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Articles: Customer Service/Call Centers
For truly exceptional customer experiences, companies will need a strong combination of automated customer care and human representatives.
MarketsandMarkets eyes steady growth for interactive voice response technology through 2023. (Featured on SpeechTechMag.com.)
CloudCherry's customer experience management platform is compatible with Salesforce.com's Service and Marketing Clouds.
New targets, the demand for personalization, and the need to adjust sales models are among the challenges.
Contact center outsourcing is becoming a key influencer of corporate customer experience strategies, the research firm has found. (Featured on SmartCustomerService.com.)
Scheduler for Salesforce now builds on Salesforce Einstein to help sales and service teams.
The solution aims to reduce the risk of regulatory breaches.
Clara is an AI-driven intelligent agent for collecting and acting on customer feedback. (Featured on SmartCustomerService.com.)
ProTel's WebRTC-based mobile app for businesses provides omnichannel online customer services. (Featured on SmartCustomerService.com.)
Dennis Fois takes over as president and chief operating officer.
Inbenta will provide hybrid chat and chatbot technology via CXexchange to NICE inContact users. (Featured on SmartCustomerService.com.)
While some airlines have recently landed in hot water for less-than-ideal customer service, others, including Hawaiian and JetBlue, are paying attention to customer woes. (Featured on SmartCustomerService.com.)
Call intelligence company Invoca has introduced Signal AI, which gathers insights from call center conversations and feeds them back to different organizational teams. (Featured on SmartCustomerService.com.)
It might be if prospects and customers are turning away frustrated.
LogMeIn expands its customer engagement software portfolio with Nanorep's digital self-service technologies. (Featured on SmartCustomerService.com.)
NewVoiceMedia has introduced Conversation Analyzer as part of the Summer '17 release of ContactWorld. (Featured on SpeechtTechMag.com.)
LiveWorld Platform integrates smart automation and human agents for real-time customer service at scale. (Featured on SmartCustomerService.com.)
The cloud platform looks to help organizations improve their cross-channel customer experience. (Featured on SmartCustomerService.com.)
Rose-Hulman's tutoring service ups user satisfaction thanks to Genesys and Interactive Intelligence's PureCloud contact center solution
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