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August 8 - 10, 2011
Hilton New York
CRM Evolution 2011 - August 8-10, 2011 - Hilton New York
William Band
VP & Principal Analyst, Forrester Research
William Band is a Vice President & Principal Analyst with Forrester Research. His research focuses on helping organizations establish and validate CRM strategies, prioritize and focus CRM projects, facilitate CRM vendor selection, and plan for project success. He is also the author of two books: Creating Value for Customers: Designing and Implementing a Total Corporate Strategy and Touchstones: Ten New Ideas Revolutionizing Business. He was named as one of CRM Magazine's 2007 Influential Leaders.

Conference Sessions By William Band
CRM Evolution 2009

CRM Evolution 2010
Monday, August 2, 2010
4:15 p.m - 5:00 p.m A105: Navigating the CRM Technology Landscape

CRM Evolution 2012

CRM Evolution 2013
Tuesday, August 20, 2013
1:45 p.m - 2:30 p.m C203: How to Risk-Proof Your CRM Project


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