CRM Evolution 2010 - August 2-4, 2010 - Marriott Marquis, New York, NY
Saadia Chaudhry
Call Center Director, 311, City of New York
Saadia Chaudhry directs the largest municipal customer service operation in North America, the New York City 311 Customer Service Center. She is responsible for ensuring 8 million residents, millions of commuters and visitors, and thousands of businesses have easy and direct access to information, services, and assistance provided by the City of New York.  An experienced professional in consumer marketing, operations, training, quality assurance, sales and technology, Ms. Chaudhry oversees a staff of 350 operating 24/7 and responding to the needs and demands of the city that never sleeps.

Conference Sessions By Saadia Chaudhry
CRM Evolution 2010
Wednesday, August 4, 2010
9:00 a.m - 9:45 a.m C301: How the City of New York Delivers Customer Service, Part 1

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