CRM Evolution 2010 - August 2-4, 2010 - Marriott Marquis, New York, NY
Ellen Filipiak
Senior Vice President, Customer Care, DIRECTV
Ellen Filipiak is the Senior Vice President of Customer Service for DIRECTV.  She oversees all customer service operations, including all in-house and outsourced call centers. Her other areas of responsibility include customer satisfaction, agent training and development, call routing, forecasting and staffing, and oversight of the national command center.


Conference Sessions By Ellen Filipiak
CRM Evolution 2010
Monday, August 2, 2010
4:15 p.m - 5:00 p.m C105: Strategies for Better Customer Care

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