCRM #CRMe09 #customerservice

ID: 3513945869 • Published 2009-08-24T15:06:39Z • View Tweet: http://twitter.com/KathyHerrmann/statuses/3513945869

@nozuan (nozuan)
Eco @jesus_hoyos:The social customer controls the conversation, but does not control your business. Remember that. (@pgreenbe #crme09)

ID: 3513947538 • Published 2009-08-24T15:06:45Z • View Tweet: http://twitter.com/nozuan/statuses/3513947538

@jr_corona (José Ramón Corona)
RT @jesus_hoyos: Listening to Barton Goldenberg ...CRM is about processes...#CRMe09

ID: 3513950474 • Published 2009-08-24T15:06:55Z • View Tweet: http://twitter.com/jr_corona/statuses/3513950474

@kitson (Josh Weinberger)
RT @CRMe09: Social customer will continue aggressively conversing (@pgreenbe) [As will the social #CRMe09 attendees!-j] #scrm #crm

ID: 3513998382 • Published 2009-08-24T15:09:46Z • View Tweet: http://twitter.com/kitson/statuses/3513998382

@AskCRMA (Art Hall)
Here we go...about to take the stage#CRME09

ID: 3514041841 • Published 2009-08-24T15:12:18Z • View Tweet: http://twitter.com/AskCRMA/statuses/3514041841

@kitson (Josh Weinberger)
Yes, @rwang0 @kmcneel: Insight's tough+we all do it differently: Good case for making insight a competitive differentiator #CRMe09

ID: 3514075885 • Published 2009-08-24T15:14:19Z • View Tweet: http://twitter.com/kitson/statuses/3514075885

@dealarchitect (Vinnie Mirchandani)
#CRMe09 Greenberg is right on about customer advocates. But once they are advocates, don;t take them for granted. http://tinyurl.com/lf2mz5

ID: 3514129645 • Published 2009-08-24T15:17:30Z • View Tweet: http://twitter.com/dealarchitect/statuses/3514129645

@prem_k (Prem Kumar Aparanji)
@Marc_Meyer Sentiment analysis is by no means close 2 where it needs to be, but ... http://twurl.nl/65hb3h #scrm #crme09

ID: 3514161780 • Published 2009-08-24T15:19:25Z • View Tweet: http://twitter.com/prem_k/statuses/3514161780

@Lager (Marshall Lager)
#crme09 odd that the crm exhibits are still setting up. #stek09 in full swing.

ID: 3514245704 • Published 2009-08-24T15:24:29Z • View Tweet: http://twitter.com/Lager/statuses/3514245704

@Fireefly (Melanie Vigil)
RT @LithiumTech For the uninitiated, a tweetup is a physical gathering of people who arrive...more: http://bit.ly/1CeUNI #SCRM #CRMe09

ID: 3514252857 • Published 2009-08-24T15:24:55Z • View Tweet: http://twitter.com/Fireefly/statuses/3514252857

@jesus_hoyos (jesus_hoyos)
I just became a member of the Twub for #crme09 at http://twubs.com/crme09

ID: 3514285228 • Published 2009-08-24T15:26:48Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3514285228

@Fireefly (Melanie Vigil)
RT @LithiumTech Media Alert: CMO to Present at CRM Evolution Conference #SCRM #CRMe09 http://bit.ly/aQMSH

ID: 3514286320 • Published 2009-08-24T15:26:51Z • View Tweet: http://twitter.com/Fireefly/statuses/3514286320

@arisbourg (Alain Risbourg)
RT @rwang0 RT @CRMe09 @pgreenbe Aug09 @CRM: http://sn.im/0809conn Managing social custs for Profit<<Cust Lifetime Value & Cust Referral Val

ID: 3514290627 • Published 2009-08-24T15:27:06Z • View Tweet: http://twitter.com/arisbourg/statuses/3514290627

@kitson (Josh Weinberger)
RT @jesus_hoyos: I just became a member of the Twub for #CRMe09 at http://twubs.com/crme09

ID: 3514309108 • Published 2009-08-24T15:28:11Z • View Tweet: http://twitter.com/kitson/statuses/3514309108

@ginavon (ginavon)
RT @crm Since it just hit the wires: @CRM Magazine Announces Winners of 2009 #CRM Market Awards http://sn.im/dcrm0824b #CRMe09

ID: 3514319978 • Published 2009-08-24T15:28:49Z • View Tweet: http://twitter.com/ginavon/statuses/3514319978

@Lager (Marshall Lager)
#crme09 my mistake -- crm show floor doesn't open til 5 pm. HT @kitson for setting me straight.

ID: 3514428953 • Published 2009-08-24T15:35:16Z • View Tweet: http://twitter.com/Lager/statuses/3514428953

@darrylflores (Darryl Flores)
Dimension Data announces findings of speech based customer service today at #CRME09 http://bit.ly/JKBkv #customerservice

ID: 3514437433 • Published 2009-08-24T15:35:46Z • View Tweet: http://twitter.com/darrylflores/statuses/3514437433

@wcheng86 (Wayne Cheng)
RT @LithiumTech Media Alert: CMO to Present at CRM Evolution Conference #SCRM #CRMe09 http://bit.ly/aQMSH

ID: 3514539175 • Published 2009-08-24T15:41:54Z • View Tweet: http://twitter.com/wcheng86/statuses/3514539175

@crmlatino (CRM en Latinoamerica)
Evento de CRM Evolution #CRMe09 y mi nuevo microblog en Ingles: Estoy en NYC en el evento de CRM Evolution. El m.. http://bit.ly/EXO0m

ID: 3514545860 • Published 2009-08-24T15:42:19Z • View Tweet: http://twitter.com/crmlatino/statuses/3514545860

@randysaunders (Randy Saunders)
Art Hall says "SMB and mid-market contact center practice leaders feel underserved and disadvantaged when pursuing new technology" #CRMe09

ID: 3514616281 • Published 2009-08-24T15:46:35Z • View Tweet: http://twitter.com/randysaunders/statuses/3514616281

@blairplez (Blair Pleasant)
@rwang0 are crme09 and STEK09 colocated? that's a lot of people using that lousy elevator

ID: 3514617754 • Published 2009-08-24T15:46:41Z • View Tweet: http://twitter.com/blairplez/statuses/3514617754

@abneedles (Adam Needles)
In NYC this week for @CRMEvolution MON -WED. Looking forward to some great dialogue around CRM and marketing automation. #CRME09

ID: 3514635512 • Published 2009-08-24T15:47:47Z • View Tweet: http://twitter.com/abneedles/statuses/3514635512

@CRMe09 (CRM Evolution 2009)
RT @blairplez: @rwang0 are #CRMe09 and #STEK09 colocated? That's a lot of people using that lousy elevator. [In fact, we are! ^JW]

ID: 3514657666 • Published 2009-08-24T15:49:07Z • View Tweet: http://twitter.com/CRMe09/statuses/3514657666

@SpeechTech (SpeechTech Magazine)
Attendees:Get a $15 GC NOW! 1st 10 find our sign on the 6th Fl & show us this Tweet. Sponsored by Contact Solutions #STEK09 #CRMe09

ID: 3514749517 • Published 2009-08-24T15:54:39Z • View Tweet: http://twitter.com/SpeechTech/statuses/3514749517

@mkrigsman (Michael Krigsman)
Wonderful chat with @rwang0 about the inner dynamics causing IT and CRM failures. I call him Mr. Knowledge. #ITfail #crme09

ID: 3514863043 • Published 2009-08-24T16:01:08Z • View Tweet: http://twitter.com/mkrigsman/statuses/3514863043

@ekolsky (Esteban Kolsky)
Great meeting alal the "Virtual" people at #CRMe09. Now Blogging @pgreenbe keynote, up soon

ID: 3514927489 • Published 2009-08-24T16:04:34Z • View Tweet: http://twitter.com/ekolsky/statuses/3514927489

@sdholakia (Sanjay Dholakia)
Now listening to Brian Komar on how influencers drove change and Obama campaign #scrm advancing American politics. #crme09 #scrm

ID: 3514953258 • Published 2009-08-24T16:05:57Z • View Tweet: http://twitter.com/sdholakia/statuses/3514953258

@bostonkayakguy (bostonkayakguy)
RT @crm Since it just hit the wires: @CRM Magazine Announces Winners of 2009 #CRM Market Awards http://sn.im/dcrm0824b #CRMe09

ID: 3514983698 • Published 2009-08-24T16:07:36Z • View Tweet: http://twitter.com/bostonkayakguy/statuses/3514983698

@crm (CRM magazine)
Many of the points in #CRMe09 chair @pgreenbe's keynote appear in his @CRM columns -- we'll link to a few of them here.

ID: 3514989581 • Published 2009-08-24T16:07:57Z • View Tweet: http://twitter.com/crm/statuses/3514989581

@crm (CRM magazine)
Collaboration: The ''C'' in CRM, by @pgreenbe http://sn.im/0108vp10 CRM is changing, and you better change with it. #CRMe09

ID: 3515053239 • Published 2009-08-24T16:11:26Z • View Tweet: http://twitter.com/crm/statuses/3515053239

@crm (CRM magazine)
Everything Is Social, @pgreenbe http://sn.im/0308conn Social networks, social frameworks, social platforms. #CRMe09 #scrm

ID: 3515073780 • Published 2009-08-24T16:12:32Z • View Tweet: http://twitter.com/crm/statuses/3515073780

@crm (CRM magazine)
A Company Like Me, @pgreenbe http://sn.im/0708conn Only a special kind of organization can make a personal connection. #CRMe09 #scrm

ID: 3515087710 • Published 2009-08-24T16:13:14Z • View Tweet: http://twitter.com/crm/statuses/3515087710

@crm (CRM magazine)
Gather the Tools for Customer Engagement, @pgreenbe http://sn.im/1108conn Social media is changing the face of #CRM. #CRMe09 #scrm

ID: 3515095915 • Published 2009-08-24T16:13:40Z • View Tweet: http://twitter.com/crm/statuses/3515095915

@crm (CRM magazine)
Life in the Fast Lane of Context, @pgreenbe http://sn.im/0109conn Providing an experience requires you to understand customers. #CRMe09

ID: 3515110604 • Published 2009-08-24T16:14:27Z • View Tweet: http://twitter.com/crm/statuses/3515110604

@crm (CRM magazine)
Social Customers Want to Engage, @pgreenbe http://sn.im/0409conn But are you prepared to let them? #CRMe09 #scrm #crm

ID: 3515118372 • Published 2009-08-24T16:14:53Z • View Tweet: http://twitter.com/crm/statuses/3515118372

@crm (CRM magazine)
Managing Social Customers for Profit, @pgreenbe http://sn.im/0809conn Reassessing an industry metric. #CRMe09 #scrm #CLV #CRM

ID: 3515137359 • Published 2009-08-24T16:15:52Z • View Tweet: http://twitter.com/crm/statuses/3515137359

@Lager (Marshall Lager)
#crme09 has anybody seen @brentleary yet?

ID: 3515146668 • Published 2009-08-24T16:16:23Z • View Tweet: http://twitter.com/Lager/statuses/3515146668

@davidehrhorn (davidehrhorn)
RT @LithiumTech Media Alert: CMO to Present at CRM Evolution Conference #SCRM #CRMe09 http://bit.ly/aQMSH

ID: 3515231372 • Published 2009-08-24T16:20:56Z • View Tweet: http://twitter.com/davidehrhorn/statuses/3515231372

@CRMe09 (CRM Evolution 2009)
@cmusico We need a few sessions on Employee Relationship Management up in this joint.

ID: 3515235507 • Published 2009-08-24T16:21:10Z • View Tweet: http://twitter.com/CRMe09/statuses/3515235507

@davidehrhorn (davidehrhorn)
RT @LithiumTech For the uninitiated, a tweetup is a physical gathering of people who arrive...more: http://bit.ly/1CeUNI #SCRM #CRMe09

ID: 3515240767 • Published 2009-08-24T16:21:26Z • View Tweet: http://twitter.com/davidehrhorn/statuses/3515240767

@sapcrm (SAP CRM)
RT @crm: Everything Is Social, @pgreenbe http://sn.im/0308conn Social networks, social frameworks, social platforms. #CRMe09 #scrm

ID: 3515266309 • Published 2009-08-24T16:22:49Z • View Tweet: http://twitter.com/sapcrm/statuses/3515266309

@kkorton (kkorton)
RT @LithiumTech Media Alert: CMO to Present at CRM Evolution Conference #SCRM #CRMe09 http://bit.ly/aQMSH

ID: 3515320709 • Published 2009-08-24T16:25:45Z • View Tweet: http://twitter.com/kkorton/statuses/3515320709

@TweetCRM (Tweet CRM)
Evento de CRM Evolution #CRMe09 y mi nuevo microblog en Ingles http://bit.ly/EXO0m

ID: 3515325261 • Published 2009-08-24T16:26:00Z • View Tweet: http://twitter.com/TweetCRM/statuses/3515325261

@mjayliebs (Mitch Lieberman)
Good to catch-up live with @jesus_hoyas @pgreenbe @ekolsky @lager @drnatalie @mkrigsman - still a few more folks to catch-up with #crme09

ID: 3515472688 • Published 2009-08-24T16:33:49Z • View Tweet: http://twitter.com/mjayliebs/statuses/3515472688

@drnatalie (Natalie Petouhoff)
#CRMe09 having lunch with UCLA grad students in MBA program talking about SMB's #SCRM #customerservice

ID: 3515475117 • Published 2009-08-24T16:33:57Z • View Tweet: http://twitter.com/drnatalie/statuses/3515475117

@AskCRMA (Art Hall)
Great to see Blake Landau@CustomerManagementIQ at #CRME09

ID: 3515516179 • Published 2009-08-24T16:36:07Z • View Tweet: http://twitter.com/AskCRMA/statuses/3515516179

@mjayliebs (Mitch Lieberman)
I just became a member of the Twub for #crme09 at http://twubs.com/crme09

ID: 3515527833 • Published 2009-08-24T16:36:45Z • View Tweet: http://twitter.com/mjayliebs/statuses/3515527833

@drnatalie (Natalie Petouhoff)
#CRMe09 listening to autonomy on speechtek for #SCRM - how many CEO's have listened 2 customer conversations #customerservice #cctr

ID: 3515533874 • Published 2009-08-24T16:37:05Z • View Tweet: http://twitter.com/drnatalie/statuses/3515533874

@AskCRMA (Art Hall)
My man Mariano Tan@Teletech is up next at #CRME09

ID: 3515543755 • Published 2009-08-24T16:37:37Z • View Tweet: http://twitter.com/AskCRMA/statuses/3515543755

@drnatalie (Natalie Petouhoff)
#CRMe09 speech analytics does the heavy lifting - puts calls into topic buckets - analyze trends in contact center #customerservice #cctr

ID: 3515555641 • Published 2009-08-24T16:38:16Z • View Tweet: http://twitter.com/drnatalie/statuses/3515555641

@ekolsky (Esteban Kolsky)
Great meeting @jesus_hoyos at #CRMe09... he has a great knowledge of CRM and how it applies to LatAm

ID: 3515577965 • Published 2009-08-24T16:39:29Z • View Tweet: http://twitter.com/ekolsky/statuses/3515577965

@ekolsky (Esteban Kolsky)
@drnatalie speech analytics does that - when it works (less than 3% of the times) #CRMe09 #customerservice #cctr

ID: 3515583494 • Published 2009-08-24T16:39:46Z • View Tweet: http://twitter.com/ekolsky/statuses/3515583494

@mjayliebs (Mitch Lieberman)
RT @ekolsky: Great meeting @jesus_hoyos at #CRMe09... he has a great knowledge of CRM and how it applies to LatAm | Agreed - good to meet!

ID: 3515642434 • Published 2009-08-24T16:42:54Z • View Tweet: http://twitter.com/mjayliebs/statuses/3515642434

@drnatalie (Natalie Petouhoff)
RT @ekolsky: @drnatalie speech analytics does that -when it works (less than 3% of the times) #CRMe09 #customerservice #cctr-THAT's NOT good

ID: 3515651748 • Published 2009-08-24T16:43:25Z • View Tweet: http://twitter.com/drnatalie/statuses/3515651748

@drnatalie (Natalie Petouhoff)
if customers are yelling "cancel my account" supervisor is alerted to help #SCRM CRMe09 #customerservice #cctr

ID: 3515691149 • Published 2009-08-24T16:45:30Z • View Tweet: http://twitter.com/drnatalie/statuses/3515691149

@drnatalie (Natalie Petouhoff)
speech tech has ability 2 auto fill the fields -address, name so don't have to repeat what U said or keyed in #SCRM #CRMe09 #customerservice

ID: 3515727182 • Published 2009-08-24T16:47:26Z • View Tweet: http://twitter.com/drnatalie/statuses/3515727182

@mjayliebs (Mitch Lieberman)
#CRMe09 listening to autonomy, interesting not yet sold on real-time interupt for call,...hmmmm... #crme09 http://twubs.com/crme09

ID: 3515749534 • Published 2009-08-24T16:48:38Z • View Tweet: http://twitter.com/mjayliebs/statuses/3515749534

@drnatalie (Natalie Petouhoff)
autonomy is UK co- also in CA; speech fits into enterprise search; electronic discovery; #SCRM #CRMe09 #customerservice

ID: 3515750192 • Published 2009-08-24T16:48:40Z • View Tweet: http://twitter.com/drnatalie/statuses/3515750192

@Lager (Marshall Lager)
#crme09 just finishing lunch spons by #autonomy. Learned uses for speech analytics I hadn't thought of.

ID: 3515758130 • Published 2009-08-24T16:49:06Z • View Tweet: http://twitter.com/Lager/statuses/3515758130

@drnatalie (Natalie Petouhoff)
autonomy does audio indexing with confidence scores for accuracy & audio finger printing #SCRM #CRMe09 #customerservice

ID: 3515774006 • Published 2009-08-24T16:49:58Z • View Tweet: http://twitter.com/drnatalie/statuses/3515774006

@drnatalie (Natalie Petouhoff)
audio finger printing for password reset- call that is often in call centers #SCRM #CRMe09 #customerservice

ID: 3515786946 • Published 2009-08-24T16:50:38Z • View Tweet: http://twitter.com/drnatalie/statuses/3515786946

@bostonkayakguy (bostonkayakguy)
RT @drnatalie: fastest growing sector 4 internet use is communities & blog site Source: Nielsen @pgreenbe #SCRM #CRMe09 #customerservice

ID: 3515794769 • Published 2009-08-24T16:51:02Z • View Tweet: http://twitter.com/bostonkayakguy/statuses/3515794769

@drnatalie (Natalie Petouhoff)
autonomy will demos in their booth on tuesday voice discovery - can play with it #SCRM #CRMe09 #customerservice

ID: 3515808286 • Published 2009-08-24T16:51:44Z • View Tweet: http://twitter.com/drnatalie/statuses/3515808286

@ekolsky (Esteban Kolsky)
@drnatalie much longer than 140 chars, but mostly accents, use of words (bad vs bad), ppl understanding #CRMe09 #customerservice #cctr #SCRM

ID: 3515880082 • Published 2009-08-24T16:55:31Z • View Tweet: http://twitter.com/ekolsky/statuses/3515880082

@mkrigsman (Michael Krigsman)
Thinking about the collective intelligence and the crowdsourcing part of my talk on CRM failure today at #crme09. #ITfail

ID: 3515922350 • Published 2009-08-24T16:57:43Z • View Tweet: http://twitter.com/mkrigsman/statuses/3515922350

@BrazenCareerist (Brazen Careerist)
Interesting Statistic RT @CRMe09: RT @Lager Gen Y is 1st gen to spend more time online than watching tv. 74 % of adults spend time online.

ID: 3516067778 • Published 2009-08-24T17:05:10Z • View Tweet: http://twitter.com/BrazenCareerist/statuses/3516067778

@BobFern (BobFern)
CRM Evolution & SpeechTEK content really strong this year #crme09

ID: 3516261617 • Published 2009-08-24T17:15:19Z • View Tweet: http://twitter.com/BobFern/statuses/3516261617

@kmcneel (Kate)
At #crme09 listneing to @btemkin, sitting with @dr_j.

ID: 3516309708 • Published 2009-08-24T17:17:51Z • View Tweet: http://twitter.com/kmcneel/statuses/3516309708

@bsdalton (Barry Dalton)
RT @drnatalie RT @ekolsky: why doesn't speech analytics work? #CRMe09 #customerservice #cctr #SCRM req more than 140 characters. luv to chat

ID: 3516316122 • Published 2009-08-24T17:18:11Z • View Tweet: http://twitter.com/bsdalton/statuses/3516316122

@sdholakia (Sanjay Dholakia)
Catching up on emails before Bruce Temkin @btemkin from Forrester talks about customer experience. #scrm #crme09

ID: 3516379213 • Published 2009-08-24T17:21:32Z • View Tweet: http://twitter.com/sdholakia/statuses/3516379213

@cust_forever (CustomersForever)
jesushoyos Evento de CRM Evolution #CRMe09 y mi nuevo microblog en Ingles: Estoy en NYC en el evento d.. http://bit.ly/EXO0m

ID: 3516442237 • Published 2009-08-24T17:24:54Z • View Tweet: http://twitter.com/cust_forever/statuses/3516442237

@kmcneel (Kate)
I enjoy listening to smart people talk passionately about their areas of expertise. @btemkin #crme09

ID: 3516457463 • Published 2009-08-24T17:25:43Z • View Tweet: http://twitter.com/kmcneel/statuses/3516457463

@laurenmizzou (Lauren McKay)
Hearing complaints about lack of recycling bins and wasted paper w/ the #crme09 program materials.

ID: 3516486014 • Published 2009-08-24T17:27:17Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3516486014

@LithiumTech (Lithium Technologies)
CRM Magazine Announces Winners of 2009 CRM Market Awards #scrm #crme09 http://bit.ly/ig7iN

ID: 3516508534 • Published 2009-08-24T17:28:32Z • View Tweet: http://twitter.com/LithiumTech/statuses/3516508534

@ekolsky (Esteban Kolsky)
listening to @btemkin talk about customer experience - very well done, good talk. will blog impressions later. #CRMe09

ID: 3516524762 • Published 2009-08-24T17:29:27Z • View Tweet: http://twitter.com/ekolsky/statuses/3516524762

@sdholakia (Sanjay Dholakia)
RT @LithiumTech CRM Magazine Announces Winners of 2009 CRM Market Awards #scrm #crme09 http://bit.ly/ig7iN

ID: 3516531031 • Published 2009-08-24T17:29:47Z • View Tweet: http://twitter.com/sdholakia/statuses/3516531031

@jesstsai (jesstsai)
In session @CRMe09: David Raab, "Benchmark Your Marketing Automation Against Industry Best Practices." #CRMe09

ID: 3516543064 • Published 2009-08-24T17:30:24Z • View Tweet: http://twitter.com/jesstsai/statuses/3516543064

@jesus_hoyos (jesus_hoyos)
Evento de CRM Evolution #CRMe09 y mi nuevo microblog en Ingles http://bit.ly/2cqenu

ID: 3516571790 • Published 2009-08-24T17:31:55Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3516571790

@jesstsai (jesstsai)
Love the unicorns, butterflies, and rainbows that accompany Raab's slide about marketing's "Best Practice Campaigns." #CRMe09

ID: 3516578830 • Published 2009-08-24T17:32:18Z • View Tweet: http://twitter.com/jesstsai/statuses/3516578830

@lylefong (Lyle Fong)
RT @LithiumTech: CRM Magazine announces winners of 2009 CRM Market Awards #scrm #crme09 http://bit.ly/ig7iN

ID: 3516589742 • Published 2009-08-24T17:32:54Z • View Tweet: http://twitter.com/lylefong/statuses/3516589742

@ekolsky (Esteban Kolsky)
RT @LithiumTech: CRM Magazine Announces Winners of 2009 CRM Market Awards #scrm #crme09 http://bit.ly/ig7iN (well done, right winners)

ID: 3516606358 • Published 2009-08-24T17:33:49Z • View Tweet: http://twitter.com/ekolsky/statuses/3516606358

@lostintheflog (Dan Ziman)
RT @LithiumTech: CRM Magazine Announces Winners of 2009 CRM Market Awards #scrm #crme09 http://bit.ly/ig7iN

ID: 3516608368 • Published 2009-08-24T17:33:56Z • View Tweet: http://twitter.com/lostintheflog/statuses/3516608368

@laurenmizzou (Lauren McKay)
Listening to a presentation by TeleTech a/b analyzing customer sat. Problem-to-Resolution sets a baseline of cSat scores. #crme09

ID: 3516621895 • Published 2009-08-24T17:34:41Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3516621895

@Manjeera (Manjeera P)
RT @LithiumTech CRM Magazine Announces Winners of 2009 CRM Market Awards #scrm #crme09 http://bit.ly/ig7iN

ID: 3516650627 • Published 2009-08-24T17:36:14Z • View Tweet: http://twitter.com/Manjeera/statuses/3516650627

@JohnFMoore (John Moore)
RT @ekolsky: RT @LithiumTech: CRM Mag Winners 2009 CRM Market Awards #scrm #crme09 http://bit.ly/ig7iN (well done, right winners) | Agreed

ID: 3516664770 • Published 2009-08-24T17:37:00Z • View Tweet: http://twitter.com/JohnFMoore/statuses/3516664770

@laurenmizzou (Lauren McKay)
customer satisfaction = resolution - dissatisfiers + differentiators. #crme09

ID: 3516737966 • Published 2009-08-24T17:40:59Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3516737966

@jesstsai (jesstsai)
Raab not surprised that no one in the room does A/B, multivariate testing, let alone has "good" testing processes #CRMe09

ID: 3516738467 • Published 2009-08-24T17:41:01Z • View Tweet: http://twitter.com/jesstsai/statuses/3516738467

@jesus_hoyos (jesus_hoyos)
At the #CRMe09 Conference in NYC and welcome to my microblog in English http://bit.ly/tPAsf

ID: 3516758096 • Published 2009-08-24T17:42:06Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3516758096

@mich8elwu (Michael Wu)
RT @LithiumTech Media Alert: CMO to Present at CRM Evolution Conference #SCRM #CRMe09 http://bit.ly/aQMSH

ID: 3516760403 • Published 2009-08-24T17:42:12Z • View Tweet: http://twitter.com/mich8elwu/statuses/3516760403

@laurenmizzou (Lauren McKay)
The easiest [cSat] factor to manage is time. Dead air or inactive time is always perceived to be longer in duration than active time #crme09

ID: 3516786980 • Published 2009-08-24T17:43:39Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3516786980

@kmcneel (Kate)
@btemkin: customer experience is about consistently delivering on brand message. Assuming brand message resonates with customers #crme09

ID: 3516830002 • Published 2009-08-24T17:45:58Z • View Tweet: http://twitter.com/kmcneel/statuses/3516830002

@abneedles (Adam Needles)
Looking forward to meeting up with @CRMOutsiders @jesus_hoyos @draab and others at @CRMEvolution this afternoon. #CRMe09

ID: 3516850683 • Published 2009-08-24T17:47:04Z • View Tweet: http://twitter.com/abneedles/statuses/3516850683

@CustomerMgmtIQ (Blake Landau)
RT @ekolsky: RT @LithiumTech: CRM Magazine Announces Winners of 2009 CRM Market Awards #scrm #crme09 http://bit.ly/ig7iN (well done, rt ...

ID: 3516861529 • Published 2009-08-24T17:47:39Z • View Tweet: http://twitter.com/CustomerMgmtIQ/statuses/3516861529

@jesstsai (jesstsai)
"attitude of continuous improvement" - not tech, but focus, determination, attn to detail = the most important best practices - Raab #CRMe09

ID: 3516916911 • Published 2009-08-24T17:50:38Z • View Tweet: http://twitter.com/jesstsai/statuses/3516916911

@solvis (Solvis Consulting)
RT @ekolsky: RT @LithiumTech: CRM Magazine Announces Winners of 2009 CRM Market Awards #scrm #crme09 http://bit.ly/ig7iN

ID: 3516946266 • Published 2009-08-24T17:52:14Z • View Tweet: http://twitter.com/solvis/statuses/3516946266

@jesstsai (jesstsai)
New rules for sales & marketing management (check out resource section on www.RaabGuide.com) #CRMe09

ID: 3516972832 • Published 2009-08-24T17:53:41Z • View Tweet: http://twitter.com/jesstsai/statuses/3516972832

@jesus_hoyos (jesus_hoyos)
Had a great meeting with Ed Sullivan from @radian6 at #CRMe09...

ID: 3517006448 • Published 2009-08-24T17:55:30Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3517006448

@salesforcenews (salesforce.com)
RT @crm: Since it just hit the wires: @CRM Magazine Announces Winners of 2009 #CRM Market Awards http://sn.im/dcrm0824b #CRMe09 #salesforce

ID: 3517052756 • Published 2009-08-24T17:58:01Z • View Tweet: http://twitter.com/salesforcenews/statuses/3517052756

@Dieds (Tom Diederich)
RT @LithiumTech Media Alert: CMO to Present at CRM Evolution Conference #SCRM #CRMe09 http://bit.ly/aQMSH

ID: 3517063613 • Published 2009-08-24T17:58:36Z • View Tweet: http://twitter.com/Dieds/statuses/3517063613

@hkotadia (Dr. Harish Kotadia)
RT @kmcneel: I enjoy listening to smart people talk passionately about their areas of expertise. @btemkin #crme09 #sCRM #analytics

ID: 3517082394 • Published 2009-08-24T17:59:37Z • View Tweet: http://twitter.com/hkotadia/statuses/3517082394

@salesforcenews (salesforce.com)
congrats to NBC Universal for receiving a CRM Elite Award from CRM Magazine for their use of #salesforce http://ow.ly/l8YQ #CRMe09

ID: 3517117465 • Published 2009-08-24T18:01:24Z • View Tweet: http://twitter.com/salesforcenews/statuses/3517117465

@AskCRMA (Art Hall)
P Greenberg's wife "thinks" I am handsome. This news tops all news at #CRME09

ID: 3517126256 • Published 2009-08-24T18:01:52Z • View Tweet: http://twitter.com/AskCRMA/statuses/3517126256

@sapcrm (SAP CRM)
@jesus_hoyos Great meeting with you this morning - here's a video of SimplyBox within SAP CRM - http://bit.ly/ZexO5 #CRMe09

ID: 3517157781 • Published 2009-08-24T18:03:33Z • View Tweet: http://twitter.com/sapcrm/statuses/3517157781

@salesforcenews (salesforce.com)
congrats to ShipServ for winning a CRM Elite Award from CRM Mag for using #Marketo, #salesforce & social media http://ow.ly/l91q #CRMe09

ID: 3517181608 • Published 2009-08-24T18:04:48Z • View Tweet: http://twitter.com/salesforcenews/statuses/3517181608

@jr_corona (José Ramón Corona)
RT @jesus_hoyos: Had a great meeting with Ed Sullivan from @radian6 at #CRMe09...

ID: 3517249053 • Published 2009-08-24T18:08:25Z • View Tweet: http://twitter.com/jr_corona/statuses/3517249053

@CustomerMgmtIQ (Blake Landau)
RT @sapcrm: RT @crm: Everything Is Social, @pgreenbe http://sn.im/0308conn Social networks, social frameworks, social platforms. #CRMe09 ...

ID: 3517249012 • Published 2009-08-24T18:08:25Z • View Tweet: http://twitter.com/CustomerMgmtIQ/statuses/3517249012

@sdholakia (Sanjay Dholakia)
A dynamic presentation by @btemkin with many insights on differentiation thru customer experience. #crme09 #scrm

ID: 3517264460 • Published 2009-08-24T18:09:15Z • View Tweet: http://twitter.com/sdholakia/statuses/3517264460

@CRMOutsiders (CRM Outsiders)
About to check out SugarCRM co-founder Clint Oram's preso #crme09

ID: 3517280772 • Published 2009-08-24T18:10:08Z • View Tweet: http://twitter.com/CRMOutsiders/statuses/3517280772

@ekolsky (Esteban Kolsky)
catching the @lithiumtech presentation with their CMO Sanjat Dholakia #CRMe09

ID: 3517350629 • Published 2009-08-24T18:13:49Z • View Tweet: http://twitter.com/ekolsky/statuses/3517350629

@XactlyCorp (Xactly Corporation)
@xactlycorp beats out competition to win @CRM 2009 CRM Market Award for Incentive Management http://bit.ly/vpj6S #CRMe09

ID: 3517355016 • Published 2009-08-24T18:14:03Z • View Tweet: http://twitter.com/XactlyCorp/statuses/3517355016

@CRMOutsiders (CRM Outsiders)
Clint is giving an overview if Sugar's social CRM capabilities - Linked-n connector, Hoover's & Jigsaw data merge etc. #crme09

ID: 3517393528 • Published 2009-08-24T18:16:06Z • View Tweet: http://twitter.com/CRMOutsiders/statuses/3517393528

@JohnFMoore (John Moore)
RT @ekolsky: catching the @lithiumtech presentation with their CMO Sanjat Dholakia #CRMe09 | Looking for your insights

ID: 3517421032 • Published 2009-08-24T18:17:36Z • View Tweet: http://twitter.com/JohnFMoore/statuses/3517421032

@CRMOutsiders (CRM Outsiders)
Sugar's Twitter integration: monitor contacts, trends, topics right inside CRM system for reporting #crme09

ID: 3517431422 • Published 2009-08-24T18:18:11Z • View Tweet: http://twitter.com/CRMOutsiders/statuses/3517431422

@kitson (Josh Weinberger)
Big congrats to the 2009 @CRM Influential Leaders: Newly independent @jowyang; @GuyKawasaki; @socialtext's @ross (1of3) #CRMe09

ID: 3517446491 • Published 2009-08-24T18:19:02Z • View Tweet: http://twitter.com/kitson/statuses/3517446491

@ericjacques (Eric Jacques)
RT @drnatalie #CRMe09 listening 2 autonomy on speechtek 4 #SCRM - how many CEO's have listened 2 customer conversations? < Not Enough!

ID: 3517450750 • Published 2009-08-24T18:19:16Z • View Tweet: http://twitter.com/ericjacques/statuses/3517450750

@CRMOutsiders (CRM Outsiders)
Clints definition of social crm - interacting with the customer on the customer's terms #crme09

ID: 3517463368 • Published 2009-08-24T18:19:58Z • View Tweet: http://twitter.com/CRMOutsiders/statuses/3517463368

@glenyou (Glen You)
Contact Center SME - Identity Theft Protection and Voice Biometrics Partnership Checklist http://su.pr/1TiiZY #STEK09 #CRMe09 #CEO #CISO

ID: 3517477130 • Published 2009-08-24T18:20:41Z • View Tweet: http://twitter.com/glenyou/statuses/3517477130

@processblitz (Processblitz)
RT @jr_corona: RT @jesus_hoyos: Had a great meeting with Ed Sullivan from @radian6 at #CRMe09...

