CRM Evolution 2010 - August 2-4, 2010 - Marriott Marquis, New York, NY
Ian Jacobs
Senior Analyst, Forrester Research
As a senior analyst at Forrester Research, Ian Jacobs supports Application Development & Delivery Professionals who plan, build, and run customer service technologies for enterprises.  His research covers workforce optimization technologies and practices, as well as web customer service and other emerging service channels.

He has more than 20 years of experience as a marketer, journalist, and analyst in the software market. A multiple award-winning columnist, Ian speaks regularly about best practices in customer care, contact centers and workforce optimization.

 He regularly presents at industry and vendor events.



Conference Sessions By Ian Jacobs
CRM Evolution 2015
Wednesday, August 19, 2015
8:00 a.m - 8:45 a.m SD2: What to Expect From the Internet of Things

Tuesday, August 18, 2015
1:45 p.m - 2:30 p.m A203: BIG TALKS: Bright Ideas in 12-Minutes or Less

CRM Evolution 2011
Tuesday, August 9, 2011
10:45 a.m - 11:30 a.m A201: Social Communities: A Force Multiplier for the Contact Center

CRM Evolution 2010

destinationCRM 2007

Complete CRM Sponsor
Platinum Sponsors
CDC Pivotal CRM
Gold Sponsors
Box.net, Inc.
Tuesday Breakfast Sponsor
Monday Lunch Sponsor
Tuesday Lunch Sponsors
Grand Opening Reception Sponsor
Media Sponsors

Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us