Emily Yellin traversed the country and the world watching, listening, and talking to customers, customer service workers, managers, consultants and
corporate CEOs in a cross-section of industries for her book, Your Call Is (Not That) Important to Us.
Join Denis Pombriant as he reviews the three economic drivers that will shape business and the CRM suites that mediate business processes in the next
Thanks to everyone for a wonderful CRM Evolution 2010!
We had a great time in New York and are already planning for next year’s event. Mark your calendar now for August 8-10, 2011 at our new location at the Hilton New York.
The 2010 CRM Market Awards
Join us in congratulating the vendors leading the marketplace across 10 categories; eight Rising Stars making their presence felt; eight Influential Leaders
inside and outside CRM; a long-overdue induction into the CRM Hall of Fame; and, best of all, four companies using CRM to connect with their customers.
See the winners!
Interested in sponsoring at future events?
Contact Dennis Sullivan (dennis@destinationCRM.com)
or Adrienne Snyder (firstname.lastname@example.org)
CRM Evolution 2010
Customer Case Studies
By Customers For Customers
Customer case study presentations marked with a Customer Case Study icon give you insight into how CRM strategies and technologies are being applied
in real-world situations. Presenters share how they successfully procure, implement, and deploy existing CRM applications and how they avoid common pitfalls.
In addition to formal conference sessions, there are many networking opportunities to meet other customers, including breakfasts, session breaks, lunches,
receptions, and informal gatherings of customers with similar interests.
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