August 8 - 10, 2011
Hilton New York
CRM Evolution 2011 - August 8-10, 2011 - Hilton New York
Patrick Gibbons
Principal, Senior Vice President, Walker
Patrick Gibbons is a principal with Walker, a leading consulting firm that delivers customer retention, customer loyalty, and related customer strategy services to market-leading companies. He is a frequent writer and blogger on a range of voice-of-the-customer topics and his work can be found in CRM Magazine.

Conference Sessions By Patrick Gibbons
CRM Evolution 2012
Monday, August 13, 2012
11:15 a.m - 12:00 p.m B102: Overcome Voice-of-the-Customer Obstacles

CRM Evolution 2011
Tuesday, August 9, 2011
1:45 p.m - 2:30 p.m C203: Face Value—The Customer Game

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