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CRM Evolution 2009
August 24-26, 2009
Marriott Marquis • New York, NY
Art Hall
Director, Performance Improvement, Alvarez & Marsal President, CRM Association, Atlanta Chapter
Art Hall, a Director with Alvarez & Marsal Business Consulting and President of the CRM Association, Atlanta Chapter, specializes in operational customer relationship management. His primary areas of concentration include: the strategy & execution of multichannel direct marketing & CRM delivery, contact center management, CRM vendor selection and advisory and social media go-to-market risk assessment. In 2011, Mr. Hall was one of the Gartner & 1to1 CRM Excellence Awards judges for Enterprise Efficiency; he was recognzied as a 2007 Customer Champion from 1to1 Magazine; awarded the most valuable thought leadership award by Frost & Sullivan; and named to the executive advisory boards of Frost & Sullivan and National Conference on Operations and Fulfillment. As President of the Customer Relationship Management Association (CRMA), Atlanta Chapter, Mr. Hall works with the National CRMA and the greater CRM community to develop standards and best practices for CRM.

Conference Sessions By Art Hall
CRM Evolution 2013
Wednesday, August 21, 2013
9:00 a.m - 9:45 a.m A301: Averting the Mobile CRM Cliff: The Right Way to Do Mobile CRM

CRM Evolution 2011
Monday, August 8, 2011
3:15 p.m - 4:00 p.m C105: Select the Right CRM for Your Business

CRM Evolution 2010
Wednesday, August 4, 2010
9:00 a.m - 9:45 a.m B301: The Hidden Dangers of Your Social Media Strategy

CRM Evolution 2009
Monday, August 24 2009
11:15 a.m - 12:00 p.m C102: Trends that Impact Contact Center Stategy


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Official Mobile Device Sponsor
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