August 8 - 10, 2011
Hilton New York
CRM Evolution 2011 - August 8-10, 2011 - Hilton New York
Aphrodite Brinsmead
Analyst, Customer Interaction, Ovum
Aphrodite is an analyst in the Customer Interaction team at Ovum. Her work primarily focuses on analyzing trends, strategies, and practices for topics such as multichannel analytics, workforce optimization and CRM in the contact center. She has also written and presented on the emergence of social media as a customer service tool.

Conference Sessions By Aphrodite Brinsmead
CRM Evolution 2011
Tuesday, August 9, 2011
11:45 a.m - 12:30 p.m C202: Is Real-Time Analytics Feasible?

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