August 8 - 10, 2011
Hilton New York
CRM Evolution 2011 - August 8-10, 2011 - Hilton New York

CRM Evolution 2011 Presentations

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Monday, August 8, 2011

WELCOME AND OPENING KEYNOTE: Responding to the Voice of the Constituent/Customer
Disruption and the Lean, Mean, CRM Machine
Krigsman, Fauscette, Taschek & Lieberman - A101_Krigsman.pptx
Toward the Collaborative Enterprise
Merging CRM With SCRM
Customer-Focused Sales and Service
Integrated CRM
Addressing Key Challenges in Social CRM Adoption
How Social Media Changed Customer Communication
Is CRM 2.0 Delivering Revenues?
Sales Effectiveness 2011: How to Make Sense of the Technology
Defining the Role of Content in the CXM Ecosystem
Go Mobile With SalesNOW From AT&T
Driving Bottom-Line Results Through Customer Centricity
Market, Sell, and Service Through Mobile
Fabio Mittelstaedt - B105_Mittelstaedt.pdf
The New Face of Commerce, Customer Experience Redefined
Executive Boot Camp, Part 1— CRM Definition
Barton J Goldenberg - C101_Goldenberg.ppt
Executive Boot Camp, Part 2— CRM Strategy and Value Proposition
Barton J Goldenberg - C102_Goldenberg.ppt
Executive Boot Camp, Part 3— Making CRM Happen
Barton J Goldenberg - C103_Goldenberg.ppt
CRM at CareerBuilder
Mark Williams - C104(a)_Williams.pptx
Selling Success in the Age of Customer Intimacy
Ken Wincko - C104(b)_Wincko.pptx
Select the Right CRM for Your Business
Art Hall - C105_Hall.pptx
CRM Helps NYC Schools Reform
John-Michael C. Knowles - CRM Evolution Presentation_V10_DP.pptx

Tuesday, August 9, 2011

Now Batting for Major League Baseball: CRM
A New Paradigm for Direct Response Success
Online Behavioral Advertising: New Regulation
KEYNOTE PANEL: Innovative Social Strategies
Social Communities: A Force Multiplier for the Contact Center
Ian Jacobs - A201_Jacobs.pptx
Social Marketing
Video and the CRM Star
Differentiating Your Customer Experience
If CRM Is the Answer, What Was the Question?
Engage the Social Customer
Becky Carroll - A205_Carroll.ppt
Technologies That Improve Enterprise Searches
Operationalize Voice of the Customer Across Your Enterprise
Leslie Ament - B201_Ament .pdf
Improved ROI Through Analytically- Based Segmentation
Selecting the Right Data
Grossman & Stevens - B203_Grossman.pptx
Stevens & Grossman - B203_Stevens.pdf
Leverage New Opportunities to Close Deals
Nate Hedtke - B205_Hedtke.pptx
Knowledge Management for Customer Service Done Right
Kate Leggett - C201_Leggett.pptx
Is Real-Time Analytics Feasible?
Aphrodite Brinsmead - C202_Brinsmead.ppt
Face Value—The Customer Game
Unleashing the Power of Productivity
Craig Dewar - C204(a)_Dewar.pptx
Empower Your Customer-Facing Professionals with CXO
Improve Customer Service Experiences

Wednesday, August 10, 2011

Generation Y at Work
Better Lead Nurturing Techniques
Henry Bruce - SS5_Bruce.pdf
The Four New P’s of Marketing in Pharma
The Intelligent Contact Center
The Future of Customer Relationships
Brian Vellmure - A302_Vellmure.pptx
Using CRM for Integrated Marketing Strategies
John Johnston - B301_Johnston.ppt
The Convergence of CRM and Marketing Automation for SMBs
Integrated Data and Processes
Customer Experience 2.0
Lior Arussy - CE 2 0-New.pptx
CLOSING PANEL: Delivering on SCRM’s Promise
Platinum Sponsors
Gold Sponsors
Media Sponsors
Monday Lunch Sponsor
Tuesday Lunch Sponsor

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