CRM Evolution 2009
August 24-26, 2009
Marriott Marquis • New York, NY
Om Kundu
Industry Strategist
Mr. Kundu has championed the power of customer-centricity by embracing novel approaches to harness the emerging art and science of product, pricing, profitability, marketing, and CRM innovations to optimize value-exchanges between customers, partners, and investors. His track-record spans both in-house roles and trusted advisory services to several leading institutions across geographies, channels (retail, direct, digital), and segments (B2C and B2B) to accelerate enterprise-wide transformations. His unique successes have derived from melding the art of non-linear customer strategies with the science of advanced analytics to deliver business breakthroughs.
Mr. Kundu has  received worldwide recognition including the 1:1 Customer Champion award and been cited through invitations to chair and deliver keynotes at leading industry forums. He has served in both corporate and non-profit initiatives to catalyze entrepreneurship, sustainable, development, and diversity, including current service on the Board of Directors of the TAG, Enterprise Performance Management Society, and the ATP as Director of Thought-Leadership. His prior research included work at the Clarendon Labs at Oxford University and Computer Science at Princeton in domains deemed to have disrutive innovation potential. He is an alumni of Stanford University having graduated with Mathematical and Computational Sciences degrees and Interdisciplinary Honors.



Conference Sessions By Om Kundu
CRM Evolution 2011
Wednesday, August 10, 2011
9:00 a.m - 9:45 a.m C301: Integrated Data and Processes

CRM Evolution 2009
Monday, August 24 2009
3:15 p.m - 4:00 p.m C105: Harnessing Analytics in the Economic Downturn

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