August 8 - 10, 2011
Hilton New York
Monday, August 8, 2011
A101 – Disruption and the Lean, Mean, CRM Machine
10:15 a.m. - 11:00 a.m.
The world of CRM has changed profoundly during the past several years. Large, expensive failures are no longer acceptable as a normal state of affairs. New trends, such as the cloud and social, have changed the way users and vendors view the entire CRM landscape. This panel explores how CRM is changing and what it means for both vendors and users.