ID: 3517485598 • Published 2009-08-24T18:21:09Z • View Tweet: http://twitter.com/processblitz/statuses/3517485598

@processblitz (Processblitz)
RT @solvis: RT @ekolsky: RT @LithiumTech: CRM Magazine Announces Winners of 2009 CRM Market Awards #scrm #crme09 http://bit.ly/ig7iN

ID: 3517490750 • Published 2009-08-24T18:21:26Z • View Tweet: http://twitter.com/processblitz/statuses/3517490750

@processblitz (Processblitz)
RT @jesus_hoyos: At the #CRMe09 Conference in NYC and welcome to my microblog in English http://bit.ly/tPAsf

ID: 3517495721 • Published 2009-08-24T18:21:43Z • View Tweet: http://twitter.com/processblitz/statuses/3517495721

@kitson (Josh Weinberger)
Big congrats to 2009 @CRM Influential Leaders: Oracle's Anthony Lye @alOracleCRM; @chrisbrogan; @marcbenioff #sfdc (2of3) #CRMe09

ID: 3517506628 • Published 2009-08-24T18:22:19Z • View Tweet: http://twitter.com/kitson/statuses/3517506628

@jesstsai (jesstsai)
OH: how social media came to be -- "boys shoot things and girls are social" #CRMe09

ID: 3517519317 • Published 2009-08-24T18:23:01Z • View Tweet: http://twitter.com/jesstsai/statuses/3517519317

@SpeechTech (SpeechTech Magazine)
RT @jesstsai OH: how social media came to be -- "boys shoot things and girls are social" #CRMe09 #stek09 [zing!]

ID: 3517569203 • Published 2009-08-24T18:25:46Z • View Tweet: http://twitter.com/SpeechTech/statuses/3517569203

@CRMOutsiders (CRM Outsiders)
Paul Briggs of Blackberry on mobile crm: 10 years of crm on the device #crme09

ID: 3517574633 • Published 2009-08-24T18:26:04Z • View Tweet: http://twitter.com/CRMOutsiders/statuses/3517574633

@CRMOutsiders (CRM Outsiders)
Re: blackberry and mobile crm - what about the browser-based mobile crm systems? No need for maintenance on device #crme09

ID: 3517652455 • Published 2009-08-24T18:30:19Z • View Tweet: http://twitter.com/CRMOutsiders/statuses/3517652455

@CBSugarCRM (Colin Beasty)
great preso by Bruce Temkin on the customer experience #crme09

ID: 3517656859 • Published 2009-08-24T18:30:32Z • View Tweet: http://twitter.com/CBSugarCRM/statuses/3517656859

@lningram (Lauren N. Ingram)
We win :D --> @CRM Magazine Announces Winners of 2009 #CRM Market Awards http://sn.im/dcrm0824b #CRMe09 #salesforce (RT @salesforcenews )

ID: 3517682433 • Published 2009-08-24T18:31:54Z • View Tweet: http://twitter.com/lningram/statuses/3517682433

@CRMOutsiders (CRM Outsiders)
CRN apps one of tops business apps on Blackberry AppWorld #crme09

ID: 3517684724 • Published 2009-08-24T18:32:03Z • View Tweet: http://twitter.com/CRMOutsiders/statuses/3517684724

@Ed_Sullivan (Ed Sullivan)
At a good overview of Lithium's socialCRM. Had some interesting stats that I will have to tweet later. #crme09 #scrm

ID: 3517750764 • Published 2009-08-24T18:35:42Z • View Tweet: http://twitter.com/Ed_Sullivan/statuses/3517750764

@GRCinfo (Mary Kurek)
RT @mkrigsman: "Data doesn't substitute for insight" -- you better believe it, mama (@pgreenbe #crme09)

ID: 3517754887 • Published 2009-08-24T18:35:56Z • View Tweet: http://twitter.com/GRCinfo/statuses/3517754887

@ekolsky (Esteban Kolsky)
Good stats, case studies of successful communities - and a good presenter! @lithiumtech #CRMe09 (will blog summary later)

ID: 3517761529 • Published 2009-08-24T18:36:17Z • View Tweet: http://twitter.com/ekolsky/statuses/3517761529

@CRMOutsiders (CRM Outsiders)
23% of surveyed sales people access CRM via mobile device #crme09

ID: 3517765979 • Published 2009-08-24T18:36:32Z • View Tweet: http://twitter.com/CRMOutsiders/statuses/3517765979

@SeanMoffitt (SeanMoffitt)
RT @ekolsky Good stats, case studies of successful communities - and a good presenter! @lithiumtech #CRMe09 (will blog summary later)

ID: 3517773841 • Published 2009-08-24T18:36:58Z • View Tweet: http://twitter.com/SeanMoffitt/statuses/3517773841

@CRMOutsiders (CRM Outsiders)
Mobile crm initiatives drive adoption of overall system #crme09

ID: 3517789920 • Published 2009-08-24T18:37:51Z • View Tweet: http://twitter.com/CRMOutsiders/statuses/3517789920

@CRMOutsiders (CRM Outsiders)
Clint Oram: web mobile apps and other tools like airline wifi making offline client obsolete #crme09

ID: 3517890706 • Published 2009-08-24T18:43:19Z • View Tweet: http://twitter.com/CRMOutsiders/statuses/3517890706

@tnemelka (Anthony Nemelka)
Couldn't make it to #CRMe09 but enjoying following all the tweets. #scrm

ID: 3517921700 • Published 2009-08-24T18:45:01Z • View Tweet: http://twitter.com/tnemelka/statuses/3517921700

@Manjeera (Manjeera P)
RT @Ed_Sullivan: At a good overview of Lithium's socialCRM. Had some interesting stats that I will have to tweet later. #crme09 #scrm

ID: 3517982921 • Published 2009-08-24T18:48:17Z • View Tweet: http://twitter.com/Manjeera/statuses/3517982921

@tnemelka (Anthony Nemelka)
RT @xactlycorp beats out competition to win @CRM 2009 CRM Market Award for Incentive Management http://bit.ly/vpj6S #CRMe09 [fantastic!]

ID: 3518046247 • Published 2009-08-24T18:51:43Z • View Tweet: http://twitter.com/tnemelka/statuses/3518046247

@Manjeera (Manjeera P)
RT @ekolsky: Good stats, case studies of successful communities - and a good presenter! @lithiumtech #CRMe09 (will blog summary later)

ID: 3518053028 • Published 2009-08-24T18:52:05Z • View Tweet: http://twitter.com/Manjeera/statuses/3518053028

@tnemelka (Anthony Nemelka)
RT @sdholakia: A dynamic presentation by @btemkin with many insights on differentiation thru customer experience. #crme09 #scrm

ID: 3518054047 • Published 2009-08-24T18:52:09Z • View Tweet: http://twitter.com/tnemelka/statuses/3518054047

@drnatalie (Natalie Petouhoff)
@btemkin Just as in the wizard of oz- with customers you need to have heart, courage and brains #CRMe09 #customerservice #cctr #SCRM

ID: 3518133997 • Published 2009-08-24T18:56:26Z • View Tweet: http://twitter.com/drnatalie/statuses/3518133997

@drnatalie (Natalie Petouhoff)
@btemkin says heart- love your customers from your customer’s point of view #CRMe09 #customerservice #cctr #SCRM

ID: 3518146463 • Published 2009-08-24T18:57:07Z • View Tweet: http://twitter.com/drnatalie/statuses/3518146463

@guyatcarphone (Guy Stephens)
RT @drnatalie: @btemkin Just as in the wizard of oz- with customers you need to have heart, courage and brains #CRMe09 #customerservice ...

ID: 3518165397 • Published 2009-08-24T18:58:09Z • View Tweet: http://twitter.com/guyatcarphone/statuses/3518165397

@drnatalie (Natalie Petouhoff)
@btemkin Courage- easy to say -times are tough- let status quo be- can't do that #CRMe09 #customerservice #cctr #SCRM

ID: 3518172930 • Published 2009-08-24T18:58:33Z • View Tweet: http://twitter.com/drnatalie/statuses/3518172930

@mkrigsman (Michael Krigsman)
Thinking how to best present the game of "Project Failure Chicken" in my talk on CRM failure today. Know what it is? #crme09

ID: 3518199790 • Published 2009-08-24T19:00:01Z • View Tweet: http://twitter.com/mkrigsman/statuses/3518199790

@tnemelka (Anthony Nemelka)
RT @ekolsky: Good stats, case studies of successful communities - and a good presenter! @lithiumtech #CRMe09 (will blog summary later)

ID: 3518224787 • Published 2009-08-24T19:01:14Z • View Tweet: http://twitter.com/tnemelka/statuses/3518224787

@ekolsky (Esteban Kolsky)
RT @mkrigsman: Thinking how to best present the game of "Project Failure Chicken" in my talk on CRM failure today. #crme09 (will be there)

ID: 3518231213 • Published 2009-08-24T19:01:34Z • View Tweet: http://twitter.com/ekolsky/statuses/3518231213

@JohnFMoore (John Moore)
RT @drnatalie: @btemkin Courage- easy to say -times are tough- let status quo be- can't do that #CRMe09 #customerservice #cctr #SCRM | Nice

ID: 3518238961 • Published 2009-08-24T19:01:58Z • View Tweet: http://twitter.com/JohnFMoore/statuses/3518238961

@drnatalie (Natalie Petouhoff)
@btemkin @btemkin says Data that shows 80% companies want 2 differentiate by customer experience #CRMe09 #customerservice #cctr #SCRM

ID: 3518248734 • Published 2009-08-24T19:02:28Z • View Tweet: http://twitter.com/drnatalie/statuses/3518248734

@VoiceAssist (Tracy Roberts)
RT @btemkin Just as in the wizard of oz- with customers you need to have heart, courage and brains #CRMe09 #customerservice #cctr #SCRM

ID: 3518253792 • Published 2009-08-24T19:02:44Z • View Tweet: http://twitter.com/VoiceAssist/statuses/3518253792

@drnatalie (Natalie Petouhoff)
@btemkin 3 yrs of data show customer experience is maturing #CRMe09 #customerservice #cctr #SCRM

ID: 3518265185 • Published 2009-08-24T19:03:21Z • View Tweet: http://twitter.com/drnatalie/statuses/3518265185

@mkrigsman (Michael Krigsman)
Project failure chicken: everyone knows things are about to explode. No one admits it because they're all scared. So it explodes. #crme09

ID: 3518284564 • Published 2009-08-24T19:04:23Z • View Tweet: http://twitter.com/mkrigsman/statuses/3518284564

@drnatalie (Natalie Petouhoff)
@btemkin customer experience is Very critical or very important- ’06 to’08 - 85% to 91% to 89% pretty level.. CRMe09 #customerservice #SCRM

ID: 3518300022 • Published 2009-08-24T19:05:12Z • View Tweet: http://twitter.com/drnatalie/statuses/3518300022

@drnatalie (Natalie Petouhoff)
@btemkin says disciplined approach 2 customer experience management: ’06 to ’08 went from 42% to 58% to 65% #CRMe09 #customerservice #SCRM

ID: 3518324910 • Published 2009-08-24T19:06:32Z • View Tweet: http://twitter.com/drnatalie/statuses/3518324910

@drnatalie (Natalie Petouhoff)
@btemkin Senior executive in charge of customer experience from ’06 to ‘08 went from 27% to 45% to 57% #CRMe09 #customerservice #cctr #SCRM

ID: 3518334467 • Published 2009-08-24T19:07:03Z • View Tweet: http://twitter.com/drnatalie/statuses/3518334467

@itgEvangelist (Steve Romero)
RT @mkrigsman: Everyone knows things are about to explode. No one admits it bcuz they're scared. So it explodes. #crme09 itgE: CultureProb!

ID: 3518337397 • Published 2009-08-24T19:07:12Z • View Tweet: http://twitter.com/itgEvangelist/statuses/3518337397

@drnatalie (Natalie Petouhoff)
@btemkin Customer experience affects the bottomline; rate co on laggards and leaders #CRMe09 #customerservice #cctr #SCRM

ID: 3518346629 • Published 2009-08-24T19:07:43Z • View Tweet: http://twitter.com/drnatalie/statuses/3518346629

@drnatalie (Natalie Petouhoff)
@btemkin measured buy more; loyal; recommend - delta in laggards & leaders 14-16.6% #CRMe09 #customerservice #cctr #SCRM

ID: 3518382988 • Published 2009-08-24T19:09:41Z • View Tweet: http://twitter.com/drnatalie/statuses/3518382988

@DEAnderson (David Anderson)
@CRMOutsiders perhaps a partnering opportunity. See us at #CRMe09 Twitter business social network

ID: 3518386321 • Published 2009-08-24T19:09:53Z • View Tweet: http://twitter.com/DEAnderson/statuses/3518386321

@kitson (Josh Weinberger)
Big congrats to the 2009 @CRM Influential Leaders: @zappos and @timoreilly (3of3) #CRMe09

ID: 3518397881 • Published 2009-08-24T19:10:29Z • View Tweet: http://twitter.com/kitson/statuses/3518397881

@drnatalie (Natalie Petouhoff)
@btemkin for $10B rev co - buy more = $65M; loyal = $116M; recommend = $103M = $284M #CRMe09 #customerservice #cctr #SCRM

ID: 3518406352 • Published 2009-08-24T19:10:56Z • View Tweet: http://twitter.com/drnatalie/statuses/3518406352

@Ed_Sullivan (Ed Sullivan)
I nominate United Breaks Guitars as the "most cited example of bad social customer service" at #crme09 #scrm #united #unitedbreaksguitars

ID: 3518409570 • Published 2009-08-24T19:11:06Z • View Tweet: http://twitter.com/Ed_Sullivan/statuses/3518409570

@drnatalie (Natalie Petouhoff)
@btemkin laggards R TV service providers, health insurance plans, interent service providers #CRMe09 #customerservice #cctr #SCRM

ID: 3518436061 • Published 2009-08-24T19:12:33Z • View Tweet: http://twitter.com/drnatalie/statuses/3518436061

@drnatalie (Natalie Petouhoff)
@btemkin customer experience leaders R retailers & hotels #CRMe09 #customerservice #cctr #SCRM

ID: 3518472278 • Published 2009-08-24T19:14:26Z • View Tweet: http://twitter.com/drnatalie/statuses/3518472278

@drnatalie (Natalie Petouhoff)
@btemkin customer experience congrats 2 barnes & noble and USAA Costco Amazon Borders Hampton Inn #CRMe09 #customerservice #cctr #SCRM

ID: 3518493684 • Published 2009-08-24T19:15:35Z • View Tweet: http://twitter.com/drnatalie/statuses/3518493684

@drnatalie (Natalie Petouhoff)
@btemkin customer experience congrats 2 BJ wholesale club Sam’s club Kohl’s Marriott JCPenny Target #CRMe09 #customerservice #cctr #SCRM

ID: 3518535684 • Published 2009-08-24T19:17:52Z • View Tweet: http://twitter.com/drnatalie/statuses/3518535684

@sapcrm (SAP CRM)
RT @CRMOutsider Mobile crm initiatives drive adoption of overall system #crme09 >> 'How Mobile CRM Can Improve Your Biz' http://bit.ly/9cPsK

ID: 3518543602 • Published 2009-08-24T19:18:18Z • View Tweet: http://twitter.com/sapcrm/statuses/3518543602

@drnatalie (Natalie Petouhoff)
@btemkin customer experience = delivers on their promise 2 customers = Costco = good deals #CRMe09 #customerservice #cctr #SCRM

ID: 3518549657 • Published 2009-08-24T19:18:37Z • View Tweet: http://twitter.com/drnatalie/statuses/3518549657

@drnatalie (Natalie Petouhoff)
Sam Walton – there is only one boss. The customer can fire everyone in a company from chairman on down. #CRMe09 #customerservice #SCRM

ID: 3518558990 • Published 2009-08-24T19:19:08Z • View Tweet: http://twitter.com/drnatalie/statuses/3518558990

@drnatalie (Natalie Petouhoff)
Cabela’s – new segment of customers - executive listened to customer service calls #CRMe09 #customerservice #cctr #SCRM

ID: 3518565694 • Published 2009-08-24T19:19:30Z • View Tweet: http://twitter.com/drnatalie/statuses/3518565694

@drnatalie (Natalie Petouhoff)
UMPQUA Bank – in Oregon – redefined banking. fresh & unexpected is the norm #CRMe09 #customerservice #cctr #SCRM

ID: 3518576594 • Published 2009-08-24T19:20:05Z • View Tweet: http://twitter.com/drnatalie/statuses/3518576594

@hkotadia (Dr. Harish Kotadia)
RT @drnatalie: Sam Walton -only one boss. The customer can fire everyone in a company from chairman on down. #CRMe09 #customerservice #SCRM

ID: 3518582461 • Published 2009-08-24T19:20:23Z • View Tweet: http://twitter.com/hkotadia/statuses/3518582461

@laurenmizzou (Lauren McKay)
Back to afternoon sessions - "Harnessing analytics in an economic downturn" #crme09

ID: 3518589128 • Published 2009-08-24T19:20:44Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3518589128

@drnatalie (Natalie Petouhoff)
Alaska Airlines Brand promise = “North” of expected" not just an external PR campaign #CRMe09 #customerservice #cctr #SCRM

ID: 3518593152 • Published 2009-08-24T19:20:57Z • View Tweet: http://twitter.com/drnatalie/statuses/3518593152

@drnatalie (Natalie Petouhoff)
Alaska Airlines did internal campaign for employees so they could deliver on external expectations 4 cust exp #CRMe09 #customerservice #SCRM

ID: 3518616790 • Published 2009-08-24T19:22:13Z • View Tweet: http://twitter.com/drnatalie/statuses/3518616790

@mckim (Britney McKim)
Interesting session earlier about customer sat (csat) trends and analytics. Now onto implementation failures. #CRMe09

ID: 3518616911 • Published 2009-08-24T19:22:14Z • View Tweet: http://twitter.com/mckim/statuses/3518616911

@drnatalie (Natalie Petouhoff)
@sdholakia spoke on social crm #SCRM ; turning social revolution into business value #CRMe09 #customerservice #SCRM

ID: 3518630986 • Published 2009-08-24T19:23:00Z • View Tweet: http://twitter.com/drnatalie/statuses/3518630986

@drnatalie (Natalie Petouhoff)
@Lithiumtech powers the largest social media initiatives in the world #CRMe09 #customerservice #SCRM

ID: 3518636861 • Published 2009-08-24T19:23:20Z • View Tweet: http://twitter.com/drnatalie/statuses/3518636861

@drnatalie (Natalie Petouhoff)
examples of @Lithiumtech communities Lenovo, HP, Comcast Best Buy, Verizon AT&T Toshiba #CRMe09 #customerservice #SCRM

ID: 3518647981 • Published 2009-08-24T19:23:58Z • View Tweet: http://twitter.com/drnatalie/statuses/3518647981

@siddmishra (Sid Mishra)
Agreed, same here ! RT @tnemelka: Couldn't make it to #CRMe09 but enjoying following all the tweets. #scrm | & Tx for the RT

ID: 3518649169 • Published 2009-08-24T19:24:02Z • View Tweet: http://twitter.com/siddmishra/statuses/3518649169

@jesus_hoyos (jesus_hoyos)
Bruce Cultberg at #CRMe09 talking about CRM technology selection... http://mypict.me/qBCq

ID: 3518654204 • Published 2009-08-24T19:24:19Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3518654204

@JohnFMoore (John Moore)
RT @drnatalie: Alaska Airlines did intrnl campgn 4 employees so could dlvr ext expctns 4 cust exp #CRMe09 #customerservice #SCRM | Important

ID: 3518661788 • Published 2009-08-24T19:24:44Z • View Tweet: http://twitter.com/JohnFMoore/statuses/3518661788

@drnatalie (Natalie Petouhoff)
@Lithiumtech specailty is Super User engagement & community vibrancy #CRMe09 #customerservice #SCRM

ID: 3518668876 • Published 2009-08-24T19:25:07Z • View Tweet: http://twitter.com/drnatalie/statuses/3518668876

@laurenmizzou (Lauren McKay)
From a look at past downturns - in part. the late 80s - cos that get ahead of the pack now sustain that position for 3-5 years. #crme09

ID: 3518676026 • Published 2009-08-24T19:25:30Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3518676026

@drnatalie (Natalie Petouhoff)
58% = # of new Facebook registrants over 35 yrs old- fastest demographic #CRMe09 #customerservice #SCRM

ID: 3518678210 • Published 2009-08-24T19:25:37Z • View Tweet: http://twitter.com/drnatalie/statuses/3518678210

@LithiumTech (Lithium Technologies)
@Ed_Sullivan Tweetup 7pm Tues in NYC for social media and CRM professionals at http://bit.ly/283swh #scrm #crme09

ID: 3518678144 • Published 2009-08-24T19:25:37Z • View Tweet: http://twitter.com/LithiumTech/statuses/3518678144

@drnatalie (Natalie Petouhoff)
25% top brands-google search produces user generated content in communities =free SEO- side bene of comm #CRMe09 #customerservice #SCRM

ID: 3518703581 • Published 2009-08-24T19:27:00Z • View Tweet: http://twitter.com/drnatalie/statuses/3518703581

@laurenmizzou (Lauren McKay)
Om Kundu, VP at Sun Trust Bank, says to satisfy customers is now not enough -- now companies must delight customers. #crme09

ID: 3518724084 • Published 2009-08-24T19:28:07Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3518724084

@siddmishra (Sid Mishra)
@ekolsky awaiting ur blog on stats, case studies of successful communities. I'm sure will be another great learning exp #CRMe09

ID: 3518726567 • Published 2009-08-24T19:28:15Z • View Tweet: http://twitter.com/siddmishra/statuses/3518726567

@SAP4SME (SAP4SME)
RT @crm: Everything Is Social, @pgreenbe http://sn.im/0308conn Social networks, social frameworks, social platforms. #CRMe09 #scrm

ID: 3518740911 • Published 2009-08-24T19:29:02Z • View Tweet: http://twitter.com/SAP4SME/statuses/3518740911

@pgreenbe (Paul Greenberg)
Bruce Culbert talks about CRM implementation & selection strategy. Vendor options abound. http://twitpic.com/f4ulc (via @pgreenbe) #crme09

ID: 3518743298 • Published 2009-08-24T19:29:10Z • View Tweet: http://twitter.com/pgreenbe/statuses/3518743298

@drnatalie (Natalie Petouhoff)
why should u care about nodes? influencers? advcates? they amplify your story, sell products, help customers #CRMe09 #customerservice #SCRM

ID: 3518783456 • Published 2009-08-24T19:31:15Z • View Tweet: http://twitter.com/drnatalie/statuses/3518783456

@drnatalie (Natalie Petouhoff)
traditional #CRM is 1-2-1; #SCRM is 1-2-many- effective & efficient #CRMe09 #customerservice #SCRM

ID: 3518837518 • Published 2009-08-24T19:34:11Z • View Tweet: http://twitter.com/drnatalie/statuses/3518837518

@lostintheflog (Dan Ziman)
RT @drnatalie: @Lithiumtech specialty is Super User engagement & community vibrancy #CRMe09 #customerservice #SCRM

ID: 3518842513 • Published 2009-08-24T19:34:26Z • View Tweet: http://twitter.com/lostintheflog/statuses/3518842513

@laurenmizzou (Lauren McKay)
"You've got to be willing to try a few things out on a pilot basis...they may not work, but the cost of *not* trying is too high." #crme09

ID: 3518845142 • Published 2009-08-24T19:34:35Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3518845142

@drnatalie (Natalie Petouhoff)
the customer node network unlocks the bizness value of #SCRM #socialmedia #customerservice #CRMe09

ID: 3518853775 • Published 2009-08-24T19:35:03Z • View Tweet: http://twitter.com/drnatalie/statuses/3518853775

@GRCinfo (Mary Kurek)
RT @mkrigsman: RT @rwang0: Skype example shows #cluetrain in action and buying 54M advocates in the #skype community @pgreenbe #crme09

ID: 3518869747 • Published 2009-08-24T19:35:54Z • View Tweet: http://twitter.com/GRCinfo/statuses/3518869747

@drnatalie (Natalie Petouhoff)
how much is a customer advocate worth? 50% say $50K; 30% say $250K #CRMe09 #customerservice #SCRM

ID: 3518887807 • Published 2009-08-24T19:36:52Z • View Tweet: http://twitter.com/drnatalie/statuses/3518887807

@drnatalie (Natalie Petouhoff)
@Lithiumtech Myfico 850,000 community members; 41% increase in sales SCRM #socialmedia #customerservice #CRMe09

ID: 3518897371 • Published 2009-08-24T19:37:23Z • View Tweet: http://twitter.com/drnatalie/statuses/3518897371

@e_tsai (e_tsai)
RT @drnatalie - traditional #CRM is 1-2-1; #SCRM is 1-2-many - effective & efficient #CRMe09 #customerservice #SCRM

ID: 3518920496 • Published 2009-08-24T19:38:38Z • View Tweet: http://twitter.com/e_tsai/statuses/3518920496

@dmcp (Dee Anna McPherson)
RT @LithiumTech Tweetup 7pm Tues in NYC at for social media and CRM professionals at http://bit.ly/283swh #scrm #crme09

ID: 3518927331 • Published 2009-08-24T19:39:01Z • View Tweet: http://twitter.com/dmcp/statuses/3518927331

@oli_socialmedia (Fernando de Souza)
RT @dmcp: RT @LithiumTech Tweetup 7pm Tues in NYC at for social media and CRM professionals at http://bit.ly/283swh #scrm #crme09

ID: 3518947357 • Published 2009-08-24T19:40:05Z • View Tweet: http://twitter.com/oli_socialmedia/statuses/3518947357

@Manjeera (Manjeera P)
RT @dmcp: RT @LithiumTech Tweetup 7pm Tues in NYC at for social media and CRM professionals at http://bit.ly/283swh #scrm #crme09

ID: 3518977198 • Published 2009-08-24T19:41:40Z • View Tweet: http://twitter.com/Manjeera/statuses/3518977198

@Manjeera (Manjeera P)
RT @drnatalie: how much is a customer advocate worth? 50% say $50K; 30% say $250K #CRMe09 #customerservice #SCRM

ID: 3518988951 • Published 2009-08-24T19:42:18Z • View Tweet: http://twitter.com/Manjeera/statuses/3518988951

@jesstsai (jesstsai)
Session: Accenture's Kevin Bandy "Re-engineering Your Sales Organization." #CRMe09

ID: 3518996995 • Published 2009-08-24T19:42:44Z • View Tweet: http://twitter.com/jesstsai/statuses/3518996995

@sdholakia (Sanjay Dholakia)
RT @drnatalie how much is a customer advocate worth? 50% say $50K; 30% say $250K #CRMe09 #customerservice #SCRM

ID: 3518997880 • Published 2009-08-24T19:42:47Z • View Tweet: http://twitter.com/sdholakia/statuses/3518997880

@laurenmizzou (Lauren McKay)
Customers will pay you for being relevant & providing the right product at the right time in a fast, easy, simple way. #crme09

ID: 3519000496 • Published 2009-08-24T19:42:56Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3519000496

@hkotadia (Dr. Harish Kotadia)
PRICELESS RT @sdholakia: RT @drnatalie how much is a customer advocate worth? 50% say $50K; 30% say $250K #CRMe09 #SCRM

ID: 3519021823 • Published 2009-08-24T19:44:05Z • View Tweet: http://twitter.com/hkotadia/statuses/3519021823

@glenyou (Glen You)
Contact Center SME - Identity Theft Ring Discovered in New York http://su.pr/2wIiP9 #STEK09 #CRMe09 #CEO #CISO #CIO #IVR

ID: 3519027247 • Published 2009-08-24T19:44:23Z • View Tweet: http://twitter.com/glenyou/statuses/3519027247

@drnatalie (Natalie Petouhoff)
@Lithiumtech Verizon community (see @NYTimes article) super user = 20hrs/wk would B $100K if had to pay them #CRMe09 #customerservice #SCRM

ID: 3519027637 • Published 2009-08-24T19:44:24Z • View Tweet: http://twitter.com/drnatalie/statuses/3519027637

@AlanWebber (Alan Webber)
RT @rwang0: laurenmizzou: Hearing complaints about lack of recycling bins and wasted paper w/ the #crme09 program materials.

ID: 3519037760 • Published 2009-08-24T19:44:57Z • View Tweet: http://twitter.com/AlanWebber/statuses/3519037760

@laurenmizzou (Lauren McKay)
If I were playing CRM conference bingo, I'd be placing a marker on "Zappos." Speaker just referenced @Zappos' exceptional service. #crme09

ID: 3519038273 • Published 2009-08-24T19:44:58Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3519038273

@jesstsai (jesstsai)
Biggest challenge with CRM today? It gets caught up in org. restructuring discussions, so it gets caught in same bureaucracy - Bandy #CRMe09

ID: 3519046356 • Published 2009-08-24T19:45:23Z • View Tweet: http://twitter.com/jesstsai/statuses/3519046356

@Manjeera (Manjeera P)
RT @drnatalie: @Lithiumtech Verizon community (see @NYTimes article) super user = 20hrs/wk would B $100K if had to pay them #CRMe09 #SCRM

ID: 3519057889 • Published 2009-08-24T19:46:01Z • View Tweet: http://twitter.com/Manjeera/statuses/3519057889

@drnatalie (Natalie Petouhoff)
@Lithiumtech Verizon community super user value = $100K x 10 super users= $1M in free customer support... #CRMe09 #customerservice #SCRM

ID: 3519067393 • Published 2009-08-24T19:46:31Z • View Tweet: http://twitter.com/drnatalie/statuses/3519067393

@laurenmizzou (Lauren McKay)
Your external branding wont give you the results unless you spend time thinking thru internal branding. Employees are so important! #crme09

ID: 3519083592 • Published 2009-08-24T19:47:23Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3519083592

@drnatalie (Natalie Petouhoff)
@Lithiumtech irobot - customers want 2 personalize robot vaccuum. Skins = $20. 3M customers... do the math. #CRMe09 #customerservice #SCRM

ID: 3519092675 • Published 2009-08-24T19:47:53Z • View Tweet: http://twitter.com/drnatalie/statuses/3519092675

@jesstsai (jesstsai)
CRM is very much becoming an operational discipline, not a customer discipline - Bandy #CRMe09

ID: 3519093463 • Published 2009-08-24T19:47:55Z • View Tweet: http://twitter.com/jesstsai/statuses/3519093463

@drnatalie (Natalie Petouhoff)
@Lithiumtech Best Buy – future shop- 3 things in cart- 4th- had a question… unsure abandon cart- #CRMe09 #customerservice #SCRM

ID: 3519105064 • Published 2009-08-24T19:48:32Z • View Tweet: http://twitter.com/drnatalie/statuses/3519105064

@Compain (Ana Compain-Romero)
RT @laurenmizzou: ext branding wont give U the results unless U spend time thinking thru internal branding. Employees R important! #crme09

ID: 3519107491 • Published 2009-08-24T19:48:40Z • View Tweet: http://twitter.com/Compain/statuses/3519107491

@jesstsai (jesstsai)
"As a former head of sales, there is nothing more erroneous than benchmarks on the P&L side" - Bandy #CRMe09

ID: 3519109519 • Published 2009-08-24T19:48:46Z • View Tweet: http://twitter.com/jesstsai/statuses/3519109519

@drnatalie (Natalie Petouhoff)
@Lithiumtech Best Buy – future shop- community- cart size got bigger; abandonment decreased #CRMe09 #customerservice #SCRM

ID: 3519122934 • Published 2009-08-24T19:49:30Z • View Tweet: http://twitter.com/drnatalie/statuses/3519122934

@jesstsai (jesstsai)
Bandy defines a strategy as (in order of action): segmentation, offering, capability, and engagement. #CRMe09

ID: 3519183945 • Published 2009-08-24T19:52:45Z • View Tweet: http://twitter.com/jesstsai/statuses/3519183945

@drnatalie (Natalie Petouhoff)
@Lithiumtech Logitech- integrated RightNow_ #customerservice agent can C both community & KM- more prod #CRMe09 #customerservice #SCRM

ID: 3519195213 • Published 2009-08-24T19:53:22Z • View Tweet: http://twitter.com/drnatalie/statuses/3519195213

@jesstsai (jesstsai)
Companies that skip Capability have 2x higher deployment costs - Bandy @CRMe09

ID: 3519197535 • Published 2009-08-24T19:53:29Z • View Tweet: http://twitter.com/jesstsai/statuses/3519197535

@laurenmizzou (Lauren McKay)
Winning organizations create a culture where they drive innovation and strategies based on insights gained by [customer] touchpoints #CRMe09

ID: 3519231257 • Published 2009-08-24T19:55:19Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3519231257

@pgreenbe (Paul Greenberg)
Bruce Culbert. If you don't have correct data strategy no matter what technology you use, you will fail #CRME09

ID: 3519255452 • Published 2009-08-24T19:56:37Z • View Tweet: http://twitter.com/pgreenbe/statuses/3519255452

@jesstsai (jesstsai)
Companies formerly anti-CRM are coming around, seeing they were "foolish" and "in many ways, created [their] own failures." - Bandy #CRMe09

ID: 3519348786 • Published 2009-08-24T20:01:32Z • View Tweet: http://twitter.com/jesstsai/statuses/3519348786

@jesstsai (jesstsai)
"The down economy is creating an upward, positive momentum coming out of it," Bandy #CRMe09

ID: 3519361714 • Published 2009-08-24T20:02:15Z • View Tweet: http://twitter.com/jesstsai/statuses/3519361714

@jesstsai (jesstsai)
Anything Bandy & his team have ever written can be publicly accessed at www.accenture.com/toplinegrowth #CRMe09

ID: 3519402420 • Published 2009-08-24T20:04:25Z • View Tweet: http://twitter.com/jesstsai/statuses/3519402420

@AskCRMA (Art Hall)
Are there no crackers or peanut butter cups @#CRMe09? I'm hungry...

