With a strong focus on customer experience, customer service, and customer relationships, Mitch has successfully helped businesses of all sizes to understand the importance of technology and culture; it is about balance. The focus needs to remain on the problem, appropriate solutions, and getting jobs done. Mitch takes a modern, unique, but practical view of customer strategy, process improvement, and technology optimization achieved by creating tight alignment between business strategy, goals and objectives.
Mitch has a successful history in designing and delivering mission critical business applications, that work, solve problems, and add value to the enterprise. Using a targeted and focused perspective on both current process practices, as well as emerging technologies. Mitch navigates organizations past the hype towards tangible success. He offers analysis and strategic advice to local, national, and global organizations, teaching companies how to leverage technology to better manage their relationships with individuals, partners and consumers.