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CRM Evolution 2010 - August 2-4, 2010 - Marriott Marquis, New York, NY
Ryan Pellet
Chief Strategy Officer, Nexidia, Inc.
Ryan Pellet is Chief Strategy Officer for Nexidia. As an officer within Nexidia, Ryan is responsible for the creation, communication, execution, and sustained alignment of Nexidia's strategic growth plans. Ryan is responsible for understanding market trends in the analytics market space, connecting these trends to Nexidia's business initiatives, and assisting in execution against these initiatives, globally. Ryan has over 20 years of creating customer experience centric strategies for Fortune 100™ companies and is a recognized expert in business strategy development using behavioral and business analytics. He is a recognized author, industry thought leader and key note. Prior to joining Nexidia, Ryan was an officer at Convergys Corporation – the leader in customer relationship management and the largest customer experience outsourcer in the world. At Convergys, he was the lead executive for the Center for Applied Customer Analytics, and the Global Consulting Services Practice; where he led Convergys’ application and use of analytics within the company’s two-billion plus customer experiences/interactions. Pellet founded the Finali Group, prior to its acquisition by Convergys. He also served as a founding contributor to Accenture’s Global Customer Relationship Management Practice where he was an executive.

Conference Sessions By Ryan Pellet
CRM Evolution 2010
Monday, August 2, 2010
1:15 p.m - 2:00 p.m C102: Build Customer Satisfaction, Loyalty, and Advocacy


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