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CRM Evolution 2009
August 24-26, 2009
Marriott Marquis • New York, NY
Randy Saunders
Sr. Marketing Manager, Cincom Systems
Randy Saunders is the senior marketing manager for Cincom's Customer Experience Management solutions. He's a popular blogger and has been working with contact centers and customer service organizations for more than two decades. Prior to Cincom, he held marketing, sales, and technology positions at Gannett and The Kroger Company.

Conference Sessions By Randy Saunders
CRM Evolution 2009
Monday, August 24 2009
2:15 p.m - 3:00 p.m B104: Vendor Tutorials


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