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August 8 - 10, 2011
Hilton New York
CRM Evolution 2011 - August 8-10, 2011 - Hilton New York
Kate Leggett
Prinicpal Analyst, Forrester Research
Kate is a leading expert on customer service strategies. Her research focuses on helping organizations establish and validate customer service strategies strategies, prioritize and focus customer service projects, facilitate customer service vendor selection, and plan for project success. Kate has extensive industry experience, with more than 10 years of leadership at customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.

Conference Sessions By Kate Leggett
CRM Evolution 2014
Tuesday, August 19, 2014
8:00 a.m - 8:45 a.m SD1: Breakfast With the Influencers Panel

Wednesday, August 20, 2014
10:00 a.m - 10:45 a.m C302: The Future of CRM: A Forrester Perspective

CRM Evolution 2012

CRM Evolution 2011
Tuesday, August 9, 2011
10:45 a.m - 11:30 a.m C201: Knowledge Management for Customer Service Done Right


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