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August 8 - 10, 2011
Hilton New York
CRM Evolution 2011 - August 8-10, 2011 - Hilton New York
Stephen Powers
Vice President and Research Director, Forrester Research
Stephen is a leading expert on technologies that support online customer experiences, including web content management, digital asset management, and personalization. Stephen helps his clients create customer experience management technology strategies to support contextual, multichannel experiences and realize production efficiencies. Prior to his work at Forrester, Stephen worked in IT management and application development at ZDNet and CNET, and also at a startup where he helped developed custom applications in the areas of CRM, asset management, and supply chain management.

Connect with Stephen on Twitter: @sa_powers

 

 

Conference Sessions By Stephen Powers
CRM Evolution 2011
Monday, August 8, 2011
1:15 p.m - 2:00 p.m B103: Defining the Role of Content in the CXM Ecosystem


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