Dr. Valentine Matula
Senior Director, Multimedia Research, Avaya
Dr. Matula leads research in video, mobile applications, language processing, acoustics and social media networking at Avaya. He has 20+ years experience in automated systems at Avaya Labs and its predecessor, Bell Labs. His Masters is from the University of Michigan, and his Ph.D. is from Case Western Reserve University.

Conference Sessions By Valentine Matula
CRM Evolution 2012
Tuesday, August 14, 2012
12:30 p.m - 1:45 p.m Keynote Lunch: Enhancing Customer Experience Interaction Management

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