Showcase

Avanade provides business technology solutions and managed services that connect insight, innovation and expertise in Microsoft® technologies to help customers realize results. Avanade’s CRM solutions help improve sales management, customer service and marketing campaigns. The company applies Microsoft expertise from its global network of consultants, drawing on the right mix of onshore, offshore and nearshore skills, which together are designed to help deliver results faster, at lower cost and with less risk. Avanade, which is majority owned by Accenture, was founded in 2000 by Accenture and Microsoft Corporation and serves customers in more than 20 countries worldwide with 15,000 professionals.For additional information about Avanade’s CRM practice, please visit www.avanade.com/crm.

Aptean, a global leader in enterprise application software (EAS), gives businesses of all sizes a competitive edge. We empower people and businesses with end-to-end, industry-specific solutions to address complex business challenges more effectively. Pivotal is Aptean's intuitive, powerful CRM solution for companies that want to use CRM strategically–to model and streamline their unique processes, not dictate them. Built for user adoption, Pivotal CRM offers unparalleled flexibility and customizability. With tailored offerings across a host of industries, Pivotal puts critical relationships at the core of organizational strategy in a way that fits the specific processes of each business.

HP collaborates with enterprises to deliver high-value solutions that seamlessly integrate their business and technology to create a competitive edge and enable their stakeholders to experience instant benefits.  With our commitment to innovation, HP is driving the evolution of the enterprise, which is less bound by rigid business processes and is better equipped to respond to customers and citizens in real time.

KANA makes every customer experience a good experience. A global leader in customer service solutions delivered on-premise or in the cloud, KANA Service Experience Management (SEM) lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. More than 850 enterprises, including half of the Global 100 and more than 250 government agencies, rely on KANA. Visit www.kana.com.

LiveOps provides cloud contact center applications designed to transform customer interactions across Voice, Email, Chat, Twitter, Facebook and SMS. More than 200 companies worldwide, including Salesforce.com, Symantec and AAA run on LiveOps. With 10+ years of cloud experience LiveOps is the partner for companies wanting to migrate to the cloud.

Microsoft Dynamics is a line of integrated, adaptable business management solutions that enables you and your people to make business decisions with greater confidence.  With Microsoft Dynamics CRM, businesses can create and grow profitable customer relationships via a complete sales, service and marketing suite based on the familiar Microsoft Office Outlook user experience. Plus, Microsoft Dynamics® CRM Mobile keeps you in the know — when it really matters- by extending Microsoft Dynamics CRM to your mobile device. (Windows Phone, iPhone, iPad, Android, and Blackberry)

SugarCRM makes CRM simple. As the world's fastest growing customer relationship management (CRM) company, SugarCRM applications have been downloaded more than ten million times and currently serve over 1,000,000 end users in 192 countries. Over 7,000 organizations have chosen SugarCRM's On-Site and Cloud Computing services over proprietary alternatives.

VHT’s Conversation Bridge offers a simple solution with huge impact, enabling companies to effectively transition interactions from self-service to the people who can help, regardless of channel – web, mobile app, social, device-based or voice. Our multichannel callback solution bridges the gap simply, cost effectively and positively from the customer’s perspective.

Zoho offers a comprehensive suite of online business, productivity and collaboration applications for small and medium-sized businesses.  Over six million users rely on Zoho for their business, productivity & collaboration needs. Zoho has over 25 integrated applications such as CRM, Customer Support, Accounting along with Office Suite, Mail Suite etc. All applications can be accessed online at www.zoho.com

Moxie Software provides the only customer-centric enterprise social software suite that enables companies and organizations to effectively connect employees, customers and partners to engage in business, share knowledge and collaborate. Spaces by Moxie is a comprehensive solution powering more than three billion social interactions per year for leading organizations.

QuestBack is a global leader of enterprise feedback management, customer experience management, social CRM and market research for businesses of any size. Through its cost effective SaaS platform, Questback offers an end to end platform for organizations to gain real time insight by capturing feedback, engaging in dialogues and tracking behavior of customers, employees and partners, in order to drive better business decisions and strengthen relations.

A leading provider of enterprise mobility software, Verivo Software helps companies accelerate their business results. Its unique technology empowers teams to centrally build, deploy, manage and update their mobile apps – rapidly, securely and across multiple devices. Hundreds of companies in numerous industries around the world rely on Verivo’s platform to drive their mobility initiatives.

Since 1985, ISM has specialized in applying CRM, Social CRM and Social Media to realize successful Customer-Centric Business Strategies. For more information on ISM's global, best-in-class clients and services, visit www.ismguide.com. Barton Goldenberg, founder and president of ISM, is the author of CRM in Real Time: Empowering Customer Relationships (Information Today) and a popular speaker. View Barton's customer-centric keynote and executive development workshop topics at www.crmsocialmediaspeaker.com.