ID: 3519419426 • Published 2009-08-24T20:05:18Z • View Tweet: http://twitter.com/AskCRMA/statuses/3519419426

@piplzchoice (Gregory Yankelovich)
RT @pgreenbe: Bruce Culbert. If you don't have correct data strategy no matter what technology you use, you will fail #CRME09 Amen

ID: 3519427160 • Published 2009-08-24T20:05:43Z • View Tweet: http://twitter.com/piplzchoice/statuses/3519427160

@GlobalCrossing (Matt @GlobalCrossing)
Watching the conversations from the CRM Evolution 2009 Conference: #CRMe09 [Great stuff coming through] http://is.gd/2wNFj #NYC

ID: 3519466905 • Published 2009-08-24T20:07:50Z • View Tweet: http://twitter.com/GlobalCrossing/statuses/3519466905

@retaincustomers (Kim P)
RT @drnatalie: How much is a customer advocate worth? 50% say $50K; 30% say $250K #CRMe09 #customerservice #SCRM

ID: 3519685176 • Published 2009-08-24T20:19:28Z • View Tweet: http://twitter.com/retaincustomers/statuses/3519685176

@jesstsai (jesstsai)
Session: Thomas Cates, Brookside Group, "Relationship Marketing: Client Retention & Loyalty as the New Sales Strategy." #CRMe09

ID: 3519706383 • Published 2009-08-24T20:20:33Z • View Tweet: http://twitter.com/jesstsai/statuses/3519706383

@jesus_hoyos (jesus_hoyos)
RT @drnatalie: @Lithiumtech communities Lenovo, HP, Comcast Best Buy, Verizon AT&T Toshiba #CRMe09 #customerservice #SCRM

ID: 3519781983 • Published 2009-08-24T20:43:36Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3519781983

@JohnFMoore (John Moore)
RT @drnatalie: how much is a customer advocate worth? 50% say $50K; 30% say $250K #CRMe09 #customerservice #SCRM | Interesting question

ID: 3519785979 • Published 2009-08-24T20:43:50Z • View Tweet: http://twitter.com/JohnFMoore/statuses/3519785979

@jesus_hoyos (jesus_hoyos)
Met this morning at #CRMe09 with SimplyBox and SAP CRM - see the video, will blog about it later in the week http://bit.ly/9w37e

ID: 3519808015 • Published 2009-08-24T20:45:04Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3519808015

@Lager (Marshall Lager)
#crme09 great show so far. When I was with @crm I was here to work and cover. Now it's to network and learn.

ID: 3519820069 • Published 2009-08-24T20:45:41Z • View Tweet: http://twitter.com/Lager/statuses/3519820069

@jesus_hoyos (jesus_hoyos)
Met this morning at #CRMe09 with SimplyBox and SAP CRM, see the video, will blog about it later in the week http://ow.ly/lanL

ID: 3519826765 • Published 2009-08-24T20:46:02Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3519826765

@BobFern (BobFern)
great session on contact centers by art hall #crme09

ID: 3519843928 • Published 2009-08-24T20:46:53Z • View Tweet: http://twitter.com/BobFern/statuses/3519843928

@CRMOutsiders (CRM Outsiders)
Kringsman: Never underestimate the people effect on IT failures #crmE09

ID: 3519860371 • Published 2009-08-24T20:47:46Z • View Tweet: http://twitter.com/CRMOutsiders/statuses/3519860371

@jesus_hoyos (jesus_hoyos)
RT @CRMOutsiders: Kringsman: Never underestimate the people effect on IT failures #crmE09

ID: 3519901433 • Published 2009-08-24T20:49:58Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3519901433

@tabebuia (tabebuia)
Yap Interesting question! RT @JohnFMoore: RT @drnatalie: how much is a customer advocate worth? 50% say $50K; 30% say $250K #CRMe09 ...

ID: 3519908663 • Published 2009-08-24T20:50:20Z • View Tweet: http://twitter.com/tabebuia/statuses/3519908663

@jesus_hoyos (jesus_hoyos)
RT @pgreenbe: Bruce Culbert. If you don't have correct data strategy no matter what technology you use, you will fail #CRME09

ID: 3519920028 • Published 2009-08-24T20:50:56Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3519920028

@ekolsky (Esteban Kolsky)
RT @jesus_hoyos: #CRMe09 Met with SimplyBox and SAP CRM (video here) will blog about it later http://bit.ly/9w37e (saw demo, great product)

ID: 3519923146 • Published 2009-08-24T20:51:05Z • View Tweet: http://twitter.com/ekolsky/statuses/3519923146

@Manjeera (Manjeera P)
RT @drnatalie: @Lithiumtech powers the largest social media initiatives in the world #CRMe09 #customerservice #SCRM

ID: 3519938505 • Published 2009-08-24T20:51:52Z • View Tweet: http://twitter.com/Manjeera/statuses/3519938505

@CRMStrategies (bvellmure CRM)
RT @JohnFMoore @drnatalie: [customer advocate worth?] Depends on the size of company, no? #CRMe09 #customerservice #SCRM

ID: 3519942184 • Published 2009-08-24T20:52:04Z • View Tweet: http://twitter.com/CRMStrategies/statuses/3519942184

@ekolsky (Esteban Kolsky)
@drnatalie @CRMStrategies @JohnFMoore advocates are priceless at any size of organization - replaces loyalty #CRMe09 #customerservice #SCRM

ID: 3519966322 • Published 2009-08-24T20:53:19Z • View Tweet: http://twitter.com/ekolsky/statuses/3519966322

@SilverpopB2B (SilverpopB2B)
Exhibit hall at @CRMEvolution in NYC opens in 10 mins. Come visit Silverpop at booth #117. #CRMe09 Runs through WED.

ID: 3519969629 • Published 2009-08-24T20:53:30Z • View Tweet: http://twitter.com/SilverpopB2B/statuses/3519969629

@mjayliebs (Mitch Lieberman)
.@mkrigsman #crme09 #CRM in order to succeed with IT projects, alignment of different orgs crucial but rarely the case

ID: 3519970537 • Published 2009-08-24T20:53:32Z • View Tweet: http://twitter.com/mjayliebs/statuses/3519970537

@marketo (Marketo)
RT @salesforcenews:congrats 2 ShipServ 4 winning a CRM Elite Award from CRM Mag for using #Marketo, & social media http://ow.ly/l91q #CRMe09

ID: 3520016197 • Published 2009-08-24T20:55:53Z • View Tweet: http://twitter.com/marketo/statuses/3520016197

@mjayliebs (Mitch Lieberman)
.@mkrigsman #crme09 #CRM use crowdsourcing techniques to obtain real and valuable project status

ID: 3520016837 • Published 2009-08-24T20:55:55Z • View Tweet: http://twitter.com/mjayliebs/statuses/3520016837

@ekolsky (Esteban Kolsky)
#CRMe09 - It is official, United Airlines should have never broken that guitar -- i think everyone referenced it so far in the sessions 2day

ID: 3520077372 • Published 2009-08-24T20:59:01Z • View Tweet: http://twitter.com/ekolsky/statuses/3520077372

@kitson (Josh Weinberger)
@ccarfi Tell me again why you're not here at #CRMe09?

ID: 3520089014 • Published 2009-08-24T20:59:36Z • View Tweet: http://twitter.com/kitson/statuses/3520089014

@alc8 (Anton Chiang)
Congrats Lithium, you guys rock RT @LithiumTech: CRM Magazine Announces Winners of 2009 CRM Market Awards #scrm #crme09 http://bit.ly/ig7iN

ID: 3520096272 • Published 2009-08-24T20:59:59Z • View Tweet: http://twitter.com/alc8/statuses/3520096272

@prem_k (Prem Kumar Aparanji)
5 Ways Sentiment Analysis is Ramping Up in 2009: http://bit.ly/v3JRF #crme09

ID: 3520097576 • Published 2009-08-24T21:00:03Z • View Tweet: http://twitter.com/prem_k/statuses/3520097576

@abneedles (Adam Needles)
RT @CRMOutsiders: 23% of surveyed sales people access CRM via mobile device #crme09

ID: 3520125976 • Published 2009-08-24T21:01:22Z • View Tweet: http://twitter.com/abneedles/statuses/3520125976

@thibet (George)
RT @abneedles: RT @CRMOutsiders: 23% of surveyed sales people access CRM via mobile device #crme09

ID: 3520142453 • Published 2009-08-24T21:02:11Z • View Tweet: http://twitter.com/thibet/statuses/3520142453

@abneedles (Adam Needles)
RT @CRMOutsiders: Sales and marketing need to agree on definition of "sales-ready lead" #crmevolution #CRMe09

ID: 3520185932 • Published 2009-08-24T21:04:22Z • View Tweet: http://twitter.com/abneedles/statuses/3520185932

@jesus_hoyos (jesus_hoyos)
I will be speaking about the Latin American-CRM market on Wed at 10am A302 @CRMe09 - http://ow.ly/law2

ID: 3520189020 • Published 2009-08-24T21:04:31Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3520189020

@jesus_hoyos (jesus_hoyos)
RT @abneedles: RT @CRMOutsiders: Sales and marketing need to agree on definition of "sales-ready lead" #crmevolution #CRMe09

ID: 3520212936 • Published 2009-08-24T21:05:44Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3520212936

@RamonBNuezJr (Ramon B. Nuez Jr.)
@DowntownNYC Tweetup 7pm Tues in NYC at for social media and CRM professionals at http://bit.ly/283swh #scrm #crme09

ID: 3520232944 • Published 2009-08-24T21:06:48Z • View Tweet: http://twitter.com/RamonBNuezJr/statuses/3520232944

@siddmishra (Sid Mishra)
Agreed @ekolsky advocates r priceless and cant have standard as eval will vary across Industry @drnatalie @CRMStrategies @JohnFMoore #CRMe09

ID: 3520237503 • Published 2009-08-24T21:07:02Z • View Tweet: http://twitter.com/siddmishra/statuses/3520237503

@wcheng86 (Wayne Cheng)
RT @LithiumTech Tweetup 7pm Tues in NYC at for social media and CRM professionals at http://bit.ly/283swh #scrm #crme09

ID: 3520259190 • Published 2009-08-24T21:08:14Z • View Tweet: http://twitter.com/wcheng86/statuses/3520259190

@jesus_hoyos (jesus_hoyos)
RT @RamonBNuezJr: @DowntownNYC Tweetup 7pm Tues in NYC at for social media and CRM professionals at http://bit.ly/283swh #scrm #crme09

ID: 3520263669 • Published 2009-08-24T21:08:28Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3520263669

@JohnFMoore (John Moore)
RT @ekolsky: #CRMe09 - It is official, United Airlines should have never broken that guitar -- i think everyone referenced | Major #fail

ID: 3520298140 • Published 2009-08-24T21:10:19Z • View Tweet: http://twitter.com/JohnFMoore/statuses/3520298140

@ShannonShpak (Shannon Shpak)
RT @LithiumTech Media Alert: CMO to Present at CRM Evolution Conference #SCRM #CRMe09 http://bit.ly/aQMSH

ID: 3520341695 • Published 2009-08-24T21:12:37Z • View Tweet: http://twitter.com/ShannonShpak/statuses/3520341695

@ShannonShpak (Shannon Shpak)
RT @LithiumTech For the uninitiated, a tweetup is a physical gathering of people who arrive...more: http://bit.ly/1CeUNI #SCRM #CRMe09

ID: 3520349726 • Published 2009-08-24T21:12:59Z • View Tweet: http://twitter.com/ShannonShpak/statuses/3520349726

@SpeechTech (SpeechTech Magazine)
Attendees: Get a $15 GC NOW! 1st 10 find our sign on the 5th Fl by reg & show this Tweet. Sponsored by Contact Solutions #STEK09 #CRMe09

ID: 3520353707 • Published 2009-08-24T21:13:10Z • View Tweet: http://twitter.com/SpeechTech/statuses/3520353707

@rlevans (Richard Evans)
RT @SilverpopB2B: Exhibit hall at @CRMEvolution in NYC opens in 10 mins. Come visit Silverpop at booth #117. #CRMe09 Runs through WED.

ID: 3520426595 • Published 2009-08-24T21:16:55Z • View Tweet: http://twitter.com/rlevans/statuses/3520426595

@silverpop (Silverpop)
RT @SilverpopB2B: Exhibit hall at @CRMEvolution in NYC opens in 10 mins. Come visit Silverpop at booth #117. #CRMe09 Runs through WED.

ID: 3520426579 • Published 2009-08-24T21:16:55Z • View Tweet: http://twitter.com/silverpop/statuses/3520426579

@sapcrm (SAP CRM)
Want to check out SimplyBox & SAP CRM at #CRMe09? Powerful user-generated, unstructured insight within CRM http://bit.ly/ZexO5 #sapcrm #scrm

ID: 3520669760 • Published 2009-08-24T21:29:45Z • View Tweet: http://twitter.com/sapcrm/statuses/3520669760

@SageSalesLogix (Sage SalesLogix)
Sage SalesLogix exhibiting now at CRM Evolution booth #211 www.sagecrmsolutions.com #CRMe09

ID: 3520770661 • Published 2009-08-24T21:34:58Z • View Tweet: http://twitter.com/SageSalesLogix/statuses/3520770661

@tweeplemanager (SocialContactManager)
Launching at #CRMe09 Manage thousands of conversations. All your social media contacts in one place. http://bit.ly/TwitterContactMgr

ID: 3521115263 • Published 2009-08-24T21:52:49Z • View Tweet: http://twitter.com/tweeplemanager/statuses/3521115263

@tweepletopeople (Tweeple to People)
Launching at #CRMe09 Manage thousands of conversations. All your social media contacts in one place. http://bit.ly/TwitterContactMgr

ID: 3521115634 • Published 2009-08-24T21:52:50Z • View Tweet: http://twitter.com/tweepletopeople/statuses/3521115634

@tnemelka (Anthony Nemelka)
RT @kitson: @ccarfi Tell me again why you're not here at #CRMe09 ? [hey, why aren't you scolding me too???]

ID: 3521132810 • Published 2009-08-24T21:53:45Z • View Tweet: http://twitter.com/tnemelka/statuses/3521132810

@tnemelka (Anthony Nemelka)
RT @marketo: RT @salesforcenews:congrats 2 ShipServ 4 winning a CRM Elite Award from CRM Mag for using #Marketo http://ow.ly/l91q #CRMe09

ID: 3521149608 • Published 2009-08-24T21:54:39Z • View Tweet: http://twitter.com/tnemelka/statuses/3521149608

@tnemelka (Anthony Nemelka)
RT @jesstsai: Cos formerly anti-CRM are coming around, seeing they were foolish and;in many ways created own failures." - Bandy #CRMe09

ID: 3521174217 • Published 2009-08-24T21:55:54Z • View Tweet: http://twitter.com/tnemelka/statuses/3521174217

@ShannonShpak (Shannon Shpak)
RT @LithiumTech Tweetup 7pm Tues in NYC at for social media and CRM professionals at http://bit.ly/283swh #scrm #crme09

ID: 3521415855 • Published 2009-08-24T22:08:26Z • View Tweet: http://twitter.com/ShannonShpak/statuses/3521415855

@prem_k (Prem Kumar Aparanji)
.@ekolsky help me pls. Occasional customers (not loyal as per loyalty program) cud be advocates/detractors. am i right? #scrm #crme09

ID: 3521672576 • Published 2009-08-24T22:22:02Z • View Tweet: http://twitter.com/prem_k/statuses/3521672576

@sdholakia (Sanjay Dholakia)
Headed over to Lithium booth to talk with customers and prospects on how we can add value with Social CRM suite #scrm #crme09

ID: 3521799654 • Published 2009-08-24T22:28:54Z • View Tweet: http://twitter.com/sdholakia/statuses/3521799654

@drnatalie (Natalie Petouhoff)
@hkotadia u are very welcome! I am glad they are hitting the spot! CRMe09 #customerservice #SCRM

ID: 3521912415 • Published 2009-08-24T22:34:52Z • View Tweet: http://twitter.com/drnatalie/statuses/3521912415

@drnatalie (Natalie Petouhoff)
Mike Krigsman – the man about the hour… the man between us & happy hour – but oh so worth it… #CRM failures #CRMe09 #customerservice #SCRM

ID: 3521973311 • Published 2009-08-24T22:38:11Z • View Tweet: http://twitter.com/drnatalie/statuses/3521973311

@drnatalie (Natalie Petouhoff)
@mkrigsman says IT failure is an interesting topic to talk about- a bit taboo. #CRMe09 #customerservice #SCRM #CRM

ID: 3521993368 • Published 2009-08-24T22:39:16Z • View Tweet: http://twitter.com/drnatalie/statuses/3521993368

@drnatalie (Natalie Petouhoff)
@mkrigsman says failure & success – 2 sides of same coin #CRM failure teaches us to succeed. #CRMe09 #customerservice #SCRM

ID: 3522011114 • Published 2009-08-24T22:40:12Z • View Tweet: http://twitter.com/drnatalie/statuses/3522011114

@drnatalie (Natalie Petouhoff)
@mkrigsman company Asuret develops tools for CRM project success #CRMe09 #customerservice #SCRM

ID: 3522017919 • Published 2009-08-24T22:40:34Z • View Tweet: http://twitter.com/drnatalie/statuses/3522017919

@drnatalie (Natalie Petouhoff)
@mkrigsman: 2001 Gartner: 50% failure rates; still in 2009 Forrester 47% failure rate 4 #CRM - #CRMe09 #customerservice #SCRM

ID: 3522043591 • Published 2009-08-24T22:41:55Z • View Tweet: http://twitter.com/drnatalie/statuses/3522043591

@drnatalie (Natalie Petouhoff)
@mkrigsman SO WHAT? If #CRM fails. It’s IT. Common to throw it over the fence syndrome #CRMe09 #customerservice #SCRM

ID: 3522054918 • Published 2009-08-24T22:42:31Z • View Tweet: http://twitter.com/drnatalie/statuses/3522054918

@drnatalie (Natalie Petouhoff)
@mkrigsman says there is a direct correlation from backoffice 2 front office disasters in #CRM - #CRMe09 #customerservice #SCRM

ID: 3522064263 • Published 2009-08-24T22:43:02Z • View Tweet: http://twitter.com/drnatalie/statuses/3522064263

@drnatalie (Natalie Petouhoff)
@mkrigsman Ex. Levis- worldwide ERP implementation. Can’t fill orders for 1 wk = 98% dec in profits. backoffice affects sales #CRMe09

ID: 3522083501 • Published 2009-08-24T22:44:06Z • View Tweet: http://twitter.com/drnatalie/statuses/3522083501

@drnatalie (Natalie Petouhoff)
@mkrigsman says data shows failures R not Tech; more people related #CRM - #CRMe09 #customerservice #SCRM

ID: 3522105127 • Published 2009-08-24T22:45:14Z • View Tweet: http://twitter.com/drnatalie/statuses/3522105127

@drnatalie (Natalie Petouhoff)
@mkrigsman IT failures persist despite PPM, ITIL, PMI, CMM - #CRM - #CRMe09 #customerservice #SCRM

ID: 3522115155 • Published 2009-08-24T22:45:45Z • View Tweet: http://twitter.com/drnatalie/statuses/3522115155

@drnatalie (Natalie Petouhoff)
@mkrigsman poor judgment, politics, silos, personal agendas - #CRM - #CRMe09 #customerservice #SCRM

ID: 3522125699 • Published 2009-08-24T22:46:18Z • View Tweet: http://twitter.com/drnatalie/statuses/3522125699

@drnatalie (Natalie Petouhoff)
@mkrigsman “devil’s triangle” = conflicting agendas: customers, consulting partners (system integrators) & vendors #CRM - #CRMe09 #cctr

ID: 3522137986 • Published 2009-08-24T22:46:57Z • View Tweet: http://twitter.com/drnatalie/statuses/3522137986

@drnatalie (Natalie Petouhoff)
@mkrigsman System integrators- get wacky results when get caught btwn vendor rev & customer success agendas-#CRM - #CRMe09 #customerservice

ID: 3522147432 • Published 2009-08-24T22:47:28Z • View Tweet: http://twitter.com/drnatalie/statuses/3522147432

@drnatalie (Natalie Petouhoff)
@mkrigsman buyers are confused bout how 2 buy software; who 2 trust & why- #CRM - #CRMe09 #customerservice

ID: 3522156949 • Published 2009-08-24T22:48:00Z • View Tweet: http://twitter.com/drnatalie/statuses/3522156949

@drnatalie (Natalie Petouhoff)
@mkrigsman when #CRM project fails, where does the money go? $ go to System integrators. Is there conflict of interest? #CRM #CRMe09

ID: 3522168270 • Published 2009-08-24T22:48:36Z • View Tweet: http://twitter.com/drnatalie/statuses/3522168270

@drnatalie (Natalie Petouhoff)
@mkrigsman Buyer writes RFP. Bring in SI. 1st deliverable is due. Finance not on team. Gap in communication #CRM - #CRMe09 #customerservice

ID: 3522185816 • Published 2009-08-24T22:49:33Z • View Tweet: http://twitter.com/drnatalie/statuses/3522185816

@drnatalie (Natalie Petouhoff)
@mkrigsman EX: Cisco planned to implementation 10,000 seats of SFDC –#CRM - #CRMe09 #customerservice

ID: 3522212688 • Published 2009-08-24T22:50:59Z • View Tweet: http://twitter.com/drnatalie/statuses/3522212688

@drnatalie (Natalie Petouhoff)
@mkrigsman IT Failure is issue not only w/ on premise. Also w/SaaS #CRM - #CRMe09 #customerservice

ID: 3522220784 • Published 2009-08-24T22:51:24Z • View Tweet: http://twitter.com/drnatalie/statuses/3522220784

@drnatalie (Natalie Petouhoff)
@mkrigsman after Cisco started implementation; found it did not do all things they needed. Opps. #CRM #CRMe09 #customerservice

ID: 3522235022 • Published 2009-08-24T22:52:10Z • View Tweet: http://twitter.com/drnatalie/statuses/3522235022

@drnatalie (Natalie Petouhoff)
@gyehuda Actually I am tweeting @mkrigsman Mike's talk at #CRMe09 for all who R not there #CRM

ID: 3522261111 • Published 2009-08-24T22:53:35Z • View Tweet: http://twitter.com/drnatalie/statuses/3522261111

@drnatalie (Natalie Petouhoff)
@mkrigsman says Cisco users used old system instead. ROI without user adoption? NONE #CRM #CRMe09 #customerservice

ID: 3522278027 • Published 2009-08-24T22:54:30Z • View Tweet: http://twitter.com/drnatalie/statuses/3522278027

@drnatalie (Natalie Petouhoff)
@mkrigsman says 7 key vulnerabilities- bizness case; stakeholder engagement; executive sponsorship; #CRM #CRMe09 #customerservice

ID: 3522286023 • Published 2009-08-24T22:54:55Z • View Tweet: http://twitter.com/drnatalie/statuses/3522286023

@prem_k (Prem Kumar Aparanji)
@drnatalie and you are doing a gr8 job with that! Its 4:30 AM & am still awake reading your tweets in the #CRMe09 stream :) Tx a lot!

ID: 3522288581 • Published 2009-08-24T22:55:03Z • View Tweet: http://twitter.com/prem_k/statuses/3522288581

@gyehuda (Gil Yehuda)
@drnatalie oh! oops. (there I thought I was being funny -- sorry) #CRMe09 #CRM

ID: 3522289582 • Published 2009-08-24T22:55:06Z • View Tweet: http://twitter.com/gyehuda/statuses/3522289582

@drnatalie (Natalie Petouhoff)
@mkrigsman 7 key vulnerabilities- change management; 3rd party relationships; resource availability #CRM - #CRMe09 #customerservice

ID: 3522294864 • Published 2009-08-24T22:55:23Z • View Tweet: http://twitter.com/drnatalie/statuses/3522294864

@drnatalie (Natalie Petouhoff)
@mkrigsman 7 key vulnerabilities cause projects 2 go over the brink; tipping pt 2 disaster. #CRM #CRMe09 #customerservice

ID: 3522300459 • Published 2009-08-24T22:55:41Z • View Tweet: http://twitter.com/drnatalie/statuses/3522300459

@drnatalie (Natalie Petouhoff)
@mkrigsman says project failure= chicken game. U know there’s a problemo. raise your hand & messenger is shot #CRM #CRMe09 #customerservice

ID: 3522319237 • Published 2009-08-24T22:56:42Z • View Tweet: http://twitter.com/drnatalie/statuses/3522319237

@drnatalie (Natalie Petouhoff)
@mkrigsman project failure chicken game -so nobody talks; pink elephant keeps getting bigger #CRM #CRMe09 #customerservice

ID: 3522329109 • Published 2009-08-24T22:57:13Z • View Tweet: http://twitter.com/drnatalie/statuses/3522329109

@drnatalie (Natalie Petouhoff)
@mkrigsman says if the information exists in the org, how to get at it? Wisdom of crowds #CRM #CRMe09 #customerservice

ID: 3522337501 • Published 2009-08-24T22:57:41Z • View Tweet: http://twitter.com/drnatalie/statuses/3522337501

@drnatalie (Natalie Petouhoff)
@mkrigsman says crowd sourcing=the knowledge of accurate state of project=known; how to gather it- neutrally #CRM #CRMe09 #customerservice

ID: 3522362639 • Published 2009-08-24T22:59:03Z • View Tweet: http://twitter.com/drnatalie/statuses/3522362639

@DEAnderson (David Anderson)
@davelakhani introducing the CRM world in NYC to "How to Sell when nobodys buying" #CRMe09

ID: 3522368448 • Published 2009-08-24T22:59:21Z • View Tweet: http://twitter.com/DEAnderson/statuses/3522368448

@drnatalie (Natalie Petouhoff)
@mkrigsman one way to gather it- talk to all team members 1 by 1. #CRM #CRMe09 #customerservice

ID: 3522369063 • Published 2009-08-24T22:59:23Z • View Tweet: http://twitter.com/drnatalie/statuses/3522369063

@drnatalie (Natalie Petouhoff)
@mkrigsman also could use a tool – need 2 measure without introducing #CRM #CRMe09 #customerservice

ID: 3522375420 • Published 2009-08-24T22:59:44Z • View Tweet: http://twitter.com/drnatalie/statuses/3522375420

@drnatalie (Natalie Petouhoff)
@mkrigsman says it’s in how U ask the question; don’t ask, “Do U have executive sponsorship” #CRM #CRMe09 #customerservice

ID: 3522389926 • Published 2009-08-24T23:00:25Z • View Tweet: http://twitter.com/drnatalie/statuses/3522389926

@drnatalie (Natalie Petouhoff)
@mkrigsman says ask- management stability: senior management is stable & has a long history of cooperation. Rate 1-5 #CRM #CRMe09 #ccctr

ID: 3522405407 • Published 2009-08-24T23:01:13Z • View Tweet: http://twitter.com/drnatalie/statuses/3522405407

@drnatalie (Natalie Petouhoff)
@mkrigsman says then analyze across silos- get varying views depending on who u ask. #CRM #CRMe09 #customerservice

ID: 3522417150 • Published 2009-08-24T23:01:49Z • View Tweet: http://twitter.com/drnatalie/statuses/3522417150

@drnatalie (Natalie Petouhoff)
@mkrigsman says Collective information is closer to reality than if didn’t crowd source #CRM #CRMe09 #customerservice

ID: 3522428367 • Published 2009-08-24T23:02:24Z • View Tweet: http://twitter.com/drnatalie/statuses/3522428367

@drnatalie (Natalie Petouhoff)
@mkrigsman says tool provides a visual map of lack of history of cooperation. #CRM #CRMe09 #customerservice

ID: 3522438676 • Published 2009-08-24T23:02:57Z • View Tweet: http://twitter.com/drnatalie/statuses/3522438676

@drnatalie (Natalie Petouhoff)
@mkrigsman says Picture is worth cazillion words. drives home the point that disaster is ahead #CRM #CRMe09 #customerservice

ID: 3522450128 • Published 2009-08-24T23:03:33Z • View Tweet: http://twitter.com/drnatalie/statuses/3522450128

@drnatalie (Natalie Petouhoff)
@mkrigsman says Danger Will Robinson. Danger. Pink elephant can now be seen by the many; not just the few. #CRM #CRMe09 #customerservice

ID: 3522459651 • Published 2009-08-24T23:04:03Z • View Tweet: http://twitter.com/drnatalie/statuses/3522459651

@drnatalie (Natalie Petouhoff)
@mkrigsman says social CRM’s role in IT Failures? turbo-charged failure possibility #CRM #CRMe09 #customerservice

ID: 3522473202 • Published 2009-08-24T23:04:46Z • View Tweet: http://twitter.com/drnatalie/statuses/3522473202

@drnatalie (Natalie Petouhoff)
@mkrigsman says social CRM failure means brand damage- far beyond old failure #CRM #CRMe09 #customerservice

ID: 3522489110 • Published 2009-08-24T23:05:36Z • View Tweet: http://twitter.com/drnatalie/statuses/3522489110

@prem_k (Prem Kumar Aparanji)
♺ @drnatalie: @mkrigsman says social CRM failure means brand damage- far beyond old failure #CRMe09 #scrm | hard hitting caveat there!

ID: 3522582910 • Published 2009-08-24T23:10:39Z • View Tweet: http://twitter.com/prem_k/statuses/3522582910

@jesus_hoyos (jesus_hoyos)
RT @drnatalie: @mkrigsman says social CRM failure means brand damage- far beyond old failure #CRM #CRMe09 #customerservice

ID: 3522671332 • Published 2009-08-24T23:15:22Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3522671332

@BobWarfield (Bob Warfield)
RT @ekolsky: #CRMe09 - It is official, United Airlines should have never broken that guitar -- ROFL!

ID: 3522807953 • Published 2009-08-24T23:22:42Z • View Tweet: http://twitter.com/BobWarfield/statuses/3522807953

@ekolsky (Esteban Kolsky)
RT @prem_k: .@ekolskyOccasional customers cud be advocates/detractors. am i right? #scrm #crme09 short answer: yes, long answer: depends 1/2

ID: 3523043849 • Published 2009-08-24T23:35:19Z • View Tweet: http://twitter.com/ekolsky/statuses/3523043849

@hkotadia (Dr. Harish Kotadia)
sCRM is just a tool to reach out to your customers, it will amplify the success or failure of your CRM strategy #sCRM #CRM #CRMe09

ID: 3523055567 • Published 2009-08-24T23:35:57Z • View Tweet: http://twitter.com/hkotadia/statuses/3523055567

@hkotadia (Dr. Harish Kotadia)
RT @drnatalie: @mkrigsman says data shows failures R not Tech; people related #CRM - #CRMe09 #SCRM | those who design the system at fault

ID: 3523146973 • Published 2009-08-24T23:40:55Z • View Tweet: http://twitter.com/hkotadia/statuses/3523146973

@ekolsky (Esteban Kolsky)
for those keeping track, this weeks posts: CRMe09 (day 1, day 2, days 3 notes, paul's keynote), SCRM's role in the enterprise architecture

ID: 3523204556 • Published 2009-08-24T23:44:03Z • View Tweet: http://twitter.com/ekolsky/statuses/3523204556

@JoeManna (Joseph Manna (Joe))
@prem_k To me, failure at any rate for CRM is a failure in the face of customers. #CRMe09 #scrm

ID: 3523276597 • Published 2009-08-24T23:47:54Z • View Tweet: http://twitter.com/JoeManna/statuses/3523276597

@simplybox (simplybox)
SimplyBox's unique un-structured and contextual approach to collaboration is a hit with analysts at #CRMe09

ID: 3523500354 • Published 2009-08-24T23:59:53Z • View Tweet: http://twitter.com/simplybox/statuses/3523500354

@rodgoodger (rodgoodger)
RT @simplybox SimplyBox's unique un-structured and contextual approach to collaboration is a hit with analysts at #CRMe09

ID: 3523674630 • Published 2009-08-25T00:08:49Z • View Tweet: http://twitter.com/rodgoodger/statuses/3523674630

@hkotadia (Dr. Harish Kotadia)
sCRM is almost instant, from idea to words to broadcasting - like twitter, marketers will have to respond with equal speed #sCRM #CRMe09

ID: 3523687052 • Published 2009-08-25T00:09:28Z • View Tweet: http://twitter.com/hkotadia/statuses/3523687052

@sapcrm (SAP CRM)
Ping us if you want to talk at #CRMe09 about how you could leverage SAP CRM Loyalty Mgmt within Facebook - http://bit.ly/hIEw9 #sapcrm #scrm

ID: 3524457380 • Published 2009-08-25T00:49:43Z • View Tweet: http://twitter.com/sapcrm/statuses/3524457380

@sapcrm (SAP CRM)
Ping us if you want to talk at #CRMe09 about how you could leverage Twitter within SAP CRM processes - http://bit.ly/NnpKz #sapcrm #scrm

ID: 3524508556 • Published 2009-08-25T00:52:22Z • View Tweet: http://twitter.com/sapcrm/statuses/3524508556

@jblossom (John Blossom)
See you at the @LithiumTech Tweetup 7pm Tues in NYC for social media and CRM professionals at http://bit.ly/283swh #scrm #crme09

ID: 3524699268 • Published 2009-08-25T01:02:07Z • View Tweet: http://twitter.com/jblossom/statuses/3524699268

@solvis (Solvis Consulting)
@jesus_hoyos Evento de CRM Evolution #CRMe09 y mi nuevo microblog en Ingles http://ow.ly/15MhYq

ID: 3524753437 • Published 2009-08-25T01:04:53Z • View Tweet: http://twitter.com/solvis/statuses/3524753437

@ekolsky (Esteban Kolsky)
RT @simplybox: SimplyBox's unique un-structured and contextual approach to collaboration a hit with analysts at #CRMe09 (you have to see it)

ID: 3525098590 • Published 2009-08-25T01:22:34Z • View Tweet: http://twitter.com/ekolsky/statuses/3525098590

@processblitz (Processblitz)
RT @solvis: @jesus_hoyos Evento de CRM Evolution #CRMe09 y mi nuevo microblog en Ingles http://ow.ly/15MhYq

ID: 3525128702 • Published 2009-08-25T01:24:09Z • View Tweet: http://twitter.com/processblitz/statuses/3525128702

@jesus_hoyos (jesus_hoyos)
Agree! RT @ekolsky: RT @simplybox: SimplyBox's unique un-structured and contextual approach to collaboration a hit with analysts at #CRMe09

ID: 3525294794 • Published 2009-08-25T01:32:39Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3525294794

@jesus_hoyos (jesus_hoyos)
RT @sapcrm: Ping us if you want to talk at #CRMe09 about how you could leverage Twitter within SAP CRM processes - http://bit.ly/NnpKz #scrm

ID: 3525355932 • Published 2009-08-25T01:35:48Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3525355932

@jesus_hoyos (jesus_hoyos)
RT @sapcrm: Ping us if you want to talk at #CRMe09 about how you could leverage SAP CRM Loyalty Mgmt within Facebook - http://bit.ly/hIEw9

ID: 3525361203 • Published 2009-08-25T01:36:04Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3525361203

@ZUrlocker (ZUrlocker)
RT @CRMOutsiders: 23% of surveyed sales people access CRM via mobile device #crme09

ID: 3525409158 • Published 2009-08-25T01:38:33Z • View Tweet: http://twitter.com/ZUrlocker/statuses/3525409158

@nitinbadjatia (Nitin Badjatia)
@jpl001 I've been following #crme09 from afar, but haven't had a chance to dig too deeply yet. Been busy with public sector this week

ID: 3525587283 • Published 2009-08-25T01:47:55Z • View Tweet: http://twitter.com/nitinbadjatia/statuses/3525587283

@pkralle (Paul Krajewski)
RT @ZUrlocker: RT @CRMOutsiders: 23% of surveyed sales people access CRM via mobile device #crme09

ID: 3525613705 • Published 2009-08-25T01:49:19Z • View Tweet: http://twitter.com/pkralle/statuses/3525613705

@schnaars (Scott Schnaars)
I do RT @CRMOutsiders: 23% of surveyed sales people access CRM via mobile device #crme09 via @ZUrlocker

ID: 3525657758 • Published 2009-08-25T01:51:36Z • View Tweet: http://twitter.com/schnaars/statuses/3525657758

@DonPeppers (Don Peppers)
RT @drnatalie: @mkrigsman: 2001 Gartner: 50% failure rates; still in 2009 Forrester 47% failure rate 4 #CRM - #CRMe09 #customerservice #SCRM

ID: 3526632444 • Published 2009-08-25T02:41:55Z • View Tweet: http://twitter.com/DonPeppers/statuses/3526632444

@hkotadia (Dr. Harish Kotadia)
RT @DonPeppers: 2001 50% failure rates; 2009 47% failure rate #CRM #CRMe09 #SCRM | Because of failure to KISS - Keep it simple stupid

ID: 3527160758 • Published 2009-08-25T03:10:44Z • View Tweet: http://twitter.com/hkotadia/statuses/3527160758

@jesus_hoyos (jesus_hoyos)
Searched Twitter for crme09: http://tinyurl.com/mwzg4n

ID: 3527230361 • Published 2009-08-25T03:14:38Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3527230361

@ekolsky (Esteban Kolsky)
Paul Greenberg at CRMe09: It’s About The Social-Emotional Customer @ crm intelligence & strategy http://bit.ly/Ct5gd

ID: 3527739891 • Published 2009-08-25T03:43:37Z • View Tweet: http://twitter.com/ekolsky/statuses/3527739891

@piplzchoice (Gregory Yankelovich)
RT @ekolsky: Paul Greenberg at CRMe09: It’s About The Social-Emotional Customer @ crm intelligence & strategy http://bit.ly/Ct5gd-excellent

ID: 3527821535 • Published 2009-08-25T03:48:26Z • View Tweet: http://twitter.com/piplzchoice/statuses/3527821535

@mkrigsman (Michael Krigsman)
RT @rwang0 great dinner with the #microsoft team and @mkrigsman @waband @kitson @drnatalie Brad Wilson, Kimberly Gordon #crme09

ID: 3528203831 • Published 2009-08-25T04:11:20Z • View Tweet: http://twitter.com/mkrigsman/statuses/3528203831

@drnatalie (Natalie Petouhoff)
RT @rwang0 great dinner w/ #microsoft team & @mkrigsman @waband @kitson Brad Wilson, Kimberly Gordon #crme09 debated the future of software

ID: 3528277655 • Published 2009-08-25T04:15:56Z • View Tweet: http://twitter.com/drnatalie/statuses/3528277655

@prem_k (Prem Kumar Aparanji)
Paul Greenberg at CRMe09: It’s About The Social-Emotional Customer @ crm intelligence & strategy http://bit.ly/Dagzx #scrm

ID: 3528424383 • Published 2009-08-25T04:25:12Z • View Tweet: http://twitter.com/prem_k/statuses/3528424383

@ekolsky (Esteban Kolsky)
RT @rwang0: So the big? what do we call this stuff? #crme09 ] http://bit.ly/3K96gs -- call it the social enterprise and get it over with!

