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August 8 - 10, 2011
Hilton New York
CRM Evolution 2011 - August 8-10, 2011 - Hilton New York
Paul Greenberg
President, The 56 Group & Author, CRM at the Speed of Light
Paul is President of the CRM consulting firm, The 56 Group, LLC and author of the best-selling "CRM at the Speed of Light", now in 4 editions and 8 languages. He is executive VP of the CRM  Association and co-chair of Rutgers CRM Research Center. He has two blogs, the award-winning PGreenblog and ZDNET's CRM 2.0: The Conversation.

Conference Sessions By Paul Greenberg
CRM Evolution 2009
Monday, August 24 2009
Keynote 9:00 a.m - 10:00 a.m Opening Keynote: The Voice of the Customer

Tuesday, August 25 2009
5:15 p.m - 5:30 p.m CRM Playaz

Wednesday, August 26 2009
Keynote 11:45 a.m - 12:30 p.m Closing Keynote Panel: Web 2.0 Meets CRM. What Happened?

CRM Evolution 2010
Tuesday, August 3, 2010
Keynote 9:00 a.m - 10:00 a.m KEYNOTE PANEL: CRM Trends With Industry Leaders

Wednesday, August 4, 2010
11:45 a.m - 12:30 p.m CLOSING PANEL: CRM and Social CRM— Bringing It All Together

CRM Evolution 2011
Tuesday, August 9, 2011
Keynote 9:00 a.m - 10:00 a.m KEYNOTE PANEL: Innovative Social Strategies

CRM Evolution 2012
Tuesday, August 14, 2012
8:00 a.m - 8:45 a.m SD2: Breakfast With the Influencers Panel
Keynote 9:00 a.m - 10:00 a.m CRM Leader Panel

Wednesday, August 15, 2012
Keynote 11:45 a.m - 12:30 p.m CRM in Baseball

CRM Evolution 2013
Tuesday, August 20, 2013
8:00 a.m - 8:45 a.m SD2: Breakfast With the Influencers Panel
9:00 a.m - 10:00 a.m CRM Leader Panel - Social From Wow to Now

Wednesday, August 21, 2013
8:00 a.m - 8:45 a.m SD6: What to Expect From B-School Graduates
11:45 a.m - 12:30 p.m CRM in Sports

CRM Evolution 2014
Tuesday, August 19, 2014
8:00 a.m - 8:45 a.m SD1: Breakfast With the Influencers Panel
Keynote 9:00 a.m - 10:00 a.m CRM Leader Panel: Evaluating the Landscape

Wednesday, August 20, 2014
8:00 a.m - 8:45 a.m SD4: The Science of Customer Behavior
Keynote 11:45 a.m - 12:30 p.m Learning From Sports


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