Kate Leggett
VP and Prinicpal Analyst, Forrester Research
Kate is a leading expert on CRM and customer service strategies. Her research focuses on helping organizations establish and validate CRM and  customer service strategies strategies, prioritize and focus customer service projects, facilitate CRM vendor selection, and plan for project success. Kate has extensive industry experience, with more than 10 years of leadership at customer service software companies, where she held senior product marketing and product management roles. She is also a published author on CRM and  customer service trends and best practices.

Conference Sessions By Kate Leggett
CRM Evolution 2015
Tuesday, August 18, 2015
8:00 a.m - 8:45 a.m SD1: Breakfast With the Influencers Panel

Wednesday, August 19, 2015
10:00 a.m - 10:45 a.m C302: Forrester’s Top Predictions for CRM

CRM Evolution 2014
Tuesday, August 19, 2014
8:00 a.m - 8:45 a.m SD1: Breakfast With the Influencers Panel

Wednesday, August 20, 2014
10:00 a.m - 10:45 a.m C302: The Future of CRM: A Forrester Perspective

CRM Evolution 2012

CRM Evolution 2011
Tuesday, August 9, 2011
10:45 a.m - 11:30 a.m C201: Knowledge Management for Customer Service Done Right

Connect with CRM Evolution 2012

Platinum Sponsors
Gold Sponsors
Tuesday Keynote Lunch Sponsor
Tuesday Evening Networking Reception Sponsor
Media Sponsors
Co-located with:

Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us