The Customer Solutions Expo combines the SpeechTEK, Customer Service Experience, and CRM Evolution showcases. This central gathering place features the leading sales, marketing, customer service, and speech recognition solutions. It is the perfect opportunity to meet with C-level executives, industry pioneers, and the technology gurus who help you do your job better. Admission to the Expo is free with the purchase of any conference pass or just $25 for Expo-Only access (when purchased by the early-bird deadline)
Interested in Sponsoring or Exhibiting?
Monday, August 19
5:00 p.m. – 7:00 p.m.
Grand Opening Reception
Tuesday, August 20
10:00 a.m. – 5:30 p.m
Wednesday, August 21
10:00 a.m. – 1:30 p.m.
CRM Evolution 2013 Exhibitors
Voxeo, an Aspect Company
Voxeo provides a 100% standards-based platform and global, carrier-grade cloud for building automated communication applications that improve the customer experience and streamline business processes. Our unique “design once, deploy anywhere” technology enables seamless interaction using voice, text, chat, mobile and social channels. Thousands of applications are Built on Voxeo. www.voxeo.com
3CLogic provides inbound, outbound, and blended cloud-basedcontact center solutions which integrate with CRM software suites such as SugarCRM, or any other proprietary CRM. Our contact center solution gives companies access to a 360 degree view of customer communications across all channels.
BPMonline is a global provider of first-class Customer Relationship Management (CRM) and Business Process Management (BPM) solutions. The award-winning BPMonline CRM application brings easy and affordable process management tools to CRM professionals. Powerful and easy to use, the solution provides deep user-friendly customization at an incredibly inexpensive price point.
eGain’s (NASDAQ: EGAN) top-rated customer engagement solutions power digital transformation strategies for leading brands. Our cloud-based applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world. To find out more about eGain software, visit http://www.egain.com/products/
Infor—the world’s third-largest supplier of enterprise applications and services—delivers award-winning Infor Epiphany and Infor Orbis, and enables digital marketing plus traditional direct marketing across the enterprise. Infor helps leading companies manage the entire customer experience and revolutionizes every customer interaction to intelligently engage in multichannel, closed loop dialogues throughout the customer journey. Visitwww.infor.com/solutions/crm/
IntelliResponse is the leading provider of virtual agent technology solutions for the enterprise. With our patented Virtual Agent solutions, corporate websites, mobile applications, social media channels and agent desktops can all be transformed, empowering customers to ask questions using natural language and delivering an effective online experience.
KANA Software, Inc.
KANA understands the value of great Customer Service experiences. We provide on-premises and cloud solutions for large enterprises and mid-market organizations , and by unifying and maintaining context for customer journeys across agent, web, social, and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter scores (NPS) at more than 900 enterprises. At KANA, we help create differentiated and personalized customer experiences that count.
LiveOps is the global leader in cloud contact center and customer services solutions. Hundreds of companies including salesforce.com, Symantec and Royal Mail Group trust LiveOps to enable effective multichannel customer interactions quickly, easily and securely across every channel -- voice, email, live chat, SMS, Facebook and Twitter.
Oracle offers the most complete customer experience solution, enabling companies to differentiate themselves across all channels, touchpoints, and interactions. From marketing to sales, delivery to support, and initial engagement to rewarding relationship, Oracle’s customer experience solutions deliver the business results you want and the great experiences your customers want. www.oracle.com/cx
SugarCRM delivers an integrated solution that empowers every customer-facing professional to better understand and engage their customer, so every connection drives value. SugarCRM's market-leading open Customer Relationship Management (CRM) platform provides the agility, flexibility, and security required to deliver a superior customer experience across the organization, every time.
THECALLR delivers Smart Voice Services for businesses. THECALLR provides call tracking, call routing, voice and text broadcasting, anywhere in the world. THECALLR helps businesses get closer to global customers with a complete solution including Web, API, Mobile, and CRM integration, managing all outbound and inbound SMS and calls.
Zoho is a comprehensive suite of award-winning online productivity, collaboration and business applications for businesses of all sizes. Over eight million users rely on Zoho for their Business, Productivity & Collaboration needs.
ALP Group’s mission is to develop and support corporate information systems, IT infrastructure and implementation of ERP and CRM on the basis of the 1C: Enterprise platform. Vivanti is a sister company of ALP Group, specialized in innovative methods of marketing pharmaceuticals, including CLM (e-Detailing on iPad and tablet PC) and CME.
Aptean, a global leader in enterprise application software, gives businesses of all sizes a competitive edge. With best-in-class technology including Pivotal CRM, we empower people and organizations with solutions to address complex business challenges. Our software applications and professional services enable over 9,000 customers in more than 100 countries to more successfully manage their business. www.aptean.com.