ID: 3528510916 • Published 2009-08-25T04:30:47Z • View Tweet: http://twitter.com/ekolsky/statuses/3528510916

@RomanStanek (Roman Stanek)
RT @ZUrlocker: RT @CRMOutsiders: 23% of surveyed sales people access CRM via mobile device #crme09

ID: 3528894886 • Published 2009-08-25T04:55:28Z • View Tweet: http://twitter.com/RomanStanek/statuses/3528894886

@davidpodhola (David Podhola)
RT @RomanStanek 23% of surveyed sales people access CRM via mobile device #crme09

ID: 3530158024 • Published 2009-08-25T06:32:14Z • View Tweet: http://twitter.com/davidpodhola/statuses/3530158024

@siddmishra (Sid Mishra)
RT @ekolsky: Paul Greenberg at CRMe09: It’s About The Social-Emotional Customer @ crm intelligence & strategy http://bit.ly/Ct5gd

ID: 3530163283 • Published 2009-08-25T06:32:43Z • View Tweet: http://twitter.com/siddmishra/statuses/3530163283

@tmarklein (Tim Marklein)
RT @apearson RT @mkrigsman: The social customer controls the conversation, but does not control your business. (@pgreenbe #crme09)

ID: 3530765770 • Published 2009-08-25T07:29:37Z • View Tweet: http://twitter.com/tmarklein/statuses/3530765770

@cmusico (Christopher Musico)
Up early to get a workout in. Busy morning ahead at #CRMe09

ID: 3531661384 • Published 2009-08-25T09:05:26Z • View Tweet: http://twitter.com/cmusico/statuses/3531661384

@siddmishra (Sid Mishra)
Great read: RT @crm Social Customers Want to Engage @pgreenbe http://sn.im/0409conn But are you prepared to let them? #CRMe09 #scrm #crm

ID: 3531706501 • Published 2009-08-25T09:10:22Z • View Tweet: http://twitter.com/siddmishra/statuses/3531706501

@apptility (Apptility )
RT @sapcrm: Ping us if you want to talk at #CRMe09 about how you could leverage SAP CRM Loyalty Mgmt within Facebook - http://bit.ly/hIEw9

ID: 3532202227 • Published 2009-08-25T10:07:23Z • View Tweet: http://twitter.com/apptility/statuses/3532202227

@AjmalB (Ajmal el Bouazati)
Congratulations to all winners at the #CRMe09

ID: 3532714403 • Published 2009-08-25T11:00:13Z • View Tweet: http://twitter.com/AjmalB/statuses/3532714403

@ekolsky (Esteban Kolsky)
Paul Greenberg at CRMe09: It’s About The Social-Emotional Customer http://bit.ly/Ct5gd

ID: 3532737378 • Published 2009-08-25T11:02:23Z • View Tweet: http://twitter.com/ekolsky/statuses/3532737378

@Lager (Marshall Lager)
I'm in a special kind of pain this AM, which shall henceforth be named Susie, in honor of @eyemsusie, its coauthor. #crme09 sunrise sess ...

ID: 3532795140 • Published 2009-08-25T11:08:12Z • View Tweet: http://twitter.com/Lager/statuses/3532795140

@RamonBNuezJr (Ramon B. Nuez Jr.)
Interesting. RT @ekolsky Paul Greenberg at CRMe09: It’s About The Social-Emotional Customer http://bit.ly/Ct5gd #latism #businessowner

ID: 3533073550 • Published 2009-08-25T11:33:39Z • View Tweet: http://twitter.com/RamonBNuezJr/statuses/3533073550

@Lager (Marshall Lager)
Anybody from @crm find me near brkfst on 6. Need info on where to go for session. #crme09

ID: 3533086751 • Published 2009-08-25T11:34:54Z • View Tweet: http://twitter.com/Lager/statuses/3533086751

@apptility (Apptility )
RT @ekolsky: Paul Greenberg at CRMe09: It’s About The Social-Emotional Customer http://bit.ly/Ct5gd

ID: 3533219507 • Published 2009-08-25T11:47:15Z • View Tweet: http://twitter.com/apptility/statuses/3533219507

@JohnFMoore (John Moore)
RT @prem_k: Commented on @ekolsky's post from #CRMe09 abt @pgreenbe's keynote - http://bit.ly/Dagzx #scrm | Great info

ID: 3533771180 • Published 2009-08-25T12:32:23Z • View Tweet: http://twitter.com/JohnFMoore/statuses/3533771180

@SpeechTech (SpeechTech Magazine)
STEK/CRMe Attendees: find our sign on the 6th floor. 1st 5 get a GC for $15 plus Tweet Ts. Sponsored by Contact Solutions #STEK09 #CRMe09

ID: 3533834391 • Published 2009-08-25T12:37:17Z • View Tweet: http://twitter.com/SpeechTech/statuses/3533834391

@CustomerMgmtIQ (Blake Landau)
Blake's Blog: The Return of Citizens As Customers #CRME09 #STEK09 http://bit.ly/qr8rl

ID: 3533940573 • Published 2009-08-25T12:45:18Z • View Tweet: http://twitter.com/CustomerMgmtIQ/statuses/3533940573

@kitson (Josh Weinberger)
Day 2 of #CRMe09 Just moments away. Jeffrey Rayport's keynote to kick it off.

ID: 3534112574 • Published 2009-08-25T12:58:05Z • View Tweet: http://twitter.com/kitson/statuses/3534112574

@kitson (Josh Weinberger)
We'll be live-twittering the keynote over at @CRMe09 -- join us there! #CRMe09 #crm #scrm

ID: 3534154994 • Published 2009-08-25T13:01:00Z • View Tweet: http://twitter.com/kitson/statuses/3534154994

@jesus_hoyos (jesus_hoyos)
RT @kitson: Day 2 of #CRMe09 Just moments away. Jeffrey Rayport's keynote to kick it off.

ID: 3534171508 • Published 2009-08-25T13:02:06Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3534171508

@destinationCRM (destinationCRM)
#CRM Evolution, Day 2: Follow @CRMe09 for live coverage + http://sn.im/crme09 for all the show's tweets. #CRMe09

ID: 3534194464 • Published 2009-08-25T13:03:42Z • View Tweet: http://twitter.com/destinationCRM/statuses/3534194464

@crm (CRM magazine)
2nd day of our #CRM Evolution show: Follow @CRMe09 for live coverage + http://sn.im/crme09 for all the show's tweets. #CRMe09

ID: 3534210193 • Published 2009-08-25T13:04:50Z • View Tweet: http://twitter.com/crm/statuses/3534210193

@Earl_LaChance (Earl_LaChance)
RT @jesus_hoyos: Jesus Hoyos of Solvis will be speaking about the Latin American-CRM market on Wed at 10am A302 @CRMe09 - http://ow.ly/law2

ID: 3534211168 • Published 2009-08-25T13:04:54Z • View Tweet: http://twitter.com/Earl_LaChance/statuses/3534211168

@jesstsai (jesstsai)
RT crm2nd day of our #CRM Evolution show: Follow @CRMe09 for live coverage + http://sn.im/crme09 for all the show's tweets. #CRMe09

ID: 3534228323 • Published 2009-08-25T13:06:05Z • View Tweet: http://twitter.com/jesstsai/statuses/3534228323

@CRMe09 (CRM Evolution 2009)
Live-twitterers here on the @CRMe09 channel: Christopher Musico (@cmusico) ^CM .... Lauren McKay (@laurenmizzou) ^LM #CRMe09 #CRM

ID: 3534236615 • Published 2009-08-25T13:06:40Z • View Tweet: http://twitter.com/CRMe09/statuses/3534236615

@CRMe09 (CRM Evolution 2009)
Live-twitterers here on the @CRMe09 channel: Jessica Tsai (@jesstsai) ^JT .... Josh Weinberger (@kitson) ^JW #CRMe09 #CRM

ID: 3534241044 • Published 2009-08-25T13:06:59Z • View Tweet: http://twitter.com/CRMe09/statuses/3534241044

@drnatalie (Natalie Petouhoff)
@kitson great discussion @ dinner last nite! looking forward to another great day of content at #CRMe09 #SCRM #customerservice #cctr

ID: 3534247948 • Published 2009-08-25T13:07:28Z • View Tweet: http://twitter.com/drnatalie/statuses/3534247948

@laurenmizzou (Lauren McKay)
Good morning - Waiting for Day 2 #crme09 keynote to begin. Jeffrey Rayport http://bit.ly/M7u8g

ID: 3534249527 • Published 2009-08-25T13:07:36Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3534249527

@jesstsai (jesstsai)
Now speaking: Jo Ann Parris VP, Relationship Technology Management (RTM), Convergys Corporation #CRMe09

ID: 3534267708 • Published 2009-08-25T13:08:54Z • View Tweet: http://twitter.com/jesstsai/statuses/3534267708

@jesstsai (jesstsai)
"We're no longer in a service economy, we're in an experience economy" - Parris #CRMe09

ID: 3534276526 • Published 2009-08-25T13:09:32Z • View Tweet: http://twitter.com/jesstsai/statuses/3534276526

@Lager (Marshall Lager)
#crme09 tues keynote starting. Jeffrey Rayport, founder of Marketspace and author, fmr Harvard prof.

ID: 3534281876 • Published 2009-08-25T13:09:55Z • View Tweet: http://twitter.com/Lager/statuses/3534281876

@jesstsai (jesstsai)
keynote Speaker: Jeffrey Rayport, Marketspace "Best Voice Forward" #CRMe09

ID: 3534291415 • Published 2009-08-25T13:10:33Z • View Tweet: http://twitter.com/jesstsai/statuses/3534291415

@jesstsai (jesstsai)
Rayport notes irony of having to turn off your digital devices at a SpeechTech conference. #CRMe09

ID: 3534306809 • Published 2009-08-25T13:11:38Z • View Tweet: http://twitter.com/jesstsai/statuses/3534306809

@Lager (Marshall Lager)
#crme09 JR: biggest news is not evolution of products or svcs, but of customers.

ID: 3534316075 • Published 2009-08-25T13:12:16Z • View Tweet: http://twitter.com/Lager/statuses/3534316075

@annekeseley (Anneke Seley)
#CRMe09 Jeffrey Rayport about to keynote:-former harvard prof -"Why Every Brand Needs a Digital Personality"

ID: 3534327843 • Published 2009-08-25T13:13:01Z • View Tweet: http://twitter.com/annekeseley/statuses/3534327843

@jesstsai (jesstsai)
Rayport presentation title is actually "Speech in the Enterprise: Why Every Brand Needs a Digital Personality." #CRMe09

ID: 3534331797 • Published 2009-08-25T13:13:15Z • View Tweet: http://twitter.com/jesstsai/statuses/3534331797

@denispombriant (DenisPombriant)
#crme09 looks like I am taking the position of the loyal opposition. I don't think customer experience is where it's at anymore

ID: 3534336089 • Published 2009-08-25T13:13:31Z • View Tweet: http://twitter.com/denispombriant/statuses/3534336089

@Lager (Marshall Lager)
#crme09 BTW, title of session is Speech in the Enterprise: why every brand needs a digital personality.

ID: 3534336803 • Published 2009-08-25T13:13:34Z • View Tweet: http://twitter.com/Lager/statuses/3534336803

@drnatalie (Natalie Petouhoff)
does your brand have a digital personality? #CRMe09 #SCRM #customerservice #cctr

ID: 3534339921 • Published 2009-08-25T13:13:47Z • View Tweet: http://twitter.com/drnatalie/statuses/3534339921

@jesstsai (jesstsai)
Given the technology [bizes] wield in an Internet setting...are we in an age where every org needs a digital personality? - Rayport #CRMe09

ID: 3534350754 • Published 2009-08-25T13:14:32Z • View Tweet: http://twitter.com/jesstsai/statuses/3534350754

@laurenmizzou (Lauren McKay)
Are we in an age when ev org not only needs a brand personality&consistent set of experiences, but also needs a digital personality? #crme09

ID: 3534351192 • Published 2009-08-25T13:14:33Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3534351192

@drnatalie (Natalie Petouhoff)
Jeff says speech rec is necessary in enterprise for revolution for front/back office transformation #CRMe09 #SCRM #customerservice #cctr

ID: 3534357957 • Published 2009-08-25T13:15:02Z • View Tweet: http://twitter.com/drnatalie/statuses/3534357957

@Lager (Marshall Lager)
#crme09 digital personality goes beyond branding. Moment of truth often delivered by machine, captures essence of co.

ID: 3534360020 • Published 2009-08-25T13:15:09Z • View Tweet: http://twitter.com/Lager/statuses/3534360020

@jesstsai (jesstsai)
RT @denispombriant: #crme09 [...] taking the position of the loyal opposition. I don't think customer experience is where it's at anymore

ID: 3534362256 • Published 2009-08-25T13:15:18Z • View Tweet: http://twitter.com/jesstsai/statuses/3534362256

@mjayliebs (Mitch Lieberman)
. @DenisPombriant: #crme09 [I don't think customer experience is where it's at anymore] Interesting, what takes the place of Cust Exp?

ID: 3534365534 • Published 2009-08-25T13:15:31Z • View Tweet: http://twitter.com/mjayliebs/statuses/3534365534

@Lager (Marshall Lager)
#crme09 actually, I'd say that digital personality is deepest part of branding. Not disagreeing w/ JR though.

ID: 3534385099 • Published 2009-08-25T13:16:51Z • View Tweet: http://twitter.com/Lager/statuses/3534385099

@jesstsai (jesstsai)
Lesson from Mentos Viral Video? Don't eat Mentos and drink coke http://bit.ly/oIUSw (got that, @kitson?) #CRMe09

ID: 3534390694 • Published 2009-08-25T13:17:14Z • View Tweet: http://twitter.com/jesstsai/statuses/3534390694

@Lager (Marshall Lager)
#crme09 now talking mentos + diet coke. (Search if u don't get it) mentos loved it, owned it. Coke tried to squelch, bad move.

ID: 3534413338 • Published 2009-08-25T13:18:47Z • View Tweet: http://twitter.com/Lager/statuses/3534413338

@drnatalie (Natalie Petouhoff)
Jeff shows the dietcoke mentos video as example of viral media distribution #CRMe09 #SCRM #customerservice http://tinyurl.com/zwvoz

ID: 3534414046 • Published 2009-08-25T13:18:50Z • View Tweet: http://twitter.com/drnatalie/statuses/3534414046

@jesstsai (jesstsai)
Not only content creation in hands of consumers, but also content distribution - @JRayport #CRMe09

ID: 3534418218 • Published 2009-08-25T13:19:07Z • View Tweet: http://twitter.com/jesstsai/statuses/3534418218

@annekeseley (Anneke Seley)
#CRMe09 Rayport: With social media, content creation AND distribution are now in the hands of customers/consumers.

ID: 3534418014 • Published 2009-08-25T13:19:07Z • View Tweet: http://twitter.com/annekeseley/statuses/3534418014

@laurenmizzou (Lauren McKay)
Consumers have control of content distribution. Great for consumers, scary for brands. #crme09

ID: 3534420896 • Published 2009-08-25T13:19:18Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3534420896

@drnatalie (Natalie Petouhoff)
does any company has control of their brand anymore? #CRMe09 #SCRM #customerservice

ID: 3534422266 • Published 2009-08-25T13:19:24Z • View Tweet: http://twitter.com/drnatalie/statuses/3534422266

@Lager (Marshall Lager)
#crme09 custs have taken control of the message and its distribution. What are implications on brands, speech tech?

ID: 3534451961 • Published 2009-08-25T13:21:21Z • View Tweet: http://twitter.com/Lager/statuses/3534451961

@wittyone (Hitesh Parashar)
We'll be live-twittering the keynote over at @CRMe09 -- join us there! #CRMe09 #crm #scrm (via @kitson)

ID: 3534455330 • Published 2009-08-25T13:21:36Z • View Tweet: http://twitter.com/wittyone/statuses/3534455330

@annekeseley (Anneke Seley)
#CRMe09 Rayport: Referencing "Customers 3.0". Is the moniker "2.0" obsolete? #sales20

ID: 3534458014 • Published 2009-08-25T13:21:47Z • View Tweet: http://twitter.com/annekeseley/statuses/3534458014

@mjayliebs (Mitch Lieberman)
.@drnatalie: does any company has control of their brand anymore? | Full control no, influence yes #CRMe09 #SCRM #customerservice

ID: 3534458484 • Published 2009-08-25T13:21:49Z • View Tweet: http://twitter.com/mjayliebs/statuses/3534458484

@Earl_LaChance (Earl_LaChance)
Solvis' SaaS CRM project in ATL is going well,but prefer to be at CRM Evolution#CRMe09 in NYC to hear Jesus Hoyos speak: http://bit.ly/uTg2f

ID: 3534463410 • Published 2009-08-25T13:22:09Z • View Tweet: http://twitter.com/Earl_LaChance/statuses/3534463410

@drnatalie (Natalie Petouhoff)
. @JRayport says customer 1.0 ='50-60's was a supply economy #CRMe09 #SCRM #customerservice

ID: 3534469075 • Published 2009-08-25T13:22:32Z • View Tweet: http://twitter.com/drnatalie/statuses/3534469075

@laurenmizzou (Lauren McKay)
RT @annekeseley #CRMe09 Rayport: Referencing "Customers 3.0". Is the moniker "2.0" obsolete? #sales20

ID: 3534473590 • Published 2009-08-25T13:22:50Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3534473590

@JohnFMoore (John Moore)
RT @mjayliebs: .@drnatalie: does company have control of their brand .. | Full control no, influence yes #CRMe09 #SCRM | Important Point

ID: 3534480615 • Published 2009-08-25T13:23:18Z • View Tweet: http://twitter.com/JohnFMoore/statuses/3534480615

@Lager (Marshall Lager)
#crme09 1st consumer revolution: 1950s and 60s, demand was infinite, supply constrained. New affluent consumer, few brands, little mktg.

ID: 3534480868 • Published 2009-08-25T13:23:19Z • View Tweet: http://twitter.com/Lager/statuses/3534480868

@jesstsai (jesstsai)
3 major releases of the customer on the demand side. First: 1950s/60s (supply economy, few brands, limited choice -Rayport #CRMe09

ID: 3534498739 • Published 2009-08-25T13:24:32Z • View Tweet: http://twitter.com/jesstsai/statuses/3534498739

@Lager (Marshall Lager)
#crme09 2nd was 70s: many more retailers, brands, goods. Custs gained power thru choice. New mktg methods.

ID: 3534501847 • Published 2009-08-25T13:24:45Z • View Tweet: http://twitter.com/Lager/statuses/3534501847

@drnatalie (Natalie Petouhoff)
. @JRayport says customer 2.0 =’70’s customers had power as consumers had a lot of choice #CRMe09 #SCRM #customerservice

ID: 3534508260 • Published 2009-08-25T13:25:09Z • View Tweet: http://twitter.com/drnatalie/statuses/3534508260

@jesstsai (jesstsai)
Second release: 1970s - choices multiplied - customers more powerful, increase on supply side, higher expectations - JRayport #CRMe09

ID: 3534510861 • Published 2009-08-25T13:25:20Z • View Tweet: http://twitter.com/jesstsai/statuses/3534510861

@Lager (Marshall Lager)
#crme09 customer 3.0 is today. Oversupply has digital customer specifying the relationship they want.

ID: 3534528347 • Published 2009-08-25T13:26:29Z • View Tweet: http://twitter.com/Lager/statuses/3534528347

@jesstsai (jesstsai)
3rd release (Customer 3.0) - overwhelmed by brand & choice in every category. Sobering reality: all world-class offerings. -JRayport #CRMe09

ID: 3534532731 • Published 2009-08-25T13:26:47Z • View Tweet: http://twitter.com/jesstsai/statuses/3534532731

@drnatalie (Natalie Petouhoff)
@JRayport says customer 3.0 =endemic supply changes the dynamic 2 customer experiences #CRMe09 #SCRM #customerservice

ID: 3534535534 • Published 2009-08-25T13:26:59Z • View Tweet: http://twitter.com/drnatalie/statuses/3534535534

@jesstsai (jesstsai)
Now: Demand is finite/constrained resource - How do we get our piece of it? - JRayport #CRMe09

ID: 3534541156 • Published 2009-08-25T13:27:21Z • View Tweet: http://twitter.com/jesstsai/statuses/3534541156

@laurenmizzou (Lauren McKay)
Rayport says the 2nd wave of consumers can be rep'd by the old Visa campaign "It's everywhere you want to be." Hello to multichannel.#crme09

ID: 3534541080 • Published 2009-08-25T13:27:21Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3534541080

@Lager (Marshall Lager)
#crme09 supply is effectively infinite, demand is the scarce resource.

ID: 3534543694 • Published 2009-08-25T13:27:32Z • View Tweet: http://twitter.com/Lager/statuses/3534543694

@annekeseley (Anneke Seley)
#CRMe09 @JRayport: Supply is infinite; demand is a scarce resource. How do we change the way we sell to the new customer? #sales20

ID: 3534544875 • Published 2009-08-25T13:27:36Z • View Tweet: http://twitter.com/annekeseley/statuses/3534544875

@kitson (Josh Weinberger)
#Rayport: Supply is now infinite. It's demand that's finite. [That sound? Adam Smith, rolling over in his grave.] #CRMe09 #crm

ID: 3534554506 • Published 2009-08-25T13:28:14Z • View Tweet: http://twitter.com/kitson/statuses/3534554506

@jesstsai (jesstsai)
Unless you're MSFT (or have some other monopoly), you have to care about customer experience - JRayport #CRMe09

ID: 3534559277 • Published 2009-08-25T13:28:34Z • View Tweet: http://twitter.com/jesstsai/statuses/3534559277

@annekeseley (Anneke Seley)
#CRMe09 @jrayport: Customer experience is the differentiator with all else being equal. #sales20

ID: 3534563735 • Published 2009-08-25T13:28:52Z • View Tweet: http://twitter.com/annekeseley/statuses/3534563735

@CustomerMgmtIQ (Blake Landau)
Infinite supply and finite demand. Consmrs overwhlmd. Where is the demand?Rayport keynote #CRME09

ID: 3534568898 • Published 2009-08-25T13:29:12Z • View Tweet: http://twitter.com/CustomerMgmtIQ/statuses/3534568898

@jesstsai (jesstsai)
"Gen Z" - born after 2003 - don't know a world without an iPhone/iPod/or Webkinz (which of these is not like the other?) - JRayport #CRMe09

ID: 3534576936 • Published 2009-08-25T13:29:44Z • View Tweet: http://twitter.com/jesstsai/statuses/3534576936

@annekeseley (Anneke Seley)
#CRMe09@jrayport: Generation Z: those born after 2003. But it's the last letter of the alphabet. ????

ID: 3534580045 • Published 2009-08-25T13:29:56Z • View Tweet: http://twitter.com/annekeseley/statuses/3534580045

@Lager (Marshall Lager)
#crme09 breaking news: there is a Generation Z. Born 2003+ -- even more digitally native, social tech savvy than Gen Y. Hooray.

ID: 3534588667 • Published 2009-08-25T13:30:26Z • View Tweet: http://twitter.com/Lager/statuses/3534588667

@drnatalie (Natalie Petouhoff)
. @JRayport says baby boomers to Gen X, Y Z R influenced by media/tech/ create cohorts #CRMe09 #SCRM #customerservice

ID: 3534599833 • Published 2009-08-25T13:31:08Z • View Tweet: http://twitter.com/drnatalie/statuses/3534599833

@laurenmizzou (Lauren McKay)
RT @jesstsai GenZ- born after 2003-don't know a world w/o an iPhone/iPod/or Webkinz (which of these is not like the other?)-JRayport #CRMe09

ID: 3534604375 • Published 2009-08-25T13:31:25Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3534604375

@jesstsai (jesstsai)
Digital will surpass radio in 2009, newspapers in 2010, tv a couple years after that. - JRayport #CRMe09

ID: 3534617900 • Published 2009-08-25T13:32:17Z • View Tweet: http://twitter.com/jesstsai/statuses/3534617900

@drnatalie (Natalie Petouhoff)
what is the impact of changes to media/tech on brand? good/bad? #CRMe09 #SCRM #customerservice

ID: 3534627236 • Published 2009-08-25T13:32:53Z • View Tweet: http://twitter.com/drnatalie/statuses/3534627236

@mjayliebs (Mitch Lieberman)
RT @kitson: #Rayport: Supply is now infinite. It's demand that's finite. [That sound? Adam Smith, rolling over in his grave.] #CRMe09 #crm

ID: 3534634033 • Published 2009-08-25T13:33:19Z • View Tweet: http://twitter.com/mjayliebs/statuses/3534634033

@jesstsai (jesstsai)
"New ways of doing things that don't matter?...Or fund. changes...that define us as a species & enable us to survive?" - JRayport #CRMe09

ID: 3534639578 • Published 2009-08-25T13:33:42Z • View Tweet: http://twitter.com/jesstsai/statuses/3534639578

@draab (David Raab)
Rayport says 'demand is finite' as if that's new. The real limited resource is consumer attention. #CRMe09

ID: 3534645763 • Published 2009-08-25T13:34:06Z • View Tweet: http://twitter.com/draab/statuses/3534645763

@CRMe09 (CRM Evolution 2009)
RT @jesstsai: Digital will surpass radio in 2009, newspapers in 2010, TV a couple years after that. - JRayport #CRMe09

ID: 3534646850 • Published 2009-08-25T13:34:10Z • View Tweet: http://twitter.com/CRMe09/statuses/3534646850

@drnatalie (Natalie Petouhoff)
. @JRayport says Fundamental changes in how we get info, interact, share w/ each other is glimpse 2 future #CRMe09 #SCRM #customerservice

ID: 3534648398 • Published 2009-08-25T13:34:16Z • View Tweet: http://twitter.com/drnatalie/statuses/3534648398

@jesstsai (jesstsai)
"SpeechHeads are such partiers." #CRMe09

ID: 3534651529 • Published 2009-08-25T13:34:28Z • View Tweet: http://twitter.com/jesstsai/statuses/3534651529

@annekeseley (Anneke Seley)
#CRMe09 @jrayport: Explaining changes in how we: Access information (google), accesss one another (iPod), share w/one another (facebook)

ID: 3534655508 • Published 2009-08-25T13:34:44Z • View Tweet: http://twitter.com/annekeseley/statuses/3534655508

@jesstsai (jesstsai)
1/6 humans use social media to connect with one another -JRayport #CRMe09

ID: 3534657790 • Published 2009-08-25T13:34:53Z • View Tweet: http://twitter.com/jesstsai/statuses/3534657790

@CRMe09 (CRM Evolution 2009)
RT @Lager #crme09 Breaking: There's a Generation Z. Born 2003+-- even more digitally native, social-tech savvy than Gen Y. Hooray.

ID: 3534658793 • Published 2009-08-25T13:34:57Z • View Tweet: http://twitter.com/CRMe09/statuses/3534658793

@Lager (Marshall Lager)
#crme09 major changes today in how custs access info, each other, and share w/ each other. Google, 1B ppl worldwide on soc netwks.

ID: 3534664640 • Published 2009-08-25T13:35:19Z • View Tweet: http://twitter.com/Lager/statuses/3534664640

@CRMe09 (CRM Evolution 2009)
RT @jesstsai: Unless you're MSFT (or have some other monopoly), you have to care about customer experience - JRayport #CRMe09

ID: 3534668184 • Published 2009-08-25T13:35:33Z • View Tweet: http://twitter.com/CRMe09/statuses/3534668184

@jesstsai (jesstsai)
If we change how people access info& maintain social ties, then we fund. change the channels of distribution of everything -JRayport #CRMe09

ID: 3534676565 • Published 2009-08-25T13:36:06Z • View Tweet: http://twitter.com/jesstsai/statuses/3534676565

@drnatalie (Natalie Petouhoff)
. @JRayport R digital cohorts important 4 brands 2 understand when creating customer experiences? #CRMe09 #SCRM #customerservice

ID: 3534677705 • Published 2009-08-25T13:36:10Z • View Tweet: http://twitter.com/drnatalie/statuses/3534677705

@CRMe09 (CRM Evolution 2009)
[Funny - Microsoft's Brad Wilson was saying last night that he's got a staffer who's *only* job is to focus on experience. ^JW] #CRMe09 #crm

ID: 3534683208 • Published 2009-08-25T13:36:32Z • View Tweet: http://twitter.com/CRMe09/statuses/3534683208

@Lager (Marshall Lager)
#crme09 social sharing reaches the emotional lvl @pgreenbe mentioned yesterday.

ID: 3534687862 • Published 2009-08-25T13:36:50Z • View Tweet: http://twitter.com/Lager/statuses/3534687862

@annekeseley (Anneke Seley)
#CRMe09 @jrayport: we need speech for emotional connection w/customers. #sales20

ID: 3534691222 • Published 2009-08-25T13:37:03Z • View Tweet: http://twitter.com/annekeseley/statuses/3534691222

@jesstsai (jesstsai)
Because of reversal in supply & demand - not MARKETING that's everything, it's your TECHNOLOGY that is everything - JRayport #CRMe09

ID: 3534700967 • Published 2009-08-25T13:37:41Z • View Tweet: http://twitter.com/jesstsai/statuses/3534700967

@drnatalie (Natalie Petouhoff)
. @JRayport says as supply/demand has shifted; marketing's role has changed; now tech is king instead #CRMe09 #SCRM #customerservice

ID: 3534707343 • Published 2009-08-25T13:38:07Z • View Tweet: http://twitter.com/drnatalie/statuses/3534707343

@draab (David Raab)
@JRayport says tech is key, not marketing...he can't really mean that? war is too important to leave to the generals #CRMe09

ID: 3534712739 • Published 2009-08-25T13:38:28Z • View Tweet: http://twitter.com/draab/statuses/3534712739

@CRMe09 (CRM Evolution 2009)
"Marketing is no longer everything. Your technology is now everything." @JRayport #CRMe09 [Nick Carr, eat your heart out. ^JW]

ID: 3534714469 • Published 2009-08-25T13:38:35Z • View Tweet: http://twitter.com/CRMe09/statuses/3534714469

@jesstsai (jesstsai)
Call centers, customer care professionals - technology pulls all tough points together for a seamless experience - JRayport #CRMe09

ID: 3534715704 • Published 2009-08-25T13:38:40Z • View Tweet: http://twitter.com/jesstsai/statuses/3534715704

@Lager (Marshall Lager)
#crme09 complexity of managing cust interactions has increased tons. User-gen'd media makes brand equation far more complex.

ID: 3534724568 • Published 2009-08-25T13:39:16Z • View Tweet: http://twitter.com/Lager/statuses/3534724568

@drnatalie (Natalie Petouhoff)
. @JRayport says user generated media makes brand equation more complex- youtube google facebook #CRMe09 #SCRM #customerservice

ID: 3534729568 • Published 2009-08-25T13:39:36Z • View Tweet: http://twitter.com/drnatalie/statuses/3534729568

@annekeseley (Anneke Seley)
#crme09 @jrayport: We need tech to manage the volume of customer interactions in multiple media. #sales20

ID: 3534731084 • Published 2009-08-25T13:39:42Z • View Tweet: http://twitter.com/annekeseley/statuses/3534731084

@CRMe09 (CRM Evolution 2009)
RT @rwang0 RT @draab: @JRayport says 'demand is finite' as if that's new. The real limited resource is consumer attention. #CRMe09

ID: 3534737929 • Published 2009-08-25T13:40:07Z • View Tweet: http://twitter.com/CRMe09/statuses/3534737929

@CustomerMgmtIQ (Blake Landau)
Command and control advertising is dead-J.Rayport #CRME09

ID: 3534737970 • Published 2009-08-25T13:40:08Z • View Tweet: http://twitter.com/CustomerMgmtIQ/statuses/3534737970

@drnatalie (Natalie Petouhoff)
. @JRayport what's implication of voice on digital cohorts, customer experience & technology 2 your bizness? #CRMe09 #SCRM #customerservice

ID: 3534758212 • Published 2009-08-25T13:41:26Z • View Tweet: http://twitter.com/drnatalie/statuses/3534758212

@drnatalie (Natalie Petouhoff)
. @JRayport has 5 strategies for engaging customer 3.0 #CRMe09 #SCRM #customerservice

ID: 3534772929 • Published 2009-08-25T13:42:23Z • View Tweet: http://twitter.com/drnatalie/statuses/3534772929

@Lager (Marshall Lager)
#crme09 impact of tech: fashion--zara has 26 seasons/yr. New fashion trends become finished product in a few wks.

