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August 8 - 10, 2011
Hilton New York
CRM Evolution 2011 - August 8-10, 2011 - Hilton New York
Ian Jacobs
Senior Analyst, Forrester Research
As a senior analyst at Forrester Research, Ian Jacobs supports Application Development & Delivery Professionals who plan, build, and run customer service technologies for enterprises.  His research covers workforce optimization technologies and practices, as well as web customer service and other emerging service channels.

He has more than 20 years of experience as a marketer, journalist, and analyst in the software market. A multiple award-winning columnist, Ian speaks regularly about best practices in customer care, contact centers and workforce optimization.

 He regularly presents at industry and vendor events.

 

 

Conference Sessions By Ian Jacobs
CRM Evolution 2015
Wednesday, August 19, 2015
8:00 a.m - 8:45 a.m SD2: What to Expect From the Internet of Things

Tuesday, August 18, 2015
1:45 p.m - 2:30 p.m A203: BIG TALKS: Bright Ideas in 12-Minutes or Less

CRM Evolution 2011
Tuesday, August 9, 2011
10:45 a.m - 11:30 a.m A201: Social Communities: A Force Multiplier for the Contact Center

CRM Evolution 2010

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