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CRM Evolution 2010 - August 2-4, 2010 - Marriott Marquis, New York, NY
James Perazzo
Director of Business Development and Performance Management, City of New York
James Perazzo is the Director of Business Development and Performance Management for New York City's customer-facing information sources: the 311 Customer Service Center, 311 Online, and the City's website NYC.gov. James has led the evolution and expansion of business intelligence within City government to support the Mayor's goals of transparency and open government.
Conference Sessions By James Perazzo
CRM Evolution 2010
Wednesday, August 4, 2010
10:00 a.m - 10:45 a.m C302: How the City of New York Delivers Customer Service, Part 2


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