Base is the cross-platform, Post-PC CRM used by 10,000+ businesses to manage sales and customer relationships. Leveraging new patterns of usage with ubiquitous mobility, Base offers substantial productivity gains. Full voice integration and native mobile apps make Base the top choice CRM for modern companies. Visit - getbase.com.
Five9 is the leading provider of cloud contact center software, bringing the power of the cloud to more than 1,800 customers worldwide. Five9 has led the cloud revolution in contact centers, helping contact centers transition from premise-based software to the cloud. Five9 helps contact centers increase agent productivity and deliver business results.
Freshdesk Inc. is the world’s fastest-growing software provider of hosted customer support solutions. Over 8000 businesses today use Freshdesk’s software to deliver exceptional customer service over multiple channels (Email, phone, chat, website, forums, Facebook, Twitter). The company is backed by Accel Partners and Tiger Global Management
Introhive Services Inc.
Introhive helps companies get more customers and keep the ones they have. We analyze the connections and communications a company and its employees have with their customers to uncover relationship strength and who knows who. This brings actionable and powerful insight for sales, service and marketing to CRM.
LinkedIn Sales Solutions empowers sales professionals to fill their pipelines via relationships and insights. Find the right people, know what to say, and get warm introductions by extending your LinkedIn network. To learn more about LinkedIn Sales Navigator, visit at www.sales.linkedin.com and Twitter @LinkedInSelling.
mobile messaging solutions, Inc.
Mobile Messaging Solutions (MMS) has the mobile infrastructure and open integration protocols to connect businesses to a world on the move. Add the mobile channel to your services via a direct tunnel to the mobile network or leverage MMS's portfolio of applications. The choice is yours.
Moxie Software, Inc.
Moxie Software is the only customer centric enterprise social software company that enables companies – in a single suite— to connect employees, customers and partners to engage in business, share knowledge and collaborate.
OneSource offers the world’s leading multi-channel platform for business information and sales enablement solutions. With OneSource iSell we deliver actionable insights to drive your company’s growth and deliver the business information you want to know - when you need to know it.
Pipelinersales Inc. is the most innovative Sales CRM Vendor in the market. It was designed by sales professionals for sales professionals and helps close the gap between the requirements of C-level executives for transparency and the day-to-day operational needs of field and inside sales. Sales Pipeline Management is the key.
Today, SAP is on an innovation hyperdrive. With a user-centric lens on Big Data, Mobility, Cloud, and Social, SAP is helping people like you to have relevant and smarter 360-degree customer conversations like never before. Experience the new SAP.
HP Enterprise Services
HP’s Customer Engagement Management Services provide services to maximize customer value, loyalty, and profitability. We leverage Social, Mobility, Analytic, and Cloud capabilities for a next generation customer experience that seamlessly integrates social media into traditional contact center channels through advanced processes, technology, and transformation capabilities. HP’s comprehensive, quality-driven services help you manage your customer interaction environment and provide your customers superior, high-value sales and marketing, customer service, and technical support in their channel of preference.
Pegasystems revolutionizes how leading organizations optimize the customer experience and automate operations. Our patented Build for Change® technology empowers business people to create and evolve their critical business systems. Pegasystems is ranked as a leader in customer relationship management (CRM) software by leading industry analysts. For more information, please visit us at www.pega.com.
Vertical Solutions, Inc.
Vertical Solutions, Inc. develops, implements, and supports best-in-class CX Contact Center and Service Management solutions, including VContactCenterTM, for internal, external, and hybrid contact centers, and VServiceManagementTM, for customer support, field service, and mobile environments. These application systems are built on a SOA-compliant, cloud-based technology platform and delivered as a service or on-premise in a private or public cloud environment.
Act-On Software is a leading provider of marketing automation for the Fortune 5,000,000. Organizations of all sizes and industry verticals benefit from Act-On’s powerful, integrated and scalable marketing software suite. Marketers can manage all of their online marketing efforts, including email, web, mobile and social from a single dashboard that can be seamlessly integrated with most CRM systems so that sales can have access into various marketing functions.
Since 1985, ISM has specialized in applying CRM, social CRM and social media to realize successful customer-centric business strategies. For more information on ISM’s global, best-in-class clients and services, visit our website. Barton Goldenberg, founder and president of ISM, is the author of CRM in Real Time: Empowering Customer Relationships (Information Today, Inc.) and a popular speaker. View his customer-centric keynote and executive development workshop topics at www.crmsocialmediaspeaker.com.
LinguaSys solves human language challenges in Big Data and social media for blue-chip clients. Its natural language processing software provides multilingual text mining, MT and natural language interfaces. LinguaSys delivers customized solutions powered by LinguaSys’ Carabao Linguistic Virtual Machine™, an interlingual technology. LinguaSys is an IBM Business Partner. www.linguasys.com @LinguaSys33431
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