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Mr Esteban Kolsky
Founder and President, ThinkJar
Esteban Kolsky has over 25 years of enterprise software, CRM, customer service, market research, and feedback management, and technology experience. He is currently the founder and president of thinkJar, a customer strategies advisory and think tank where he helps vendors and end users navigate the complicated changes that social businesses has brought about, and helps them understand the best way to leverage those within their organizations.  Prior he has been a Practice Leader in a consulting firm, Research Director at a research powerhouse, and held various positions as consultant, advisor, and practitioner in CRM and Customer Service.  He has been featured in television and radio, and quoted in over 400 publications around the globe as an industry watcher, thought leader, and commentator.

Conference Sessions By Esteban Kolsky
CRM Evolution 2013

Monday, August 19, 2013
2:15 p.m - 3:00 p.m A104: Solution Sessions

CRM Evolution 2012
Tuesday, August 14, 2012
8:00 a.m - 8:45 a.m SD2: Breakfast With the Influencers Panel
10:45 a.m - 11:30 a.m A201: The Facts About Social Business Adoption

Wednesday, August 15, 2012
8:00 a.m - 8:45 a.m SD4: Customer Service Using Social: Trends, Analysis, and Guidelines

CRM Evolution 2011
Monday, August 8, 2011
11:15 a.m - 12:00 p.m A102: Toward the Collaborative Enterprise
1:15 p.m - 2:00 p.m A103: Merging CRM With SCRM

Wednesday, August 10, 2011
9:00 a.m - 9:45 a.m A301: The Intelligent Contact Center

CRM Evolution 2010
Tuesday, August 3, 2010
1:45 p.m - 2:30 p.m B203: Embracing Customer Service 4.0

destinationCRM 2008
Tuesday August 19, 2008
3:45 p.m - 4:30 p.m CRM Vendor Tutorials


Connect with CRM Evolution 2013
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