ID: 3534773391 • Published 2009-08-25T13:42:25Z • View Tweet: http://twitter.com/Lager/statuses/3534773391

@jesstsai (jesstsai)
Five Strategies for Engaging Cusomters 3.0 -- READY? #CRMe09

ID: 3534777072 • Published 2009-08-25T13:42:39Z • View Tweet: http://twitter.com/jesstsai/statuses/3534777072

@drnatalie (Natalie Petouhoff)
. @JayRport strategy 1: target the core. ex Scion vs Element #CRMe09 #SCRM #customerservice

ID: 3534799748 • Published 2009-08-25T13:44:07Z • View Tweet: http://twitter.com/drnatalie/statuses/3534799748

@Lager (Marshall Lager)
#crme09 implications for speech and crm: verticality very important. Control the microcosm.

ID: 3534804578 • Published 2009-08-25T13:44:25Z • View Tweet: http://twitter.com/Lager/statuses/3534804578

@laurenmizzou (Lauren McKay)
Honda Element tried to reach younger gen. Completely missed target bc invested in Tv ad. Avg driver is 44. #crme09

ID: 3534807036 • Published 2009-08-25T13:44:34Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3534807036

@laurenmizzou (Lauren McKay)
Toyota Scion learned from Elements mistakes. Youngest gen of drivers. (No one in ballroom owns one.) #crme09

ID: 3534830210 • Published 2009-08-25T13:45:58Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3534830210

@Lager (Marshall Lager)
#crme09 honda element tgtd gen y w/ trad mktg, failed. Toyota scion went grassroots, low price stripped tuner, user cocreated, won.

ID: 3534833083 • Published 2009-08-25T13:46:09Z • View Tweet: http://twitter.com/Lager/statuses/3534833083

@annekeseley (Anneke Seley)
#crme09 @jrayport: 5 hypotheses for engaging customers. 1. Target the core. E.g. Scion: car is configured online by buyers like a PC.

ID: 3534847667 • Published 2009-08-25T13:47:04Z • View Tweet: http://twitter.com/annekeseley/statuses/3534847667

@drnatalie (Natalie Petouhoff)
. @JayRport strategy 1: Can customize Scion 2 your own "car" experience #CRMe09 #SCRM #customerservice

ID: 3534861240 • Published 2009-08-25T13:47:56Z • View Tweet: http://twitter.com/drnatalie/statuses/3534861240

@Lager (Marshall Lager)
#crme09 scion owners spend as much personalizing car as they spent on car itself. Give away razor, make money on the blades.

ID: 3534862567 • Published 2009-08-25T13:48:01Z • View Tweet: http://twitter.com/Lager/statuses/3534862567

@jesstsai (jesstsai)
New Vocab? a "microvertical" - a highly focused vertical niche #CRMe09

ID: 3534863307 • Published 2009-08-25T13:48:04Z • View Tweet: http://twitter.com/jesstsai/statuses/3534863307

@CustomerMgmtIQ (Blake Landau)
Scion car is a pc. Unfnshd car consmrs need access to sci ecosystm to make it unqly thr own lk cntnt #CRME09

ID: 3534865899 • Published 2009-08-25T13:48:13Z • View Tweet: http://twitter.com/CustomerMgmtIQ/statuses/3534865899

@grahamhill (Graham Hill)
RT @Lager: #crme09 scion owners spend as much personalizing car as they spent on car itself. Give away razor, make money on the blades.

ID: 3534872634 • Published 2009-08-25T13:48:39Z • View Tweet: http://twitter.com/grahamhill/statuses/3534872634

@drnatalie (Natalie Petouhoff)
if social nets R brand ambassadors, what's best way 2 engage them? #CRMe09 #SCRM #customerservice

ID: 3534878956 • Published 2009-08-25T13:49:04Z • View Tweet: http://twitter.com/drnatalie/statuses/3534878956

@jesstsai (jesstsai)
Create your own personalized radio station! http://yiqyaq.com/ #CRMe09

ID: 3534881605 • Published 2009-08-25T13:49:13Z • View Tweet: http://twitter.com/jesstsai/statuses/3534881605

@draab (David Raab)
@JRayport : way to overcome clutter is to target a niche and overwhelm it with content. I can buy that. #crme09

ID: 3534884238 • Published 2009-08-25T13:49:23Z • View Tweet: http://twitter.com/draab/statuses/3534884238

@drnatalie (Natalie Petouhoff)
. @JayRport strategy 1: use YIQYAQ to program own blend of channels #CRMe09 #SCRM #customerservice

ID: 3534895207 • Published 2009-08-25T13:50:04Z • View Tweet: http://twitter.com/drnatalie/statuses/3534895207

@laurenmizzou (Lauren McKay)
speech is ideal for playing a game in micro-verticals.-jrayport #crme09

ID: 3534900815 • Published 2009-08-25T13:50:24Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3534900815

@jesstsai (jesstsai)
If you can overwhelm them with automated services & rich media - you win - JRayport (not sure how i feel about the word "overwhelm") #CRMe09

ID: 3534901374 • Published 2009-08-25T13:50:26Z • View Tweet: http://twitter.com/jesstsai/statuses/3534901374

@Lager (Marshall Lager)
#crme09 yiqyaq community radio. Create own blend of channels, share via twitter etc, play as live radio. Cool idea.

ID: 3534902152 • Published 2009-08-25T13:50:29Z • View Tweet: http://twitter.com/Lager/statuses/3534902152

@mjayliebs (Mitch Lieberman)
Customize online content interfaces for consumption contexts and occasions .@JayRport #CRMe09 #scrm

ID: 3534902329 • Published 2009-08-25T13:50:30Z • View Tweet: http://twitter.com/mjayliebs/statuses/3534902329

@jesstsai (jesstsai)
"an audience and a market doesn't a community make...we need to activate it" - JRayport #CRMe09

ID: 3534912706 • Published 2009-08-25T13:51:08Z • View Tweet: http://twitter.com/jesstsai/statuses/3534912706

@laurenmizzou (Lauren McKay)
RT @jesstsai Create your own personalized radio station! http://yiqyaq.com/ #CRMe09

ID: 3534918903 • Published 2009-08-25T13:51:35Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3534918903

@drnatalie (Natalie Petouhoff)
. @JayRport strategy 2: Activate the Community; Membership = rewards #CRMe09 #SCRM #customerservice

ID: 3534919257 • Published 2009-08-25T13:51:37Z • View Tweet: http://twitter.com/drnatalie/statuses/3534919257

@mjayliebs (Mitch Lieberman)
Orchestrate multi-channel media content delivery to establish best 'ecosystems' .@JayRport #CRMe09 #scrm

ID: 3534919390 • Published 2009-08-25T13:51:38Z • View Tweet: http://twitter.com/mjayliebs/statuses/3534919390

@kitson (Josh Weinberger)
*An audience* does not a community make." @JRayport #CRMe09 #scrm *socialmedia #crm

ID: 3534925959 • Published 2009-08-25T13:52:07Z • View Tweet: http://twitter.com/kitson/statuses/3534925959

@jesstsai (jesstsai)
"How is it that any of us are willing to carry an AmEx card (fees!)?" - JRayport. STATUS! BENEFITS! Join the club! #CRMe09

ID: 3534942253 • Published 2009-08-25T13:53:09Z • View Tweet: http://twitter.com/jesstsai/statuses/3534942253

@CRMe09 (CRM Evolution 2009)
RT @jesstsai New terminology? The "microvertical" - a highly focused vertical niche -@JRayport #CRMe09 ^JW

ID: 3534948608 • Published 2009-08-25T13:53:34Z • View Tweet: http://twitter.com/CRMe09/statuses/3534948608

@Lager (Marshall Lager)
#crme09 mkt + audience != community.

ID: 3534950299 • Published 2009-08-25T13:53:40Z • View Tweet: http://twitter.com/Lager/statuses/3534950299

@drnatalie (Natalie Petouhoff)
. @JayRport strategy 2: American Express green 2 centurion Card; 4 levels #CRMe09 #SCRM #customerservice

ID: 3534951476 • Published 2009-08-25T13:53:44Z • View Tweet: http://twitter.com/drnatalie/statuses/3534951476

@CRMe09 (CRM Evolution 2009)
Speech technology is ideally suited to the microvertical. -@JRayport #CRMe09 #crm #speechreco #speech #stek09 ^JW

ID: 3534952112 • Published 2009-08-25T13:53:47Z • View Tweet: http://twitter.com/CRMe09/statuses/3534952112

@annekeseley (Anneke Seley)
@crme09 @jrayport: Engagement Strategy #2: Activate the Community. E.g. AmEx membership rewards

ID: 3534959437 • Published 2009-08-25T13:54:16Z • View Tweet: http://twitter.com/annekeseley/statuses/3534959437

@drnatalie (Natalie Petouhoff)
. @JayRport strategy 2: Successful virtual worlds;, Ex. webkins could use speech to enhance community #CRMe09 #SCRM #customerservice

ID: 3534960164 • Published 2009-08-25T13:54:19Z • View Tweet: http://twitter.com/drnatalie/statuses/3534960164

@Lager (Marshall Lager)
#crme09 kids community webkinz is ripe to use speech to enhance community. Users have chat and predefined Q+A dialog.

ID: 3534982303 • Published 2009-08-25T13:55:42Z • View Tweet: http://twitter.com/Lager/statuses/3534982303

@jesstsai (jesstsai)
Webkinz = Gen Z's Tamagotchi? Not sure any Gen Yers suffered "separation anxiety" though... #CRMe09

ID: 3534984025 • Published 2009-08-25T13:55:48Z • View Tweet: http://twitter.com/jesstsai/statuses/3534984025

@jesstsai (jesstsai)
Gen Z's Webkinz = Gen Y's Tamagotchi? Not sure any Gen Yers suffered "separation anxiety" though... #CRMe09

ID: 3534991453 • Published 2009-08-25T13:56:15Z • View Tweet: http://twitter.com/jesstsai/statuses/3534991453

@annekeseley (Anneke Seley)
@CRMe09 @jrayport: Webkinz -could use scripted voice to create emotional connections to young kids. "Do you miss me?"

ID: 3534995633 • Published 2009-08-25T13:56:31Z • View Tweet: http://twitter.com/annekeseley/statuses/3534995633

@drnatalie (Natalie Petouhoff)
. @JayRport strategy 2: yackpack hosts voice connectivity 4 virtual classrms, mtgs- #CRMe09 #SCRM #customerservice

ID: 3534999955 • Published 2009-08-25T13:56:47Z • View Tweet: http://twitter.com/drnatalie/statuses/3534999955

@drnatalie (Natalie Petouhoff)
. @JayRport strategy 3: Let outside; Let inside out- Work the social graph #CRMe09 #SCRM #customerservice

ID: 3535016461 • Published 2009-08-25T13:57:49Z • View Tweet: http://twitter.com/drnatalie/statuses/3535016461

@draab (David Raab)
@JayRport says create communities by offering rewards. I thought he was going to say by facilitating connections. wish he had. #crme09

ID: 3535029841 • Published 2009-08-25T13:58:39Z • View Tweet: http://twitter.com/draab/statuses/3535029841

@drnatalie (Natalie Petouhoff)
. @JayRport strategy 3: youtube sharing with digg; 60% of youtube streams R on 3rd party sites #CRMe09 #SCRM #customerservice

ID: 3535033001 • Published 2009-08-25T13:58:51Z • View Tweet: http://twitter.com/drnatalie/statuses/3535033001

@jesstsai (jesstsai)
Over 60% of YouTube's streams are viewed on 3rd-party Websites. - JRayport #CRMe09

ID: 3535044356 • Published 2009-08-25T13:59:32Z • View Tweet: http://twitter.com/jesstsai/statuses/3535044356

@annekeseley (Anneke Seley)
#crme09 @jrayport: Engagement Strategy #3: Work the Web. E.g. YouTube drag and drop widget available on third party sites.

ID: 3535057917 • Published 2009-08-25T14:00:17Z • View Tweet: http://twitter.com/annekeseley/statuses/3535057917

@drnatalie (Natalie Petouhoff)
. @JayRport strategy 3: high rankings on digg drive geometric traffic #CRMe09 #SCRM #customerservice

ID: 3535058585 • Published 2009-08-25T14:00:19Z • View Tweet: http://twitter.com/drnatalie/statuses/3535058585

@jesstsai (jesstsai)
Create speaking avatars for free @ www.voki.com - create avatars with their own faces, voices, personalized msgs - JRayport #CRMe09

ID: 3535075384 • Published 2009-08-25T14:01:16Z • View Tweet: http://twitter.com/jesstsai/statuses/3535075384

@CRMe09 (CRM Evolution 2009)
RT @draab: @JRayport "create communities by offering rewards" Thought he'd say "by facilitating connections." wish he had. #crme09

ID: 3535078096 • Published 2009-08-25T14:01:26Z • View Tweet: http://twitter.com/CRMe09/statuses/3535078096

@annekeseley (Anneke Seley)
#crme09 @jrayport: check out http://yackpack.com/: web collaboration that shifts focus from the powerpoint to the people. #sales20

ID: 3535082821 • Published 2009-08-25T14:01:42Z • View Tweet: http://twitter.com/annekeseley/statuses/3535082821

@drnatalie (Natalie Petouhoff)
. @JayRport strategy 3: Ex. VOKI & 1-a-day campaign for breast cancer - put users voices in soc graph #CRMe09 #SCRM #customerservice

ID: 3535085339 • Published 2009-08-25T14:01:52Z • View Tweet: http://twitter.com/drnatalie/statuses/3535085339

@Lager (Marshall Lager)
#crme09 bayer one a day personal avatars for virtual march against breast cancer. (Voki enabled it). "Outside-in" web working.

ID: 3535104055 • Published 2009-08-25T14:02:59Z • View Tweet: http://twitter.com/Lager/statuses/3535104055

@cahidalgo (Carlos Hidalgo)
RT @SilverpopB2B: Exhibit hall at @CRMEvolution in NYC. Come visit Silverpop at booth #117. #CRMe09 Runs through WED. (via @Silverpop)

ID: 3535107516 • Published 2009-08-25T14:03:11Z • View Tweet: http://twitter.com/cahidalgo/statuses/3535107516

@yush (Ayush Agarwal)
@yben you were looking for #CRM. Check #CRMe09

ID: 3535117895 • Published 2009-08-25T14:03:49Z • View Tweet: http://twitter.com/yush/statuses/3535117895

@kitson (Josh Weinberger)
Hm. @JRayport's showing flashmob Liverpool dance video. I'm having a flashback to Holly Hunter@start of "Broadcast News." #CRMe09

ID: 3535142300 • Published 2009-08-25T14:05:16Z • View Tweet: http://twitter.com/kitson/statuses/3535142300

@jesstsai (jesstsai)
The T-Mobile Dance (http://bit.ly/10uwLu ), reminds me of Antwerp (http://bit.ly/SbPRI ) #CRMe09

ID: 3535146760 • Published 2009-08-25T14:05:32Z • View Tweet: http://twitter.com/jesstsai/statuses/3535146760

@Lager (Marshall Lager)
#crme09 work it inside out--T-Mobile commercial of dancers in liverpool sta. Event-based promotion w/mobile devices.

ID: 3535146881 • Published 2009-08-25T14:05:33Z • View Tweet: http://twitter.com/Lager/statuses/3535146881

@annekeseley (Anneke Seley)
#crme09 @jrayport: Playing the T-Moblile Dance video clip in Liverpool Station to illustrate use of mobile event development. Exciting!

ID: 3535149483 • Published 2009-08-25T14:05:42Z • View Tweet: http://twitter.com/annekeseley/statuses/3535149483

@drnatalie (Natalie Petouhoff)
. @JayRport strategy 4: Talior interactions ; Ex dailycandy.com bought by comcast 1 fashion tip/day #CRMe09 #SCRM #customerservice

ID: 3535178761 • Published 2009-08-25T14:07:29Z • View Tweet: http://twitter.com/drnatalie/statuses/3535178761

@annekeseley (Anneke Seley)
#crme09 @jrayport: Daily Candy has an open rate of 96%. Whoa.

ID: 3535179671 • Published 2009-08-25T14:07:32Z • View Tweet: http://twitter.com/annekeseley/statuses/3535179671

@dmyron (David Myron)
5 Strategies for engaging the customer: 1 Target the Core - overwhelm the microcosm @JRayport #CRMe09 #scrm #STEK09

ID: 3535179699 • Published 2009-08-25T14:07:33Z • View Tweet: http://twitter.com/dmyron/statuses/3535179699

@CRMe09 (CRM Evolution 2009)
Yeah... That was me raising my hand on @JRayport's #DailyCandy question. Suck it, people. Some of y'all are liars. #CRMe09 ^JW

ID: 3535181838 • Published 2009-08-25T14:07:40Z • View Tweet: http://twitter.com/CRMe09/statuses/3535181838

@Lager (Marshall Lager)
#crme09 tailor each interaction to its form factor. Optimize automatic svcs to specific usage. Daily candy, Olay kiosks.

ID: 3535187798 • Published 2009-08-25T14:08:02Z • View Tweet: http://twitter.com/Lager/statuses/3535187798

@dmyron (David Myron)
2 Activate the community- ensure membership has its rewards @JRayport #CRMe09 #scrm #STEK09

ID: 3535195573 • Published 2009-08-25T14:08:30Z • View Tweet: http://twitter.com/dmyron/statuses/3535195573

@pgreenbe (Paul Greenberg)
@CRMe09 there were 2 guys actually

ID: 3535201082 • Published 2009-08-25T14:08:50Z • View Tweet: http://twitter.com/pgreenbe/statuses/3535201082

@drnatalie (Natalie Petouhoff)
. @JayRport strategy 4: design for occasion; use audio avatars NICE; Ask Emily Amtrak; Ask Jenn Alaska Airlines #CRMe09 #scrm #STEK09

ID: 3535207039 • Published 2009-08-25T14:09:11Z • View Tweet: http://twitter.com/drnatalie/statuses/3535207039

@dmyron (David Myron)
3 Work the Web and make it personal @JRayport #CRMe09 #scrm #STEK09

ID: 3535224021 • Published 2009-08-25T14:10:11Z • View Tweet: http://twitter.com/dmyron/statuses/3535224021

@Lager (Marshall Lager)
#crme09 virtual assts and avatars. Emily (bell canada), jenn (alaska air). Route to human expert or deep link info.

ID: 3535227738 • Published 2009-08-25T14:10:24Z • View Tweet: http://twitter.com/Lager/statuses/3535227738

@CRMe09 (CRM Evolution 2009)
RT @pgreenbe: There were 2 guys, actually. #CRMe09 @JRayport ^JW

ID: 3535232251 • Published 2009-08-25T14:10:40Z • View Tweet: http://twitter.com/CRMe09/statuses/3535232251

@annekeseley (Anneke Seley)
#crme09 @jrayport: Demo-ing audio (speech-enabled) avatars: Emily (Bell Canada) routes calls,Jenn (Alaska Airlines) is virtual assistant.

ID: 3535239083 • Published 2009-08-25T14:11:05Z • View Tweet: http://twitter.com/annekeseley/statuses/3535239083

@drnatalie (Natalie Petouhoff)
. @JayRport strategy 4: Ex. SitePal.com enrich online experiences w/ voice #customerservice #CRMe09 #scrm #STEK09

ID: 3535250862 • Published 2009-08-25T14:11:48Z • View Tweet: http://twitter.com/drnatalie/statuses/3535250862

@jesstsai (jesstsai)
Avatar - "This is very primitive - her face is not moving. It's just a voice." - JRayport #CRMe09

ID: 3535252426 • Published 2009-08-25T14:11:53Z • View Tweet: http://twitter.com/jesstsai/statuses/3535252426

@Lager (Marshall Lager)
#crme09 rich online experience w/ voice. Oddcast's sitepal.

ID: 3535259136 • Published 2009-08-25T14:12:17Z • View Tweet: http://twitter.com/Lager/statuses/3535259136

@laurenmizzou (Lauren McKay)
@kitson @crme09 I used to subscribe to Daily Candy, but then I realized it was a/b fashion and not *actually* candy. #crme09

ID: 3535264639 • Published 2009-08-25T14:12:36Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3535264639

@annekeseley (Anneke Seley)
#crmE09 @jrayport: Engagemnt Strategy #4: Design the Occasion. #5: Integrate the Experience.

ID: 3535268080 • Published 2009-08-25T14:12:49Z • View Tweet: http://twitter.com/annekeseley/statuses/3535268080

@LithiumTech (Lithium Technologies)
The largest online conference for social media and CRM professionals, FREE registration: http://bit.ly/socialcrmsummitreg #scrm #crme09

ID: 3535272674 • Published 2009-08-25T14:13:05Z • View Tweet: http://twitter.com/LithiumTech/statuses/3535272674

@dmyron (David Myron)
4 Designfor Occasion - personialize the experience @JRayport #CRMe09 #scrm #STEK09

ID: 3535272584 • Published 2009-08-25T14:13:05Z • View Tweet: http://twitter.com/dmyron/statuses/3535272584

@jesstsai (jesstsai)
Final strategy: Need to mandate unified field theory (i.e., multi-channel, multi-media integration) - JRayport #CRMe09

ID: 3535274455 • Published 2009-08-25T14:13:11Z • View Tweet: http://twitter.com/jesstsai/statuses/3535274455

@drnatalie (Natalie Petouhoff)
. @JayRport strategy 5: Mandate Unified Field Theory (B Einstein w/ multichannel interactions) #customerservice #CRMe09 #scrm #STEK09

ID: 3535275445 • Published 2009-08-25T14:13:15Z • View Tweet: http://twitter.com/drnatalie/statuses/3535275445

@SpeechTech (SpeechTech Magazine)
Attendees: Find our sign on the 6th fl now! Show this Tweet. 1st 5 get a $15 GC. Sponsored by Contact Solutions #STEK09 #CRMe09

ID: 3535296329 • Published 2009-08-25T14:14:30Z • View Tweet: http://twitter.com/SpeechTech/statuses/3535296329

@annekeseley (Anneke Seley)
RT @crme09, @pgreenbe: "There were 2 guys, actually." I say, Smart men. Good way to learn about women!

ID: 3535296691 • Published 2009-08-25T14:14:31Z • View Tweet: http://twitter.com/annekeseley/statuses/3535296691

@sdholakia (Sanjay Dholakia)
@LithiumTech to Host Social CRM Industry Conference Online Nov. 11th http://bit.ly/upAOa #scrm #crme09

ID: 3535317099 • Published 2009-08-25T14:15:40Z • View Tweet: http://twitter.com/sdholakia/statuses/3535317099

@drnatalie (Natalie Petouhoff)
. @JayRport strategy 5: Apple retail store's = highest sales productivity; Genius bar; itunes store #customerservice #CRMe09 #scrm #STEK09

ID: 3535318171 • Published 2009-08-25T14:15:44Z • View Tweet: http://twitter.com/drnatalie/statuses/3535318171

@annekeseley (Anneke Seley)
#crme09 @jrayport: Apple retail stores great example of "Integrate the Experience": Genius Bar, presos, displays, on-the-spot payment, etc.

ID: 3535322127 • Published 2009-08-25T14:15:57Z • View Tweet: http://twitter.com/annekeseley/statuses/3535322127

@Lager (Marshall Lager)
#crme09 great integrated experiences -- ING Direct: even automated voice is on-brand (savings). Apple store (top US retail sales product ...

ID: 3535330032 • Published 2009-08-25T14:16:25Z • View Tweet: http://twitter.com/Lager/statuses/3535330032

@johntodor (John Todor)
#crme09 scion car customization. Good example of cocreating the customer experience. Doing it now with iPhone apps. RT @GrahamHill @Lager:

ID: 3535333750 • Published 2009-08-25T14:16:38Z • View Tweet: http://twitter.com/johntodor/statuses/3535333750

@drnatalie (Natalie Petouhoff)
. @JayRport strategy 5: Apple uses tech 2 enhance simple interactions/make better customer experience #customerservice #CRMe09 #scrm #STEK09

ID: 3535335834 • Published 2009-08-25T14:16:45Z • View Tweet: http://twitter.com/drnatalie/statuses/3535335834

@laurenmizzou (Lauren McKay)
Rayport has great examples but is WAY over time. #crme09

ID: 3535335695 • Published 2009-08-25T14:16:45Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3535335695

@CRMe09 (CRM Evolution 2009)
RT @kitson Yay, @rwang0! RT @dbmoore Global Analyst o'the Yr: R.Wang ex-@Forrester http://sn.im/analyst0825 [Technobabble] #CRMe09

ID: 3535345107 • Published 2009-08-25T14:17:19Z • View Tweet: http://twitter.com/CRMe09/statuses/3535345107

@drnatalie (Natalie Petouhoff)
. @JayRport strategy 5: Proactive jump the line Apple service $100/yr x 1M customers. do the math. #customerservice #CRMe09 #scrm

ID: 3535357781 • Published 2009-08-25T14:18:04Z • View Tweet: http://twitter.com/drnatalie/statuses/3535357781

@jesstsai (jesstsai)
"Ppl don't like waiting on line to buy stuff" -JRayport (but who wants to buy something no one would wait on line for?) #CRMe09

ID: 3535358331 • Published 2009-08-25T14:18:06Z • View Tweet: http://twitter.com/jesstsai/statuses/3535358331

@dmyron (David Myron)
5 Integrate the Enterprise - (i.e. Apple iTunes cust accounts linked to retail sales) @JRayport #CRMe09 #scrm #STEK09

ID: 3535358608 • Published 2009-08-25T14:18:07Z • View Tweet: http://twitter.com/dmyron/statuses/3535358608

@Gartenberg (Michael Gartenberg)
RT @rwang0 jrayport apple retail stores now has the highest sales per square feet vs the retail leader #CRMe09

ID: 3535362443 • Published 2009-08-25T14:18:21Z • View Tweet: http://twitter.com/Gartenberg/statuses/3535362443

@annekeseley (Anneke Seley)
#crme09 @jrayport: Apple is the most productive retailer in America.

ID: 3535363511 • Published 2009-08-25T14:18:25Z • View Tweet: http://twitter.com/annekeseley/statuses/3535363511

@AlanWebber (Alan Webber)
RT @rwang0: "We're no longer in a service economy, we're in an experience economy" - Parris #CRMe09

ID: 3535367669 • Published 2009-08-25T14:18:40Z • View Tweet: http://twitter.com/AlanWebber/statuses/3535367669

@drnatalie (Natalie Petouhoff)
. @JayRport Voice 1.0 = distribution machine, command & control. Voice 2.0 = relationship engine #customerservice #CRMe09 #scrm #STEK09

ID: 3535372121 • Published 2009-08-25T14:18:56Z • View Tweet: http://twitter.com/drnatalie/statuses/3535372121

@jesstsai (jesstsai)
Voice1.0 "Distribution Machine"; Voice2.0 "Relationship Engine"; Voice3.0 "Engagement Medium" - JRayport #CRMe09

ID: 3535381231 • Published 2009-08-25T14:19:29Z • View Tweet: http://twitter.com/jesstsai/statuses/3535381231

@SpeechTech (SpeechTech Magazine)
Oops! Shirts and GCs sponsored by Contact Solutions are on the 5th floor (not 6th) and going fast! #CRMe09 #STEK09

ID: 3535394849 • Published 2009-08-25T14:20:16Z • View Tweet: http://twitter.com/SpeechTech/statuses/3535394849

@drnatalie (Natalie Petouhoff)
. @JayRport Voice 3.0 = engagement medium ; customers own brand; design tools 4 demand side #customerservice #CRMe09 #scrm #STEK09

ID: 3535396880 • Published 2009-08-25T14:20:23Z • View Tweet: http://twitter.com/drnatalie/statuses/3535396880

@laurenmizzou (Lauren McKay)
RT @rwang0 jrayport apple retail stores now has the highest sales per square feet vs the retail leader #CRMe09

ID: 3535397220 • Published 2009-08-25T14:20:24Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3535397220

@jesstsai (jesstsai)
Not "CRM" Evolution but "CMR" (managed relation) - not just customer rel't mgmt alone, but how to put the tools out there - JRayport #CRMe09

ID: 3535400863 • Published 2009-08-25T14:20:37Z • View Tweet: http://twitter.com/jesstsai/statuses/3535400863

@annekeseley (Anneke Seley)
#crme09 @jrayport: Voice 1.0 Distribution machine, Voice 2.0 Relationship Engine, Voice 3.0 Engagement Medium.

ID: 3535403537 • Published 2009-08-25T14:20:46Z • View Tweet: http://twitter.com/annekeseley/statuses/3535403537

@CRMe09 (CRM Evolution 2009)
The future, says @JRayport: CMR = "The customer-managed relationship" #CRMe09 #crm #cmr #stek09 #scrm

ID: 3535406620 • Published 2009-08-25T14:20:57Z • View Tweet: http://twitter.com/CRMe09/statuses/3535406620

@Lager (Marshall Lager)
#crme09 ultimate evolution of crm is to cmr -- customer managed relationships. (I think peppers and rogers got to him)

ID: 3535408026 • Published 2009-08-25T14:21:02Z • View Tweet: http://twitter.com/Lager/statuses/3535408026

@CRMe09 (CRM Evolution 2009)
...and we're done here. @JRayport winding down. ^JW #CRMe09 #crm #stek09

ID: 3535414217 • Published 2009-08-25T14:21:23Z • View Tweet: http://twitter.com/CRMe09/statuses/3535414217

@drnatalie (Natalie Petouhoff)
. @JayRport Voice 3.0 = CRM becomes CMR = customer managed relationships - customers #customerservice #CRMe09 #scrm #STEK09

ID: 3535420683 • Published 2009-08-25T14:21:46Z • View Tweet: http://twitter.com/drnatalie/statuses/3535420683

@CRMe09 (CRM Evolution 2009)
RT @dmyron: @JRayport's 5 Strategies for engaging customer: 1) Target the Core: Overwhelm the microcosm #CRMe09 #scrm #STEK09 #crm

ID: 3535434666 • Published 2009-08-25T14:22:34Z • View Tweet: http://twitter.com/CRMe09/statuses/3535434666

@CRMe09 (CRM Evolution 2009)
RT @dmyron: 2) Activate the Community: Ensure membership has its rewards @JRayport #CRMe09 #scrm #STEK09 #crm

ID: 3535444789 • Published 2009-08-25T14:23:10Z • View Tweet: http://twitter.com/CRMe09/statuses/3535444789

@CRMe09 (CRM Evolution 2009)
RT @dmyron: 4) Design for the occasion: Personalize the experience @JRayport #CRMe09 #scrm #STEK09 #crm

ID: 3535464447 • Published 2009-08-25T14:24:20Z • View Tweet: http://twitter.com/CRMe09/statuses/3535464447

@drnatalie (Natalie Petouhoff)
RT @ekolsky: @rwang0 AGREED! Engage without managing. provide web 2.0 platform & see what grows. #customerservice #CRMe09 #scrm #STEK09

ID: 3535535224 • Published 2009-08-25T14:28:29Z • View Tweet: http://twitter.com/drnatalie/statuses/3535535224

@JohnFMoore (John Moore)
RT @drnatalie: RT @ekolsky: @rwang0 Engage without managing. provide web 2.0 platform & see what grows. #customerservice #CRMe09 #scrm

ID: 3535567633 • Published 2009-08-25T14:30:21Z • View Tweet: http://twitter.com/JohnFMoore/statuses/3535567633

@sapcrm (SAP CRM)
RT @LithiumTech Largest online conf. for social media and CRM professionals, FREE reg.: http://bit.ly/socialcrmsummitreg #scrm #crme09

ID: 3535657870 • Published 2009-08-25T14:35:30Z • View Tweet: http://twitter.com/sapcrm/statuses/3535657870

@JohnFMoore (John Moore)
RT @CRMe09: RT @dmyron: 4) Design for the occasion: Personalize the experience @JRayport #CRMe09 #scrm #STEK09 #crm | Well said

ID: 3535662132 • Published 2009-08-25T14:35:45Z • View Tweet: http://twitter.com/JohnFMoore/statuses/3535662132

@kitson (Josh Weinberger)
I now have "YiqYaq YackyPack give a dog a bone" stuck in my head. (Bad fake earworm....bad.) Thanks, @JRayport. #CRMe09 #crm #scrm

ID: 3535806794 • Published 2009-08-25T14:44:05Z • View Tweet: http://twitter.com/kitson/statuses/3535806794

@Ciboodler001 (Clare Dorrian)
RT @rwang0: Customer Managed Relationship not CRM going forward - focus on the demand side @jayrport #CRMe09

ID: 3535831491 • Published 2009-08-25T14:45:28Z • View Tweet: http://twitter.com/Ciboodler001/statuses/3535831491

@jesus_hoyos (jesus_hoyos)
RT @sapcrm: RT @LithiumTech Largest online conf. for social media, CRM professionals, FREE http://bit.ly/socialcrmsummitreg #scrm #crme09

ID: 3536001015 • Published 2009-08-25T14:54:55Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3536001015

@laurenmizzou (Lauren McKay)
"The fastest way to be forgotten by a company is to buy something." -Scott Hornstein, #crme09

ID: 3536056413 • Published 2009-08-25T14:58:01Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3536056413

@bmac73 (Brian McManus)
RT @rwang0: "We're no longer in a service economy, we're in an experience economy" - Parris #CRMe09

ID: 3536075660 • Published 2009-08-25T14:59:06Z • View Tweet: http://twitter.com/bmac73/statuses/3536075660

@solvis (Solvis Consulting)
RT @Ciboodler001: RT @rwang0: Customer Managed Relationship not CRM going forward - focus on the demand side @jayrport #CRMe09

ID: 3536083821 • Published 2009-08-25T14:59:33Z • View Tweet: http://twitter.com/solvis/statuses/3536083821

@solvis (Solvis Consulting)
RT @sdholakia: @LithiumTech to Host Social CRM Industry Conference Online Nov. 11th http://bit.ly/upAOa #scrm #crme09

ID: 3536107999 • Published 2009-08-25T15:00:47Z • View Tweet: http://twitter.com/solvis/statuses/3536107999

@laurenmizzou (Lauren McKay)
Marketing is in broadcast mode. But we need 2be in listening mode & open our ears to those “annoying customers out there” #crme09

ID: 3536109879 • Published 2009-08-25T15:00:53Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3536109879

@clarashih (Clara Shih)
Getting ready for tomorrow's "Web 2.0 Meets CRM" panel w/ @PGreenbe + @DenisPombriant at CRM Evolution in NYC - http://ow.ly/lcRl #crme09

ID: 3536124592 • Published 2009-08-25T15:01:40Z • View Tweet: http://twitter.com/clarashih/statuses/3536124592

@ekolsky (Esteban Kolsky)
RT @rwang0: 11:45 majestic ballroom. Find out why you need Customer Data Integration #CDI and #MDM for SCRM #CRMe09 http://tr.im/wLGc

ID: 3536128868 • Published 2009-08-25T15:01:55Z • View Tweet: http://twitter.com/ekolsky/statuses/3536128868

@Dr_J (Jochen Wolf)
#crme09 listening to William Band of #Forresster talking about cust mgmt technology ecosystems - once more, cool stuff!

