CRM Evolution 2009
August 24-26, 2009
Marriott Marquis • New York, NY
Casey Coleman
CIO, General Services Administration
Casey Coleman is the Chief Information Officer for the U.S. General Services Administration. As CIO she is responsible for managing the agency's $550 million IT budget and ensuring alignment with agency and administration strategic objectives, information security and enterprise architecture. During her tenure, Ms. Coleman implemented an agency-wide infrastructure consolidation and standardization program that resulted in significant cost savings and improvements to security and performance. She is active in the Federal IT community and encourages the use of social media to improve service and operations of the Federal government. In addition, Ms. Coleman writes a blog titled Around the Corner at http://innovation.gsa.gov .
Ms. Coleman has served in several other leadership roles at GSA. Prior to coming to GSA she served in consulting, sales and management roles at several technology startups. She began her career at Lockheed Martin Corporation. She has a bachelor's degree in computer science from Texas A&M University and a master's in business administration from the University of Texas at Arlington. She and her husband reside in Vienna, VA.

Conference Sessions By Casey Coleman
CRM Evolution 2016
Monday, May 23, 2016
1:15 p.m - 2:00 p.m C103: Evolving Government Contact Centers

CRM Evolution 2009

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