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August 8 - 10, 2011
Hilton New York
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Thanks to everyone for another great CRM Evolution!
We had a great time in New York and are already planning for next year’s event. Mark your calendar now for
August 13-15, 2012 at New York Marriott Marquis.
CRM Evolution 2012
More information for CRM Evolution 2012 will be available soon.
If you would like to receive conference updates, discounts and program details please enter your e-mail address below.
(You will be subscribed to our CRM Evolution e-newsletter.)
Did You Win at CRM Evolution?
Congratulations to our Scan Game winners. Thanks for playing and keep an eye out for your prize!
Lisa Schwartz - iPad 2
Karen Sun - $50 AMEX Card
Donna Edgar - $50 AMEX Card
You can win too. Subscribe to CRM Evolution Event News to get insider info on contests and other promotions.
Congratulations to the 2011 CRM Market Award Winners!
The Market Leader Awards rate the top five vendors in 10 categories based on a composite score that includes revenue,
revenue growth, market share, customer wins, reputation for customer satisfaction, depth of product functionality,
and company direction.
See a list of the winners here
CRM Evolution 2012
Interested in sponsoring at future events? For more information or contact:
Dennis Sullivan (Mountain and Pacific)
800-248-8466, x538, dennis@infotoday.com
Adrienne Snyder (Eastern and Central)
201-327-2773, adrienne@infotoday.com
What You Missed at the 2011 Event
keynote speakers
DAVID GERGEN
Senior Political Analyst for CNN, and Former adviser to four U.S. presidents
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BRENT LEARY
Partner, CRM Essentials
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People • Technology • Processes
Join us at the Hilton New York in August as we continue to explore the many ways CRM can improve the way you do business.
This year's event will cover:
- Streamline business processes
- Increase profitability
- Create great customer experiences
- Improve customer satisfaction and loyalty
- Generate high returns on CRM investments
- Prepare for customer trends that are reshaping the marketplace
- Leverage technologies that will change customer relationships
- Benefit from Web 2.0 and Social CRM
This year’s CRM Evolution 2011 conference is co-located with SpeechTEK 2011,
featuring the latest speech technology tools and services and how voice and speech recognition are being used in businesses today.
CRM Evolution 2011
Customer Case Studies
By Customers For Customers
Customer case study presentations marked with a Customer Case Study icon  give you insight into how CRM strategies and technologies are being applied
in real-world situations. Presenters share how they successfully procure, implement, and deploy existing CRM applications and how they avoid common pitfalls.
In addition to formal conference sessions, there are many networking opportunities to meet other customers, including breakfasts, session breaks, lunches,
receptions, and informal gatherings of customers with similar interests.
Sunrise Sessions
CRM Evolution will host early morning discussions from 8:00 a.m. to 8:45 a.m. on Tuesday and Wednesday for business professionals to
openly talk about CRM strategies. Come network, discuss challenges, and share ideas with peers and CRM experts.
Win Big at CRM Evolution!
Paul Greenberg
CRM Evolution
Conference Chair
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Attend CRM Evolution for your chance to win 40 hours of FREE phone consultation—a $37,500 value—with Paul Greenberg,
president of The 56 Group. To be eligible for this prize, attendees must be at the event on Wednesday, August 11.
In addition to being the chair for CRM Evolution, Paul Greenberg is the author of the best-selling CRM at the Speed of Light, Fourth Edition:
Social CRM 2.0 Strategies, Tools and Techniques for Engaging Your Customers. He is also the president of the 65 Group, LLC and enterprise applications
consulting services firm, focused on CRM strategic services including go-to-market strategies for vendors and integrators, implementation strategies, and vendor selection.
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