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CRM Evolution 2009
August 24-26, 2009
Marriott Marquis • New York, NY
R "Ray" Wang
Founder and Principal Analyst, Constellation Research, Inc. CRM Magazine Advisory Board, Forbes Blog Contributor, Harvard Business Review Contributor, Investor in Altimeter Group
R "Ray" Wang is a Principal Analyst, Founder, and Chairman of Constellation Research, Inc.  He's also the author of the popular enterprise software blog "A Software Insider’s Point of View". With viewership in the millions of page views a year, his blog provides insight into how disruptive technologies and new business models impact the enterprise. Ray's a prominent keynote speaker and research analyst working with clients on innovation, business model design, digital disruption, engagement strategies, customer experience, matrix commerce, and big data.  He advises Global 2000 companies on business strategy and technology selection.  Ray is a regular contributor to Harvard Business Review and well quoted in The Wall Street Journal, Forbes, Bloomberg, CNBC TV, Reuters, IDG News Service, and other global media outlets.

Conference Sessions By R "Ray" Wang
CRM Evolution 2014
Tuesday, August 19, 2014
8:00 a.m - 8:45 a.m SD1: Breakfast With the Influencers Panel


CRM Evolution 2013
Tuesday, August 20, 2013
10:45 a.m - 11:30 a.m C201: Executive Primer: Addressing the Customer Experience Imperative

CRM Evolution 2012

CRM Evolution 2011
Monday, August 8, 2011
1:15 p.m - 2:00 p.m A103: Merging CRM With SCRM
3:15 p.m - 4:00 p.m A105: Addressing Key Challenges in Social CRM Adoption

Tuesday, August 9, 2011
Keynote 9:00 a.m - 10:00 a.m KEYNOTE PANEL: Innovative Social Strategies

CRM Evolution 2010
Monday, August 2, 2010
11:15 a.m - 12:00 p.m B101: Social CRM: The New Rules of Relationship Management

CRM Evolution 2009
Tuesday, August 25 2009
11:45 a.m - 12:30 p.m A202: Continuous Customer Management With Customer Data Hubs


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