ID: 3536163392 • Published 2009-08-25T15:03:46Z • View Tweet: http://twitter.com/Dr_J/statuses/3536163392

@jesstsai (jesstsai)
In Forrester's William Band's session covering his latest TechRadar report. Read CRM's coverage here http://snurl.com/qx2xd #CRMe09

ID: 3536241548 • Published 2009-08-25T15:08:07Z • View Tweet: http://twitter.com/jesstsai/statuses/3536241548

@laurenmizzou (Lauren McKay)
People want to be treated well, but they expect to be treated badly.-Hornstein (And totally my mindset in NYC...sadly enough.) #crme09

ID: 3536417439 • Published 2009-08-25T15:17:38Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3536417439

@laurenmizzou (Lauren McKay)
72,700,000 Google results for phrase "I Hate Them." #crme09

ID: 3536441332 • Published 2009-08-25T15:18:57Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3536441332

@jesstsai (jesstsai)
"I don't see social media driving customer interactions quite as rapidly as others" -- Band #CRMe09

ID: 3536561595 • Published 2009-08-25T15:25:32Z • View Tweet: http://twitter.com/jesstsai/statuses/3536561595

@jesstsai (jesstsai)
There's no ONE solution..Most companies are challenged to be able to integrate the pieces of CRM--Band #CRMe09

ID: 3536622116 • Published 2009-08-25T15:28:52Z • View Tweet: http://twitter.com/jesstsai/statuses/3536622116

@kitson (Josh Weinberger)
RT @rwang0: 11:45 Majestic ballroom. Find out about Customer Data Integration #CDI + #MDM for #SCRM #CRMe09 http://tr.im/wLGc

ID: 3536779999 • Published 2009-08-25T15:37:23Z • View Tweet: http://twitter.com/kitson/statuses/3536779999

@jesstsai (jesstsai)
Session: "B2C Lessions for B2B Marketing: It's all about me" - Patric Timmermans, Pegasus Customer Marketing (Pegasus1on1.com) #CRMe09

ID: 3536992780 • Published 2009-08-25T15:49:03Z • View Tweet: http://twitter.com/jesstsai/statuses/3536992780

@jesus_hoyos (jesus_hoyos)
Ray Wang speaking about social crm and customer data...#CRMe09 http://mypict.me/r33M

ID: 3537044974 • Published 2009-08-25T15:51:53Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3537044974

@CustomerMgmtIQ (Blake Landau)
Just sat on floor for a podcast interview wth paul greenberg for 90 min.Down to earth genius #CRME09

ID: 3537064947 • Published 2009-08-25T15:52:59Z • View Tweet: http://twitter.com/CustomerMgmtIQ/statuses/3537064947

@abneedles (Adam Needles)
Finishing up my @CRMEvolution preso for this aft. Speaking on 'strategic marketing automation.' See you there. CRMe09

ID: 3537066977 • Published 2009-08-25T15:53:06Z • View Tweet: http://twitter.com/abneedles/statuses/3537066977

@Lager (Marshall Lager)
#crme09 catching my breath in press room w/ @kitson while he cranks out @CRM.

ID: 3537074079 • Published 2009-08-25T15:53:29Z • View Tweet: http://twitter.com/Lager/statuses/3537074079

@jesstsai (jesstsai)
Mkting needs to be "getting found" by customers when they are looking, not “getting in their face” when they aren't - Timmermans #CRMe09

ID: 3537081212 • Published 2009-08-25T15:53:53Z • View Tweet: http://twitter.com/jesstsai/statuses/3537081212

@abneedles (Adam Needles)
Will be focusing on leveraging a 'buyer dialogue' construct to better tune B2B marketing approach in @CRMEvolution preso. #CRMe09

ID: 3537098447 • Published 2009-08-25T15:54:49Z • View Tweet: http://twitter.com/abneedles/statuses/3537098447

@jesstsai (jesstsai)
Intrusive outbound campaigns has declined from 1 to 2 percent response average rates to .5 percent - Timmermans #CRMe09

ID: 3537167953 • Published 2009-08-25T15:58:36Z • View Tweet: http://twitter.com/jesstsai/statuses/3537167953

@jesstsai (jesstsai)
Event-triggered campaigns are 5x more effective; 10x better when when consumer reaches out (highly-triggered or guided inbound) #CRMe09

ID: 3537208339 • Published 2009-08-25T16:00:44Z • View Tweet: http://twitter.com/jesstsai/statuses/3537208339

@dmyron (David Myron)
@rwang0: Co's are pumping out a lot of data but not analyzing much of it #CRMe09 #scrm #STEK09

ID: 3537286933 • Published 2009-08-25T16:05:00Z • View Tweet: http://twitter.com/dmyron/statuses/3537286933

@dmyron (David Myron)
@rwang0: Past performance is no longer an indication of future success. #CRMe09 #scrm #STEK09

ID: 3537311980 • Published 2009-08-25T16:06:19Z • View Tweet: http://twitter.com/dmyron/statuses/3537311980

@dmyron (David Myron)
@rwang0: Data needs to be consistent, clean, matched to avoid duplication and linked to other data, & pushed out. #CRMe09 #scrm #STEK09

ID: 3537385524 • Published 2009-08-25T16:10:18Z • View Tweet: http://twitter.com/dmyron/statuses/3537385524

@hkotadia (Dr. Harish Kotadia)
RT @drnatalie: . @JayRport Voice 3.0 = CRM becomes CMR = customer managed relationships - customers #customerservice #CRMe09 #scrm #STEK09

ID: 3537415714 • Published 2009-08-25T16:11:55Z • View Tweet: http://twitter.com/hkotadia/statuses/3537415714

@derotstein (Emily de Rotstein)
@customermgmtiq Thanks, Blake, for stopping by the Vocalabs booth at SpeechTEK! #crme09 #stek09

ID: 3537424004 • Published 2009-08-25T16:12:22Z • View Tweet: http://twitter.com/derotstein/statuses/3537424004

@ekolsky (Esteban Kolsky)
Paul Greenberg at CRMe09: It’s About The Social-Emotional Customer http://bit.ly/Ct5gd

ID: 3537509624 • Published 2009-08-25T16:16:50Z • View Tweet: http://twitter.com/ekolsky/statuses/3537509624

@Dr_J (Jochen Wolf)
#crme09 great presentation by R Ray Wang @rwangO

ID: 3537615212 • Published 2009-08-25T16:22:29Z • View Tweet: http://twitter.com/Dr_J/statuses/3537615212

@jesstsai (jesstsai)
Challenge in B2B marketing: cost of lead generation in traditional way (mass mkting) absolutely doesn’t pay off - TImmermans #CRMe09

ID: 3537642465 • Published 2009-08-25T16:24:00Z • View Tweet: http://twitter.com/jesstsai/statuses/3537642465

@cmusico (Christopher Musico)
RT @dmyron: @rwang0: Past performance is no longer an indication of future success. #CRMe09 #scrm #STEK09

ID: 3537654117 • Published 2009-08-25T16:24:38Z • View Tweet: http://twitter.com/cmusico/statuses/3537654117

@nshoots (Nicole Shoots)
Your brand is built or destroyed w every customer interaction #CRMe09

ID: 3537671322 • Published 2009-08-25T16:25:32Z • View Tweet: http://twitter.com/nshoots/statuses/3537671322

@nshoots (Nicole Shoots)
Customers want to be treated well but instinctivly expect to be treated poorly. You & your brand can change that #CRMe09

ID: 3537733259 • Published 2009-08-25T16:28:55Z • View Tweet: http://twitter.com/nshoots/statuses/3537733259

@JoeManna (Joseph Manna (Joe))
RT @nshoots: Your brand is built or destroyed w every customer interaction #CRMe09

ID: 3537771649 • Published 2009-08-25T16:30:56Z • View Tweet: http://twitter.com/JoeManna/statuses/3537771649

@RightNowNews (RightNowNews)
Great article by @jesstsai highlighting @pgreenbe's speech introducing "Generation C" at #CRMe09 http://bit.ly/HyPIZ #crm #scrm

ID: 3537807822 • Published 2009-08-25T16:32:52Z • View Tweet: http://twitter.com/RightNowNews/statuses/3537807822

@dmyron (David Myron)
@annekeseley: Co's notice an increase of 10-15% in close rates with InsideView #CRMe09 #scrm

ID: 3537831235 • Published 2009-08-25T16:34:07Z • View Tweet: http://twitter.com/dmyron/statuses/3537831235

@MPuzin (Maxim Puzin)
RT @ekolsky Paul Greenberg at CRMe09: It’s About The Social-Emotional Customer @ crm intelligence & strategy http://bit.ly/ENSKS <- the must

ID: 3538182516 • Published 2009-08-25T16:53:01Z • View Tweet: http://twitter.com/MPuzin/statuses/3538182516

@tnemelka (Anthony Nemelka)
RT @jesstsai: Challenge in B2B marketing: cost of lead generation in traditional way absolutely doesn’t pay off - TImmermans #CRMe09

ID: 3538237664 • Published 2009-08-25T16:55:59Z • View Tweet: http://twitter.com/tnemelka/statuses/3538237664

@AskCRMA (Art Hall)
Culbert, Conlon, Lager, Pombriant, Leary, Liberman and Hall @lunch @ CRMe09 listening to preso by TellMe

ID: 3538242773 • Published 2009-08-25T16:56:15Z • View Tweet: http://twitter.com/AskCRMA/statuses/3538242773

@randschulman (rand schulman)
RT @dmyron RT @annekeseley: Co's notice an increase of 10-15% in close rates with InsideView #CRMe09 #scrm ...we've heard even more.

ID: 3538277067 • Published 2009-08-25T16:58:05Z • View Tweet: http://twitter.com/randschulman/statuses/3538277067

@jberkowitz (Jim Berkowitz)
Get Salespeople Back to Selling - New post from speech at @CRMe09 - http://is.gd/2ybAE

ID: 3538311875 • Published 2009-08-25T16:59:57Z • View Tweet: http://twitter.com/jberkowitz/statuses/3538311875

@jesus_hoyos (jesus_hoyos)
Ford and TellMe are presenting Sync at #CRMe09

ID: 3538372282 • Published 2009-08-25T17:03:01Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3538372282

@jesus_hoyos (jesus_hoyos)
RT @RightNowNews: Great article by @jesstsai highlighting @pgreenbe's speech introducing "Generation C" at #CRMe09 http://bit.ly/HyPIZ #scrm

ID: 3538378779 • Published 2009-08-25T17:03:22Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3538378779

@jesus_hoyos (jesus_hoyos)
Interviewed @BrentLeary, podcast will be up soon at my blog and new site in English #CRMe09 Thanks Brent!

ID: 3538454752 • Published 2009-08-25T17:07:24Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3538454752

@drnatalie (Natalie Petouhoff)
some of my tweets R delayed Bcuz there's no internet service in some conf rooms. #CRMe09 #SCRM #CRM #customerservice

ID: 3538526147 • Published 2009-08-25T17:11:16Z • View Tweet: http://twitter.com/drnatalie/statuses/3538526147

@drnatalie (Natalie Petouhoff)
I am writing my tweets in WORD; then posting. Sorry for the delay. #CRMe09 #SCRM #CRM #customerservice

ID: 3538529949 • Published 2009-08-25T17:11:28Z • View Tweet: http://twitter.com/drnatalie/statuses/3538529949

@jesus_hoyos (jesus_hoyos)
en el #CRMe09 he estabo hablando con proveedores como SugarCRM, SAP CRM, Lithium, Radian6, todos estan haciendo algo con Social Media

ID: 3538538983 • Published 2009-08-25T17:11:58Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3538538983

@Dr_J (Jochen Wolf)
#crme09 meeting with Michael Krigsman #simplybox on social CRM issues

ID: 3538541016 • Published 2009-08-25T17:12:04Z • View Tweet: http://twitter.com/Dr_J/statuses/3538541016

@drnatalie (Natalie Petouhoff)
. @waband is talking bout Which CRM tech deliver the most value? #CRMe09 #customerservice #SCRM #FORR #CRM

ID: 3538544237 • Published 2009-08-25T17:12:15Z • View Tweet: http://twitter.com/drnatalie/statuses/3538544237

@drnatalie (Natalie Petouhoff)
. @waband built the #FORR TechRadar for CRM-related apps + others. #CRMe09 #customerservice #SCRM #CRM

ID: 3538552862 • Published 2009-08-25T17:12:41Z • View Tweet: http://twitter.com/drnatalie/statuses/3538552862

@drnatalie (Natalie Petouhoff)
. @waband Tech Radar shows which tech is widely adopted; effective. #CRMe09 #customerservice #SCRM #FORR #CRM

ID: 3538562329 • Published 2009-08-25T17:13:08Z • View Tweet: http://twitter.com/drnatalie/statuses/3538562329

@jesus_hoyos (jesus_hoyos)
Entreviste a @BrentLeary, el estara en Buenos Aires pronto, hablando sobre Social CRM, podcast de la entrevista pronto en el blog #CRMe09

ID: 3538579298 • Published 2009-08-25T17:14:01Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3538579298

@drnatalie (Natalie Petouhoff)
. @waband tech implementing/implemented: marketing automation=15%; SFA=18% customerservice=26%. #CRMe09 #SCRM #FORR #CRM

ID: 3538588161 • Published 2009-08-25T17:14:29Z • View Tweet: http://twitter.com/drnatalie/statuses/3538588161

@drnatalie (Natalie Petouhoff)
. @waband says: deliver short-term ROI; See BIG picture; build foundation 4 future. #CRMe09 #customerservice #SCRM #FORR #CRM

ID: 3538617574 • Published 2009-08-25T17:16:02Z • View Tweet: http://twitter.com/drnatalie/statuses/3538617574

@drnatalie (Natalie Petouhoff)
. @waband says: #FORR TechRadar- forecasts bizness value; time to reach next ecosystem maturity phase. #CRMe09 #customerservice #SCRM #CRM

ID: 3538630839 • Published 2009-08-25T17:16:44Z • View Tweet: http://twitter.com/drnatalie/statuses/3538630839

@drnatalie (Natalie Petouhoff)
. @waband says: adoption of tech - y axis = bizness value- negative 2 medium 2 high. #CRMe09 #customerservice #SCRM #FORR #CRM

ID: 3538643192 • Published 2009-08-25T17:17:23Z • View Tweet: http://twitter.com/drnatalie/statuses/3538643192

@drnatalie (Natalie Petouhoff)
. @waband says: adoption of tech - X-axis = tech lifecycle phase. ie- beginning 2 growth 2 decline #CRMe09 #customerservice #SCRM #FORR #CRM

ID: 3538653750 • Published 2009-08-25T17:17:57Z • View Tweet: http://twitter.com/drnatalie/statuses/3538653750

@drnatalie (Natalie Petouhoff)
. @waband says 2 adjust for uncertainty, use customer feedback on implementations. #CRMe09 #customerservice #SCRM #FORR #CRM

ID: 3538664516 • Published 2009-08-25T17:18:31Z • View Tweet: http://twitter.com/drnatalie/statuses/3538664516

@jesus_hoyos (jesus_hoyos)
Miren este video de SimplyBox con SAP CRM, conoci al CEO en #CRMe09, de Brasil, pronto tendre mas informacion en el blog http://bit.ly/Q8EaX

ID: 3538684864 • Published 2009-08-25T17:19:37Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3538684864

@drnatalie (Natalie Petouhoff)
. @waband says: MUST SEE: spreadsheet with data for #FORR Tech Radar. #CRMe09 #customerservice #SCRM #CRM

ID: 3538699879 • Published 2009-08-25T17:20:25Z • View Tweet: http://twitter.com/drnatalie/statuses/3538699879

@drnatalie (Natalie Petouhoff)
. @waband on #FORR Tech Radar; survey ~300 companies 4 feedback. #CRMe09 #customerservice #SCRM #CRM

ID: 3538710084 • Published 2009-08-25T17:20:58Z • View Tweet: http://twitter.com/drnatalie/statuses/3538710084

@drnatalie (Natalie Petouhoff)
. @waband on #FORR Tech Radar; 3 effectiveness trajectories = significant, moderate, minimal. #CRMe09 #customerservice #SCRM #CRM

ID: 3538738813 • Published 2009-08-25T17:22:30Z • View Tweet: http://twitter.com/drnatalie/statuses/3538738813

@drnatalie (Natalie Petouhoff)
. @waband MOST IMPORTANT TECHNOLOGY: selling; order taking & #customerservice. #CRMe09 #SCRM #FORR #CRM

ID: 3538744503 • Published 2009-08-25T17:22:49Z • View Tweet: http://twitter.com/drnatalie/statuses/3538744503

@drnatalie (Natalie Petouhoff)
. @waband what drives adoption? B2C/B2B; keep/retain customers. B2C customer experience. #CRMe09 #customerservice #SCRM #CRM

ID: 3538751963 • Published 2009-08-25T17:23:13Z • View Tweet: http://twitter.com/drnatalie/statuses/3538751963

@drnatalie (Natalie Petouhoff)
. @waband says: who makes CRM-type solution decisions? Business owner/leaders. #CRMe09 #customerservice #SCRM #CRM #FORR

ID: 3538761065 • Published 2009-08-25T17:23:43Z • View Tweet: http://twitter.com/drnatalie/statuses/3538761065

@drnatalie (Natalie Petouhoff)
. @waband says: which soln most critical? #customerservice, SFA, order management. #CRMe09 #SCRM #CRM #FORR

ID: 3538767695 • Published 2009-08-25T17:24:04Z • View Tweet: http://twitter.com/drnatalie/statuses/3538767695

@drnatalie (Natalie Petouhoff)
. @waband says: what tech has best market rep? #customerservice, BI, SFA, ecommerce. #CRMe09 #SCRM #CRM #FORR

ID: 3538775388 • Published 2009-08-25T17:24:30Z • View Tweet: http://twitter.com/drnatalie/statuses/3538775388

@drnatalie (Natalie Petouhoff)
. @waband asks: which have high barriers 2 implementation? Pricing/quoting, field service, BI. #CRMe09 #customerservice #SCRM #CRM #FORR

ID: 3538781396 • Published 2009-08-25T17:24:49Z • View Tweet: http://twitter.com/drnatalie/statuses/3538781396

@drnatalie (Natalie Petouhoff)
. @waband says but of 19 categories, best 2 focus on: #customerservice, ecommerce, SFA, order management. #CRMe09 #SCRM #CRM #FORR

ID: 3538792700 • Published 2009-08-25T17:25:26Z • View Tweet: http://twitter.com/drnatalie/statuses/3538792700

@drnatalie (Natalie Petouhoff)
. @waband says: early adopters experiment w/ #Socialmedia apps /but need 2 prove value #CRMe09 #customerservice #SCRM #CRM #FORR

ID: 3538802052 • Published 2009-08-25T17:25:56Z • View Tweet: http://twitter.com/drnatalie/statuses/3538802052

@Ciboodler001 (Clare Dorrian)
RT @drnatalie: . @waband MOST IMPORTANT TECHNOLOGY: selling; order taking & #customerservice. #CRMe09 Am liking that CS is in this list...

ID: 3538813313 • Published 2009-08-25T17:26:32Z • View Tweet: http://twitter.com/Ciboodler001/statuses/3538813313

@CRMe09 (CRM Evolution 2009)
Any favorite sessions so far? I'm looking forward to @BrentLeary's 1:45 presentation of "CRM & the Socially Empowered Customer." ^lm #crme09

ID: 3538825044 • Published 2009-08-25T17:27:11Z • View Tweet: http://twitter.com/CRMe09/statuses/3538825044

@drnatalie (Natalie Petouhoff)
. @waband concludes: Selling, order management & #customerservice R CRITICAL 4 SUCCESS. #CRMe09 #SCRM #CRM #FORR

ID: 3538826664 • Published 2009-08-25T17:27:16Z • View Tweet: http://twitter.com/drnatalie/statuses/3538826664

@drnatalie (Natalie Petouhoff)
. @rwang0 speaking on continuous customer engagement empowers social CRM #CRMe09 #SCRM #CRM #customerservice

ID: 3538833084 • Published 2009-08-25T17:27:37Z • View Tweet: http://twitter.com/drnatalie/statuses/3538833084

@drnatalie (Natalie Petouhoff)
Do u know how to create value from social media yet? #CRMe09 #SCRM #CRM #customerservice

ID: 3538837705 • Published 2009-08-25T17:27:53Z • View Tweet: http://twitter.com/drnatalie/statuses/3538837705

@sdholakia (Sanjay Dholakia)
Looking forward to meeting folks at the Tweetup 7pm tonight for social media and CRM professionals at http://bit.ly/283swh #scrm #crme09

ID: 3538839612 • Published 2009-08-25T17:27:59Z • View Tweet: http://twitter.com/sdholakia/statuses/3538839612

@Ciboodler001 (Clare Dorrian)
RT @drnatalie: @waband says: deliver short-term ROI; See BIG picture; build foundation 4 future #CRMe09 Plays nicely into Ciboodle prop.

ID: 3538846142 • Published 2009-08-25T17:28:20Z • View Tweet: http://twitter.com/Ciboodler001/statuses/3538846142

@drnatalie (Natalie Petouhoff)
R U effectively influencing your advocates AND fiercest critics? #CRMe09 #SCRM #CRM #customerservice

ID: 3538867621 • Published 2009-08-25T17:29:30Z • View Tweet: http://twitter.com/drnatalie/statuses/3538867621

@cmusico (Christopher Musico)
On my way to my session with @ComcastCares #CRMe09

ID: 3538880910 • Published 2009-08-25T17:30:11Z • View Tweet: http://twitter.com/cmusico/statuses/3538880910

@drnatalie (Natalie Petouhoff)
. @rwang0 asks how many of u have personally adopted social media/co has? Personal use > than co. #CRMe09 #SCRM #CRM #customerservice

ID: 3538884202 • Published 2009-08-25T17:30:21Z • View Tweet: http://twitter.com/drnatalie/statuses/3538884202

@drnatalie (Natalie Petouhoff)
. @rwang0 4 factors of change: marco conditions; workplace dynamics; tech adoption pace ; bizness models #CRMe09 #SCRM #CRM #customerservice

ID: 3538899785 • Published 2009-08-25T17:31:10Z • View Tweet: http://twitter.com/drnatalie/statuses/3538899785

@drnatalie (Natalie Petouhoff)
. @rwang0 factor 1: macro conditions- loss of trust in capitalism; economic crisis... #CRMe09 #SCRM #CRM #customerservice

ID: 3538909291 • Published 2009-08-25T17:31:40Z • View Tweet: http://twitter.com/drnatalie/statuses/3538909291

@drnatalie (Natalie Petouhoff)
. @rwang0 factor 2: workplace dynamics- JetBlue’s contact- agents work @home. Distributed workforce. #CRMe09 #SCRM #CRM #customerservice

ID: 3538917259 • Published 2009-08-25T17:32:05Z • View Tweet: http://twitter.com/drnatalie/statuses/3538917259

@drnatalie (Natalie Petouhoff)
. @rwang0 factor 3: bizness models –outsourcing, regulation/deregulation, goliath vs start-up... #CRMe09 #SCRM #CRM #customerservice

ID: 3538925338 • Published 2009-08-25T17:32:31Z • View Tweet: http://twitter.com/drnatalie/statuses/3538925338

@drnatalie (Natalie Petouhoff)
. @rwang0 factor 4: tech adoption & obsolescence pace , digital divide; consumers ahead of enterprise. #CRMe09 #SCRM #CRM #customerservice

ID: 3538941718 • Published 2009-08-25T17:33:25Z • View Tweet: http://twitter.com/drnatalie/statuses/3538941718

@drnatalie (Natalie Petouhoff)
. @rwang0 factor 4: pace of tech adoption-workers find work-a-rounds 2 corporate dinosaur soln. #CRMe09 #SCRM #CRM #customerservice

ID: 3538947004 • Published 2009-08-25T17:33:42Z • View Tweet: http://twitter.com/drnatalie/statuses/3538947004

@drnatalie (Natalie Petouhoff)
. @rwang0 customer hierarchy of needs pyramid. compliance is foundation. #CRMe09 #SCRM #CRM #customerservice

ID: 3538955495 • Published 2009-08-25T17:34:11Z • View Tweet: http://twitter.com/drnatalie/statuses/3538955495

@drnatalie (Natalie Petouhoff)
. @rwang0 customer hierarchy of needs- next is operational efficiency. #CRMe09 #SCRM #CRM #customerservice

ID: 3538959895 • Published 2009-08-25T17:34:25Z • View Tweet: http://twitter.com/drnatalie/statuses/3538959895

@drnatalie (Natalie Petouhoff)
. @rwang0 customer hierarchy of needs- next -strategic differentiation. #CRMe09 #SCRM #CRM #customerservice

ID: 3538969355 • Published 2009-08-25T17:34:57Z • View Tweet: http://twitter.com/drnatalie/statuses/3538969355

@drnatalie (Natalie Petouhoff)
. @rwang0 customer hierarchy of needs- top of pyramid is brand. #CRMe09 #SCRM #CRM #customerservice

ID: 3538973417 • Published 2009-08-25T17:35:10Z • View Tweet: http://twitter.com/drnatalie/statuses/3538973417

@drnatalie (Natalie Petouhoff)
R u starting with basics/foundation or top of pyramid. compliance needs vs brand? #CRMe09 #SCRM #CRM #customerservice

ID: 3538985453 • Published 2009-08-25T17:35:48Z • View Tweet: http://twitter.com/drnatalie/statuses/3538985453

@drnatalie (Natalie Petouhoff)
. @rwang0 social CRM accelerating convergence of reactive vs proactive; evolution vs revolution. #CRMe09 #SCRM #CRM #customerservice

ID: 3538998015 • Published 2009-08-25T17:36:29Z • View Tweet: http://twitter.com/drnatalie/statuses/3538998015

@drnatalie (Natalie Petouhoff)
. @rwang0 social CRM results in exponential number of touchpts & algorithmic channel complexity. #CRMe09 #SCRM #CRM #customerservice

ID: 3539004135 • Published 2009-08-25T17:36:48Z • View Tweet: http://twitter.com/drnatalie/statuses/3539004135

@cmusico (Christopher Musico)
RT @drnatalie: Do u know how to create value from social media yet? #CRMe09 #SCRM #CRM #customerservice

ID: 3539041421 • Published 2009-08-25T17:38:51Z • View Tweet: http://twitter.com/cmusico/statuses/3539041421

@drnatalie (Natalie Petouhoff)
. @rwang0 we have proliferation & access 2 new social tools. #CRMe09 #SCRM #CRM #customerservice

ID: 3539108906 • Published 2009-08-25T17:42:34Z • View Tweet: http://twitter.com/drnatalie/statuses/3539108906

@drnatalie (Natalie Petouhoff)
. @rwang0 says: continuous customer management (CCM) never stops. #CRMe09 #SCRM #CRM #customerservice

ID: 3539121287 • Published 2009-08-25T17:43:17Z • View Tweet: http://twitter.com/drnatalie/statuses/3539121287

@drnatalie (Natalie Petouhoff)
. @rwang0 says: CCM= refinement of process. Proactive sourcing of data. #CRMe09 #SCRM #CRM #customerservice

ID: 3539128821 • Published 2009-08-25T17:43:43Z • View Tweet: http://twitter.com/drnatalie/statuses/3539128821

@drnatalie (Natalie Petouhoff)
. @rwang0 says: CCM= Right time delivery of info. Links to action. Assessment of results. #CRMe09 #SCRM #CRM #customerservice

ID: 3539134252 • Published 2009-08-25T17:44:02Z • View Tweet: http://twitter.com/drnatalie/statuses/3539134252

@drnatalie (Natalie Petouhoff)
. @rwang0 says: Recommendations: Start with People. Org Change management is key. #CRMe09 #SCRM #CRM #customerservice

ID: 3539143327 • Published 2009-08-25T17:44:33Z • View Tweet: http://twitter.com/drnatalie/statuses/3539143327

@CRMe09 (CRM Evolution 2009)
About to begin the session with @ComcastCares. Only makes sense to live tweet it. ^CM #CRMe09

ID: 3539170310 • Published 2009-08-25T17:46:01Z • View Tweet: http://twitter.com/CRMe09/statuses/3539170310

@Rob_Shrake (Rob Shrake)
I don't thing #CRMe09 #SCRM #CRM #customerservice sftwr sys. r built 2 increase service They're built to "handle" custs as cheaply as poss.

ID: 3539193258 • Published 2009-08-25T17:47:20Z • View Tweet: http://twitter.com/Rob_Shrake/statuses/3539193258

@CRMe09 (CRM Evolution 2009)
@ComcastCares does have a name: Frank Eliason ^CM #CRMe09

ID: 3539200398 • Published 2009-08-25T17:47:45Z • View Tweet: http://twitter.com/CRMe09/statuses/3539200398

@CRMe09 (CRM Evolution 2009)
Eliason: Customer owns social media efforts whether you're involved or not. ^CM #CRMe09

ID: 3539229436 • Published 2009-08-25T17:49:24Z • View Tweet: http://twitter.com/CRMe09/statuses/3539229436

@Rob_Shrake (Rob Shrake)
I don't think #CRMe09 #SCRM #CRM #customerservice sftwr sys. r built 2 increase service They're built to "handle" custs as cheaply as poss.

