Mitch’s passion is solving business problems by creating the optimal alignment of people, processes, and technology. Leveraging his 20 years of experience in product management, systems architecture (including both transactional and analytical business applications), implementation services, and strategy development, Mitch guides clients in many areas. He has continuously shown his leadership in developing and delivering strategies for creative solutions that integrate cloud computing, open source software, customer relationship management (CRM) platforms, and an innovative combination of social media with traditional CRM offerings. He has now set his sights on aligning these technologies to put the focus back where it belongs, customers and their experience.