Paul is President of the CRM consulting firm, The 56 Group, LLC and author of the best-selling "CRM at the Speed of Light", now in 4 editions and 8 languages. He is executive VP of the CRM  Association and co-chair of Rutgers CRM Research Center. He has two blogs, the award-winning PGreenblog and ZDNET's CRM 2.0: The Conversation.

Monday, August 24 2009

Keynote 9:00 a.m - 10:00 a.m

Opening Keynote: The Voice of the Customer

Tuesday, August 25 2009

5:15 p.m - 5:30 p.m

CRM Playaz

Wednesday, August 26 2009

Keynote 11:45 a.m - 12:30 p.m

Closing Keynote Panel: Web 2.0 Meets CRM. What Happened?

Tuesday, August 3, 2010

Keynote 9:00 a.m - 10:00 a.m

KEYNOTE PANEL: CRM Trends With Industry Leaders

Wednesday, August 4, 2010

11:45 a.m - 12:30 p.m

CLOSING PANEL: CRM and Social CRM— Bringing It All Together

Tuesday, August 9, 2011

Keynote 9:00 a.m - 10:00 a.m

KEYNOTE PANEL: Innovative Social Strategies

Tuesday, August 14, 2012

8:00 a.m - 8:45 a.m

SD2: Breakfast With the Influencers Panel

Keynote 9:00 a.m - 10:00 a.m

CRM Leader Panel

Wednesday, August 15, 2012

Keynote 11:45 a.m - 12:30 p.m

CRM in Baseball

Tuesday, August 20, 2013

8:00 a.m - 8:45 a.m

SD2: Breakfast With the Influencers Panel

9:00 a.m - 10:00 a.m

CRM Leader Panel - Social From Wow to Now

Wednesday, August 21, 2013

8:00 a.m - 8:45 a.m

SD6: What to Expect From B-School Graduates

11:45 a.m - 12:30 p.m

CRM in Sports