ID: 3539232318 • Published 2009-08-25T17:49:34Z • View Tweet: http://twitter.com/Rob_Shrake/statuses/3539232318

@CRMe09 (CRM Evolution 2009)
Eliason: Lot of opportunities in social media to win customers over. Take detractors and turn them into biggest fans. ^CM #CRMe09

ID: 3539257765 • Published 2009-08-25T17:50:59Z • View Tweet: http://twitter.com/CRMe09/statuses/3539257765

@CRMe09 (CRM Evolution 2009)
@SpeechTech Give Datamonitor our regards! ^CM #CRMe09 #STEK09

ID: 3539303263 • Published 2009-08-25T17:53:34Z • View Tweet: http://twitter.com/CRMe09/statuses/3539303263

@CRMe09 (CRM Evolution 2009)
Eliason: Started at Comcast in September 2007 as a customer service manager. Not on LinkedIn, Facebook, or have a blog. ^CM #CRMe09

ID: 3539329410 • Published 2009-08-25T17:55:03Z • View Tweet: http://twitter.com/CRMe09/statuses/3539329410

@drnatalie (Natalie Petouhoff)
. @ComCastCares says: history- he started Sept. ’07; not on LinkedIn, facebk, etc… #CRMe09 #SCRM #CRM #customerservice

ID: 3539337786 • Published 2009-08-25T17:55:30Z • View Tweet: http://twitter.com/drnatalie/statuses/3539337786

@CRMe09 (CRM Evolution 2009)
Eliason: People talk for a reason. Any chance to let them know they're being heard, you wow them every time. ^CM #CRMe09

ID: 3539338444 • Published 2009-08-25T17:55:32Z • View Tweet: http://twitter.com/CRMe09/statuses/3539338444

@CRMe09 (CRM Evolution 2009)
Eliason: Very big about speed in social media. Faster you have info, the better it is. ^CM #CRMe09

ID: 3539345266 • Published 2009-08-25T17:55:55Z • View Tweet: http://twitter.com/CRMe09/statuses/3539345266

@CRMe09 (CRM Evolution 2009)
Eliason: We (Comcast) do use Radian6. ^CM #CRMe09

ID: 3539359127 • Published 2009-08-25T17:56:41Z • View Tweet: http://twitter.com/CRMe09/statuses/3539359127

@drnatalie (Natalie Petouhoff)
. @ComCastCares: PR came to him & said, "can U reach out to this blogger?" #CRMe09 #SCRM #CRM #customerservice

ID: 3539364178 • Published 2009-08-25T17:56:58Z • View Tweet: http://twitter.com/drnatalie/statuses/3539364178

@CRMe09 (CRM Evolution 2009)
Eliason: In past day, 6,198 blogs about Comcast. My team will look through each one, determine what's real and what's not. ^CM #CRMe09

ID: 3539368499 • Published 2009-08-25T17:57:12Z • View Tweet: http://twitter.com/CRMe09/statuses/3539368499

@drnatalie (Natalie Petouhoff)
. @ComCastCares: We started searching on google for blogs about Comcast #CRMe09 #SCRM #CRM #customerservice

ID: 3539368911 • Published 2009-08-25T17:57:13Z • View Tweet: http://twitter.com/drnatalie/statuses/3539368911

@CRMe09 (CRM Evolution 2009)
Eliason: Blogs are customer stories -- in their own words. Companies are stuck on numbers. ^CM #CRMe09

ID: 3539374366 • Published 2009-08-25T17:57:31Z • View Tweet: http://twitter.com/CRMe09/statuses/3539374366

@drnatalie (Natalie Petouhoff)
. @ComCastCares Frank liked blogs Bcuz it’s the story in customer’s words & caused change in org fast. #CRMe09 #SCRM #CRM #customerservice

ID: 3539394580 • Published 2009-08-25T17:58:39Z • View Tweet: http://twitter.com/drnatalie/statuses/3539394580

@CRMe09 (CRM Evolution 2009)
Eliason: Many organizations have PR and marketing fighting over who owns social media. The customer does, though. ^CM #CRMe09

ID: 3539406518 • Published 2009-08-25T17:59:18Z • View Tweet: http://twitter.com/CRMe09/statuses/3539406518

@CRMe09 (CRM Evolution 2009)
Eliason: This is a service area -- shouldn't be between PR and marketing. ^CM #CRMe09

ID: 3539412767 • Published 2009-08-25T17:59:39Z • View Tweet: http://twitter.com/CRMe09/statuses/3539412767

@CRMe09 (CRM Evolution 2009)
Eliason: You have to take on the tone of the blog when you, as a company, respond. ^CM #CRMe09

ID: 3539420485 • Published 2009-08-25T18:00:03Z • View Tweet: http://twitter.com/CRMe09/statuses/3539420485

@drnatalie (Natalie Petouhoff)
. @ComCastCares Frank says marketing/PR doesn't ordinarily deal w/customer problems. #CRMe09 #SCRM #CRM #customerservice

ID: 3539441908 • Published 2009-08-25T18:01:06Z • View Tweet: http://twitter.com/drnatalie/statuses/3539441908

@CRMe09 (CRM Evolution 2009)
Eliason: Helped 50,000 customers in the past year, only 6 complained when Comcast responded to their blogs. ^CM #CRMe09

ID: 3539450508 • Published 2009-08-25T18:01:33Z • View Tweet: http://twitter.com/CRMe09/statuses/3539450508

@drnatalie (Natalie Petouhoff)
. @ComCastCares Frank says 99% customers LOVE being reached out to. #CRMe09 #SCRM #CRM #customerservice

ID: 3539452653 • Published 2009-08-25T18:01:40Z • View Tweet: http://twitter.com/drnatalie/statuses/3539452653

@CRMe09 (CRM Evolution 2009)
RT @drnatalie . @ComCastCares : PR & marketing both want to own #Socialmedia– should be #customerservice- #CRMe09#SCRM#CRM

ID: 3539459927 • Published 2009-08-25T18:02:03Z • View Tweet: http://twitter.com/CRMe09/statuses/3539459927

@drnatalie (Natalie Petouhoff)
. @ComCastCares Frank sees a blogger had an issue. Called a blogger. Blogger hung up on him. #CRMe09 #SCRM #CRM #customerservice

ID: 3539475071 • Published 2009-08-25T18:02:51Z • View Tweet: http://twitter.com/drnatalie/statuses/3539475071

@drnatalie (Natalie Petouhoff)
. @ComCastCares blogger thought he was from legal- that’s why he hung up. blogger appreciated the help. #CRMe09 #SCRM #CRM #customerservice

ID: 3539497132 • Published 2009-08-25T18:04:04Z • View Tweet: http://twitter.com/drnatalie/statuses/3539497132

@abneedles (Adam Needles)
Social CRM speaker: Number-two search engine by search volume = YouTube #CRMe09

ID: 3539510173 • Published 2009-08-25T18:04:47Z • View Tweet: http://twitter.com/abneedles/statuses/3539510173

@jilldyche (jilldyche)
RT @Rob_Shrake: I don't think #CRMe09 #SCRM #CRM #customerservice sftwr sys. R built 2 increase svc. They're built to handle custs cheaply

ID: 3539512543 • Published 2009-08-25T18:04:55Z • View Tweet: http://twitter.com/jilldyche/statuses/3539512543

@drnatalie (Natalie Petouhoff)
. @ComCastCares PR said – why U don’t write on these blogger’s post? Frank didn’t know he could. #CRMe09 #SCRM #CRM #customerservice

ID: 3539515285 • Published 2009-08-25T18:05:04Z • View Tweet: http://twitter.com/drnatalie/statuses/3539515285

@CRMe09 (CRM Evolution 2009)
Eliason: December '07: PR asked why he wasn't writing on blogs. Didn't know he could. ^CM #CRMe09

ID: 3539527215 • Published 2009-08-25T18:05:42Z • View Tweet: http://twitter.com/CRMe09/statuses/3539527215

@CRMe09 (CRM Evolution 2009)
Eliason: February '08 -- Told that his job would be to respond to bloggers/social media. ^CM #CRMe09

ID: 3539535394 • Published 2009-08-25T18:06:08Z • View Tweet: http://twitter.com/CRMe09/statuses/3539535394

@abneedles (Adam Needles)
Social CRM speaker: Average time on Twitter per user/day 31:17 vs. 05:02 mins in 09 vs. 08. #CRMe09

ID: 3539537090 • Published 2009-08-25T18:06:14Z • View Tweet: http://twitter.com/abneedles/statuses/3539537090

@katieoco (Katie O'Connell)
RT @drnatalie: . @ComCastCares Frank says 99% customers LOVE being reached out to. #CRMe09 #SCRM #CRM #customerservice

ID: 3539544905 • Published 2009-08-25T18:06:39Z • View Tweet: http://twitter.com/katieoco/statuses/3539544905

@drnatalie (Natalie Petouhoff)
. @ComCastCares: PR said, "this is so successful, now its your fulltime job- use Twitter.com #CRMe09 #SCRM #CRM #customerservice

ID: 3539549536 • Published 2009-08-25T18:06:55Z • View Tweet: http://twitter.com/drnatalie/statuses/3539549536

@CRMe09 (CRM Evolution 2009)
Eliason: Looking at Twitter -- asking how he could operationalize and use it? ^CM #CRMe09

ID: 3539552748 • Published 2009-08-25T18:07:05Z • View Tweet: http://twitter.com/CRMe09/statuses/3539552748

@CRMe09 (CRM Evolution 2009)
Eliason: Just search "Comcast" or some variations of the name. ^CM #CRMe09

ID: 3539557924 • Published 2009-08-25T18:07:22Z • View Tweet: http://twitter.com/CRMe09/statuses/3539557924

@CRMe09 (CRM Evolution 2009)
Eliason: Defined our goals -- listen to customers and help when we can. Nothing more. No marketing/PR messages. ^CM #CRMe09

ID: 3539564469 • Published 2009-08-25T18:07:44Z • View Tweet: http://twitter.com/CRMe09/statuses/3539564469

@drnatalie (Natalie Petouhoff)
. @ComCastCares By watching, Comcast learned- customers are in social networks #CRMe09 #SCRM #CRM #customerservice

ID: 3539576239 • Published 2009-08-25T18:08:23Z • View Tweet: http://twitter.com/drnatalie/statuses/3539576239

@CRMe09 (CRM Evolution 2009)
Eliason: Not a big fan of influencers. Influencers need to be treated the same as any other customer. ^CM #CRMe09

ID: 3539598786 • Published 2009-08-25T18:09:37Z • View Tweet: http://twitter.com/CRMe09/statuses/3539598786

@CRMe09 (CRM Evolution 2009)
Eliason: All customers are special. That's a boat a lot of people miss. ^CM #CRMe09

ID: 3539613414 • Published 2009-08-25T18:10:23Z • View Tweet: http://twitter.com/CRMe09/statuses/3539613414

@laurenmizzou (Lauren McKay)
@Brentleary started #scrm hash. then @prem_k @ekolsky and others jumped on board. #crme09

ID: 3539620837 • Published 2009-08-25T18:10:47Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3539620837

@drnatalie (Natalie Petouhoff)
. @ComCastCares but don’t just focus on the influencers- treat everyone the SAME. #CRMe09 #SCRM #CRM #customerservice

ID: 3539632255 • Published 2009-08-25T18:11:25Z • View Tweet: http://twitter.com/drnatalie/statuses/3539632255

@abneedles (Adam Needles)
Social CRM speaker: 'People like doing business with people they like ... and trust' [pointing to role of social in #B2B] #CRMe09

ID: 3539641689 • Published 2009-08-25T18:11:57Z • View Tweet: http://twitter.com/abneedles/statuses/3539641689

@CRMe09 (CRM Evolution 2009)
Eliason: I'm going to sit and have a conversation with a person ... not a logo. ^CM #CRMe09

ID: 3539660092 • Published 2009-08-25T18:12:55Z • View Tweet: http://twitter.com/CRMe09/statuses/3539660092

@CRMe09 (CRM Evolution 2009)
@ComcastCares is showing his Twitter homepage. Has a picture of himself, not the Comcast logo -- on purpose. ^CM #CRMe09

ID: 3539679195 • Published 2009-08-25T18:13:55Z • View Tweet: http://twitter.com/CRMe09/statuses/3539679195

@drnatalie (Natalie Petouhoff)
. @ComCastCares Frank’s employees on twitter- create their own page; decorate as they wish. #CRMe09 #SCRM #CRM #customerservice

ID: 3539680021 • Published 2009-08-25T18:13:57Z • View Tweet: http://twitter.com/drnatalie/statuses/3539680021

@drnatalie (Natalie Petouhoff)
. @ComCastCares Frank was the only person for 1st 6 mos on twitter in his org. #CRMe09 #SCRM #CRM #customerservice

ID: 3539694516 • Published 2009-08-25T18:14:46Z • View Tweet: http://twitter.com/drnatalie/statuses/3539694516

@CRMe09 (CRM Evolution 2009)
Eliason: I don't just talk Comcast. I will speak with people who do follow me. ^CM #CRMe09

ID: 3539707248 • Published 2009-08-25T18:15:25Z • View Tweet: http://twitter.com/CRMe09/statuses/3539707248

@JohnFMoore (John Moore)
RT @drnatalie: . @ComCastCares don’t just focus on influencers- treat everyone SAME. #CRMe09 #SCRM #CRM |Focus more on influencers, right?

ID: 3539707919 • Published 2009-08-25T18:15:27Z • View Tweet: http://twitter.com/JohnFMoore/statuses/3539707919

@drnatalie (Natalie Petouhoff)
. @ComCastCares Frank publishes a blog that is some what personal. He doesn’t talk about Comcast. #CRMe09 #SCRM #CRM #customerservice

ID: 3539711744 • Published 2009-08-25T18:15:40Z • View Tweet: http://twitter.com/drnatalie/statuses/3539711744

@laurenmizzou (Lauren McKay)
@brentleary's experience w Popeyes on Twitter. "i replied, I followed, I blogged, I ate, $$$" #crme09

ID: 3539726291 • Published 2009-08-25T18:16:27Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3539726291

@drnatalie (Natalie Petouhoff)
. @ComCastCares Frank took a day off for personal reasons. In his absence, customers helped customers. #CRMe09 #SCRM #CRM #customerservice

ID: 3539734897 • Published 2009-08-25T18:16:55Z • View Tweet: http://twitter.com/drnatalie/statuses/3539734897

@CRMe09 (CRM Evolution 2009)
Eliason: You can find things out on Twitter that can help your brand. ^CM #CRMe09

ID: 3539740184 • Published 2009-08-25T18:17:12Z • View Tweet: http://twitter.com/CRMe09/statuses/3539740184

@CRMe09 (CRM Evolution 2009)
Eliason: Twitter knows things before any spikes in call volume or any CRM data comes in. ^CM #CRMe09

ID: 3539747062 • Published 2009-08-25T18:17:35Z • View Tweet: http://twitter.com/CRMe09/statuses/3539747062

@drnatalie (Natalie Petouhoff)
. @ComCastCares Fox Sports Net went off the air in middle of a game. Comcast is blamed. #CRMe09 #SCRM #CRM #customerservice

ID: 3539763740 • Published 2009-08-25T18:18:31Z • View Tweet: http://twitter.com/drnatalie/statuses/3539763740

@drnatalie (Natalie Petouhoff)
. @ComCastCares but Fox Sports Net was down for all providers cuz of lightening strike. #CRMe09 #SCRM #CRM #customerservice

ID: 3539776166 • Published 2009-08-25T18:19:14Z • View Tweet: http://twitter.com/drnatalie/statuses/3539776166

@drnatalie (Natalie Petouhoff)
. @ComCastCares time to diagnosis & post outage cause = 3 min vs 3 hrs. #CRMe09 #SCRM #CRM #customerservice

ID: 3539790726 • Published 2009-08-25T18:20:03Z • View Tweet: http://twitter.com/drnatalie/statuses/3539790726

@CRMe09 (CRM Evolution 2009)
Eliason: We handle forums differently than Twitter. Try to be more behind the scenes in forums, rather than public in Twitter. ^CM #CRMe09

ID: 3539809253 • Published 2009-08-25T18:21:04Z • View Tweet: http://twitter.com/CRMe09/statuses/3539809253

@CRMe09 (CRM Evolution 2009)
Eliason: Why? Because forums is about peers helping peers -- in any space. ^CM #CRMe09

ID: 3539814745 • Published 2009-08-25T18:21:22Z • View Tweet: http://twitter.com/CRMe09/statuses/3539814745

@CRMe09 (CRM Evolution 2009)
Eliason: Volume seems to be going down in forums. They won't go completely away, but nxt big thing is integration of all spaces. ^CM #CRMe09

ID: 3539828754 • Published 2009-08-25T18:22:09Z • View Tweet: http://twitter.com/CRMe09/statuses/3539828754

@CRMe09 (CRM Evolution 2009)
Eliason: For customer service, whole shift in model. ^CM #CRMe09

ID: 3539839697 • Published 2009-08-25T18:22:44Z • View Tweet: http://twitter.com/CRMe09/statuses/3539839697

@CRMe09 (CRM Evolution 2009)
Eliason: We'll see integration tools next to bring all the different channels together for customers and company c-svc reps. ^CM #CRMe09

ID: 3539846831 • Published 2009-08-25T18:23:08Z • View Tweet: http://twitter.com/CRMe09/statuses/3539846831

@drnatalie (Natalie Petouhoff)
. @ComCastCares age of efficiency transitions 2 age of integration of information in 1 space 4 agents. #CRMe09 #SCRM #CRM #customerservice

ID: 3539855815 • Published 2009-08-25T18:23:38Z • View Tweet: http://twitter.com/drnatalie/statuses/3539855815

@randysaunders (Randy Saunders)
Great presentation from Brent Leary, "CRM and the Socially Empowered Customer" at #CRMe09

ID: 3539855769 • Published 2009-08-25T18:23:38Z • View Tweet: http://twitter.com/randysaunders/statuses/3539855769

@CRMe09 (CRM Evolution 2009)
Eliason: Software vendors aren't quite there yet with integration tools. ^CM #CRMe09

ID: 3539863167 • Published 2009-08-25T18:24:02Z • View Tweet: http://twitter.com/CRMe09/statuses/3539863167

@CRMe09 (CRM Evolution 2009)
Eliason: You'll see integrations with Twitter and Facebook directly into forums first. But there will be more to it. ^CM #CRMe09

ID: 3539898129 • Published 2009-08-25T18:25:57Z • View Tweet: http://twitter.com/CRMe09/statuses/3539898129

@CRMe09 (CRM Evolution 2009)
Eliason: Integration must be much broader in order for it to be effective. ^CM #CRMe09

ID: 3539902379 • Published 2009-08-25T18:26:11Z • View Tweet: http://twitter.com/CRMe09/statuses/3539902379

@ryanzuk (Ryan Zuk, APR)
Frank Eliason fr @ComCastCares spking at #CRMe09 nxt big thing 4 cust srvc, integrate all social data into easy access info stream

ID: 3539918990 • Published 2009-08-25T18:27:07Z • View Tweet: http://twitter.com/ryanzuk/statuses/3539918990

@CRMe09 (CRM Evolution 2009)
Eliason: My performance is not measured on no. of customers helped. What did I do to help improve the company? That's it. ^CM #CRMe09

ID: 3539924205 • Published 2009-08-25T18:27:25Z • View Tweet: http://twitter.com/CRMe09/statuses/3539924205

@drnatalie (Natalie Petouhoff)
. @ComCastCares how Frank got approval 4 staff of 10. No ROI required. #CRMe09 #SCRM #CRM #customerservice

ID: 3539926304 • Published 2009-08-25T18:27:31Z • View Tweet: http://twitter.com/drnatalie/statuses/3539926304

@drnatalie (Natalie Petouhoff)
. @ComCastCares They R measured by what did U do to improve the co. not # of customers they help. #CRMe09 #SCRM #CRM #customerservice

ID: 3539932898 • Published 2009-08-25T18:27:56Z • View Tweet: http://twitter.com/drnatalie/statuses/3539932898

@CRMe09 (CRM Evolution 2009)
Eliason: Cable companies not known for service, and we're trying to change that. ^CM #CRMe09

ID: 3539936474 • Published 2009-08-25T18:28:09Z • View Tweet: http://twitter.com/CRMe09/statuses/3539936474

@CRMe09 (CRM Evolution 2009)
Eliason: There are different ways to measure benefits of Twitter, but depends on organizational goals. ^CM #CRMe09

ID: 3539953574 • Published 2009-08-25T18:29:09Z • View Tweet: http://twitter.com/CRMe09/statuses/3539953574

@drnatalie (Natalie Petouhoff)
. @ComCastCares Ex. When issue of FOXSport outage was retweeted, got 2 millions of people #CRMe09 #SCRM #CRM #customerservice

ID: 3539959888 • Published 2009-08-25T18:29:29Z • View Tweet: http://twitter.com/drnatalie/statuses/3539959888

@jbreitfelder (Justin Breitfelder)
Keep forgetting this - RT @abneedles: Social CRM speaker: Number-two search engine by search volume = YouTube #CRMe09

ID: 3539963641 • Published 2009-08-25T18:29:42Z • View Tweet: http://twitter.com/jbreitfelder/statuses/3539963641

@CRMe09 (CRM Evolution 2009)
Eliason: Customers already tweeting about a cable outage -- why shouldn't we? ^CM #CRMe09

ID: 3539971727 • Published 2009-08-25T18:30:07Z • View Tweet: http://twitter.com/CRMe09/statuses/3539971727

@drnatalie (Natalie Petouhoff)
. @ComCastCares some companies do the ostrich. Pretend there’s no problem. #CRMe09 #SCRM #CRM #customerservice

ID: 3539973741 • Published 2009-08-25T18:30:12Z • View Tweet: http://twitter.com/drnatalie/statuses/3539973741

@ryanzuk (Ryan Zuk, APR)
@drnatalie glad you're here! Chat w/ you before or after your Lithium booth appearance? #CRMe09

ID: 3539974756 • Published 2009-08-25T18:30:15Z • View Tweet: http://twitter.com/ryanzuk/statuses/3539974756

@drnatalie (Natalie Petouhoff)
. @ComCastCares but your customers know there is. There is no hiding from problems. #CRMe09 #SCRM #CRM #customerservice

ID: 3539981665 • Published 2009-08-25T18:30:39Z • View Tweet: http://twitter.com/drnatalie/statuses/3539981665

@CRMe09 (CRM Evolution 2009)
Eliason: Once the c-suite is bought in, you're set. Get the advocate who can make that happen. ^CM #CRMe09

ID: 3539986303 • Published 2009-08-25T18:30:55Z • View Tweet: http://twitter.com/CRMe09/statuses/3539986303

@CRMe09 (CRM Evolution 2009)
Comcast started doing Twitter in April 2008. ^CM #CRMe09

ID: 3539990388 • Published 2009-08-25T18:31:09Z • View Tweet: http://twitter.com/CRMe09/statuses/3539990388

@ryanzuk (Ryan Zuk, APR)
Frank from @ComCastCares says PR was his #1 advocate to get his social monitor and outrach program going #CRMe09

ID: 3540042211 • Published 2009-08-25T18:34:00Z • View Tweet: http://twitter.com/ryanzuk/statuses/3540042211

@abneedles (Adam Needles)
Learned about this @CRMEvolution session today: coComment ... online app to manage your blog comments http://www.cocomment.com/ #CRMe09

ID: 3540060037 • Published 2009-08-25T18:34:58Z • View Tweet: http://twitter.com/abneedles/statuses/3540060037

@hkotadia (Dr. Harish Kotadia)
RT @drnatalie: . @ComCastCares some companies do the ostrich. Pretend there’s no problem. #CRMe09 #SCRM #CRM #customerservice

ID: 3540122123 • Published 2009-08-25T18:38:21Z • View Tweet: http://twitter.com/hkotadia/statuses/3540122123

@sdholakia (Sanjay Dholakia)
Listening to @BrentLeary on social media usage, impact of social communities, reputation, pyramid of customer loyalty #scrm #crme09

ID: 3540167517 • Published 2009-08-25T18:40:50Z • View Tweet: http://twitter.com/sdholakia/statuses/3540167517

@radian6 (radian6)
@crme09 We are proud to have Comcast as one of our clients. Please connect with @ChrisRamsey at #CRMe09 to learn more about Radian6.

ID: 3540184758 • Published 2009-08-25T18:41:45Z • View Tweet: http://twitter.com/radian6/statuses/3540184758

@davidalston (David Alston)
RT @drnatalie: . @ComCastCares some companies do the ostrich. Pretend there’s no problem. #CRMe09 #SCRM #CRM #customerservice

ID: 3540221808 • Published 2009-08-25T18:43:47Z • View Tweet: http://twitter.com/davidalston/statuses/3540221808

@erikanders (Erik Langner)
RT @LithiumTech The largest online conference for social media and CRM professionals. FREE registration: http://bit.ly/upAOa #scrm #crme09

ID: 3540243002 • Published 2009-08-25T18:44:58Z • View Tweet: http://twitter.com/erikanders/statuses/3540243002

@jr_corona (José Ramón Corona)
RT @jesus_hoyos: Interviewed @BrentLeary, podcast will be up soon at my blog and new site in English #CRMe09 Thanks Brent!

ID: 3540339419 • Published 2009-08-25T18:50:11Z • View Tweet: http://twitter.com/jr_corona/statuses/3540339419

@abneedles (Adam Needles)
Taking the stage at @CRMEvolution in a few mins to talk about 'strategic marketing automation' through focusing on buyer dialogue. #CRMe09

ID: 3540525169 • Published 2009-08-25T19:00:19Z • View Tweet: http://twitter.com/abneedles/statuses/3540525169

@AskCRMA (Art Hall)
Good to catch up with Anna Convery CMO at Click Fox #CRMe09. I've always admired their value prop.

ID: 3540569601 • Published 2009-08-25T19:02:40Z • View Tweet: http://twitter.com/AskCRMA/statuses/3540569601

@SpeechTech (SpeechTech Magazine)
Attendees: Meet us on the 5th floor now! Find the sign, show your Tweet, get a t-shirt Sponsored by Contact Solutions #STEK09 #CRMe09

ID: 3540811269 • Published 2009-08-25T19:15:37Z • View Tweet: http://twitter.com/SpeechTech/statuses/3540811269

@ekolsky (Esteban Kolsky)
amazing presentation by @rwang0 but he did not give details as to what he is doing :( (stay tuned to his blog - http://bit.ly/jvm8n) #crme09

ID: 3541007971 • Published 2009-08-25T19:26:19Z • View Tweet: http://twitter.com/ekolsky/statuses/3541007971

@insideview (InsideView)
RT @dmyron @annekeseley: Co's notice an increase of 10-15% in close rates with InsideView #CRMe09 #scrm

ID: 3541133986 • Published 2009-08-25T19:32:58Z • View Tweet: http://twitter.com/insideview/statuses/3541133986

@kevinspain (Kevin Spain)
RT @insideview: RT @dmyron @annekeseley: Co's notice an increase of 10-15% in close rates with InsideView #CRMe09 #scrm

ID: 3541167567 • Published 2009-08-25T19:34:46Z • View Tweet: http://twitter.com/kevinspain/statuses/3541167567

@Kim_Siedsma (Kim Siedsma)
RT @SilverpopB2B: Exhibit hall at @CRMEvolution in NYC opens in 10 mins. Come visit Silverpop at booth #117. #CRMe09 Runs through WED.

ID: 3541347291 • Published 2009-08-25T19:44:24Z • View Tweet: http://twitter.com/Kim_Siedsma/statuses/3541347291

@EZF_Executives (EZF_Executives)
RT @kevinspain: RT @insideview: RT @dmyron @annekeseley: Co's notice an increase of 10-15% in close rates with InsideView #CRMe09 #scrm

ID: 3541373831 • Published 2009-08-25T19:45:49Z • View Tweet: http://twitter.com/EZF_Executives/statuses/3541373831

@kmcneel (Kate)
Departing #crme09. To Boston for a meeting with @Sureshvittal.

ID: 3541784320 • Published 2009-08-25T20:07:42Z • View Tweet: http://twitter.com/kmcneel/statuses/3541784320

@mjayliebs (Mitch Lieberman)
Thinking abt a statement from #crme09 #scrm : "CRM is evolving to CMR, Customer Managed Relationships," is that the same as SocialCRM?

ID: 3541947700 • Published 2009-08-25T20:19:21Z • View Tweet: http://twitter.com/mjayliebs/statuses/3541947700

@jesstsai (jesstsai)
Final session: "We're standing between them and cocktail..." #CRMe09

ID: 3541979520 • Published 2009-08-25T20:21:03Z • View Tweet: http://twitter.com/jesstsai/statuses/3541979520

@ekolsky (Esteban Kolsky)
@mjayliebs problem with that statement is the "managed" thing. if you remove management from the equation, the answer is yes #crme09 #scrm

ID: 3541981430 • Published 2009-08-25T20:21:08Z • View Tweet: http://twitter.com/ekolsky/statuses/3541981430

@jesstsai (jesstsai)
Deborah Alvarez-Rodriguez was asked to speak on "The Benefits of Cloud Computing" bc she is coming from the business side (not IT) #CRMe09

ID: 3542004005 • Published 2009-08-25T20:22:22Z • View Tweet: http://twitter.com/jesstsai/statuses/3542004005

@seamuswalsh (seamus walsh)
@mjayliebs Customer Managed Relationships sounds like account management/#sales. Is #marketing involved in this new terminology? #crme09

ID: 3542021644 • Published 2009-08-25T20:23:20Z • View Tweet: http://twitter.com/seamuswalsh/statuses/3542021644

@jesstsai (jesstsai)
"My desire is to get so intimately involved with these donors...so they become agents of social change," Alvarez-Rodriguez, Goodwill #CRMe09

ID: 3542026664 • Published 2009-08-25T20:23:37Z • View Tweet: http://twitter.com/jesstsai/statuses/3542026664

@mkrigsman (Michael Krigsman)
Sitting in panel with @caseycoleman (#CIO of the General Services Administration) and @pgreenbe, on gov20. #crme09

ID: 3542050617 • Published 2009-08-25T20:24:56Z • View Tweet: http://twitter.com/mkrigsman/statuses/3542050617

@seamuswalsh (seamus walsh)
@mjayliebs CMR? come on tell us which vendor is blowing this new colored smoke #crme09

ID: 3542063127 • Published 2009-08-25T20:25:36Z • View Tweet: http://twitter.com/seamuswalsh/statuses/3542063127

@jesstsai (jesstsai)
Bc of SFDC, i can tell U that materials donated to the 17 Goodwill stores in SF-saves electrical NRG of 4K homes for 1 yr - Alvarez #CRMe09

ID: 3542066431 • Published 2009-08-25T20:25:46Z • View Tweet: http://twitter.com/jesstsai/statuses/3542066431

@sdholakia (Sanjay Dholakia)
At the booth with Dr. Natalie and team, discussing social CRM ROI and the value that Lithium is providing #scrm #crme09

ID: 3542094190 • Published 2009-08-25T20:27:16Z • View Tweet: http://twitter.com/sdholakia/statuses/3542094190

@mkrigsman (Michael Krigsman)
"This is not your father's gov't. Things are changing." -- @caseycoleman #CIO of General Services Administration. #crme09

ID: 3542104261 • Published 2009-08-25T20:27:49Z • View Tweet: http://twitter.com/mkrigsman/statuses/3542104261

@annekeseley (Anneke Seley)
#crme09 Casey Coleman, CIO of GSA speaking: on participatory government. Better decisions are made w/citizen input..

ID: 3542116482 • Published 2009-08-25T20:28:44Z • View Tweet: http://twitter.com/annekeseley/statuses/3542116482

@annekeseley (Anneke Seley)
#crme09 National GSA call center gets 2M calls per year.

ID: 3542130367 • Published 2009-08-25T20:31:27Z • View Tweet: http://twitter.com/annekeseley/statuses/3542130367

@annekeseley (Anneke Seley)
@caseycoleman writes around the corner blog on usa.gov. See also U.S. Government channel on YouTube. #CRMe09

ID: 3542140604 • Published 2009-08-25T20:38:02Z • View Tweet: http://twitter.com/annekeseley/statuses/3542140604

@seamuswalsh (seamus walsh)
@mjayliebs CMR is a Disney thing, I guess since Disney does not have the SELL anything to anyone they can make up a term #crme09

ID: 3542151400 • Published 2009-08-25T20:40:00Z • View Tweet: http://twitter.com/seamuswalsh/statuses/3542151400

@jesstsai (jesstsai)
"It’s all being done in the cloud–I don’t know what that means, but that’s what IT tells me" -Alvarez #CRMe09

ID: 3542156758 • Published 2009-08-25T20:40:18Z • View Tweet: http://twitter.com/jesstsai/statuses/3542156758

@spokencomm (Spoken Communication)
RT @CRMe09 @dmyron @JRayport: Design for the occasion: Personalize the experience #STEK09 #crm

ID: 3542161923 • Published 2009-08-25T20:40:37Z • View Tweet: http://twitter.com/spokencomm/statuses/3542161923

@annekeseley (Anneke Seley)
@caseycoleman U.S. Gov't is looking into cloud computing to reduce costs, turn capital expense into operational, help budget cycles #crmE09

ID: 3542165706 • Published 2009-08-25T20:40:49Z • View Tweet: http://twitter.com/annekeseley/statuses/3542165706

@jesstsai (jesstsai)
Now: LifeLock's Tammy Valdez talking about benefits of cloud computing #CRMe09

ID: 3542188464 • Published 2009-08-25T20:42:46Z • View Tweet: http://twitter.com/jesstsai/statuses/3542188464

@mkrigsman (Michael Krigsman)
The days of huge government IT projects are going away - @caseycoleman #CIO of General Services Administration #crme09

ID: 3542188933 • Published 2009-08-25T20:42:50Z • View Tweet: http://twitter.com/mkrigsman/statuses/3542188933

@annekeseley (Anneke Seley)
@caseycoleman talking about "data democracy" - Data should be available free of charge to taxpayers. See data.gov #crme09

ID: 3542189593 • Published 2009-08-25T20:42:58Z • View Tweet: http://twitter.com/annekeseley/statuses/3542189593

@annekeseley (Anneke Seley)
#crme09 it.usaspending.gov - dashboard that tracks IT spending in government

ID: 3542221274 • Published 2009-08-25T20:52:38Z • View Tweet: http://twitter.com/annekeseley/statuses/3542221274

@annekeseley (Anneke Seley)
#crme09 Bob Greenberg speaking: "The key to homeland security is making information actionable to the community." We have a long way to go.

ID: 3542265543 • Published 2009-08-25T20:55:14Z • View Tweet: http://twitter.com/annekeseley/statuses/3542265543

@mckim (Britney McKim)
Learning how to reduce complexity and increase production of call centers from VP of LifeLock. #CRMe09

ID: 3542265901 • Published 2009-08-25T20:55:15Z • View Tweet: http://twitter.com/mckim/statuses/3542265901

@Rakstar (Rakstar)
New Yorkers, head to the tweetup tonight - Blue Fin at 7 to chat with Lithium and other influencers about CRM, social media #scrm #crme09

ID: 3542286324 • Published 2009-08-25T20:56:23Z • View Tweet: http://twitter.com/Rakstar/statuses/3542286324

@annekeseley (Anneke Seley)
#crme09 Bob Greenberg: VIrtual Alabama project uses Google Earth Enterprise - changes the way public safety does its work.

ID: 3542322455 • Published 2009-08-25T20:58:18Z • View Tweet: http://twitter.com/annekeseley/statuses/3542322455

@ekolsky (Esteban Kolsky)
Paul Greenberg at CRMe09: It’s About The Social-Emotional Customer http://bit.ly/Ct5gd

ID: 3542352924 • Published 2009-08-25T20:59:59Z • View Tweet: http://twitter.com/ekolsky/statuses/3542352924

@jesstsai (jesstsai)
#CRMe09 Attendees get discount on LifeLock's ID theft protection - 30 days free & 20% off for life. Promo code: CRM09

ID: 3542414610 • Published 2009-08-25T21:03:09Z • View Tweet: http://twitter.com/jesstsai/statuses/3542414610

@jesstsai (jesstsai)
52% of Alvarez's workforce has had felony conviction-rely on SFDC to enforce stnds. "If we had to do it ourselves, we'd be bankrupt" #CRMe09

ID: 3542450075 • Published 2009-08-25T21:05:03Z • View Tweet: http://twitter.com/jesstsai/statuses/3542450075

@annekeseley (Anneke Seley)
#crme09 Cost of Virtual Alabama: $150K license fees; half was specially configured servers. This is revolutionary for public safety.

ID: 3542505110 • Published 2009-08-25T21:07:59Z • View Tweet: http://twitter.com/annekeseley/statuses/3542505110

@kitson (Josh Weinberger)
RT @jesstsai: #CRMe09 Attendees get discount on LifeLock's ID-theft protection: 30 days free & 20% off for life. Promo code: CRM09

ID: 3542635144 • Published 2009-08-25T21:15:05Z • View Tweet: http://twitter.com/kitson/statuses/3542635144

@sdholakia (Sanjay Dholakia)
Stop by the Lithium booth or 7pm Tweetup to speak personally with Dr. Natalie Petouhoff (@drnatalie) of Forrester Research #scrm #crme09

ID: 3542685377 • Published 2009-08-25T21:17:44Z • View Tweet: http://twitter.com/sdholakia/statuses/3542685377

@Manjeera (Manjeera P)
enjoying reading the tweets from #crme09. Ones from @drnatalie about @comcastcares are a must read. #scrm

ID: 3542706969 • Published 2009-08-25T21:18:55Z • View Tweet: http://twitter.com/Manjeera/statuses/3542706969

@annekeseley (Anneke Seley)
#crme09 For economic development programs: build an online model to determine environmental impact, resource planning, etc..

