CRM Evolution 2010 - August 2-4, 2010 - Marriott Marquis, New York, NY
Mr. Marshall F. Lager
Managing Principal, Third Idea Consulting
Marshall Lager is the founder and managing principal of Third Idea Consulting, a firm founded to provide advice on the confluence of customer relationship management (CRM), social media, and brand management. Third Idea's mission is to help businesses navigate the changing currents of customer-facing technology so that all parties can get the greatest benefit from the relationship.

Mr. Lager previously served as Senior Editor at CRM Media, writing news, blogs, and feature articles on the above topics for CRM magazine and its Web site, destinationCRM.com. During his tenure at CRM Media, Mr. Lager was the recipient of three APEX writing awards for his feature writing and his back page column, Pint of View. Mr. Lager spent a year on staff with Vault, Inc., where he edited several business advice books and co-wrote two books on management and technology consulting. His experience also includes home office and home and mobile consumer electronics reviewing.

Conference Sessions By Marshall F. Lager
CRM Evolution 2014
Tuesday, August 19, 2014
8:00 a.m - 8:45 a.m SD1: Breakfast With the Influencers Panel

CRM Evolution 2013
Tuesday, August 20, 2013
8:00 a.m - 8:45 a.m SD2: Breakfast With the Influencers Panel

CRM Evolution 2012
Tuesday, August 14, 2012
8:00 a.m - 8:45 a.m SD2: Breakfast With the Influencers Panel

CRM Evolution 2011
Tuesday, August 9, 2011
Keynote 9:00 a.m - 10:00 a.m KEYNOTE PANEL: Innovative Social Strategies

CRM Evolution 2010
Wednesday, August 4, 2010
10:00 a.m - 10:45 a.m B302: PANEL: Social Engagement Tools

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