New features are added SutiDesk, SutiSoft's online helpdesk software.
CRM Across the Wire,
Posted 10 May 2016
Call DNA Premium uses speech analytics to fully analyze the customer experience of phone calls. (Featured on SpeechTechMag.com.)
CRM Across the Wire,
Posted 03 May 2016
Numonix Recite Mobile Call Recording automatically records all incoming and outgoing mobile calls. (Featured on SpeechTechMag.com.)
CRM Across the Wire,
Posted 03 May 2016
The deal to acquire DigitalMailer adds to Doxim's financial services client roster.
CRM Across the Wire,
Posted 03 May 2016
The ViA Fraud Control Module enables companies to create unique rules within the IVR to systematically root out potential fraud. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 29 Apr 2016
The partnership brings CallMiner's Eureka interaction analytics solution to U.K. contact centers. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 26 Apr 2016
Interactions and Arise Virtual Solutions have partnered to expand the delivery of conversational virtual assistant solutions for customer care. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 22 Apr 2016
Zipwire enhancements include omnichannel reporting and integrations with ZenDesk and Oracle RightNow. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 22 Apr 2016
The latest version of Noble's Harmony contact center software offers inbound service management tools. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 22 Apr 2016
Yandex.Telephony is based on the MightyCall platform to provide cloud telephony services for small businesses. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 12 Apr 2016
A new deal with Strategic Products and Services will extend Calabrio's contact center offerings to new markets. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 11 Apr 2016
Better customer engagement with contact center agents leads to increased loyalty and retention. (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 01 Apr 2016
Companies can use Office 365 Groups with Zendesk to engage teams to help resolve customer issues.
CRM Across the Wire,
Posted 01 Apr 2016
The Virtual Observer workforce optimization solution is now integrated with Zendesk's ticketing, voice, social media, and chat features. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 31 Mar 2016
Desk 360 offers SMBs a collection of tools for greater customer insights and context. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 24 Mar 2016
Virtual receptionist provider Conversational has added live Web chat support to its portfolio of services for law firms.
CRM Across the Wire,
Posted 24 Mar 2016
Sentiment has enhanced multichannel engagement capabilities by adding chat app integrations to its social customer service platform.
CRM Across the Wire,
Posted 21 Mar 2016
Partners can bundle new cloud-based contact center services from Five9 with PBX. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 17 Mar 2016
In this exclusive interview CEO Robert Johnson reveals the company's latest customer support updates and future product plans.
CRM Featured Articles,
Posted 11 Mar 2016
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