ID: 3542724370 • Published 2009-08-25T21:19:52Z • View Tweet: http://twitter.com/annekeseley/statuses/3542724370

@Manjeera (Manjeera P)
RT @ekolsky: Paul Greenberg at CRMe09: It’s About The Social-Emotional Customer http://bit.ly/Ct5gd

ID: 3542776355 • Published 2009-08-25T21:22:48Z • View Tweet: http://twitter.com/Manjeera/statuses/3542776355

@jesus_hoyos (jesus_hoyos)
CRM Payaz about to start.. #CRMe09

ID: 3542776519 • Published 2009-08-25T21:22:49Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3542776519

@annekeseley (Anneke Seley)
#crme09 Citizen engagement examples: New Zealand Police Wiki, Apps for D.C., Santa Cruz City Budget, TSA's Idea Factory, Nasa CoLab

ID: 3542776719 • Published 2009-08-25T21:22:50Z • View Tweet: http://twitter.com/annekeseley/statuses/3542776719

@yben (Benjamin Yee)
Any1 have user stories for Open Source CRMs? Looking @ OpenCRX, Concourse Suite, vTiger, Orange Leap and SugarCE. Help appreciated. #crme09

ID: 3542787743 • Published 2009-08-25T21:23:28Z • View Tweet: http://twitter.com/yben/statuses/3542787743

@yben (Benjamin Yee)
RT @yben: Any1 have user stories for Open Source CRMs? Looking @ OpenCRX, Concourse Suite, vTiger, Orange Leap and SugarCE. #crme09

ID: 3542798477 • Published 2009-08-25T21:24:07Z • View Tweet: http://twitter.com/yben/statuses/3542798477

@NYSenateCIO (NY Senate CIO Office)
RT @yben: Any1 have user stories for Open Source CRMs? Looking @ OpenCRX, Concourse Suite, vTiger, Orange Leap and SugarCE. #crme09

ID: 3542798474 • Published 2009-08-25T21:24:07Z • View Tweet: http://twitter.com/NYSenateCIO/statuses/3542798474

@jesstsai (jesstsai)
"Anybody know any good jokes?" #CRMe09

ID: 3542822787 • Published 2009-08-25T21:25:33Z • View Tweet: http://twitter.com/jesstsai/statuses/3542822787

@jesstsai (jesstsai)
"Hi, my name is Brent and this is Mr. Paul Greenberg." Solid opening. #CRMe09

ID: 3542844934 • Published 2009-08-25T21:26:53Z • View Tweet: http://twitter.com/jesstsai/statuses/3542844934

@daddymention (daddymention)
RT @sdholakia: Stop by the Lithium booth to speak personally with Dr. Natalie Petouhoff (@drnatalie) of Forrester Research #scrm #crme09

ID: 3542855872 • Published 2009-08-25T21:27:30Z • View Tweet: http://twitter.com/daddymention/statuses/3542855872

@jesstsai (jesstsai)
CRM Playaz -- "The whole purpose is to rag on the industry" @pgreenbe #CRMe09

ID: 3542855701 • Published 2009-08-25T21:27:30Z • View Tweet: http://twitter.com/jesstsai/statuses/3542855701

@CustomerMgmtIQ (Blake Landau)
In twitter smackdown panel with P. Greenberg #CRME09

ID: 3542900654 • Published 2009-08-25T21:30:08Z • View Tweet: http://twitter.com/CustomerMgmtIQ/statuses/3542900654

@jesstsai (jesstsai)
Calling all Twitter words that deserve to be entered into the Twitter Hall of Shame #CRMe09

ID: 3542901726 • Published 2009-08-25T21:30:11Z • View Tweet: http://twitter.com/jesstsai/statuses/3542901726

@scottdodds (scottdodds)
rt @rakstar New Yorkers, head to the tweetup tonight - Blue Fin at 7 to chat...about CRM, social media #scrm #crme09| man, wish I was in NY

ID: 3542924322 • Published 2009-08-25T21:31:27Z • View Tweet: http://twitter.com/scottdodds/statuses/3542924322

@jesstsai (jesstsai)
C-Level Smack down: Execs have to endure 5-min of questioning w/o mentioning their co. Survive? Custom Ad on ZDnet Blog for a month #CRMe09

ID: 3542971712 • Published 2009-08-25T21:34:09Z • View Tweet: http://twitter.com/jesstsai/statuses/3542971712

@jesstsai (jesstsai)
Twelve votes for "Twiller" - how perfect #CRMe09

ID: 3543013107 • Published 2009-08-25T21:36:29Z • View Tweet: http://twitter.com/jesstsai/statuses/3543013107

@CRMStrategies (bvellmure CRM)
@jesstsai [C-Level Smack Down] Love it. #CRMe09

ID: 3543019813 • Published 2009-08-25T21:36:52Z • View Tweet: http://twitter.com/CRMStrategies/statuses/3543019813

@jesus_hoyos (jesus_hoyos)
Voting on twitter terms! #CRMe09

ID: 3543057084 • Published 2009-08-25T21:39:00Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3543057084

@jest1 (Tim Hsu)
RT @sdholakia: Stop by the Lithium booth to speak personally with Dr. Natalie Petouhoff (@drnatalie) of Forrester Research #scrm #crme09

ID: 3543061877 • Published 2009-08-25T21:39:16Z • View Tweet: http://twitter.com/jest1/statuses/3543061877

@SpeechTech (SpeechTech Magazine)
Yee haw! Reception on the 9th floor. Come on up for drinks and apps. #CRMe09 #STEK09

ID: 3543101047 • Published 2009-08-25T21:41:29Z • View Tweet: http://twitter.com/SpeechTech/statuses/3543101047

@jesstsai (jesstsai)
Chuck Schaefer, CEO of Aplicor, is in the hot seat of CRM Playaz's "C-Level Smack Down" #CRMe09

ID: 3543124919 • Published 2009-08-25T21:42:50Z • View Tweet: http://twitter.com/jesstsai/statuses/3543124919

@Manjeera (Manjeera P)
RT @sdholakia: Stop by the Lithium booth to speak personally with Dr. Natalie Petouhoff (@drnatalie) of Forrester Research #scrm #crme09

ID: 3543134249 • Published 2009-08-25T21:43:21Z • View Tweet: http://twitter.com/Manjeera/statuses/3543134249

@jesstsai (jesstsai)
"Do you like fruit?" (....Apple-core....) #CRMe09

ID: 3543159863 • Published 2009-08-25T21:44:48Z • View Tweet: http://twitter.com/jesstsai/statuses/3543159863

@drnatalie (Natalie Petouhoff)
@Manjeera thank U! Frank @comcastcares is doing great things. happy 2 tweet about real successes! #CRMe09 #SCRM #CRM #customerservice

ID: 3543177092 • Published 2009-08-25T21:45:44Z • View Tweet: http://twitter.com/drnatalie/statuses/3543177092

@jesstsai (jesstsai)
"Our biggest competitor is ourself" -- NICE. Shaefer survived the 5-minute smack down. #CRMe09

ID: 3543214522 • Published 2009-08-25T21:47:49Z • View Tweet: http://twitter.com/jesstsai/statuses/3543214522

@drnatalie (Natalie Petouhoff)
@scottdodds We wish U were here! New Yorkers, head to the tweetup tonight - Blue Fin at 7 to chat... #scrm #crme09| man, wish I was in NY

ID: 3543221563 • Published 2009-08-25T21:48:12Z • View Tweet: http://twitter.com/drnatalie/statuses/3543221563

@jest1 (Tim Hsu)
RT @drnatalie: @New Yorkers, head to the tweetup tonight - Blue Fin at 7 to chat... #scrm #crme09

ID: 3543255825 • Published 2009-08-25T21:50:05Z • View Tweet: http://twitter.com/jest1/statuses/3543255825

@LithiumTech (Lithium Technologies)
RT @sdholakia Stop by booth or 7pm Tweetup to speak personally with Dr. Natalie Petouhoff (@drnatalie) of Forrester Research #scrm #crme09

ID: 3543301744 • Published 2009-08-25T21:52:32Z • View Tweet: http://twitter.com/LithiumTech/statuses/3543301744

@drnatalie (Natalie Petouhoff)
RT @jilldyche: RT @Rob_Shrake: AGREED #CRMe09 OLD #CRM #customerservice sftwr sys. was built 2 to handle custs cheaply. #SCRM is different

ID: 3543313676 • Published 2009-08-25T21:53:11Z • View Tweet: http://twitter.com/drnatalie/statuses/3543313676

@Manjeera (Manjeera P)
RT @drnatalie: @New Yorkers, head to the tweetup tonight - Blue Fin at 7 to chat... #scrm #crme09

ID: 3543320342 • Published 2009-08-25T21:53:33Z • View Tweet: http://twitter.com/Manjeera/statuses/3543320342

@LithiumTech (Lithium Technologies)
Directions to 7pm Tweetup: “2nd Floor” bar W Hotel, Broadway & 47th (SW Corner) Go through front, up glass-covered staircase #crme09 #scrm

ID: 3543360937 • Published 2009-08-25T21:55:40Z • View Tweet: http://twitter.com/LithiumTech/statuses/3543360937

@sdholakia (Sanjay Dholakia)
RT @LithiumTech Directions to 7pm Tweetup at W Hotel, Broadway & 47th (SW Corner) Go through front, up glass-covered staircase #crme09 #scrm

ID: 3543394568 • Published 2009-08-25T21:57:29Z • View Tweet: http://twitter.com/sdholakia/statuses/3543394568

@drnatalie (Natalie Petouhoff)
what is the most value thing U learned at #CRMe09 #SCRM #CRM #customerservice

ID: 3543417841 • Published 2009-08-25T21:58:44Z • View Tweet: http://twitter.com/drnatalie/statuses/3543417841

@drnatalie (Natalie Petouhoff)
RT @ryanzuk: Frank Eliason fr @ComCastCares #CRMe09 nxt big thing 4 cust srvc R integratin all social data into easy access info stream

ID: 3543429796 • Published 2009-08-25T21:59:23Z • View Tweet: http://twitter.com/drnatalie/statuses/3543429796

@bkel (Bill Keller)
RT @LithiumTech Directions to 7pm Tweetup at W Hotel, Broadway & 47th (SW Corner) Go through front, up glass-covered staircase #crme09 #scrm

ID: 3543463531 • Published 2009-08-25T22:01:03Z • View Tweet: http://twitter.com/bkel/statuses/3543463531

@rollingpierre (Pierre Grenier)
RT @LithiumTech Directions to 7pm Tweetup at W Hotel, Broadway & 47th (SW Corner) Go through front, up glass-covered staircase #crme09 #scrm

ID: 3543466463 • Published 2009-08-25T22:01:12Z • View Tweet: http://twitter.com/rollingpierre/statuses/3543466463

@jesus_hoyos (jesus_hoyos)
@rwang0 thanks! great presentation and topic ... Social Media really needs to be part of any MDM strategy #CRMe09

ID: 3543466882 • Published 2009-08-25T22:01:13Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3543466882

@rollingpierre (Pierre Grenier)
RT @LithiumTech The largest online conference for social media and CRM professionals. FREE registration: http://bit.ly/upAOa #scrm #crme09

ID: 3543470749 • Published 2009-08-25T22:01:25Z • View Tweet: http://twitter.com/rollingpierre/statuses/3543470749

@kitson (Josh Weinberger)
@drnatalie Hey, it's not over yet! ;) #HatingPastTense RT @drnatalie What's the most value thing U learned at #CRMe09 #SCRM #CRM

ID: 3543471033 • Published 2009-08-25T22:01:26Z • View Tweet: http://twitter.com/kitson/statuses/3543471033

@Manjeera (Manjeera P)
RT @LithiumTech Directions to 7pm Tweetup at W Hotel, Broadway & 47th (SW Corner) Go through front, up glass-covered staircase #crme09 #scrm

ID: 3543475219 • Published 2009-08-25T22:01:38Z • View Tweet: http://twitter.com/Manjeera/statuses/3543475219

@wcheng86 (Wayne Cheng)
RT @LithiumTech Directions to 7pm Tweetup at W Hotel, Broadway & 47th (SW Corner) Go through front, up glass-covered staircase #crme09 #scrm

ID: 3543475683 • Published 2009-08-25T22:01:40Z • View Tweet: http://twitter.com/wcheng86/statuses/3543475683

@scottdodds (scottdodds)
RT @LithiumTech Directions to 7pm Tweetup at W Hotel, Broadway & 47th (SW Corner) Go through front, up glass-covered staircase #crme09 #scrm

ID: 3543500455 • Published 2009-08-25T22:02:57Z • View Tweet: http://twitter.com/scottdodds/statuses/3543500455

@daddymention (daddymention)
If you're into Social CRM, and in NYC, go holler at my peeps from Lithium.7pm Tweetup at W Hotel, Broadway & 47th #crme09

ID: 3543751924 • Published 2009-08-25T22:16:17Z • View Tweet: http://twitter.com/daddymention/statuses/3543751924

@e_tsai (e_tsai)
nyc'ers: #scrm #crme09 tweetup w/ @drnatalie and @lithiumtech at the blue fin bar tonight, 7:00pm, the w hotel - broadway & 47th, 2nd floor!

ID: 3543806708 • Published 2009-08-25T22:19:13Z • View Tweet: http://twitter.com/e_tsai/statuses/3543806708

@drnatalie (Natalie Petouhoff)
RT @kitson: Hey, it's not over yet! ;) RT @drnatalie What's the most value thing U learned SO FAR at #CRMe09 #SCRM #CRM

ID: 3543882648 • Published 2009-08-25T22:23:17Z • View Tweet: http://twitter.com/drnatalie/statuses/3543882648

@mckra1g (Molly Cantrell-Kraig)
RT @cnpsupport: #CRM #CRMe09 "Social - Green" more than buzz - It is a Revolution http://bit.ly/gGZl #SM #green

ID: 3543968964 • Published 2009-08-25T22:27:56Z • View Tweet: http://twitter.com/mckra1g/statuses/3543968964

@lostintheflog (Dan Ziman)
RT @LithiumTech Directions to 7pm Tweetup at W Hotel, Broadway & 47th (SW Corner) Go through front, up glass-covered staircase #crme09 #scrm

ID: 3544006705 • Published 2009-08-25T22:30:00Z • View Tweet: http://twitter.com/lostintheflog/statuses/3544006705

@Dr_J (Jochen Wolf)
#CRMe09 #SCRM #CRM ok, I will share MY great POSITIVE customer service stories soon. First #United Airlines to be tweeted soon

ID: 3544208885 • Published 2009-08-25T22:40:53Z • View Tweet: http://twitter.com/Dr_J/statuses/3544208885

@Dr_J (Jochen Wolf)
#CRMe09 #SCRM #CRM and then I will share positive experiences with #Jura (coffee machine) and #Dyson (vacum cleaner)

ID: 3544291659 • Published 2009-08-25T22:45:24Z • View Tweet: http://twitter.com/Dr_J/statuses/3544291659

@sdholakia (Sanjay Dholakia)
Heading over to Tweetup event at Blue Fin 2nd floor bar at W. Looking forward to conversations with other #scrm practitioners. #crme09

ID: 3544512322 • Published 2009-08-25T22:57:29Z • View Tweet: http://twitter.com/sdholakia/statuses/3544512322

@debbiejbrown (debbie)
RT @rwang0: why aren't we using voice as a way to target our audience? #CRMe09

ID: 3545030255 • Published 2009-08-25T23:25:27Z • View Tweet: http://twitter.com/debbiejbrown/statuses/3545030255

@abneedles (Adam Needles)
Accepted award today: @SilverpopB2B named a Leader in Marketing Solutions by CRM Magazine for 2009. http://bit.ly/Gl5De #CRMe09

ID: 3545106881 • Published 2009-08-25T23:29:40Z • View Tweet: http://twitter.com/abneedles/statuses/3545106881

@spokencomm (Spoken Communication)
RT @drnatalie @JayRport Voice 3.0 = CRM becomes CMR = customer managed relationships #customerservice #CRMe09 #STEK09

ID: 3545141432 • Published 2009-08-25T23:31:27Z • View Tweet: http://twitter.com/spokencomm/statuses/3545141432

@abneedles (Adam Needles)
@rwang0 Thanks for the kind words. Great audience + Q&As after my preso today at @CRMEvolution today. #CRMe09

ID: 3545171632 • Published 2009-08-25T23:33:04Z • View Tweet: http://twitter.com/abneedles/statuses/3545171632

@abneedles (Adam Needles)
@jesus_hoyos I'll try to check out your LatAm CRM session tomorrow, Jesus. #CRMe09

ID: 3545300939 • Published 2009-08-25T23:40:12Z • View Tweet: http://twitter.com/abneedles/statuses/3545300939

@ekolsky (Esteban Kolsky)
Paul Greenberg at CRMe09: It’s About The Social-Emotional Customer http://bit.ly/Ct5gd

ID: 3546868605 • Published 2009-08-26T01:04:00Z • View Tweet: http://twitter.com/ekolsky/statuses/3546868605

@brianblanchard (Brian Blanchard)
RT @mkrigsman: "This is not your father's gov't. Things are changing." -- @caseycoleman #CIO of General Services Administration. #crme09

ID: 3547326191 • Published 2009-08-26T01:27:42Z • View Tweet: http://twitter.com/brianblanchard/statuses/3547326191

@Lager (Marshall Lager)
Early note tomorrow at 8 am, see me at a sunrise session on social media. #crme09

ID: 3547853490 • Published 2009-08-26T01:55:01Z • View Tweet: http://twitter.com/Lager/statuses/3547853490

@DEAnderson (David Anderson)
Great launch of REACH Twitter contact manager at #CRMe09 today. Join the evolution at mywayinteractive.com

ID: 3548068152 • Published 2009-08-26T02:05:58Z • View Tweet: http://twitter.com/DEAnderson/statuses/3548068152

@cahidalgo (Carlos Hidalgo)
RT @abneedles Accepted award today @SilverpopB2B named a Leader in Marketing Solutions by CRM Magazine - 2009. http://bit.ly/Gl5De #CRMe09

ID: 3548347384 • Published 2009-08-26T02:20:19Z • View Tweet: http://twitter.com/cahidalgo/statuses/3548347384

@brian_emcap (Brian Jacobs)
RT @insideview: RT @dmyron @annekeseley: Co's notice an increase of 10-15% in close rates with InsideView #CRMe09 #scrm

ID: 3548948475 • Published 2009-08-26T02:51:53Z • View Tweet: http://twitter.com/brian_emcap/statuses/3548948475

@DEAnderson (David Anderson)
@pgreenbe Paul great show at #CRMe09. Lots of energy. Thanks for all your hard work putting the agenda together as Chairman

ID: 3549435929 • Published 2009-08-26T03:18:25Z • View Tweet: http://twitter.com/DEAnderson/statuses/3549435929

@DEAnderson (David Anderson)
Biggest feature of MyWay at #CRMe09 is social media contact manager optimized for twitter communications w contacts #scrm #SFA #sales20

ID: 3549567531 • Published 2009-08-26T03:25:51Z • View Tweet: http://twitter.com/DEAnderson/statuses/3549567531

@CustomerMgmtIQ (Blake Landau)
is signing up for Daily Candy! #CRMe09

ID: 3549684338 • Published 2009-08-26T03:32:24Z • View Tweet: http://twitter.com/CustomerMgmtIQ/statuses/3549684338

@Manjeera (Manjeera P)
Proud of working at Lithium! Check out this pic http://twitpic.com/f9yh4 of @phsoffer @sdholakia @cothrel w/CRM Rising Star award #crme09

ID: 3550688779 • Published 2009-08-26T05:07:22Z • View Tweet: http://twitter.com/Manjeera/statuses/3550688779

@SherryLim85 (Sherry)
RT @DEAnderson - Biggest feature of MyWay at #CRMe09 is social media contact manager optimized for twitter communications w contachttp:/ ...

ID: 3550965884 • Published 2009-08-26T05:28:09Z • View Tweet: http://twitter.com/SherryLim85/statuses/3550965884

@ekolsky (Esteban Kolsky)
Paul Greenberg at CRMe09: It’s About The Social-Emotional Customer http://bit.ly/Ct5gd

ID: 3551622272 • Published 2009-08-26T06:20:43Z • View Tweet: http://twitter.com/ekolsky/statuses/3551622272

@belindaang (Belinda Ang)
RT @designdamage: Great keynote #CRMe09 : CRM = operational discipline, w/o strategy, anything 'CRM' won't be successful http://ow.ly/lmyR

ID: 3552427430 • Published 2009-08-26T07:37:37Z • View Tweet: http://twitter.com/belindaang/statuses/3552427430

@mopartnersceo (Gary M. Katz)
RT @belindaang: gr8 keynote #CRMe09 : CRM = operational discipline, w/o strategy anything 'CRM' won't B successful http://ow.ly/lmyR

ID: 3552486254 • Published 2009-08-26T07:43:52Z • View Tweet: http://twitter.com/mopartnersceo/statuses/3552486254

@apptility (Apptility )
RT @rwang0: Erin Kinikin debunks #CRM Myths #crme09 #bestpracticies http://tr.im/x8xy 'Myth 8. Social CRM is different…but the same'

ID: 3552646861 • Published 2009-08-26T08:00:59Z • View Tweet: http://twitter.com/apptility/statuses/3552646861

@ekolsky (Esteban Kolsky)
RT @rwang0: Guest Blog - #staranalyst Erin Kinikin debunks 8 #CRM Myths #crme09 #bestpracticies http://tr.im/x8xy (good summary)

ID: 3554215174 • Published 2009-08-26T10:55:19Z • View Tweet: http://twitter.com/ekolsky/statuses/3554215174

@prem_k (Prem Kumar Aparanji)
@pgreenbe ditto here. how are things at #CRMe09 ... read abt your keynote from blog posts by @ekolsky & @BobWarfield :)

ID: 3554354330 • Published 2009-08-26T11:09:01Z • View Tweet: http://twitter.com/prem_k/statuses/3554354330

@pgreenbe (Paul Greenberg)
@prem_k #CRME09 has been actually fantastic. One of best conferences been to in long time. Content deep, conviviality wonderful. Happy peeps

ID: 3554400596 • Published 2009-08-26T11:13:24Z • View Tweet: http://twitter.com/pgreenbe/statuses/3554400596

@mkrigsman (Michael Krigsman)
Join @mfauscette and me for 8:00 am sunrise session at #crme09. It may be early, but it will be fun!

ID: 3554494954 • Published 2009-08-26T11:22:27Z • View Tweet: http://twitter.com/mkrigsman/statuses/3554494954

@DarthGarry (Garry Polmateer)
@mkrigsman is #CRME09 an online only event or an actual conference? Google was not very helpful

ID: 3554675370 • Published 2009-08-26T11:39:15Z • View Tweet: http://twitter.com/DarthGarry/statuses/3554675370

@mfauscette (Mike Fauscette)
Getting ready for my 1st of 2 sessions at #CRMe09

ID: 3554705389 • Published 2009-08-26T11:42:00Z • View Tweet: http://twitter.com/mfauscette/statuses/3554705389

@mfauscette (Mike Fauscette)
RT @mkrigsman: Join @mfauscette and me for 8:00 am sunrise session at #crme09. It may be early, but it will be fun!

ID: 3554707268 • Published 2009-08-26T11:42:10Z • View Tweet: http://twitter.com/mfauscette/statuses/3554707268

@CustomerMgmtIQ (Blake Landau)
headed to Philly Fliers case study this am! #CRMe09

ID: 3555080910 • Published 2009-08-26T12:14:20Z • View Tweet: http://twitter.com/CustomerMgmtIQ/statuses/3555080910

@jesstsai (jesstsai)
"Everyone is talking about Twitter and Facebook, but I find reviews far more useful." #CRMe09

ID: 3555202290 • Published 2009-08-26T12:24:06Z • View Tweet: http://twitter.com/jesstsai/statuses/3555202290

@AskCRMA (Art Hall)
The Return of Citizens as Customers #CRMe09 http://tinyurl.com/nucxaw

ID: 3555818928 • Published 2009-08-26T13:09:17Z • View Tweet: http://twitter.com/AskCRMA/statuses/3555818928

@nicksalvato (Nick Salvato)
Listening to some interesting thoughts on Social Media. #crme09

ID: 3555830906 • Published 2009-08-26T13:10:06Z • View Tweet: http://twitter.com/nicksalvato/statuses/3555830906

@mkrigsman (Michael Krigsman)
Social media is the future of customer service - @drnatalie #crme09

ID: 3555858524 • Published 2009-08-26T13:11:57Z • View Tweet: http://twitter.com/mkrigsman/statuses/3555858524

@jesus_hoyos (jesus_hoyos)
RT @abneedles Accepted award today @SilverpopB2B named a Leader in Marketing Solutions by CRM Magazine - 2009. http://bit.ly/Gl5De #CRMe09

ID: 3555859917 • Published 2009-08-26T13:12:03Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3555859917

@ekolsky (Esteban Kolsky)
.@drnatalie communities r not a fantasy, ppl r doing it -- Agree, and some r good - but a handful is not a trend. #CRMe09

ID: 3555872352 • Published 2009-08-26T13:12:51Z • View Tweet: http://twitter.com/ekolsky/statuses/3555872352

@mkrigsman (Michael Krigsman)
In a recession, you *must* adopt social media to support media to support customer service initiatives - @drnatalie #crme09

ID: 3555874130 • Published 2009-08-26T13:12:58Z • View Tweet: http://twitter.com/mkrigsman/statuses/3555874130

@laurenmizzou (Lauren McKay)
Social CRM panel w/ @mfauscette @drnatalie and IBM's Osamuyimen Stewart. (Anyone know if he's on Twitter?) #crme09

ID: 3555880453 • Published 2009-08-26T13:13:22Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3555880453

@Dr_J (Jochen Wolf)
#crme09 #scrm attending the social crm panel with @Drnatalie @mfaucette and T. Stewart again valuable insights are being shared

ID: 3555885371 • Published 2009-08-26T13:13:41Z • View Tweet: http://twitter.com/Dr_J/statuses/3555885371

@mkrigsman (Michael Krigsman)
"The answers you really need are in the community" -- @drnatalie #crme09

ID: 3555888426 • Published 2009-08-26T13:13:54Z • View Tweet: http://twitter.com/mkrigsman/statuses/3555888426

@annekeseley (Anneke Seley)
@drnatalie talking about online communities - both B2C and B2B (Intel, Lenovo....) reducing email and call volume, SEO costs #crme09

ID: 3555910283 • Published 2009-08-26T13:15:22Z • View Tweet: http://twitter.com/annekeseley/statuses/3555910283

@laurenmizzou (Lauren McKay)
@DrNatalie on community: You need a reputation model as part of your commnty 2reward people who give the best answers. Status-not $. #crme09

ID: 3555912903 • Published 2009-08-26T13:15:32Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3555912903

@cbetancourtPR (Christian Betancourt)
RT @mkrigsman: Social media is the future of customer service - @drnatalie #crme09

ID: 3555924798 • Published 2009-08-26T13:16:20Z • View Tweet: http://twitter.com/cbetancourtPR/statuses/3555924798

@mkrigsman (Michael Krigsman)
Focus points: Old days evaluated customer lifetime value; Today focus on "brand advocates" - @drnatalie #crme09

ID: 3555935516 • Published 2009-08-26T13:17:04Z • View Tweet: http://twitter.com/mkrigsman/statuses/3555935516

@dmyron (David Myron)
@drnatalie on social CRM: People who post--their currency is not money, but reputation #CRMe09 #scrm #crm

ID: 3555935583 • Published 2009-08-26T13:17:05Z • View Tweet: http://twitter.com/dmyron/statuses/3555935583

@mkrigsman (Michael Krigsman)
You can "do the ostrich" and hide or engage your community with social meda @drnatalie #crme09

ID: 3555955369 • Published 2009-08-26T13:18:25Z • View Tweet: http://twitter.com/mkrigsman/statuses/3555955369

@Dr_J (Jochen Wolf)
#crme09 #scrm Harvest customer advocates willingness to support your organisation... @drnatalie

ID: 3555968893 • Published 2009-08-26T13:19:19Z • View Tweet: http://twitter.com/Dr_J/statuses/3555968893

@mkrigsman (Michael Krigsman)
Social media is a way to incorporate voice of your customer in your company. ROI is high for this! - @drnatalie #crme09

ID: 3555972738 • Published 2009-08-26T13:19:36Z • View Tweet: http://twitter.com/mkrigsman/statuses/3555972738

@jesus_hoyos (jesus_hoyos)
RT @dmyron: @drnatalie on social CRM: People who post--their currency is not money, but reputation #CRMe09 #scrm #crm

ID: 3555993319 • Published 2009-08-26T13:20:56Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3555993319

@jesus_hoyos (jesus_hoyos)
RT @mkrigsman: Social media is a way to incorporate voice of your customer in your company. ROI is high for this! - @drnatalie #crme09

ID: 3555995546 • Published 2009-08-26T13:21:05Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3555995546

@jesus_hoyos (jesus_hoyos)
RT @Dr_J: #crme09 #scrm Harvest customer advocates willingness to support your organisation... @drnatalie

ID: 3555997171 • Published 2009-08-26T13:21:11Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3555997171

@laurenmizzou (Lauren McKay)
IBM's Osamuyimen Stewart says he's a "social geek," but doesn't have a Twitter handle. Uhh...? #crme09

ID: 3556002023 • Published 2009-08-26T13:21:31Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3556002023

@mkrigsman (Michael Krigsman)
According to research, there is measurable ROI for using social media in customer service - @drnatalie #crme09

ID: 3556014030 • Published 2009-08-26T13:22:20Z • View Tweet: http://twitter.com/mkrigsman/statuses/3556014030

@jesus_hoyos (jesus_hoyos)
RT @cbetancourtPR: RT @mkrigsman: Social media is the future of customer service - @drnatalie #crme09

ID: 3556019609 • Published 2009-08-26T13:22:43Z • View Tweet: http://twitter.com/jesus_hoyos/statuses/3556019609

@annekeseley (Anneke Seley)
Dr. Stewart - researcher at IBM - talking about shifting power from the call center to the community. #crme09

ID: 3556025096 • Published 2009-08-26T13:23:05Z • View Tweet: http://twitter.com/annekeseley/statuses/3556025096

@elliotross (Elliot Ross)
@mkrigsman #crme09 Yet most Cust Svc is still telephone with call length & queue time as metric

ID: 3556032066 • Published 2009-08-26T13:23:35Z • View Tweet: http://twitter.com/elliotross/statuses/3556032066

@laurenmizzou (Lauren McKay)
Stewart talking about crowdsourcing w/i the enterprise. Keys to strategy: 1. Design and 2. Incentives. #crme09

ID: 3556078135 • Published 2009-08-26T13:26:39Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3556078135

@annekeseley (Anneke Seley)
Dr. Stewart: IBM Case Study - bilingual English/Spanish employees crowdsourcing. Target 1M words by end of the year. #crme09

ID: 3556087036 • Published 2009-08-26T13:27:14Z • View Tweet: http://twitter.com/annekeseley/statuses/3556087036

@beatricerobbins (beatricerobbins)
Last day of #crme09 and realized last night that I had kept my usual anti-spam protections on. I just opened it back up. Bring it bots!

ID: 3556096730 • Published 2009-08-26T13:27:54Z • View Tweet: http://twitter.com/beatricerobbins/statuses/3556096730

@laurenmizzou (Lauren McKay)
4 components of a community: 1. creators, 2. critics, 3. connectors, 4. crowd 10% do the work, 90% (the crowd) consume. #crme09

ID: 3556111824 • Published 2009-08-26T13:28:54Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3556111824

@kitson (Josh Weinberger)
#CRMe09 is in the homestretch now - follow @CRMe09 for live reports.... #scrm #crm

ID: 3556127405 • Published 2009-08-26T13:29:57Z • View Tweet: http://twitter.com/kitson/statuses/3556127405

@beatricerobbins (beatricerobbins)
RT @laurenmizzou 4 components of a community: 1. creators, 2. critics, 3. connectors, 4. crowd 10% work, 90% (the crowd) consume. #crme09

ID: 3556151893 • Published 2009-08-26T13:31:27Z • View Tweet: http://twitter.com/beatricerobbins/statuses/3556151893

@laurenmizzou (Lauren McKay)
Internet is killing me. Keeps making me sign back into conf web portal. So annoying. #crme09

ID: 3556171532 • Published 2009-08-26T13:32:43Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3556171532

@laurenmizzou (Lauren McKay)
Stewart: "We learned a painful lesson [at IBM] -- Hype does not sustain participation." #crme09

ID: 3556183821 • Published 2009-08-26T13:33:30Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3556183821

@jesstsai (jesstsai)
@laurenmizzou I can hear your session through the air wall -- judging by volume, it sounds like a blast! #CRMe09

ID: 3556198855 • Published 2009-08-26T13:34:30Z • View Tweet: http://twitter.com/jesstsai/statuses/3556198855

@mckim (Britney McKim)
Learning how the NHL uses data to increase customer touch and revenue. #CRMe09

ID: 3556206959 • Published 2009-08-26T13:35:02Z • View Tweet: http://twitter.com/mckim/statuses/3556206959

@MySportsTracker (MySportsTracker)
(@mckim) Learning how the NHL uses data to increase customer touch and revenue. #CRMe09

ID: 3556213973 • Published 2009-08-26T13:35:29Z • View Tweet: http://twitter.com/MySportsTracker/statuses/3556213973

@laurenmizzou (Lauren McKay)
@jesstsai That's cuz my session is more social than your session. #crme09

ID: 3556215900 • Published 2009-08-26T13:35:36Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3556215900

@annekeseley (Anneke Seley)
Stewart: Working on research on incentives to keep crowd engaged. #crme09

ID: 3556233736 • Published 2009-08-26T13:36:45Z • View Tweet: http://twitter.com/annekeseley/statuses/3556233736

@jesstsai (jesstsai)
In sports, season ticket renewal rate is 80%; a perfect renewal is 95% bc people either move or die -DiMaurizio, Comcast-Spectacor #CRMe09

ID: 3556242326 • Published 2009-08-26T13:37:18Z • View Tweet: http://twitter.com/jesstsai/statuses/3556242326

@laurenmizzou (Lauren McKay)
Moderator @mwthomasscrm on Stewart's lively presentation: I had a flashback to being at church... Wanted to yell Amen. #crme09

ID: 3556249219 • Published 2009-08-26T13:37:45Z • View Tweet: http://twitter.com/laurenmizzou/statuses/3556249219

@Dr_J (Jochen Wolf)
#crme09 #scrm @mfaucette is on stage now for the crm panel on social crm http://myloc.me/rv1U

ID: 3556250155 • Published 2009-08-26T13:37:49Z • View Tweet: http://twitter.com/Dr_J/statuses/3556250155

@annekeseley (Anneke Seley)
@cnpsupport Agreed. But it depends on the human and their training and authority. Some do it better than others. #crme09

ID: 3556257151 • Published 2009-08-26T13:38:16Z • View Tweet: http://twitter.com/annekeseley/statuses/3556257151

@kitson (Josh Weinberger)
RT @jesstsai: @laurenmizzou I can hear your session through the air wall -- judging by volume, it sounds like a blast! #CRMe09

ID: 3556258200 • Published 2009-08-26T13:38:20Z • View Tweet: http://twitter.com/kitson/statuses/3556258200

@jesstsai (jesstsai)
First time season ticket holder renewal rate is 60% because they didn't realize the heavy time commitment - DiMaurizio #CRMe09

ID: 3556264252 • Published 2009-08-26T13:38:44Z • View Tweet: http://twitter.com/jesstsai/statuses/3556264252

@Dr_J (Jochen Wolf)
#crme09 #scrm @mfaucette it is about building trust in the online world with the customer

ID: 3556271501 • Published 2009-08-26T13:39:13Z • View Tweet: http://twitter.com/Dr_J/statuses/3556271501

@scorpfromhell (A. Prem Kumar)
@CRM @crme09 @kitson pls put up some pic on twitpic or what ever it is you use with twitter :) #crme09

ID: 3556295588 • Published 2009-08-26T13:40:47Z • View Tweet: http://twitter.com/scorpfromhell/statuses/3556295588

@jesstsai (jesstsai)
Philadelphia Flyers have a personalized viral video campaign similar to that of the Golden State Warriors #CRMe09

ID: 3556297934 • Published 2009-08-26T13:40:56Z • View Tweet: http://twitter.com/jesstsai/statuses/3556297934

@Dr_J (Jochen Wolf)
#crme09 #scrm Social business is about coming up with a way to change your business inside ur company @mfaucette

ID: 3556309735 • Published 2009-08-26T13:41:40Z • View Tweet: http://twitter.com/Dr_J/statuses/3556309735

@jesstsai (jesstsai)
Still waiting for someone to come up with a loyalty program that *works* in sports - DiMaurizio #CRMe09

ID: 3556326334 • Published 2009-08-26T13:42:44Z • View Tweet:

CRMe09 Tweets