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destinationCRM 2006
Best Practices for Effective Sales, Marketing, and Customer Service
September 17-19, 2006
Monterey Conference Center • Monterey, CA
Jeffrey Schumacher
Partner, McKinsey & Company
Jeffrey Schumacher is an Associate Principal at McKinsey & Company. Jeffrey is part of the firm's Customer Lifecycle Management (CLM) Practice and has a particular focus on working with companies to obtain value from their CRM investments. Prior to joining McKinsey, he was a senior manager in the CRM practice of Deloitte Consulting, a CRM high tech senior manager at PricewaterhouseCoopers/IBM, and a leader in the CRM practice for Accenture (Andersen Consulting) in Asia/Pacific.


Conference Sessions By Jeffrey Schumacher
destinationCRM 2006
Sunday, September 17
1:30 p.m - 4:30 p.m W4: Organizing for CRM


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