KEYNOTE SPEAKERS
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PAUL GREENBERG
President, The 56 Group, & Author, CRM at the Speed of Light
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JEFFREY F. RAYPORT
Founder and Chairman of Marketspace, LLC, & Author, Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers
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From small to large enterprises the nature of customer relationships are changing. To be successful in today’s changing and very competitive markets,
organizations must combine smart business investments with effective customer strategies.
Recognizing that the CRM industry is evolving—as is your organization—we are introducing some exciting changes to CRM magazine’s annual conference.
The most obvious change is the name—destinationCRM is now CRM Evolution. This change reflects our commitment to helping sales, marketing, and service
professionals bring their customer relationship efforts to the next level.
Additional conference changes include an expanded focus. CRM Evolution 2009 will offer strategies for novice, intermediate, and advanced CRM professionals. From creating a simple CRM value proposition to
restructuring company-wide customer initiatives, CRM Evolution 2009 offers something for every customer-focused professional.
Attendees will learn and network with some of the best minds in the CRM industry. At the conference, you’ll have the opportunity to learn from—and network
with—leading industry consultants and successful CRM project leaders from well-known companies.
Attend CRM Evolution 2009 and learn how to:
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Streamline business processes
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Increase profitability
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Create great customer experiences
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Improve customer satisfaction and loyalty
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Generate high returns on CRM investments
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Prepare for customer trends that are reshaping the marketplace
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Leverage technologies that will change customer relationships
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Benefit from Web 2.0 and Social CRM
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CRM SHOWCASE
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Admission to the CRM Evolution Showcase is free with purchase of any registration pass. The CRM Showcase will be a central conference
gathering place, featuring the leading CRM solutions providers. The CRM Showcase is co-located with the SpeechTEK 2009 exhibits.
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Monday, August 24
5:00 p.m. – 7:00 p.m.
Grand Opening Reception
Tuesday, August 25
10:00 a.m. – 5:30 p.m.
Wednesday, August 26
10:00 a.m. – 2:00 p.m.
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2009 CRM MARKET AWARDS
Join the editors of CRM magazine when they announce the winners of the 2009 CRM Market Awards.
Find out which CRM vendors are leading their respective markets and why. Want to speak with these award-winning vendors? Many of them will be at the
conference!
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CRM VENDOR TUTORIALS
These 20-minute sessions will provide a brief look at some of the cutting-edge solutions that are currently available for sales, marketing, and
customer services professionals. Attendees will have the opportunity to hear directly from CRM vendors about a variety of technologies including
open source, on-demand, business analytics, customer service, customer feedback management, CRM suite solutions, and more.
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If you have one of these job titles or functions, then you should consider attending CRM Evolution 2009:
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CEO, CMO,CIO CTOs
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CEO, CMO,CIO CTOs
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Chief Customer Officer
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VP/Director of Sales, Marketing, Customer Service, Call Centers
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VP/Director of eCommerce/eBusiness
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VP/Director of Business Analytics or Business Intelligence
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VP/Director of Telemarketing/ Telesales
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VP/Director of IT
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Directors/Manager of Sales Support
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Directors/Manager of Customer Support
Set in New York City, with a stimulating program, thought-provoking ideas and strategies, and valuable networking opportunities, CRM Evolution 2009
is one industry event you won’t want to miss!
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