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CRM Evolution 2010 - August 2-4, 2010 - Marriott Marquis, New York, NY
Tom Hanson
Contact Center Solutions Lead, RightNow
Tom Hanson leads the Contact Center Solutions Group at RightNow. In his role he defines solutions that deliver exception service at each touchpoint within a contact center, from initial Speech Applications, to routing, to Agent-facing experiences. Prior to RightNow he led the team that delivered Avaya Voice Portal, Avaya Dialog Designer, and applications such as Avaya Proactive Outreach Manager.

Conference Sessions By Tom Hanson
CRM Evolution 2010
Tuesday, August 3, 2010
2:45 p.m - 3:30 p.m B204: CRM Solution Sessions


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