August 8 - 10, 2011
Hilton New York
CRM Evolution 2011 - August 8-10, 2011 - Hilton New York
Stephen Kraus
Senior Director, Product Marketing, Pegasystems
Steve Kraus is a Senior Director of Product Marketing at Pega, focused on CRM solutions. He brings more than fifteen years of experience marketing, selling, designing and implementing software solutions for some of the world’s largest customer focused enterprises, Including Sears, Wal-mart, CIGNA, Bank of America, and Sprint among others.. Prior to joining Pega, Steve held leadership positions in professional services, marketing and sales with Cap Gemini, KANA Software and Chordiant Software. Steve earned his undergraduate degree from College of The Holy Cross in Economics & Accounting and is a Certified Public Accountant.

Conference Sessions By Stephen Kraus
CRM Evolution 2012
Monday, August 13, 2012
2:15 p.m - 3:00 p.m B104: CRM Solution Sessions

CRM Evolution 2011
Monday, August 8, 2011
2:40 p.m - 3:00 p.m B104(b): Driving Bottom-Line Results Through Customer Centricity

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