Take Customer Engagement to the Next Level!


August 19-21, 2013 • New York Marriott Marquis • New York City


Three Events for One Great Price!

Organizations need to take a new approach in developing innovative customer engagement strategies. Customers are beginning to demand responsive relationships with companies, and several departments need to know about and act on this new type of engagement. When you upgrade to an All Access Pass, you’ll have the opportunity to boost your customer engagement strategy using customer service and speech technology tools.

You'll benefit from all three conferences which feature more than 120 strategic and tactical customer sessions to choose from! Be ready to take lots of notes!

At SpeechTEK Learn About:

  • Speech analytics for customer insight
  • Outbound customer messaging and alerts
  • Speech in a multichannel strategy
  • Speech on mobile devices
  • Voice verification/security
  • Hosted speech applications

At Customer Service Experience Learn About:

  • Voice of the customer strategies
  • Social and mobile customer service strategies
  • Leveraging analytics for intelligent decisions
  • Streamlining customer service processes
  • Building integrated multichannel support
  • Creating superior customer experiences

Upgrade your conference experience. Register for an All-Access pass today!

To find out more about these conferences, visit
www.speechtek.com or www.custservexperience.com.

Connect with CRM Evolution 2013

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