Mitch Lieberman
Managing Partner, DRI Global
With a strong focus on customer experience, customer service, and customer relationships, Mitch has successfully helped businesses of all sizes to understand the importance of technology and culture; it is about balance. The focus needs to remain on the problem, appropriate solutions, and getting jobs done. Mitch takes a modern, unique, but practical view of customer strategy, process improvement, and technology optimization achieved by creating tight alignment between business strategy, goals and objectives.
Mitch has a successful history in designing and delivering mission critical business applications, that work, solve problems, and add value to the enterprise. Using a targeted and focused perspective on both current process practices, as well as emerging technologies. Mitch navigates organizations past the hype towards tangible success.   He offers analysis and strategic advice to local, national, and global organizations, teaching companies how to leverage technology to better manage their relationships with individuals, partners and consumers.

Conference Sessions By Mitch Lieberman
CRM Evolution 2014
Wednesday, August 20, 2014
9:00 a.m - 9:45 a.m A301: Focus on What Is Hidden and Sometimes Missing in Your Data

CRM Evolution 2013

CRM Evolution 2012
Wednesday, August 15, 2012
8:00 a.m - 8:45 a.m SD4: Customer Service Using Social: Trends, Analysis, and Guidelines

CRM Evolution 2011
Wednesday, August 10, 2011
9:00 a.m - 9:45 a.m A301: The Intelligent Contact Center

Monday, August 8, 2011
10:15 a.m - 11:00 a.m A101: Disruption and the Lean, Mean, CRM Machine

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