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CRM Evolution 2009
August 24-26, 2009
Marriott Marquis • New York, NY
Shane Talbot
Technical Manager, Tools and Technology, AOL
Shane Talbot has over 14 years experience in the field on Internet customer service. His professional background includes direct-support, training, training development, project management, people management and product management.  The recipient of numerous awards for excellence and innovation, Shane has a history of finding new and interesting solutions to complex problems. Most-recently completing a consolidation of seven knowledge bases into a single knowledge repository.  Currently he is responsible for product management of the AOL help portal http://help.aol.com which serves millions of members annually.  

Conference Sessions By Shane Talbot
CRM Evolution 2009
Monday, August 24 2009
4:15 p.m - 5:00 p.m C106: Support Many Customers With a Unified Message


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