Kristen Vennum is a Principal in the Advisory Services Performance Improvement Customer practice of Ernst & Young LLP. Kristen helps companies achieve profitable growth through business transformation efforts focused on acquiring, developing and retaining valuable customer relationships. Kristen has extensive experience in customer strategy development, customer experience design and execution, sales and marketing effectiveness, customer-focused process improvement and the people and organizational change components that support successful business transformation outcomes.
Kristen’s customer transformation work was recognized in an independent case study by Kennedy Information as leading edge for strategy and operations consulting as clients “grow more with less”. Additionally, in 2009, Kristen was recognized as one of Consulting Magazine’s “Women Leaders in Consulting”.