Partner and co-founder of Solvis Consulting, Jesús Hoyos has over 20 years of experience providing leadership in the execution of Customer Relationship Management initiatives. Before founding Solvis, he was the Regional Domain Partner for Customer Management Solutions in Latin America for Cambridge Technology Partners. Jesús is also co-founder of Customers Forever, LLC, a company dedicated to promote CRM in Latin America. At Solvis, Jesús has worked with high profile international companies including: Entertainment Publications, Surebridge, Inc., Envision EMI, BellSouth (Ecuador/Peru), Todo1 Bank Portal (Colombia, Venezuela, Ecuador), Avianca (Colombia), Axtel (Mexico), DHL (Latin America), Nortel Networks, and Aliant Telecom (Canada). In the recent years Jesús has been working in Social CRM, Social Customer Service, Command Centers and Marketing Automation implementations with key customers in Mexico, specially in the B2C category.

Founder of JesusHoyos.com. Jesus is also an independent CRM analyst and speaker for the Latin American region. He constantly writes at his blog www.jesushoyos.com about the CRM market in the region, and has been interviewed by AmericaEconomia and CNNExpansion among many other publications in the region. He also writes for El Inversionista, Contact-Center News, and Mundo-Contact. His LinkedIn Profile: Linkedin