R "Ray" Wang currently is a Principal Analyst and CEO at Constellation Research Group. He previously was a founding partner and research analyst for enterprise strategy at Altimeter Group and the author of the popular enterprise software blog "A Software Insider’s Point of View". With viewership in the millions of page views a year, his blog provides insight into how disruptive technologies and new business models impact the enterprise. A background in emerging business and technology trends, enterprise apps strategy, technology selection, and contract negotiations provides clients and readers with the bridge between business leadership and technology adoption. Buyers seek Ray’s research in disruptive technologies and their impact on business processes, business models, and organizational design. Business topics focus on harnessing innovation, creating next generation business and IT leadership, and applying the new rules of business. Technology topics include SaaS/Cloud solutions, Social CRM, Next Gen ERP and apps, business process transformation, Project Based Solutions, Order Management, Master Data Management, and middleware technologies. For technology sellers, Ray provides strategic guidance in go-to-market strategies; reviews and designs software licensing, pricing, support, and maintenance policies; delivers competitive assessments; evaluates software partner ecosystems, and researches business processes such as the perfect order and customer experience for the enterprise and SMB markets.

Tuesday, August 25 2009

11:45 a.m - 12:30 p.m

A202: Continuous Customer Management With Customer Data Hubs

Monday, August 2, 2010

11:15 a.m - 12:00 p.m

B101: Social CRM: The New Rules of Relationship Management

Monday, August 8, 2011

1:15 p.m - 2:00 p.m	A103: Merging CRM With SCRM
3:15 p.m - 4:00 p.m	A105: Addressing Key Challenges in Social CRM Adoption

Tuesday, August 9, 2011

Keynote 9:00 a.m - 10:00 a.m

KEYNOTE PANEL: Innovative Social Strategies

Tuesday, August 14, 2012

1:45 p.m - 2:30 p.m

C203: Demystifying Enterprise Gamification—Real Case Studies, Real Results

Monday, August 19, 2013

10:15 a.m - 11:00 a.m

C101: Executive Primer: Addressing the Customer Experience Imperative