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CRM Evolution 2014

From the editors of CRM magazine

August 18-20, 2014| New York Marriott Marquis

The CRM industry is a moving target - always evolving. And sometimes it changes dramatically. Customer strategies are being geared toward customer engagement - that is, the customer is consciously choosing to interact on an ongoing basis with a company. This is the heart of CRM and the outcome that anyone developing a CRM strategy for the 21st century should be looking for.

The combination of keynotes, Sunrise Discussions, presentations, and panels is designed to maximize not just what you need to be thinking about when it comes customer engagement, but also what the specific areas - such as analytics, social media, salesforce automation, marketing automation, and/or customer service - have to offer.  You'll also have access to some of the most influential people in the industry, to the vendors that you might be considering for your technology department, and to the practitioners who have the stories that are meaningful to you. 

CRM Evolution 2014 features several tracks with many different topics for you to choose from. Among these are Sales Strategies, Marketing Strategies, Customer Engagement Strategies, Social CRM, Mobile Marketing, Management Strategies, Customer Focus, and CRM Transformation. See the advance program for individual session descriptions and register so you can take advantage of everything CRM Evolution has to offer!

Who Should Attend
  • Chief Customer Officer
  • VP/Director of Sales, Marketing, Customer Service, Call Centers
  • VP/Director of Ecommerce/Ebusiness
  • VP/Director of Business Analytics or Business Intelligence
  • VP/Director of Telemarketing/Telesales
  • VP/Director of IT
  • Director/Manager of Sales Support
  • Director/Manager of Customer Support

Three Events for One Great Price!

CRM Evolution is co-located with the SpeechTEK and Customer Service Experience conferences. An All-Access Pass allows you to attend sessions at all three conferences! When you choose the All-Access Pass, you'll have the opportunity to discover how to design a better customer engagement strategy using customer service and speech technology. Go above and beyond with your customer engagement strategies! Find out more.

Sunrise Sessions

CRM Evolution will host early morning discussions from 8:00 a.m. to 8:45 a.m. on Tuesday and Wednesday for business professionals to openly talk about CRM strategies. Come network, discuss challenges, and share ideas with peers and CRM experts.

The Customer Solutions Expo combines the SpeechTEK, Customer Service Experience, and CRM Evolution showcases. This central gathering place features the leading sales, marketing, customer service, and speech recognition solutions. It is the perfect opportunity to meet with C-level executives, industry pioneers, and the technology gurus who help you do your job better. Admission to the Expo is free with the purchase of any conference pass or just $25 for Expo-Only access (when purchased by the early-bird deadline).

Monday, August 18
5:00 p.m. – 7:00 p.m.
Grand Opening Reception

Tuesday, August 19
10:00 a.m. – 5:30 p.m.

Wednesday, August 20
10:00 a.m. – 1:00 p.m.

Visit the Customer Solutions Expo site now!



Angie's List


City of New York

Eaton Vance

MasterCard Advisors

New York Yankees

New York Jets


Sony Rewards & Card Marketing

Connect with CRM Evolution 2014

Platinum Sponsors
Gold Sponsors
Corporate Sponsors
Breakfast Sponsor
Monday Keynote Lunch Sponsor
Tuesday Keynote Lunch Sponsor
Tuesday Break Sponsor
Press Room Sponsor
Media Sponsors
Co-located with:

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