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August 8 - 10, 2011
Hilton New York
CRM Evolution 2011 - August 8-10, 2011 - Hilton New York
Charlie Isaacs
VP, eServices and Social Media Strategy, Enterprise Application Group, Alcatel-Lucent
Charlie Isaacs has been VP of Engineering of GTE and Platinum Technology (sold to Computer Associates) and CTO of Broad Daylight (Primus/ATG) and Kana Software, Inc. Charlie holds a B.S. degree in Electrical Engineering from UCSB and an MBA from California Lutheran University. Charlie is responsible for all the eServices and Social Media Engineering projects at Alcatel-Lucent.


Conference Sessions By Charlie Isaacs
CRM Evolution 2011
Wednesday, August 10, 2011
9:00 a.m - 9:45 a.m A301: The Intelligent Contact Center


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