Esteban Kolsky has over 25 years of enterprise software, CRM, customer service, market research, and feedback management, and technology experience. He is currently the founder and president of thinkJar, a customer strategies advisory and think tank where he helps vendors and end users navigate the complicated changes that social businesses has brought about, and helps them understand the best way to leverage those within their organizations. Prior he has been a Practice Leader in a consulting firm, Research Director at a research powerhouse, and held various positions as consultant, advisor, and practitioner in CRM and Customer Service. He has been featured in television and radio, and quoted in over 400 publications around the globe as an industry watcher, thought leader, and commentator.